Inside Retail

MARCH 25, 2025

With 50 per cent cash-on-cash returns reported for 2024 and plans to open 80 new doors by the end of 2025, it would appear that Foot Locker’s investment in updating its customer service experience is working.

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Customer Experience ATS Consumer Apparel 130

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

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Fulfillment Planning Location ATS 287

Retail TouchPoints

MAY 24, 2022

Asda, which operates 640 stores including supercenters, superstores and supermarkets, also will work with Bringg to upgrade its fulfillment capabilities. These investments align with the company’s intentions to strengthen its omnichannel strategy and a three-year plan to invest $1.3

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Fulfillment Supermarket Customer Experience Planning 289

Retail TouchPoints

AUGUST 22, 2024

I got a view of everything around Sephora; I got to see what it was like to do digital marketing, the ecommerce business, the forecasting and planning business,” Turley said in an interview with Retail TouchPoints. “I I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.”

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Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

MARCH 5, 2025

Target has ambitious plans to drive an additional $15 billion in sales growth by 2030. The retailer revealed these long-term plans along with financial results of its 2024 fiscal year, which ended Feb. Targets net sales decreased by 0.8% compared to the previous year, falling from $107.4 billion to $106.6 Comparable sales rose 0.1%

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Planning Inventory Management Consumer Shopping 179

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement.

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Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

APRIL 30, 2025

In fact, during the companys Q1 earnings call with analysts, the companys Executive Chairman and Principal Executive Officer Marcus Lemonis announced plans to open four Overstock stores and one BuyBuy Baby location. Lemonis said on the call that the Bed Bath Home concept was launching in a very, very low CapEx way, [i.e.

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Planning Returns Fulfillment Customer Experience 147

Retail TouchPoints

MARCH 6, 2024

At a time when acquiring a new customer is five times more expensive than retaining a current customer, there is another return on this investment that might be even more lucrative in the long run. Returnless refunds are improving the almighty customer experience, and in turn, their potential customer lifetime value.

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Customer Experience Returns Shipping Consumer 289

Retail TouchPoints

MAY 20, 2024

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., Walmart is paving the way for good jobs and great careers in the south-central Pennsylvania region with the Greencastle fulfillment center,” said Karisa Sprague, SVP, Fulfillment Network Operations for Walmart U.S. in a statement.

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Fulfillment Shipping Planning Customer Experience 264

Retail TouchPoints

NOVEMBER 9, 2021

Labor shortages, stressed supply chains and a major emphasis on ecommerce have turned fulfillment into one of the biggest challenges retailers will face in the 2021 holiday season. With so much at stake, retailers must get fulfillment right or risk being left behind. Store-Based Fulfillment Is Key, but the Right Tools Must Be in Place.

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Fulfillment Drop-Shipping Shipping Consumer 306

Retail TouchPoints

JANUARY 10, 2025

Even if you’re a couture bride looking for a high-end gown or you’re on a budget and [planning] to get something on Amazon, at some point you’re going to encounter David’s Bridal because of the way people consume media in and around their wedding. Here’s how Davids plans to do it.

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Advertising Planning Consumer Jewelry 287

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

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Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

SEPTEMBER 27, 2024

“You can see it with the size of the market segments that we’re going after, the customer bases and the new technology that’s opening up all kinds of new things that we can do together.” fulfillment centers serving the whole country. fulfillment centers serving the whole country. Mindset Shift: Instead of One U.S.,

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Planning Fulfillment Customer Experience Shopping 271

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement.

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Fulfillment Location Planning Shopping 262

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. This is a combination of physical experience with exploration that is then integrated digitally.

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Fulfillment Customer Experience Shopping Promotions 255

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. These enhancements have helped Michaels bring average BOPIS order pick times to under one hour, and the time needed to bring curbside pickup orders to customers to an average of 3.5

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Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 Loblaws also will renovate more than 300 grocery and pharmacy locations, including adding approximately 100 new Shoppers Drug Mart pharmacy care clinics, and plans to continue modernizing its supply chain, including the opening of a new 1.2

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Planning Discount Store Supermarket Location 173

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Fulfillment Checkout Visual Merchandising Kiosk 298

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Inside Retail

FEBRUARY 18, 2025

Having easy and most of the time free returns makes a lot of sense if youre going to compete in e-commerce, because its all about the customer experience. JC: Among our customers, 1 per cent generate about 30 per cent of our returns. And we needed it to decrease the cost of operations of our fulfilment processes.

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Returns Fulfillment Customer Experience Fashion 214

Retail TouchPoints

JANUARY 9, 2025

These little details that someone notices, or not, create that experience by taking you back to a memory and tying it to the outdoors. That transformative impact fulfills The North Faces goals for the flagship location, which opened on Londons Regent Street in late March 2024.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

APRIL 28, 2025

Whats more, with Gen AI tools now in the fray, customers are likely to want instant product guidance, review summaries and more. Many retailers are eager to replicate such experiences, but they often stumble on a recurring barrier: data. This means more data for more tailored customer experiences. The good news?

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Shopping Customer Experience Fulfillment Inventory Management 147

Retail TouchPoints

FEBRUARY 6, 2023

Instead of preemptively cutting back, many are planning to spend more this year. That’s right, retailers are planning to “invest their way through the recession,” according to new benchmark research from digital transformation company Mercaux conducted by CensusWide. This trend is even more pronounced among CEOs in the U.S.

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Planning Payment Services Checkout Fulfillment 288

Retail TouchPoints

APRIL 23, 2025

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. Retailers understandably want to create strict returns policies to reduce instances of fraudulent or abusive claims.

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Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal also plans to expand the resale program by introducing a store and mail-in trade-in program for authentic David’s garments. Additionally, the retailer plans to introduce storied and vintage items into its ecosystem.

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Finance Accessories Shipping Planning 288

Retail TouchPoints

JULY 12, 2024

For example, Floor & Décor faces several forecasting and inventory planning challenges because one of its core products, flooring, is usually only purchased twice in an average consumer’s lifetime. Floor & Décor also prides itself on having a large in-stock selection at its more than 225 stores.

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Planning Customer Experience Shipping Location 276

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

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Customer Experience Merchant Services Inventory Management Grocer 278

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

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Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

SEPTEMBER 6, 2023

Key elements include doubling the size of the retailer’s tech team over the next three years and transferring both business intelligence and customer relationship management responsibilities to the newly enlarged team.

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Planning Customer Experience Management Fulfillment 264

Retail TouchPoints

MAY 1, 2025

The plan boils down to two factors: delivery speed and what Herrington calls cost to serve, essentially, finding cheaper ways to be faster. The expansion of these nodes follows on Amazons yearslong effort to regionalize its fulfillment network in the U.S.

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Fulfillment Planning Consumer Shopping 162

Retail TouchPoints

MARCH 7, 2025

Even though more than half ( 56% ) of retailers surveyed by KPMG completed a major payments modernization program within the past year, even more 83% already are modernizing their payment infrastructure, or are planning to do so in the new future.

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Payment Services Fulfillment Department Stores Customer Experience 138

Retail TouchPoints

NOVEMBER 22, 2023

Many are operating now, in time for the holiday season, and Walmart plans to expand the stations to additional stores next year. Today we have over 4,000 stores operating as delivery hubs, fulfilling and delivering a variety of different order types,” wrote Jennifer McKeehan, SVP, Transportation and Delivery at Walmart in a blog post.

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Fulfillment Store Operations Customer Experience Planning 264

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. Expected benefits include improvements to in-stock rates , inventory accuracy and flow across stores, pickup services and delivery.

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Planning Fulfillment Returns Advertising 245

Retail TouchPoints

NOVEMBER 29, 2022

stores, to distribution center-based fulfillment of large items like riding mowers, grills and furniture. The retailer’s legacy distribution model had stores operating as nodes in the fulfillment process. Lowe’s has converted eight of its regions, covering more than half its nearly 1,800 U.S.

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Fulfillment Markdowns Store Operations Customer Experience 302

Retail TouchPoints

APRIL 17, 2025

Reducing Multiple Deliveries from Multiple Stores The new mapping technology also means that customers can have orders fulfilled from multiple Walmart stores located in their service area.

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Fulfillment Shipping Location Planning 147

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. Predictive analytics provides retailers with a data-driven approach to demand planning and inventory management. This reduces overstocking and the need for massive markdowns.

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