Inside Retail

MAY 29, 2024

For most retailers selling online, returns generate their greatest customer service challenges and inevitably drain profitability. But that need not be the case with careful planning and the deployment of the right technology. “Up A seamless returns experience is now a baseline expectation for customers,” explains Daly.

Returns 147

Returns Merchant Services Drop-Shipping Shipping 147

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

Merchant Services 361

Merchant Services Payment Services Checkout Consumer 361

Retail TouchPoints

FEBRUARY 9, 2024

“The Style Forecast is an embodiment of the art and science to our approach , fueled by billions of data points that we gather across our experiences and through millions of our clients that we engage with,” said Loretta Choy, Chief Merchandising and Client Services Officer for Stitch Fix during a recent Retail Remix interview.

Merchant Services 274

Merchant Services Fashion Consumer Visual Merchandising 274

Retail TouchPoints

JULY 22, 2022

Uber is expanding Uber Eats’ services with new features such as the ability to place orders when grocery stores aren’t open for later delivery, live tracking of orders from store to door and easier product replacements. The upgrades are aimed at benefiting retailers as well as customers. and Costco. billion in February 2021.

Customer Experience 274

Customer Experience Merchant Services Inventory Management Grocer 274

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We It was an involved, intense process. Once there’s a certain percentage of fraudulent orders, financial companies [can stop servicing you].”

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Checkout Merchant Services Payment Services Customer Experience 220

A1 Retail

AUGUST 26, 2021

The shift to ecommerce has changed the game for modern retailers, leading many to shift their attentions online and start to plan for international growth. To do so effectively, however, retailers need to optimise their payments ecosystems now to put in place the right framework for expansion in the future.

Merchant Services 98

Merchant Services Payment Services Consumer Returns 98

Inside Retail

FEBRUARY 20, 2024

1 Embrace omnichannel commerce This year, a seamless, integrated customer experience is paramount. Embracing omnichannel commerce ensures that your customers can transition effortlessly between various touchpoints, whether it’s your website, social media channels, mobile app, or brick-and-mortar store.

Merchant Services 246

Merchant Services Payment Services Checkout Target Market 246

Retail TouchPoints

JANUARY 10, 2023

based Amazon merchants at the end of January. Additionally, Amazon is adding a new feature to the Buy with Prime package that will enable merchants to display ratings and reviews from Amazon customers on their own online stores. But what we know is that it’s going to be a better customer experience for Prime members.

Merchant Services 298

Merchant Services Payment Services Customer Experience Shipping 298

Retail TouchPoints

AUGUST 7, 2023

A few days before reporting Q2 earnings, Wish also announced plans to cut approximately 34% of its workforce, or about 255 employees, in order to “refocus the company’s operations.” Doubling down on merchants outside of China. based merchants, including an electronics reseller with warehouses in the U.S.,

Merchant Services 240

Merchant Services Drop-Shipping Shipping Payment Services 240

Retail TouchPoints

JANUARY 18, 2024

We’re experimenting with a virtual consumer engagement tool where you can ask questions in a really human way to discover [products]. We also see AI giving us some really interesting opportunities within our guest services areas, to bring in more data and insights when customers contact us.

Merchant Services 297

Merchant Services ATS Customer Experience Marketing 297

A1 Retail

JUNE 29, 2021

By David Jeffrey, Director of Product, Barclaycard Payments. The latest data from Barclaycard Payments shows that 50 percent of our transactions now come through ecommerce, up from 40 percent pre-pandemic. The remarkable rise of digital wallets and payment services. per cent to six per cent – between 2019 and 2020.

Merchant Services 52

Merchant Services Payment Services Customer Experience Supermarket 52

Retail TouchPoints

MAY 24, 2021

In another sign of the global growth of buy now, pay later services, Zip Co Ltd. Zip already owned a portion of Twisto, and plans to buy the remaining shares for approximately $108.5 Twisto holds a European Payment Institution license, enabling the provision of payment serves across all EU member states, subject to regulatory consents.

Merchant Services 264

Merchant Services Payment Services Fulfillment Planning 264

Retail TouchPoints

MARCH 12, 2024

As a one-stop destination for everyday needs, Walgreens services millions of people every day,” said Ryan Vero, CEO at Claire’s in a statement. Claire’s has focused on partnering with complementary retailers and big-box merchants in order to boost its market presence.

Merchant Services 264

Merchant Services Jewelry Accessories Fashion 264

Inside Retail

SEPTEMBER 1, 2021

It means consumers don’t have to wait for the seller to receive the returned product and approve the refund before they get their cash — a process that can take weeks or more. Refundid acts as an intermediary, taking on the cost of paying the customer immediately. One of those was friction in the refund process, he explains.

Merchant Services 130

Merchant Services Payment Services Returns Planning 130

Retail TouchPoints

SEPTEMBER 1, 2023

A new POS system will create a centralized view of inventory for customers and associates, and improved WiFi — coupled with associate mobile POS devices — will help enrich customer service in stores. It’s all about getting the right product to the right customers at the right time,” Rosen said.

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Planning Merchant Services Inventory Management Consumer 250

Retail TouchPoints

JUNE 14, 2022

announced in October 2021 that it planned to change its name to Meta, searches for the term “metaverse” skyrocketed. And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Customer Service Opportunities for Retailers in the Metaverse.

Merchant Services 261

Merchant Services Social Commerce Customer Experience Fashion 261

Retail TouchPoints

MAY 23, 2023

Google unveiled a series of new tools for merchants and advertisers at its annual Google Marketing Live event on May 23, 2023. This will of course be equally useful for merchants’ advertising campaigns.) Merchants in the U.S.

Merchant Services 298

Merchant Services Advertising Shopping Management 298

Retail TouchPoints

JULY 10, 2023

Retailers have a vast amount of data about customer shopping behavior and purchase history. Generative AI can dramatically improve customer experiences and drive revenue by helping shoppers find the products that most match attributes of what they’re looking for today, not just what they have purchased in the past.

Merchant Services 278

Merchant Services Customer Retention Shipping Marketing 278

365 Retail

FEBRUARY 1, 2024

PoS systems are becoming essential for managing everyday commercial operations, from simple payment processing to inventory management and sales analytics in retail companies. In this article, we’ll dive into the main benefits PoS systems can bring and must-have features you should incorporate into your custom PoS software.

Merchant Services 52

Merchant Services Payment Services Inventory Management Management 52

Retail TouchPoints

APRIL 15, 2021

The funding will be used to expand the Signifyd Commerce Protection Platform and identity graph globally across digital shopping and payments. The solution provider also will build up its global product, customer success, risk intelligence and data science teams while expanding its development and engineering teams.

Merchant Services 186

Merchant Services Payment Services Checkout Finance 186

Inside Retail

FEBRUARY 15, 2022

This is creating new challenges for retail operations, including a particular demand for agile merchandise planning and supply-chain processes. Such decisions are not new; however, they are now occurring outside of typical planning cycles and with less data to guide them. The complex shift to omnichannel.

Planning 130

Planning Merchant Services Fulfillment Department Stores 130

Inside Retail

MAY 29, 2023

Joined by his management team, McMillon met with suppliers, merchants, grantees, artisans and MSMEs (micro and small to medium enterprises) across the company’s programs, such as Walmart Sourcing, Walmart Vriddhi, Flipkart, PhonePe, Walmart Marketplace, Walmart Global Tech In India and Walmart Foundation.

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130

Retail TouchPoints

AUGUST 15, 2023

In a recent special report, Retail TouchPoints outlined key trends driving the evolution of post-purchase experiences, and five key things brands need to do to get it right. 1. What do they need to feel confident that they’re not just getting the product they ordered, but also content and services that will support their purchase?

Merchant Services 228

Merchant Services Customer Experience Consumer Planning 228

Inside Retail

JUNE 13, 2023

We speak with Yoox Net-a-Porter’s APAC general manager Natalie Lee about the resilience of luxury spending amidst an economic downturn, the importance of localisation, personalisation and incredible customer service, and how the company is using technology to improve the way it operates. How do you plan to leverage them?

Merchant Services 245

Merchant Services Payment Services Fashion Customer Experience 245

Retail TouchPoints

OCTOBER 6, 2022

The Retail TouchPoints 2022 Retail Strategy & Planning (#RSP22) webinar series, now available on-demand, offered a wealth of tips and best practices across critical areas including pricing, location-based technology, inventory management and marketplaces. Mastercard Spending Data Reveals 4 Key Takeaways for Holiday 2022.

Merchant Services 281

Merchant Services Payment Services Promotions Location 281

Inside Retail

NOVEMBER 28, 2022

Following in the footsteps of Instagram, which launched its shop in 2020, TikTok has entered the competitive space with its new shop function, enabling merchants, brands and creators to showcase and sell products directly to over 1 billion users through in-feed videos, LIVEs, and the ‘product showcase’ tab. Higher customer expectations .

Social Commerce 130

Social Commerce Merchant Services Payment Services Fulfillment 130

Retalon

MAY 10, 2024

If you have ever planned a family budget, you will easily understand Open to Buy (OTB). There are two types of families in household budget planning: those who operate on a tight budget, where planning is essential, and those for whom purchasing what they like at the moment is a priority, with budgeting taking a back seat.

Planning 41

Planning Markdowns Merchant Services Payment Services 41

Retalon

MAY 10, 2024

If you have ever planned a family budget, you will easily understand Open to Buy (OTB). There are two types of families in household budget planning: those who operate on a tight budget, where planning is essential, and those for whom purchasing what they like at the moment is a priority, with budgeting taking a back seat.

Planning 41

Planning Markdowns Merchant Services Payment Services 41

365 Retail

MAY 14, 2024

Two multiracial young women choosing clothes from new collection in department store The findings reveal making improvements to their online operations are front of mind; almost a third (32%) of the retailers surveyed plan to either revamp their existing e-commerce presence, or launch a new e-commerce site, in the coming 12 months.

Merchant Services 110

Merchant Services Department Stores Customer Experience Planning 110

Retail TouchPoints

AUGUST 14, 2020

We are already seeing that 46% say they plan on saving more of their earnings over the next five years, and 63% are currently concerned about the impact of COVID-19 on their ability to make money. Double Down On Building An Integrated Mobile Experience . Unlike other generations, Gen Zers expect flexibility in payments.

Merchant Services 298

Merchant Services Shopping Payment Services Customer Experience 298

Retail TouchPoints

FEBRUARY 15, 2023

Accenture’s AI.Retail platform — which helps retailers better utilize data and artificial intelligence to optimize common operations such as customer acquisition, pricing and promotions, assortment and supply chain — can now be deployed on Google Cloud. Current customer Albertsons Cos.

Merchant Services 289

Merchant Services Markdowns Store Operations Planning 289

Inside Retail

JULY 21, 2023

The AI model – which is the same type of technology used to train chatbots like ChatGPT – is designed to address challenges in sectors such as retail, logistics, finance, health, and urban planning, by leveraging a mix of 70 per cent generalised data and 30 per cent native intelligent supply chain data.

Merchant Services 130

Merchant Services Supply Chain Management Finance Customer Experience 130

Inside Retail

OCTOBER 11, 2022

Yet, whereas progress in the past has been about making significant investments and bold plans, today’s narrative is around frugal innovation. Payments must follow. Our research found significant year-on-year growth in the number of consumers engaging in digitised payment experiences. Winning on trust, not tricks.

Merchant Services 130

Merchant Services Checkout Consumer Planning 130

Retail TouchPoints

JANUARY 3, 2023

This was especially evident on Black Friday, when many merchants offered steep markdowns to compete. Examples include using fake accounts to receive offers only intended for new customers, or one-time discount codes. Invisible protection for optimal customer experience. Bad Bots are Siphoning Profits.

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Merchant Services Payment Services Accounting Checkout 306

Retail TouchPoints

DECEMBER 6, 2023

The competition to attract sellers has reached a boiling point, and it couldn’t come at a better time for these merchants, which for years have struggled with the rising cost of doing business on the main U.S. Another thing sellers are increasingly looking for is a good customer experience for themselves, according to Ali.

Merchant Services 276

Merchant Services Wholesale Fulfillment Advertising 276

A1 Retail

OCTOBER 3, 2022

200 days on from the mandatory introduction of Strong Customer Authentication (SCA) in the UK, 73 per cent of retailers have seen online payment fraud decline as online shopping becomes safer. However, 28 per cent of merchants still aren’t fully compliant, leading to over £2.07m in sales being declined every day. per cent to 28.9

Merchant Services 52

Merchant Services Payment Services Checkout Point of Sale 52

Retail TouchPoints

JANUARY 5, 2021

Fraud is a costly problem for merchants, and it’s growing. And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups.

Merchant Services 264

Merchant Services Payment Services Shopping Shipping 264