Retail TouchPoints

APRIL 30, 2025

Printemps is one of the oldest department stores in the world, yet most Americans have never heard the name, much less know how to pronounce it. For example, when we first started doing the layout of the store, we had a lot of screens, said Puangco. Wayfinding screen and accompanying mobile experience at Printemps NYC.

Department Stores 147

Department Stores Customer Experience Jewelry Visual Merchandising 147

Inside Retail

DECEMBER 16, 2024

Typically, consumers seek out department stores and shopping centres to get in the holiday spirit but LaManna has managed to position itself as the exception. IR : What do you hope customers experience if they visit/shop at LaManna in the run-up to Christmas?

Supermarket 246

Supermarket Department Stores Shopping Planning 246

Inside Retail

NOVEMBER 11, 2024

” H&M: Delivery outpaces competitors by four days Meanwhile, H&M’s dispatch time outpaces its rivals in the low-priced department store segment by 1.4 Moreover, customers appreciated H&M’s sending of multiple updates from dispatch notifications to delivery confirmations throughout the delivery process.

Checkout 264

Checkout Department Stores Returns Shipping 264

Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. billion deal.

Department Stores 130

Department Stores Specialty Retailers Wholesale Shopping 130

Retail TouchPoints

APRIL 30, 2025

The department store retailer will curate a collection of luxury merchandise from brands including Stella McCartney, Chantecaille, Giambattista Valli, Dolce & Gabbana, Balmain, Erdem and Fear of God , with additional brands set to launch in the coming months.

Department Stores 147

Department Stores Fashion Accessories Customer Experience 147

Retail TouchPoints

JANUARY 31, 2025

For example, as a heritage department store retailer, Macys needs to be incredibly thoughtful about how media is implemented in stores especially via digital screens and touch points.

Visual Merchandising 299

Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

JANUARY 20, 2025

Department stores may face large amounts of packaging materials, unsold goods and returned items, while ecommerce retailers often deal with higher volumes of cardboard boxes, bubble wrap and plastic packaging.

Management 312

Management Returns Department Stores Merchandise Store 312

Retail TouchPoints

NOVEMBER 12, 2024

Iconic British department store Harrods has partnered with the Global-e international ecommerce platform to improve its online operations in more than 200 markets worldwide and offer customers elevated, localized shopping experiences.

Payment Services 147

Payment Services Department Stores Shipping Customer Experience 147

Inside Retail

APRIL 28, 2025

The monetisation of retail assets has come a long way since department stores like Myer and David Jones first sold physical space within their stores. Too many internal touchpoints can lead to frustration or a poor customer experience. Keep in mind the complexity your suppliers are facing, also.

Marketing 240

Marketing Advertising Department Stores Supermarket 240

Inside Retail

FEBRUARY 2, 2023

The biggest swing occurred in department store spending, which saw a 14.3 Especially in department stores, where the consumer appetite to spend appears to have fallen so dramatically between November and December? When it comes to the big department stores, there needs to be a differentiation.

Department Stores 130

Department Stores Consumer Discount Store Shopping 130

Retail TouchPoints

JULY 5, 2024

Marking the culmination of nearly seven years of on-again, off-again negotiations, HBC , parent company of Saks Fifth Avenue and Bergdorf Goodman , will acquire another storied luxury department store brand, Neiman Marcus , for $2.65 Current Saks.com CEO Marc Metrick will become Saks Global’s new CEO.

Department Stores 306

Department Stores Finance Supermarket Accounting 306

Retail TouchPoints

MAY 4, 2021

Family-owned department store chain Boscov’s is upgrading its ecommerce ecosystem through an expanded partnership with unified commerce platform Kibo. Currently marking its 107th anniversary, Boscov’s operates 48 department stores in the Northeast and Mid-Atlantic.

Department Stores 264

Department Stores Customer Experience Planning Management 264

Inside Retail

DECEMBER 15, 2022

Sydney Airport and Heinemann will jointly introduce Australia’s first domestic terminal “department store” concept next July at T2 and T3. In addition to its international duty-free stores, the domestic terminal shops also include delivery and click-and-collect services.

Department Stores 130

Department Stores Accessories Apparel Customer Experience 130

Inside Retail

JANUARY 14, 2025

But for Jeff Warren Macys vice president of selling and customer experience, and one of the key people involved in reinvigorating the department stores relationship with its customers sticking with the status quo is not an option. billion and stores numbering 868 globally. billion, down from $24.4

Planning 130

Planning Department Stores Customer Experience Point of Sale 130

Inside Retail

MAY 11, 2021

For those looking for a truly unique way to get married this summer, we’re excited to launch weddings at Selfridges,” Rebecca Warburton, Selfridges’ director of events and customer experiences, said. A part of that narrative has been to move to experiential retail and maximise its unique offerings and services in-store.

Department Stores 130

Department Stores Clienteling Customer Experience Consumer 130

Inside Retail

OCTOBER 12, 2021

Australian department store David Jones has become the latest retailer to sell pre-owned clothing following the announcement of its partnership with Sydney-based luxury reseller Blue Spinach last week. It also offers second-hand items in its London flagship store through a partnership with online resale platform Vestiaire Collective.

Department Stores 130

Department Stores Accessories Fashion Returns 130

Retail TouchPoints

APRIL 3, 2025

When retailers closed stores, however, online sales in a given area decreased by 11.5%, with some categories including home (32.2%) and department stores (26.1%) seeing even greater declines. Emerging retailers saw even greater gains, of 13.9%.

Department Stores 147

Department Stores Consumer Location Planning 147

Inside Retail

NOVEMBER 11, 2024

With a strong resurgence in bricks-and-mortar retail after the global pandemic, Inside Retail decided to compile a list of the malls, high streets and neighborhoods going above and beyond to optimise the customer experience (CX) with innovative features and services.

Specialty Store 130

Specialty Store Customer Experience Shopping Department Stores 130

Retail TouchPoints

MARCH 3, 2023

Nordstrom will shutter its six full-line department stores and seven Nordstrom Rack stores in Canada, along with its Canadian website , in a move that is expected to save the retailer $35 million in EBIT in fiscal 2023 compared to fiscal 2022.

Department Stores 290

Department Stores Customer Experience Planning Store Operations 290

Inside Retail

AUGUST 24, 2022

Our customer experience was not as good as we would have liked during the year, which was reflected in our customer advocacy scores, with all businesses down on the prior period with the notable exception of Big W.”. The post Woolworths flags concerns across supply chain, customer experience appeared first on Inside Retail.

Customer Experience 147

Customer Experience Net Profit Supermarket Shipping 147

Retail TouchPoints

JULY 9, 2024

JCPenney has faced the same challenges that bedevil the entire department store vertical, ranging from lower foot traffic at malls to the high operating costs that come with significant brick-and-mortar investments. RTP: What about the many areas supporting the customer experience?

Point of Sale 279

Point of Sale Payment Services Customer Experience Department Stores 279

Retail Gazette

DECEMBER 8, 2024

John Lewis Partnership is expanding its collaboration with Caff Nero by introducing branded cafs to several of its department stores and supermarkets. As part of the new caf concept customers will be served free coffee by baristas, which differs from the previous free coffee offer.

Department Stores 114

Department Stores Supermarket Customer Experience Location 114

Retail Gazette

MAY 9, 2025

Debenhams has introduced virtual try-on technology to enhance customer experience across its digital channels, starting with its beauty offering and aiming to expand into fashion in the coming months. In the next phase, customers will be able to try on clothes virtually using animated, human-like avatars.

Department Stores 96

Department Stores Fashion Customer Experience Planning 96

Inside Retail

DECEMBER 20, 2022

A fundamental question about the future of David Jones was put to rest this week, after the retailer’s parent company Woolworths Holdings announced the sale of the department store chain to Australian private equity firm Anchorage Capital Partners on Monday. We’ve seen a general consumer trend away from department stores.”.

Department Stores 246

Department Stores Supermarket Management Marketing 246

Retail TouchPoints

DECEMBER 16, 2022

Department stores saw a 2.9% decline, furniture and home furnishings stores reported a 2.6% increase in sales, while health and personal care stores saw a 0.7% This will minimize the risk of accepting fraudulent returns while enhancing the customer experience for loyal shoppers.”.

Returns 290

Returns Home Furnishings Department Stores Customer Experience 290

Retail TouchPoints

JULY 27, 2022

The introduction of Clinique’s science-focused skincare retail concept at Macy’s was made during a time when the department store retailer is exploring new approaches to its store design through partnerships with other brands.

Department Stores 284

Department Stores ATS Promotions Planning 284

Retail TouchPoints

OCTOBER 22, 2021

Burberry credited Akeroyd for reorganizing and accelerating growth at Versace by building on the Italian brand’s heritage to elevate product, communications and the customer experience. “I Gerry Murphy, Burberry Chair, will head the company until Akeroyd comes aboard in April.

Department Stores 278

Department Stores Fashion Returns Customer Experience 278

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Department Stores 262

Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

MARCH 7, 2025

Digital payments capabilities are particularly important to luxury retailers, supermarkets and department stores, while online retailers are less likely to stress this goal. POS systems, payment systems, fulfillment and supply chain systems all need to connect better together to provide that seamless customer experience, said Rodrigo.

Payment Services 138

Payment Services Fulfillment Department Stores Customer Experience 138

Retail Customer Experience

JUNE 20, 2023

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more beauty shoppers are embracing tech-driven options.

Customer Experience 111

Customer Experience Department Stores Consumer ATS 111

Retail TouchPoints

OCTOBER 23, 2023

While discounts and deals will be core, the ailing department store chain is also prioritizing in-store merchandising and curation to improve the customer experience. To make finding the perfect gift even easier, Kohl’s has developed a new front-of-store experience, aptly called Gift Shop, that is curated for various holiday gifting needs.

Net Profit 276

Net Profit Department Stores Promotions Checkout 276

Retail TouchPoints

OCTOBER 31, 2023

The 23-year-old organization has conducted hundreds of research projects, including interviews of criminals about the criteria they use when deciding which stores to hit. Be tough — but preserve the customer experience. This could help them harmonize twin goals — deterring crooks and preserving the customer experience.

Loss Prevention 297

Loss Prevention Sporting Goods Customer Experience Store Layout 297

Retail Times

FEBRUARY 6, 2024

Aptos, a leader in unified commerce solutions, announced today that renowned British department store Liberty is renewing its partnership with Aptos for store technology and customer experience solutions.

Customer Experience 98

Customer Experience Department Stores 98

Inside Retail

FEBRUARY 8, 2024

Myer currently operates 56 department stores across Australia, as well as its online business and in-house brands including Sass and Bide, Marcs and David Lawrence. per cent increase is a case of under-promising and over-delivering, the department store CEO is taking the win as a sign of more growth to come. “We

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

MAY 26, 2022

Fanatics is one of the most admired names in sports merchandise and digital experiences and we’re extremely pleased to partner with the company to help get orders into its customers’ hands more quickly and reliably,” said Shekar Natarajan, EVP and Chief Supply Chain Officer at AEO, who also leads Quiet Platforms, in a statement.

Department Stores 287

Department Stores Fulfillment Customer Experience Management 287

Retail Focus

DECEMBER 6, 2022

Global high-performance wellness brand, Hyperice , opens its first pop-up shop at luxury department store, Harrods. Jim Huether, CEO of Hyperice says: “Harrods’ is the world’s most iconic department store. Today, the company is a holistic high-performance wellness brand with numerous product lines and categories.

Department Stores 245

Department Stores Clienteling ATS Promotions 245

Retail TouchPoints

MAY 29, 2024

AI fuels imagination, leading to a flood of ideas of how to enhance customer experiences, automate tasks and gain an edge in the market. Considering that endcap displays generate 70% of grocery and department store spend, the ROI of a solution that provides intelligent insights can be fast and decisive.

Merchant Services 327

Merchant Services Kiosk Point of Sale Department Stores 327