Retail TouchPoints

FEBRUARY 9, 2024

And while it’s true that many large retailers have attributed store closures to the surge in both theft and violence, its impact is felt even more keenly by small and mid-sized businesses (SMBs).

Loss Prevention 238

Loss Prevention Jewelry Customer Experience Management 238

Cross Cap

FEBRUARY 1, 2018

Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. Many locations now present live music and book signings with local authors; and of course, Starbucks remains a staple.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Retalon

AUGUST 16, 2019

In any business undertaking that caters to a consumer marketplace, there are two major challenges – delivering an experience that feels personalized to shoppers, while simultaneously creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

APRIL 15, 2024

In today’s retail industry, marketers are under tremendous pressure to hone their strategies in order to elevate their digital presence above that of competitors. Demand, social engagement and customer preferences are always evolving, together and separately. It’s crucial for retail marketers to adapt accordingly.

Sporting Goods 130

Sporting Goods Management Marketing Consumer 130

Retail TouchPoints

JANUARY 25, 2022

It’s energizing to think about customer experience transformation and what that could possibly mean for a business. In the retail industry, many organizations are at a pivotal moment of forging a path forward to define the future-state customer experience where the physical and digital converge.

Management 251

Management Marketing Customer Experience Inventory Management 251

Retail TouchPoints

NOVEMBER 26, 2021

One of the most significant trends over the past several years has been the adoption of cloud-based services, spearheaded mainly by an increasing number of IoT and video solutions being deployed in the retail market. Get More: Elevating the Customer Experience.

Loss Prevention 245

Loss Prevention Operating Expenses Customer Experience Checkout 245

Inside Retail

JULY 11, 2023

A growing number of retailers appear to be opting for smaller stores as a way to maintain their store presence and enter desirable locations amid rising costs. This is also reflected in the current retail market, where mid-sized retailers appear to be struggling in comparison to budget and premium brands.

Location 100

Location Customer Experience Supermarket Shopping 100

Retail TouchPoints

MAY 17, 2024

The Editors’ Perspectives column offers insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. This month Retail TouchPoints has been exploring the state of autonomous checkout experiences in our series From Self-Checkout to Just Walk Out.

Checkout 255

Checkout Shopping Kiosk Supermarket 255

Retail TouchPoints

MAY 5, 2021

The result of this integration is a more consistent customer experience that can be mapped and optimized throughout the journey, from discovery to purchasing and aftercare. Another dimension to the ‘convenience’ experience is contactless delivery of services and products.

Customer Experience 198

Customer Experience Sporting Goods Location Boutique 198

Retail TouchPoints

SEPTEMBER 30, 2022

Marketing is often first on the chopping block during a recession, and with GDP contracting two quarters in a row, retail marketers are working hard to determine how to make each dollar go further. Many organizations will cut marketing spend in a bid to preserve margins. Capitalizing on In-Store Advertising.

Marketing 268

Marketing Promotions Advertising Comparison Shopping 268

365 Retail

APRIL 4, 2024

Pricer, the leading in-store automation and communication solutions, will showcase new connected stores solutions at the Retail Technology Show , taking place at London’s Olympia on 24 & 25 April, 2024. Our customers need scalable and reliable tools to build their business for the future.

Outdoor 52

Outdoor ATS Visual Merchandising Fashion 52

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

Fulfillment 198

Fulfillment Planning Returns Management 198

Retail TouchPoints

JUNE 1, 2022

Consumers find the experience of buying online and picking up at store to be easy, convenient and a time saver. Albertsons and Kroger have both integrated Google Maps into their shopping apps; as shoppers drive to the store for pickup, their location is tracked and relayed to the store so that all is staged and ready for arrival.

Checkout 296

Checkout Location Shopping Consumer 296

Inside Retail

OCTOBER 16, 2023

Brands such as Boat, Wow Skin Science, Sugar Cosmetics, Lenskart , Licious, and Mamaearth have carved out a niche in the Indian retail market by connecting directly with consumers. Estimates suggest that India is now home to over 800 DTC companies, with the ecosystem’s market value reaching about US$12 billion in 2022.

Supply Chain Management 130

Supply Chain Management Beauty and Health Consumer Fashion 130

Retail TouchPoints

AUGUST 3, 2023

Retail marketing is undergoing its largest transformation since the dot.com boom. The ongoing decentralization of retail and retail marketing is forcing CMOs to embrace new strategies in the media world to compete, especially amid more ephemeral brand affinity.

Marketing 238

Marketing Consumer Advertising Retail Marketing 238

Retail TouchPoints

MARCH 30, 2023

But it’s retailers’ reluctance to move their point of sale (POS) systems from a traditional client/server setup to a cloud-based architecture that really slows down progress. The resistance is real — people are not comfortable yet with putting their POS in the cloud,” said Dave Bruno, Director of Retail Market Insights at Aptos.

Point of Sale 274

Point of Sale Checkout Consumer Promotions 274

Inside Retail

MAY 29, 2023

Recent reports suggest that Walmart is beating Amazon in India’s fast-growing online retail market, which is expected to be worth $200 billion by 2026. The digitisation of the fulfilment process promises to enhance the customer experience by making online order processing faster and more accurate.

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130

A1 Retail

NOVEMBER 15, 2022

With 41 F&B units across the scheme, it is testament to Trafford Centre’s exceptional position within the UK retail market and the expertise of the leasing team at Pradera Lateral, the centre’s asset management. It’s a fantastic location and the restaurant is one of our top performers across the estate.

Location 59

Location Management Planning Customer Experience 59

Inside Retail

OCTOBER 11, 2023

The global online consumer base is predicted to increase by a further 1 billion internet users over the next several years, meaning DNVB brands of all sizes have an opportunity to engage a wide audience, without needing to rent a physical space in a major retail location.

Dead-Stock 130

Dead-Stock Consumer Kiosk Inventory Management 130

Wiser

JUNE 14, 2018

Instead, in-store research depends on a small sample size picked to represent the customer experience across the fleet. However, factors like location and store type cannot always be accounted for with a smaller sample size. Fifty-five percent of shoppers say retail experiences are disconnected across different channels.

Shopping 106

Shopping Merchant Services Customer Experience Marketing 106

Retail Minded

JANUARY 4, 2022

Retail marketing has never been the same, especially with the changes brought about by the pandemic. These significant changes in the digital and marketing spaces altered customer expectations, shopping processes, and online experiences. Retail marketing isn’t easy. Facial Recognition .

Store Layout 98

Store Layout Marketing Promotions Retail Marketing 98

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

It offers limitless possibilities to help shape the future of online and in-store shopping, highlighting real-time personalization, data democratization, and the use of information to improve the customer experience as potential applications. Improve Customer Experience. Expand Retail Chain Stores.

Customer Retention 85

Customer Retention Inventory Management Customer Experience Kiosk 85

Theatro

MAY 4, 2022

Two small team retailers hold onto large shares of the retail market for the second year in a row. Pharmacies, CVS, and Walgreens which collectively share 9.47% of the retail market, landed in the top 10 alongside retail giants, Walmart (12.67%), Amazon (10.4%), and Costco (4.65%), respectively.

Employee Engagement 97

Employee Engagement Specialty Retailers Retail Marketing Customer Experience 97

Shopper Motion

DECEMBER 19, 2022

The below factors have made it easier and cost-effective for retailers to collect data on shopper behavior. In addition, the growing focus on customer experience and personalization. This has led retailers to seek out ways to gather more detailed information about their shoppers. RFID tracking. Sensor tracking.

Store Layout 52

Store Layout Inventory Management Promotions Target Market 52

Small Biz Trends

JULY 8, 2021

We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture. Physical Stores. image: NRF.

Specialty Store 138

Specialty Store Specialty Retailers Social Commerce Advertising 138

Inside Retail

NOVEMBER 29, 2021

Brands are having to rapidly accelerate their CX as our customers’ expectations continue to climb higher and higher,” observes Scott Rigby, who works as a chief technology advisor at Adobe serving as the firm’s principal product manager for enterprise solutions (JAPAC – commerce) and who is thoroughly versed in the firm’s AI solutions.

Consumer 130

Consumer Marketing Shopping Customer Experience 130

Retail Bound

MARCH 7, 2023

Although many new product companies are finding success selling on Shopify or Amazon, online sales still only represent 20% of all retail sales, whereas offline channels like brick-and-mortar locations, catalog, TV Shopping and Reward and Incentive markets represent 80%.

Payment Services 52

Payment Services Specialty Retailers Marketing Shopping 52

Wiser

SEPTEMBER 12, 2022

Generally speaking, larger companies have merchandisers that are able to work closely with retail marketing teams to create displays that fit in with brand’s overall image and goals. Independent retailers have control over their own displays and can create them without the constraints of a brand’s guidelines.

Visual Merchandising 148

Visual Merchandising Point of Sale Cross Merchandising Apparel 148

I Vend

APRIL 22, 2024

So it’s essential that electronics retailers get to engage with customers as they’re browsing, or they’ll have frustrated shoppers heading out of the doors. Warranty Management Returns – many consumer electronics products come with a warranty, managed by the retailer, so the store needs an efficient repair/replace returns process. .

Thrift Store 52

Thrift Store Point of Sale Inventory Management Returns 52

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Shopper Motion

DECEMBER 22, 2022

This article will explore the various ways in which in-store tracking can be used to increase coupon redemption rates , including personalized offers, targeted marketing, and real-time analysis of customer data. The role of coupons in retail marketing. Read more about Coupon Marketing here. Segment your audience.

Target Market 52

Target Market Marketing Retail Marketing Checkout 52

Retail Next

FEBRUARY 19, 2020

It is also providing retailers with the right knowledge and the best skills to keep abreast of other competitive names in the market. Moreover, with adequate information about current aspects of retail marketing, they can learn how to devise effective strategies, apply appropriate techniques, and everything in between.

Management 59

Management Marketing Shipping Shopping 59

Retail TouchPoints

OCTOBER 22, 2021

currently Amazon captures just 1% of the worldwide retail market. Despite all the talk of the rise of ecommerce, most retail in the U.S. There’s plenty of headroom for the company’s global ambitions: although the company dominates ecommerce, particularly in the U.S.,

Fulfillment 232

Fulfillment Management Accounting Marketing 232

Retalon

AUGUST 16, 2019

Delivering an experience that feels personalized to shoppers, while also… Creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand. Personalizing the customer experience is beneficial for the customer in several ways.

Fulfillment 32

Fulfillment Customer Experience Markdowns Consumer 32

VMS

JANUARY 17, 2022

Using Pathr.ai’s cutting-edge spatial intelligence technology, brands and retailers will now be empowered to utilize their pop-up store to gain actionable insights to drive business outcomes and deliver improved customer experiences. To learn more, visit [link] or visit Booth #948 at the show. About Pathr.ai.

Shopping 52

Shopping Visual Merchandising Checkout Customer Experience 52

Rangeme

MAY 9, 2022

In the mood for a unique, European-inspired dining experience? MUST Wine Loft is a European-inspired artisanal wine and cheese store and cafe located in downtown St. They sell everything from cheese spreaders and wine glasses to curated gift baskets and retail wines. RangeMe: Can you tell us about your customers?

Specialty Store 52

Specialty Store Shipping Planning Outdoor 52

Retalon

DECEMBER 8, 2021

As mentioned earlier, in its simplest form, order fulfillment is the physical process of getting a purchased product from a storage location to the customer. Some factors affecting this decision include the proximity of the storage location to the customer, inventory availability, and the labour involved.

Merchant Services 41

Merchant Services Fulfillment Drop-Shipping Shipping 41