Retail TouchPoints

APRIL 28, 2025

Brands like Amazon have set the gold standard for a modern ecommerce shopping experience. Customers expect brands to show them the right product at the right price and they dont want to wait weeks to receive it. Many retailers are eager to replicate such experiences, but they often stumble on a recurring barrier: data.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

JUNE 2, 2025

If a particular section of the store sees more traffic, a digital display could promote items from that section, creating a tailored shopping experience. Moreover, IoT-enabled digital signage is enhancing the customer experience by enabling voice-activated interactions.

Inventory Management 173

Inventory Management Store Layout Promotions Store Operations 173

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 278

Customer Experience Merchant Services Inventory Management Grocer 278

Retail TouchPoints

NOVEMBER 22, 2024

Retailers are tasked with tackling these challenges while navigating other issues disrupting their business, from rising theft rates to heightened customer demands for more seamless and transparent shopping experiences. According to research from Emarketer , U.S.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Retailers are using machine learning algorithms to analyse customer data and purchase history to provide tailored suggestions and recommendations. This improves productivity and reduces costs.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

APRIL 25, 2025

Retail businesses are no longer self-enclosed entities where everything revolves around a checkout and some inventory management software. A strong network infrastructure supports everything from payment processing and inventory management to customer engagement and security, ensuring business continuity and long-term growth.

Payment Services 147

Payment Services Inventory Management Checkout Store Layout 147

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. This example illustrates how robots can enhance customer service in a retail setting.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Tokinomo

MAY 20, 2024

Empower Your Employees with Data-Driven Decision Making: Delivering an exceptional retail experience is paramount. It's not just about offering great products; it's about crafting an environment where customers feel valued and engaged.

Shopping 264

Shopping Inventory Management Management Customer Experience 264

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks. Target also is planning additional brand partnerships, such as the recently announced shop-in-shop deals with Warby Parker and Champion along with its long-time Disney partnership.

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Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

JUNE 8, 2022

The retailer will test inventory management technology in a sixth store. In addition to supporting its employees during the current labor shortage, Vallarta will use the robots to gather real-time inventory data, an important capability as retail continues to grapple with supply chain challenges.

Inventory Management 285

Inventory Management Supermarket Store Operations Customer Experience 285

Retail TouchPoints

DECEMBER 9, 2024

The way we shop is transforming, driven largely by millennials and Gen Z as they shift from active to passive shopping. This is passive shopping: less about intention and more about serendipity, where entertainment leads to spontaneous purchases. Instead, their commitments are shaped by specific products and experiences.

Consumer 277

Consumer Drop-Shipping Fulfillment Shipping 277

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Additionally, Simon’s online marketplace, Shop Premium Outlets , launched a retail media network in March 2024.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

SEPTEMBER 16, 2024

As a company, we are always looking for ways to innovate and enhance both our operations and the customer experience,” said Scott Kessler, EVP and CIO of Northeast Grocery in a statement. Northeast Grocery is encouraging shoppers to provide feedback during the pilot program to help shape the future of this initiative. “As

Inventory Management 273

Inventory Management Wholesale Supermarket Customer Experience 273

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Meanwhile, other companies are using AI to provide a more personalised shopping experience for customers by analysing their browsing and checkout history.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

Retail Focus

MARCH 7, 2025

With smartphones and tablets becoming integral parts of daily life, consumers are increasingly shopping on the go. Benefits of M-Commerce: Convenience : Shopping on mobile devices offers a seamless and convenient experience for consumers, allowing them to shop anytime and anywhere.

Social Commerce 130

Social Commerce Payment Services Inventory Management Consumer 130

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Want to Expand Back-to-School Shopping Baskets? in an interview with Retail TouchPoints. “I

Shopping 294

Shopping Consumer Planning Inventory Management 294

Retail TouchPoints

APRIL 1, 2025

Filling a grocery cart is perhaps the one retail experience we all share on a regular basis, more than shopping for clothes, tools or any other retail category. Why is marrying up the in-store and online grocery shopping experience the next big thing in grocery? grocers are valued at $8.5 boasting 365 locations.

Grocer 147

Grocer Checkout Point of Sale Advertising 147

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. Customers can access products from any channel, enjoying a seamless shopping experience.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Inside Retail

JANUARY 31, 2024

Service company Cognizant established Amazon’s Just Walk Out (JWO) to assist organisations in deploying and delivering technology solutions designed to improve customer experiences and support rapid expansion while avoiding the risk of technological misalignment.

Inventory Management 263

Inventory Management Checkout Customer Experience Shopping 263

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. Blue Yonder has identified five common challenges to cover in your peak season strategy… 1. Click here.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Independent Retailer

DECEMBER 23, 2022

This is why inventory management is key, especially as retailers look to deal with unsold merchandise after the holidays. “Seemingly overnight, shortages are flipping to inventory surpluses in certain categories. Donate Excess Inventory. Adopt a Probabilistic Model of Inventory Management.

Inventory Management 98

Inventory Management Wholesale Management Markdowns 98

Retail TouchPoints

MAY 21, 2024

It encompasses a wide array of data types, from customer WiFi usage patterns and device interactions within the store to transactional data and online shopping behaviors. The optimization can improve customer service, reduce wait times and enhance the shopping experience.

Inventory Management 264

Inventory Management Payment Services Store Layout Promotions 264

Retail TouchPoints

JULY 17, 2023

region or individual stores, reducing energy consumption and utility costs without negatively impacting the customer experience. Interconnected IoT devices, including GPS and RFID tags, allow retailers to track the entire journey of their products, from production to the customers’ sites. Inventory management.

Payment Services 246

Payment Services Checkout Inventory Management Customer Experience 246

Retail TouchPoints

JULY 5, 2024

In today’s digital-first marketplace, consumer expectations for flawless shopping experiences, whether in-store or online, have reached unprecedented heights and are putting pressure on retailers to provide an “always on” business model.

Payment Services 278

Payment Services Customer Experience Inventory Management Consumer 278

Retail TouchPoints

DECEMBER 13, 2024

The retail industry in particular has largely embraced these 2D barcodes to elevate shopping experiences, using the technology to access everything from contactless payments and product content to price comparisons and personalized promotions. This creates a virtuous cycle of improved customer experience and increased brand loyalty.

Payment Services 263

Payment Services Customer Experience Inventory Management Promotions 263

Retail TouchPoints

JULY 12, 2023

That’s worrying in an increasingly competitive environment where customer engagement and user experience are becoming more important than ever. Customer Experience It’s been five years since Amazon Go opened to the public, creating the template for the retail store of the future by allowing shoppers to skip the checkout line entirely.

Payment Services 246

Payment Services Inventory Management Checkout Loss Prevention 246

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. As a global company, we were also able to provide a solution that supports both English and French in order to meet Canadian regulatory requirements.”

Home Furnishings 296

Home Furnishings Clienteling Inventory Management Fulfillment 296

Retail TouchPoints

FEBRUARY 20, 2025

Since its 2012 debut, Instacart has made significant progress in convincing Americans that grocery shopping can be done online. Act Two is digitizing the in-store experience with services like Caper [smart carts] and FoodStorm [order management]. Where we’re going is to unify the experience.

Grocer 191

Grocer Shopping Consumer Management 191

Inside Retail

APRIL 8, 2025

In a rush to create a shopping environment that wows customers and entices them to spend, many retailers overlook the payment process’s impact on the overall customer experience. He recommends retailers try out their in-store customer experience from the consumers perspective.

Payment Services 130

Payment Services Customer Experience Inventory Management Consumer 130

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Returns 263

Returns Merchant Services Fulfillment Inventory Management 263

Inside Retail

SEPTEMBER 3, 2024

Retailers are integrating AI with bricks-and-mortar shops and online platforms to give the shopping experience a remarkable transformation, enhancing both customer satisfaction and operational efficiency. Automated checkout experiences: Retailers such as Apple are pioneering checkout-free shopping.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Inside Retail

MARCH 17, 2022

Unified commerce is the new holy grail for retailers, promising previously unheard-of levels of customer insights and control over all elements of sales and inventory management. Unified commerce empowers retailers to deliver elevated and connected experiences to customers online and in-store.

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Checkout Drop-Shipping Payment Services Inventory Management 246

Retail TouchPoints

JANUARY 30, 2023

The pickup-only store does not allow in-store shopping; instead, the store serves as an onsite warehouse designed solely for stocking, storing and bagging groceries. As such, the store itself features a “completely reimagined” layout and inventory management system developed to enable “accurate and affordable grocery pickup in minutes.”

Grocer 312

Grocer Planning Supermarket Inventory Management 312