Retail TouchPoints

JUNE 2, 2023

For our customers it’s all about breadth.” Hot Topic has found that predictability — not necessarily speed — is among the most important aspects of the customer experience. The company leans on its omnichannel fulfillment software to ensure these transactions run smoothly. It manages our BOPIS component.

Inventory Management 278

Inventory Management Management Fulfillment Supply Chain Management 278

Retail TouchPoints

MARCH 11, 2021

The dramatic increase in ecommerce volume triggered by the pandemic increased many retailers’ topline revenues, but many are finding it difficult to contain the costs of new types of order fulfillment such as BOPIS, ship-from-store and curbside pickup, according to a report from Incisiv , commissioned by Manhattan Associates Inc.

Fulfillment 321

Fulfillment Inventory Management Returns Point of Sale 321

Retail TouchPoints

NOVEMBER 22, 2024

As a result, the 74% of merchants that saw their store operations budgets increase between 2023 and 2024 had to figure out the best way to allocate this money toward a wide-ranging set of needs, from new in-store technology and inventory management solutions to employee training and engagement initiatives.

Management 278

Management Merchant Services Employee Engagement Store Operations 278

Retail TouchPoints

NOVEMBER 17, 2023

The letdown customers experience when their orders don’t arrive on time, or at all, results in uncertainty and distrust that’s difficult — if not impossible — to remedy. Retailers can expect that customers will turn to other vendors; once this happens, they’ve lost both the sale and the customer’s trust and loyalty.

Customer Experience 264

Customer Experience Inventory Management Fulfillment Inventory Turnover 264

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. Ikea has invested heavily in technology to streamline order fulfillment and improve inventory operations, even in stores.

Fulfillment 289

Fulfillment Customer Experience Location Management 289

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

Fulfillment 286

Fulfillment Drop-Shipping Shipping Markdowns 286

Inside Retail

MARCH 17, 2025

Over the past 12 months, we have been building up our selection of products, investing in our operations network, and opening new fulfilment centres, said Anthony Perizzolo, general manager of delivery and supply chain for Amazon Australia.

Fulfillment 248

Fulfillment Inventory Management Supply Chain Management Apparel 248

Inside Retail

OCTOBER 17, 2023

Great product diversity, changing consumer demands, and the expansion of e-commerce have turned inventory management into a major pain point for retailers. Poor inventory management results in overstocking and under-stocking, impaired cash flow, and losses from theft and spoilage. Here are some reasons why: 1.

Inventory Management 182

Inventory Management Management Drop-Shipping Fulfillment 182

Retail Focus

FEBRUARY 4, 2025

Retailers are using AI in various ways to improve customer experiences, streamline operations, and gain valuable insights from data. This helps retailers optimise inventory levels, staffing, and promotions for smoother operations and waste reduction. This improves productivity and reduces costs.

Inventory Management 162

Inventory Management Markdowns Checkout Customer Experience 162

Retail TouchPoints

APRIL 28, 2025

That means theres an abundance of untapped data that isnt being used to enhance the customer experience. This means more data for more tailored customer experiences. This degree of personalization can have a huge impact on customer satisfaction. Predictive analytics tools are a powerful option here.

Shopping 147

Shopping Customer Experience Fulfillment Inventory Management 147

Inside Retail

FEBRUARY 23, 2025

As consumer demands evolve and competition intensifies, retailers are increasingly looking to robotic solutions to streamline operations, improve customer experiences, and drive efficiencies across the supply chain. This example illustrates how robots can enhance customer service in a retail setting.

Inventory Management 130

Inventory Management Customer Experience Fulfillment Loss Prevention 130

Retail TouchPoints

MARCH 18, 2021

What has emerged as a genuine concern, however, are the incontrovertible shortcomings in customer experience. Online grocery’s previously lethargic rate of adoption meant that grocers lagged other retail sectors in multichannel merchandising systems, customer data management and fulfillment technology.

Fulfillment 246

Fulfillment Grocer Inventory Management Customer Experience 246

Retail TouchPoints

JULY 22, 2022

The upgrades are aimed at benefiting retailers as well as customers. Some of the planned improvements include barcode scanning, more efficient inventory management, easier options for adding product images and real-time support to fix any issues that come up.

Customer Experience 278

Customer Experience Merchant Services Inventory Management Grocer 278

RETAIL MANAGEMENT SOFTWARE

DECEMBER 2, 2024

It involves integrating digital tools and processes across all aspects of the business, from product development and marketing to sales and customer service. The goal is to create a seamless and personalized customer experience that drives sales and loyalty.

Payment Services 110

Payment Services Inventory Management Management Customer Experience 110

Inside Retail

NOVEMBER 14, 2024

Research shows that a lousy customer experience will deter 76 per cent of customers from returning to shop on your platform. So, it is critical to optimise service and customer experience online. They trust your business to fulfil their purchases on time and in full – and for returns to be convenient.

Fulfillment 130

Fulfillment Returns Customer Experience Management 130

Retail TouchPoints

DECEMBER 26, 2022

Single- or even two-warehouse fulfillment approaches force brands to choose between 1. To meet consumer expectations, brands are designing flexible, dynamic fulfillment strategies to deliver at the speed and cost consumers demand. Rise of Omnichannel Fulfillment. Is your inventory going to expand?

Fulfillment 162

Fulfillment Drop-Shipping Shipping Inventory Management 162

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. powered AI technology to assist shoppers during the 2023 holiday season.

Inventory Management 263

Inventory Management Customer Experience Fulfillment Shopping 263

Retail TouchPoints

JULY 15, 2022

For example, during the pandemic’s peak, Build-A-Bear Workshop successfully evolved its brick-and-mortar business to offer more flexible and efficient fulfillment services so it could capitalize on surging ecommerce demand. With a strong inventory management and fulfillment foundation in place, Build-A-Bear is ready to take its next steps.

Fulfillment 306

Fulfillment Shipping Inventory Management Location 306

Inside Retail

JUNE 27, 2024

This is a comprehensive approach that extends beyond online sales to encompass various critical aspects of retail operations, with inventory management and pricing at its core. This real-time visibility allows businesses to optimise stock levels, prevent stockouts and fulfil orders efficiently.

Inventory Management 260

Inventory Management Fulfillment Store Layout Shipping 260

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers.

Fulfillment 331

Fulfillment Shipping Inventory Management Management 331

Retail TouchPoints

SEPTEMBER 27, 2023

Simon Properties is partnering with Dropit to bring omnichannel inventory management and fulfillment capabilities to its facilities. “Simon’s commitment to shaping the future of retail aligns perfectly with our pursuit of technological innovation,” said Karin Cabili, Founder and CEO of Dropit in a statement.

Returns 263

Returns Merchant Services Fulfillment Inventory Management 263

Inside Retail

MARCH 5, 2025

For Rebel Sport, a key focus this year will be improving and personalising the online experience using CRO. Likewise, omni-optimisation is a key focus in its mission to provide a seamless customer experience regardless of the channel used to shop, according to Celine Sommacal, e-commerce operations manager.

Fulfillment 130

Fulfillment Shipping Customer Retention Inventory Management 130

I Vend

FEBRUARY 6, 2023

This lack of inventory costs retailers an estimated up to 8% of revenue in lost sales. iVend Retail Inventory Management Inventory management drives store efficiency and customer experience. Read about iVend’s smart retail technology for inventory management.

Inventory Management 98

Inventory Management Management Shrinkage Returns 98

Retail TouchPoints

JANUARY 13, 2023

Lululemon is in the process of rolling out a cloud-based RFID inventory management solution to its 600+ stores globally that will help the retailer optimize its in-store product assortments. Having a fully mobile cloud solution in our stores greatly contributes to this experience.

Inventory Management 289

Inventory Management Fulfillment Planning Management 289

Retail TouchPoints

MAY 30, 2023

The PredictSpring solution includes both stationary and mobile POS applications along with clienteling, omnichannel commerce and inventory management capabilities. Bouclair has rolled out a new POS platform in its 54 stores across Canada.

Home Furnishings 296

Home Furnishings Clienteling Inventory Management Fulfillment 296

Retail TouchPoints

JULY 12, 2021

Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping. Another factor driving the adoption of WMS in ecommerce is the growing trend for retailers to offload online order fulfillment to distribution partners.

Merchant Services 279

Merchant Services Fulfillment Shipping Inventory Management 279

RETAIL MANAGEMENT SOFTWARE

OCTOBER 22, 2024

In today’s data-driven world, retail businesses face an increasing demand to streamline operations, improve customer experience, and stay ahead of the competition. Enhanced Inventory Management Effective inventory management is vital for retail success.

Inventory Management 111

Inventory Management Location Management Supply Chain Management 111

Retail TouchPoints

MARCH 5, 2025

Target also plans to modernize its core inventory management system with AI-powered technology designed to improve reliability and reduce out-of-stocks.

Planning 179

Planning Inventory Management Consumer Shopping 179

Small Biz Trends

MAY 19, 2022

Are you too busy to take care of order fulfillment in your eCommerce business? Do you lack the infrastructure to efficiently serve your customers nationally and globally? If your answer to these questions is YES, then partnering with a third-party fulfillment provider can be the right strategy to go ahead.

Fulfillment 126

Fulfillment Shipping Inventory Management Returns 126

Retail TouchPoints

JULY 27, 2021

The pandemic’s disruption of the retail industry has driven a lot of change over the past 15 months, from an increase in online shopping to the rapid adoption of omnichannel fulfillment options. After all, they will be the ones to bring to life in-store pickup, ship-from-store fulfillment, the endless aisle and other omnichannel experiences.

Shipping 312

Shipping Fulfillment Inventory Management Customer Experience 312

Retail TouchPoints

JULY 26, 2021

You will need their talents when it comes to: Design Customer experience (CX) Search engine optimization (SEO) Web maintenance Customer engagement Product returns. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Fulfillment and Returns.

Wholesale 279

Wholesale Payment Services Fulfillment Returns 279

Retail TouchPoints

AUGUST 23, 2022

TCGplayer, which employs more than 600 people, will operate its TCGplayer Marketplace and Authentication Center autonomously following the acquisition, providing eBay with omnichannel capabilities including order fulfillment and cart optimization. The deal is expected to be completed by Q1 2023. Headquartered in Syracuse, N.Y.,

Inventory Management 246

Inventory Management Fulfillment Customer Experience Management 246

Inside Retail

SEPTEMBER 20, 2022

So let’s have a look at ‘last mile fulfilment’ and two areas in particular that are delivering significant efficiencies and cost reductions for businesses. Product Information Management (PIM) and automation “deliver immense value for businesses that need to scale and support efficient growth across numerous markets”.

Fulfillment 147

Fulfillment Inventory Management Management Apparel 147

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider. 1: Demand forecasting.

Fulfillment 310

Fulfillment Returns Shipping Promotions 310

Retail TouchPoints

AUGUST 29, 2024

Most retailers are now rolling out RFID inventory management use cases like receiving, adjustments and cycle counting via handheld reader. Each time a unit of inventory isn’t actually where the Order Management System (OMS) or store system expects it to be, retailers risk diminishing their customer experience.

Customer Experience 297

Customer Experience Shipping Inventory Management Management 297

Retail TouchPoints

JANUARY 6, 2021

Jon Elder gives credit where it’s due: selling on the Amazon Marketplace and using Fulfillment by Amazon (FBA) services offer brands enormous opportunities. (Of The combination of access to many millions of potential customers and the warehousing, fulfillment and returns services bundled under FBA is a powerful one, according to Elder.

Fulfillment 290

Fulfillment Shipping Inventory Management Returns 290

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

Clienteling 213

Clienteling Inventory Management Checkout Fulfillment 213