Retail TouchPoints

OCTOBER 12, 2023

Driven by these developing technologies, signs point to more digitally immersive shopping and social commerce experiences that will be easier for people with different abilities to navigate. So what’s at play here and where might we go next?

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Social Commerce Consumer Shopping Marketing 297

Inside Retail

JANUARY 14, 2024

Fake fashion e-shops According to researchers at Avast, an internet security company, more than 4000 fake e-shops were set-up to exploit consumer spending in the post-festive season sales. Nationally in the year prior, over $9 million was lost to online shopping scams according to the National Anti-Scam Centre.

Payment Services 260

Payment Services Accounting Advertising Shopping 260

Retail TouchPoints

FEBRUARY 7, 2024

Consumers do not simply want to view ads, as traditional static shopping experiences are no longer the most captivating way to advertise to someone; rather, they want to engage with ads and develop a relationship with brands as they discover and purchase new products. more involvement than static content.

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Customer Retention Customer Experience Advertising Consumer 287

Retail TouchPoints

APRIL 5, 2023

As social media platforms slowly nix their live shopping efforts, fashion resale marketplace Poshmark is adding the feature with the official debut of Posh Shows following several months of testing. “We saw a huge gap in live commerce in the U.S. — Available in the U.S. ” . —

Fashion 263

Fashion Shopping Planning Social Commerce 263

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve. Here’s how….

Merchant Services 264

Merchant Services Social Commerce Customer Experience Fashion 264

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 287

Merchant Services Payment Services Promotions Location 287

Retail TouchPoints

MAY 12, 2022

Social commerce has quickly grown from a revolutionary idea to a mainstream concept, and the channel is expected to continue expanding to reach $1.2 The foundational lesson is that, while social commerce can be an outgrowth of a retailer’s traditional social media interactions, it’s both more time-sensitive and more time-consuming.

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Social Commerce Shopping Fashion Checkout 306

Retail TouchPoints

OCTOBER 15, 2021

But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base. As a result, brands and retailers need to think more holistically about their customers and how they can present products to them across all channels in a way that relates to them.

Consumer 290

Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

SEPTEMBER 22, 2022

From 2019 to 2021, the Luxury Pavilion has seen its customer base grown by more than 150% and sales have increased nearly 300%. To celebrate the platform’s anniversary and solidify its dominance in online luxury, the Luxury Pavilion will host an augmented reality fashion show on Sept. 22 in collaboration with Vogue China.

Fashion 262

Fashion Consumer Shopping Marketing 262

Retail TouchPoints

FEBRUARY 18, 2022

B2C fast fashion platform Wish has launched a new shoppable video feature to simplify the path to purchase on its site. Users can then click through to view product details, visit the merchant’s store or add a product to their shopping cart. and will be rolled out to iOS users starting in April. “For

Fast Fashion 286

Fast Fashion Fashion Marketing Shopping 286

Inside Retail

MARCH 12, 2024

Internationally, US global fashion powerhouse Kate Spade New York paid homage to the humble suit in its latest Spring 2024 global campaign, while soft suiting in neutral tones was in the spotlight at Kmart Australia’s Family Runway as part of last week’s PayPal Melbourne Fashion Festival. It’d be quite tricky,” she said.

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Fashion Accessories Returns Target Market 130

Retail TouchPoints

NOVEMBER 9, 2022

Global downloads of mobile shopping apps were up 16% year-over-year in the first half of 2022 while the number of sessions was up 29% , according to data from the It’s Not Luck, It’s Skill: Make Every Marketing Dollar Count This Holiday Season report by data.ai. It was the second-most downloaded shopping app in the U.S.,

Fast Fashion 276

Fast Fashion Fashion Shipping Marketing 276

Retail TouchPoints

FEBRUARY 7, 2023

These consumers are using digital channels and experiences to discover and engage with once out-of-reach luxury brands. Many members of this young, savvy demographic are exchanging their dependence on fast-fashion destinations like SHEIN , choosing to invest in quality over quantity. At Alibaba’s recent 11.11

Payment Services 290

Payment Services Consumer Marketing Fast Fashion 290

Retail TouchPoints

JUNE 15, 2022

It also keeps employees happy with a more controlled flow of customers, reducing distractions during customer interactions. Appointments for high-end fashion brand shopping have been a long-time standard, but they’ve begun to trickle down to fast fashion brands like H&M and Zara too.

Payment Services 264

Payment Services Checkout Shrinkage Fast Fashion 264

Retail TouchPoints

JANUARY 12, 2023

Product categories include food and beverage, fashion, health and beauty, home and pets, office supplies, and cleaning and baby care. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point. Taking place January 15-16 from 10 a.m.

Consumer 289

Consumer Beauty and Health Returns Location 289

Retail TouchPoints

JUNE 22, 2023

Together, these methods allow Anthropologie to respond to new competition from SHEIN and other fast-fashion players without sacrificing its brand intention to provide an aspirational curated assortment. “A The influence of generative AI has even inspired Anthropologie to partner with Google on its new AI shopping feature.

Visual Merchandising 278

Visual Merchandising Consumer Specialty Store Fast Fashion 278

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. For more than 50 years , Ralph Lauren has successfully established and maintained its position as a classic brand.

Department Stores 264

Department Stores Wholesale Consumer Fashion 264

A1 Retail

SEPTEMBER 27, 2021

Acquisition of video-powered retail pioneer Go Instore will accelerate Emplifi’s commerce capabilities, giving B2C brands faster connection-to-conversion experiences in-store and online. Emplifi , a unified customer experience platform, has announced the acquisition of Go Instore, a UK-based live streaming video platform.

Social Commerce 40

Social Commerce Customer Experience Promotions Fashion 40

Retail TouchPoints

SEPTEMBER 2, 2022

Designed to provide C-suite retail and brand leaders with a deep understanding of Gen Z’s values, priorities and shopping behaviors, the invitation-only, half-day summit will dissect some of retail’s most pressing trends, from sustainability to the metaverse. 12, 2022, for the Retail Influencer CEO Forum Featuring The Z Suite.

ATS 262

ATS Consumer Marketing Fashion 262

Retail TouchPoints

JULY 9, 2020

In a best-case scenario, where a vaccine becomes available or the economic ramifications of the pandemic are not too severe, people will resume shopping and traveling and give a boost to luxury goods sales,” said Willersdorf in an interview with Retail TouchPoints.

Clienteling 311

Clienteling Consumer Accounting Boutique 311

Retail TouchPoints

NOVEMBER 27, 2023

And in some cases, you can even lean into some seasonal references to get people in the holiday shopping mood. After all, as consumers venture across social platforms, that voice is what creates continuity as they consume your content. Touchland aims to showcase all of these options so consumers can shop in the most convenient way.

Consumer 296

Consumer Wholesale Marketing Accessories 296

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. To accomplish this, operational models need to be adapted quickly. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera.

Payment Services 198

Payment Services Fulfillment Location Checkout 198

Retail TouchPoints

MARCH 9, 2023

Even compared to other fashion brands, Forever 21’s inventory is vast and changes almost daily. For an online customer, 43 seconds at any step in the process is actually an eternity.” And layered behind all this content is another big investment the retailer recently made — a new customer data platform. “ said Hawkins.

Checkout 279

Checkout Marketing Fashion Shipping 279

Retail TouchPoints

DECEMBER 6, 2022

There was a time not too long ago (during those horrible pandemic years we’re all trying to forget) when makeup went out fashion. Gerschtein: That the consumer doesn’t shop beauty [in the same way] they shop other categories. Their shopping habits are also different. But that time has clearly passed.

Consumer 290

Consumer Marketing Shopping Social Commerce 290

Retail Minded

APRIL 7, 2022

This group of consumers are prepared to shop wherever best suits them in the moment and without preference as to the vehicle they use to find what they want. They are willing to shop across channels, have an appetite for higher-quality items & are eager to stay on top of cultural trends. EMBRACING NEW FORMS OF PAYMENTS.

Consumer 98

Consumer Social Commerce Point of Sale Shopping 98

Retail TouchPoints

OCTOBER 8, 2021

Ultimately, we recognize that our history is infinitely rooted in the early 2000s, a time when streetwear and hip-hop culture ruled the fashion landscape, which is why a partnership with someone like Sacramento-based choreographer and hip-hop dancer Kida The Great makes all the difference in how we see collaborations today.

Marketing 248

Marketing Consumer Fashion Social Commerce 248

Retail TouchPoints

OCTOBER 21, 2022

We’re seeing that shoppers are actually 90% more likely to complete a purchase with Venmo over traditional payment methods, and we’ve also found that Venmo users shop over 2X more frequently than the average shopper, and 19% are more likely to make repeat purchases.

Merchant Services 338

Merchant Services Payment Services Checkout Finance 338

Retail TouchPoints

DECEMBER 14, 2021

Influencer marketing in the social experiential design world is a shared service group and a team that works across display design, store planning, publicity, and marketing. We already see these all around us on social media.

Marketing 317

Marketing Planning Consumer Fulfillment 317

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. When Olivela reopened its store in Nantucket, Mass.,

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. When Olivela reopened its store in Nantucket, Mass.,

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130

Retail TouchPoints

DECEMBER 13, 2021

When many of our customers think of Google, they think of Google at large — Ads, Shopping, Maps or GPay. For example, Albertsons is leveraging Google Maps capabilities to enable omni-shopping services that put Albertsons closer to the customer and offer a service that connects you back to their store.

Merchant Services 182

Merchant Services Shopping Consumer Checkout 182

Retail TouchPoints

OCTOBER 20, 2020

Dave Coles, Senior Partner Manager of eCommerce, Pinterest “Our thinking is that the value unlock is at the start of the customer journey with the discovery and automation phase. There really have never been more ways to reach shoppers or more ways to shop these days. You should 100% be doing that right now.”.

Merchant Services 164

Merchant Services Shopping Consumer Business Communication 164

Retail TouchPoints

AUGUST 12, 2022

By the close of its ninth edition in June, the New York Fashion Tech Lab (NYFTLab) and its largest-ever group of partner retailers and brands from major corporations had provided support to five women-led emerging business-to-business fashion technology companies. Paris; and Tel Aviv. Photo courtesy of NYFTLab. “

Social Commerce 243

Social Commerce Fashion Returns Consumer 243

Retail Next

APRIL 1, 2021

Today, retailers and brands need to support their customers how, when and where they want to shop. It’s seamless and can reorient around a customer’s changing needs, sometimes at a moment’s notice. . Customers (or should I say “shoppers”) don’t look at different channels. Virtual shopping. Social commerce.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail TouchPoints

DECEMBER 21, 2023

Kohl’s and Nine West launched an adaptive apparel line, and QVC leveraged some star power by launching an accessible fashion line in partnership with Selma Blair and Isaac Mizrahi. However, accessibility and inclusion aren’t just about the products retailers sell, but also the experiences they provide. Alicia Esposito 7.

Sporting Goods 306

Sporting Goods Advertising Consumer Apparel 306

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs. Scot: [14:26] Right.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail TouchPoints

JULY 2, 2021

When we had our fashion show, we were able to really open up the door for brands to see the fashion show and models with disabilities.”. We’re trying to bring the fun to online shopping. In our ontology there’s shopping and there’s buying. In our ontology there’s shopping and there’s buying.

Merchant Services 198

Merchant Services Customer Experience Marketing Consumer 198