Retail TouchPoints

SEPTEMBER 25, 2023

While we’ve returned to some sense of normalcy, the VUCA [volatile, uncertain, complex and ambiguous] proposition has become a reality,” said Dr. Thomas Goldsby, Professor and Chair in Logistics in the Supply Chain Management Department of the University of Tennessee. RTP: What impact do returns have on supply chain costs?

Returns 293

Returns Supply Chain Management Fulfillment Customer Experience 293

Retail TouchPoints

DECEMBER 13, 2023

Baird: A lot of store renovation efforts are being driven by the expanded role of the store. For example, they need to support omnichannel services like BOPIS, ship-from-store and seamless returns. Technology is going to be central [to the store experience] — it has to be. customer experience).

Loss Prevention 265

Loss Prevention Visual Merchandising Sporting Goods Store Operations 265

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

ATS 262

ATS Returns Consumer Location 262

Retail TouchPoints

OCTOBER 25, 2023

. “The holiday season is a stressful season — it’s more, more, more — including customers shopping for more product categories simultaneously,” said Jackie Walker, Head of Retail Experience Strategy for North America at Publicis Sapient in an interview with Retail TouchPoints.

Customer Experience 314

Customer Experience Returns Checkout Shopping 314

Retail TouchPoints

JULY 27, 2020

As the near-term impact of the pandemic on retail employment crystalizes, participants in a recent RetailWire discussion debated how long it will take for retail employment to return to pre-pandemic levels — if it ever does — and what that means to recruitment and career paths in retail in the years ahead. Before the pandemic hit, the U.S.

Returns 196

Returns Fulfillment Checkout Marketing 196

Retail TouchPoints

SEPTEMBER 1, 2021

As COVID-19 restrictions continue to ease and more than half of Americans are now fully vaccinated, customers are steadily returning to in-store shopping as their confidence and comfort level with the physical shopping experience increases. IT glitches are more common throughout the retail industry than we think.

Payment Services 250

Payment Services Checkout Customer Experience Returns 250

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. The Customer Experience. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market.

Marketing 118

Marketing Checkout Kiosk Store Operations 118

Retail TouchPoints

MARCH 2, 2021

With the stakes for getting returns right continuing to rise, retailers have to focus on multiple elements including the customer’s return experience and streamlining reverse logistics systems (sometimes with the help of third parties). More Online Sales Means More Returns. The big driver? Retailers across the U.S.

Returns 276

Returns Merchant Services Drop-Shipping Consumer 276

Retail TouchPoints

JANUARY 29, 2024

The ROI Impact of Omnichannel The benefits that retailers reap from omnichannel operations increasingly include both high-level strategic pluses and practical positives. Benefits stemming from omnichannel strategies also have been spreading widely across the retail enterprise.

Fulfillment 257

Fulfillment Drop-Shipping Customer Retention Shipping 257

Retail TouchPoints

DECEMBER 22, 2023

Boosting Sales and Loyalty with Easy Access to Special Offers In the past, connecting with consumers felt like a one-way relationship — brands and retailers push out marketing messages and hope to see results in return. Tara Robertson is the Chief Marketing Officer at Bitly.

Shopping 274

Shopping Checkout Visual Merchandising Consumer 274

Retail TouchPoints

SEPTEMBER 12, 2022

Owning the Entire Customer Experience. As a result, it has been able to maintain its DTC model and ensure it can keep its competitive pricing and own the entire customer experience — from delivery to installation. That’s why the ethos behind our brand is making every day feel as relaxing as Sunday morning.”.

Shopping 239

Shopping Customer Experience Shipping Consumer 239

Wiser

DECEMBER 11, 2023

A comprehensive store audit helps optimize product placement, enhance customer experience, and ultimately, drive more sales. In today’s retail environment, traditional methods of store auditing can be time-consuming and inefficient. Accessibility to greater coverage across geography, channel, market, etc.

Promotions 148

Promotions Store Operations Customer Experience Location 148

Retail TouchPoints

DECEMBER 8, 2022

The stress of the pandemic sparked a surge in the wine, beer and spirits market: a 2020 RAND Corporation study found that alcohol consumption among adults 30 and older increased by 14%. By the end of 2024, IWSR predicts that the NA spirit, wine and beer market will grow another 31%. Sales of these products reached $3.1

Fulfillment 250

Fulfillment Customer Experience Marketing Consumer 250

365 Retail

MAY 17, 2024

This collaboration aims to enhance store operations, boost efficiency for employees, and provide superior service to customers, ultimately delivering stronger returns for shareholders under Sainsbury’s Save and invest to win programme. J Sainsbury plc and Microsoft Corp.

Grocer 64

Grocer Returns Store Operations Customer Experience 64

Retail Next

OCTOBER 5, 2020

This shake up is paving the way for “more deliberate purchasing” amongst UK consumers, a phrase which ASOS coined in a recent announcement owing to a “sustained and significant” decline in returns during lockdown and beyond. But that doesn’t necessarily mean that consumers will stop spending altogether.

Customer Experience 52

Customer Experience Consumer Returns Shopping 52

Retail TouchPoints

AUGUST 13, 2021

The new operating model will help each organization focus on their biggest growth opportunities while still working together to provide a seamless customer experience across both channels. Going forward, the ecommerce business will become “The Bay,” while the banner’s 86 stores will continue operating as Hudson’s Bay.

Customer Experience 297

Customer Experience Fulfillment Returns Marketing 297

Retail TouchPoints

JANUARY 4, 2023

Like the Macy’s Christmas window displays of the 1950s, retailers can find ways to pique the customer’s interest and add a little inspiration to the online purchasing process. The luxury goods market is an excellent example of where consumers have become accustomed to bespoke experiences. Bringing Luxury Online.

Comparison Shopping 247

Comparison Shopping Consumer Shopping Customer Experience 247

Retail TouchPoints

AUGUST 14, 2023

Seeking to move closer to the goal of cutting its waste footprint in half by 2030, Starbucks has added 12 locations to its 100% reusable operating model. Stores in Napa and Petaluma, Calif. Customers using these bins through Oct. Customers using these bins through Oct.

Returns 184

Returns Payment Services Point of Sale Location 184

Retail TouchPoints

OCTOBER 24, 2023

Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Retailers implemented ad hoc backend solutions for responding to increased demand for in-store pickup and home delivery services, but many of those solutions were band-aids.

Store Layout 258

Store Layout Consumer Customer Experience Returns 258

Retail TouchPoints

NOVEMBER 3, 2023

Schultz returned to lead the company he founded for a third time in March 2022 after the retirement of then-CEO Kevin Johnson, in an appointment that was always intended to be temporary. We will become truly global as we create the surround-sound of omnichannel strategies in the 86 markets where we sell Starbucks coffee.”

Planning 240

Planning Returns Marketing Accounting 240

Retail TouchPoints

OCTOBER 4, 2023

As a result, retailers have opened stores on neighborhood mall streets where consumers might already be visiting for reasons outside of shopping, like fitness or restaurants. Instead, we are seeing an increase in trip frequency to these smaller stores and regular visits to large-format ones to access its different products.

Consumer 244

Consumer ATS Location Apparel 244

Wiser

APRIL 5, 2024

Furthermore, the dialogue around adopting uniform customer engagement strategies is growing, with a focus on synchronizing in-store engagement with online content to deliver a seamless brand journey.

Store Operations 78

Store Operations Consumer Returns Customer Experience 78

Retail TouchPoints

NOVEMBER 20, 2023

Now, True Classic is ready to manage brick-and-mortar operations on its own, with plans to open eight mall-based stores in markets including Houston, Dallas and Boca Raton, Fla., Once they purchase True Classic, more often than not, the customer returns with a repeat purchase and also buys into other categories.

Apparel 179

Apparel Marketing Returns Advertising 179

Retail TouchPoints

JANUARY 11, 2023

Retailers can return the equipment, reuse it or recycle it at the end of its lifetime for greater flexibility than before. Beyond energy savings, carbon reductions and eliminating waste, circular lighting streamlines operations, unlocks cost savings and future-readies your business for a brighter tomorrow.

Customer Experience 270

Customer Experience Returns Management Consumer 270

Retail TouchPoints

MARCH 7, 2024

It needs to be designed in a way that’s fun and relaxing, to encourage me to return again and again. He had been selling at farmer’s markets, but he’s mastered both the design and the guest experience with these stores. RTP: How would that apply in a retail setting? Harmon: It depends on what type of retailer you are.

Outdoor 260

Outdoor Fulfillment Shopping Marketing 260

Inside Retail

NOVEMBER 27, 2023

As we edge closer to 2024, this phygital wave is being propelled by a raft of emerging technologies that promise to redefine the contours of retail operations, marketing strategies and customer engagement paradigms. Here, we delve deeper into some of the key technologies already steering this change.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

SEPTEMBER 2, 2022

“He is uniquely positioned to shape this work and lead the company forward with his partner-centered approach and demonstrated track record of building capabilities and driving growth in both mature and emerging markets.

Returns 242

Returns Consumer Customer Experience Planning 242

Cross Cap

FEBRUARY 1, 2018

But instead of rolling over, physical retailers can use this so-called “retail apocalypse” as a catalyst to evaluate their approach to customer experience – perhaps the one edge they have over their cyber counterparts. CNBC recently reported that out-of-stocks , overstocks, and returns are costing retailers a whopping $1.75

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retail TouchPoints

NOVEMBER 17, 2021

A few insights in particular seem useful to those who want to improve their organization’s in-store experiences. Insight #1: There is still a genuine desire for the in-store retail experience. Ecommerce saw its market share rise by about 3% during the height of the pandemic.

Checkout 313

Checkout Customer Experience Shopping Returns 313

Retail TouchPoints

AUGUST 25, 2020

This applies not just to consumers but to workers returning to retail stores as well. Retailers should expect that even consumers who have embraced store reopenings early on will also continue the online behaviors they learned during lockdown. There is no ‘returning to normal’.

Payment Services 281

Payment Services Fulfillment Store Operations Consumer 281

Retail TouchPoints

SEPTEMBER 19, 2023

Customers want to see clothing on hangers, pick them up, feel the fabric, try them on, and may even return the items to other shelves or locations in the store.” No queues or scanning products ultimately means an improved, differentiated and frictionless customer shopping experience.”

Apparel 242

Apparel Payment Services Checkout Location 242

Retail TouchPoints

JANUARY 24, 2023

Profitability is the Name of the Game Retailers will be looking for strong returns on investment throughout the enterprise, which means potentially putting projects with a longer-term payback — like the metaverse — on the back burner.

Home Furnishings 266

Home Furnishings Advertising Consumer Customer Experience 266

Retail TouchPoints

MARCH 11, 2021

Buoyed by a return to growth in Q4 2020, Adidas has unveiled a new growth strategy that will transform the company into a direct-to-consumer-led business with an emphasis on sustainability. An additional €1 billion will be spent on product development, marketing and sponsorships to help build brand credibility.

Planning 193

Planning Wholesale Sporting Goods Accounting 193

Retail TouchPoints

JANUARY 4, 2024

Starbucks will now fill customers’ own clean cups with their favorite drink, whether they’re ordering in-store, via mobile or at a drive-thru. In a Starbucks location, customers can tell the barista that they’ve brought their own cup, or if they’re staying in the café they can request a reusable ceramic or glass cup at most stores.

Location 149

Location Returns Planning Management 149

Retail TouchPoints

JULY 7, 2023

Neither financial details of the purchase nor a more specific go-live date for the brand’s return were disclosed. Capital , had struggled with an expensive operating model that included nearly 500 brick-and-mortar locations in the U.S. and Canada and approximately 600 stores worldwide, as well as operating a meal delivery service.

Returns 238

Returns Consumer Location Planning 238

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Retail TouchPoints

SEPTEMBER 30, 2020

After liquidation and the sale of its trademarks and intellectual property in August 2019, the Charming Charlie brand has returned with the opening of its first physical store at the Cumberland Mall in Atlanta. The openings had originally been planned for March 2020 but were delayed due to the COVID-19 crisis.

Accessories 287

Accessories Apparel Fashion Returns 287