Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 232

Net Profit Department Stores Promotions Checkout 232

Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. The size, the locations are all working.” We’re very bullish on the early learnings.

Department Stores 262

Department Stores Checkout Location Planning 262

Retail TouchPoints

OCTOBER 31, 2023

Now that American retailers are shuttering stores and losing billions of dollars because of shrink, it is time for a sharper focus on the “journey” of another group entirely — retail criminals. Sadly, in addition to imagining how people will shop the store, designers need to think harder about how they might steal from it, too.

Loss Prevention 252

Loss Prevention Sporting Goods Customer Experience Store Layout 252

Inside Retail

FEBRUARY 26, 2024

One of the key trends that defined retail in 2023 was pop-up shops and how these experiential shopping experiences have taken hold over millennial and Gen Z consumers. Just this week, American department store chain Nordstrom announced a unique collaboration with the British fashion brand Paul Smith.

Retail Trends 130

Retail Trends Department Stores Fashion Inventory Management 130

Rangeme

NOVEMBER 22, 2022

With stores forced to close, the popularity of e-commerce accelerated and many retailers wondered if in-store shopping would ever return. In many cases, the store remodelling programmes now underway at leading retailers worldwide reflect an attempt to bring the physical shopping experience into line with the digital one.

Customer Experience 52

Customer Experience Supermarket Returns Department Stores 52

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

NOVEMBER 16, 2023

Serving as the brand’s first-ever immersive design store, the location features a two-level “Design Desk” staffed by design professionals, a Crate & Kids shop-in-shop and a range of services, including floral arrangements and monogramming. 18 through Dec.

Clienteling 226

Clienteling Department Stores Location Shopping 226

Retail TouchPoints

MARCH 11, 2024

Gen Z consumers are neither easy to define nor predictable in their shopping habits. It is assumed that they are more adept at using the technology in their hands and that this facility will inform their consuming behaviors, which McKinsey refers to as “seamless and intuitive adoption of online shopping and transactions.”

Consumer 239

Consumer Department Stores Merchandise Store Advertising 239

Retail Focus

OCTOBER 25, 2023

The journey of retail formats, as we know them, began with specialty stores, where retailers differentiated themselves through elevated service, expansive inventory, and deep local knowledge. This early phase prioritized a personalized shopping experience, setting the foundation for what was to come.

Department Stores 162

Department Stores Store Layout Specialty Store Fulfillment 162

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 242

Merchant Services Payment Services Promotions Location 242

Indigo 9 Digital

MAY 2, 2022

That confirms what we already know, the customer experience matters. But what constitutes a great customer experience? When looking at an example of a great customer experience it tends to hit on one of the following elements: 1) it’s helpful, 2) it saves time, 3) it’s friendly, 4) it’s memorable and 5) it fills a need.

Customer Experience 52

Customer Experience Payment Services Loss Prevention Drop-Shipping 52

Retail Focus

APRIL 13, 2021

Housed in the world’s most famous department store, the space will provide an immersive customer experience, as retailers reopen their doors following months in lockdown. Customers will enter the space and move in a circular route, becoming immersed in a beautiful ever-changing spectrum of light.

ATS 214

ATS Department Stores Location Customer Experience 214

Retail TouchPoints

JUNE 15, 2022

Food shopping is a highly personal, and sometimes emotional, experience. And because food shopping decisions align directly with consumers’ needs and preferences, food retailers have a unique opportunity to differentiate through the physical experience they offer. Space and Atmosphere. Photo courtesy of: Shutterstock.

Visual Merchandising 223

Visual Merchandising Customer Experience Consumer Location 223

Retail TouchPoints

JANUARY 19, 2022

Whether customers are shopping for formalwear, athleticwear or home décor, they know they’re going to get high-quality goods designed with longevity in mind. Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. and globally.

Department Stores 241

Department Stores Wholesale Consumer Fashion 241

Retail TouchPoints

MARCH 6, 2023

Parisian Store Offers Glimpse into Claire’s Future The 1,200-square-foot Parisian store was designed in collaboration with Formichetti, who is currently serving as Claire’s Creative Director in Residence. Claire’s previewed the Paris store in a video on Instagram. Antoine will give visitors a peek into the “future of the brand.”

Grocer 288

Grocer Fashion Jewelry Location 288

Inside Retail

SEPTEMBER 19, 2022

Earlier this year, the brand opened dedicated pop-up stores at the world-famous Harrods and Selfridges department stores in London, which Norris referred to as the “biggest wins” in terms of the brand’s international expansion so far. The US isn’t the only overseas market the business is focusing on.

Wholesale 246

Wholesale Boutique Fashion Department Stores 246

Retail TouchPoints

MAY 22, 2023

Today, Curacao operates stores that are at least 100,000 square feet in size and cover four main verticals — electronics, home, fashion, kids and babies — and 17 different subcategories. We don’t want to be just a store that sells stuff that everyone else sells ,” said Nerubay.

Payment Services 280

Payment Services Department Stores Shipping Accounting 280

Retail TouchPoints

APRIL 6, 2022

Retailers today are searching for the perfect blend of brick-and-mortar retail and ecommerce synergies, yet this formula is different for every brand, location and customer. When shopping in-store, they don’t want to be crowded into tight spaces. Despite this, they do want to cultivate a sort of community when in-store.”.

Location 293

Location Consumer Department Stores Outdoor 293

Retail TouchPoints

MARCH 20, 2024

“Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. When they go shopping, they want to be treated specially. renovated its Fifth Avenue location, it added the Blue Box Cafe, which has become a hot destination for tourists and Manhattanites alike. “It

Specialty Retailers 261

Specialty Retailers Department Stores Consumer Advertising 261

Retail Focus

OCTOBER 10, 2023

Is it the products it offers or the way it shapes customer experiences? In today’s dynamic market, retailers must adapt and innovate to capture the attention of customers who are constantly seeking novelty and excitement. This new retail model focused on competitive pricing, volume, and cost efficiency.

Customer Experience 147

Customer Experience Brand Management Management Shopping 147

Retail TouchPoints

FEBRUARY 22, 2023

The shopping mall’s identity crisis has been an oft-discussed topic in the retail industry. Even beforethe pandemic, the narrative focused on how malls were navigating the rise in online shopping and the associated fall in foot traffic. RTP: What is the next big trend in developing an omnichannel shopping mall experience?

Consumer 289

Consumer Department Stores Shopping Clienteling 289

Retail TouchPoints

JANUARY 20, 2022

The first Amazon Style store is set to open later this year at The Americana at Brand shopping mall in Los Angeles. “We We obsessed over designing a shopping experience focused on helping customers find great looks, and it led us to create Amazon Style,” said a company blog announcing the new store format.

Payment Services 219

Payment Services Apparel Inventory Management Department Stores 219

Retail TouchPoints

JANUARY 19, 2024

It wasn’t until 1924, when the store moved uptown to its now iconic location on 50th Street, that “Fifth Avenue” got tacked on. In the case of Barnes & Noble, this has meant transforming a homogenous national chain into something more akin to a series of local book shops, one store at a time.

Location 241

Location Accounting Department Stores Shopping 241

Retail TouchPoints

SEPTEMBER 3, 2020

In a survey of consumers conducted by Doddle , 84% said a positive returns experience encourages them to shop with a retailer again. Conversely, 73% of consumers responding to a survey by Returnly said they would not shop with a brand again after a poor returns experience. Normally, apparel returns are roughly 7.5%

Returns 327

Returns Merchant Services Department Stores Shipping 327

365 Retail

MARCH 7, 2023

Qlik ® today announced that the UK’s largest family-owned department store, Fenwick , has adopted Qlik Cloud ® , to advance its analytics capabilities and empower more employees at the company to use data in their day-to-day roles.

Department Stores 67

Department Stores Customer Experience Management Fashion 67

Cross Cap

FEBRUARY 1, 2018

According to a 2017 survey from BigCommerce, 51% think shopping online is best, while 49% prefer shopping in-store. Alarmists have heralded the death of retail, as online shopping continues to dominate and technology continues to revolutionize the way we shop. A guest post by our friends from Pivotal Payments.

Customer Experience 52

Customer Experience Payment Services Shipping Kiosk 52

Inside Retail

FEBRUARY 15, 2022

Customer lifestyles are drastically evolving. The pandemic continues to influence customer purchasing priorities and penetration in the omnichannel environment, which is affecting assortment mix and demand at each location. These activities require frequent decisions on product assortment, store, and floor-space allocations.

Planning 130

Planning Merchant Services Fulfillment Department Stores 130

A1 Retail

APRIL 8, 2024

Hammerson is pleased to announce that Inditex’s international fashion brand, Zara, will significantly upsize at Bullring & Grand Central, as part of the successful repositioning of the Birmingham city centre asset and the repurposing of a former department store space.

ATS 59

ATS Department Stores Fashion Location 59

Retail TouchPoints

OCTOBER 11, 2022

Next stop — your favorite department store to pick out an outfit for a work trip later in the week. The store is quite busy, so you flag down a salesperson and they help you check out from a mobile point-of-sale (POS) system. Shopping for Effective Device Management and Security.

Payment Services 250

Payment Services Checkout Point of Sale Management 250

Retail Focus

NOVEMBER 15, 2023

Inside the brand-new M&S Foodhall, customers will find a new fresh-market feel, with displays brimming with produce from M&S Select Farms, a bakery offering fresh daily-baked bread and pastries, as well as a dedicated M&S Wine Shop. The centre sees millions of shopper visits each year and is home to over 250 shops in total.

ATS 162

ATS Management Shopping Customer Experience 162

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In-store experimentation experiences are opportunities to entertain, energize and inspire customers while connecting emotionally with them.

Store Layout 218

Store Layout Sporting Goods Consumer Location 218

V Count

NOVEMBER 17, 2022

Retail sales in shopping malls across the world are expected to grow according to Reuters, Economic Times, Trading Economics, and a number of other reliable research companies and data providers. Hence pops up the question of how your shopping mall can survive the upcoming turbulence and come out stronger than ever.

Shopping 52

Shopping Home Furnishings Department Stores Customer Experience 52

Inside Retail

MAY 16, 2023

Target US is making shopping easier for customers with the option to make product returns right from their cars at no extra cost. The new returns service is already available at over 500 stores across the US and is expected to reach all 2000 Target locations in the next few months.

Returns 130

Returns Drop-Shipping Customer Experience Shipping 130

Inside Retail

AUGUST 17, 2023

Heightened security measures can mitigate losses, but they risk eroding the customer experience – and revenue – if other businesses do not follow suit. While omnipresent monitoring and heightened security seem logical, they risk sending the wrong signals to customers, potentially deterring them from purchasing.

Loss Prevention 130

Loss Prevention Customer Experience Management Accounting 130

Inside Retail

FEBRUARY 27, 2023

Australia Post’s 2022 e-commerce industry report told us that online retail sales represent around 20 per cent of total retail sales , with shopping habits being reformed during the pandemic. Secondly, having a strong e-commerce channel enables customers to find products online that they may have struggled to locate in-store.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130