article thumbnail

PetSmart Names Retail Veteran as New CEO

Retail TouchPoints

His previous retail experience includes leadership positions at JCPenney, Payless ShoeSource, Home Shopping Network, May Department Stores and McKinsey & Co. Most recently, Hicks served as CEO of Academy Sports + Outdoors as well as CEO of Foot Locker. He is a U.S. Military Academy graduate who served in the U.S.

article thumbnail

From Game Day to Every Day: The Stadium-Adjacent Retail Experience

Retail TouchPoints

Shoppers would park on one side, entering the mall and passing smaller shops on their way to the large department stores. It falls to the designer to carefully listen, balance different perspectives and ultimately make decisions that enhance the overall user experience. Intentional pathways create a holistic guest experience.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Europe’s largest luxury watch house opens in Promenaden, Oslo’s Fashion District

Retail Focus

In doing so, we were able to attract a world-class talent that brings with it the world’s leading watch manufacturers in Urmaker Bjerke, which has a historic attachment to the city having opened its first store in Oslo 101 years ago.” When we assumed management of the Promenaden portfolio, Eger was a struggling fashion-led department store.

Fashion 277
article thumbnail

Australia’s best retailers at returns: Bed Threads, The Iconic, Oroton

Inside Retail

Their approach sets the standard for returns and highlights their commitment to a seamless customer experience. days, on par with other department stores. However, its free return and a seamless process to request one make it stand out for customers.

Returns 278
article thumbnail

FedEx Launches Returns Service with 3,000 Dropoff Locations

Retail TouchPoints

Returns are a critical part of the customer experience, and present a significant challenge to retailers, which is why we are excited to support FedEx with the new service to make returns more efficient, said Tim Robinson, VP, Returns for Blue Yonder in a statement. further enhancing the convenience of the service.

Returns 162
article thumbnail

LaManna’s CEO on curating a personalised supermarket experience for the holidays

Inside Retail

Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception. IR : What do you hope customers experience if they visit/shop at LaManna in the run-up to Christmas?

article thumbnail

EOFY online sales surge in anticipation of rate cuts, report finds

Inside Retail

billion, while department stores saw a 28 per cent increase in online sales. Retailers that put the customer experience first, through faster delivery and more flexible options, will stand out in an increasingly competitive landscape,” she said. million households choosing to shop online. Consumers spent $3.9