Retail TouchPoints

NOVEMBER 30, 2022

million shoppers went shopping for great deals, compared to 179 million in 2021 and 30 million more than the projected turnout of 166.3 Overall holiday sales are still on track to meet NRF’s projection of between $942.6 More than 122.7 million , according to the National Retail Federation (NRF).

Accounting 250

Accounting Promotions Outdoor Finance 250

Retail TouchPoints

FEBRUARY 25, 2022

Online is becoming a main vehicle for purchases, and forward thinking businesses are already finding ways to seamlessly integrate their in-store and virtual experiences. Most social networks offer in-app shopping solutions now, including live video to meet shoppers’ demands. Retailers Going Live. or Williamsburg, Brooklyn.

Shopping 305

Shopping Marketing Consumer Planning 305

Retail TouchPoints

NOVEMBER 24, 2023

One thing brands and retailers can count on this holiday season is that shoppers are being more frugal when it comes to buying gifts. This means brands will need to be more strategic when it comes to their ecommerce initiatives and potentially explore new ways to meet their end-of-year revenue goals.

Social Commerce 285

Social Commerce Shopping Consumer Marketing 285

Retail TouchPoints

NOVEMBER 4, 2021

The most wonderful time of the year has arrived, and yet with COVID-19 once again dictating the terms, it feels a bit like we’re being visited by a ghost of holiday past. Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence.

Consumer 264

Consumer Merchant Services Payment Services Drop-Shipping 264

Retail TouchPoints

SEPTEMBER 28, 2020

Seasonal hiring provides a window into retailers’ priorities, and 2020 demonstrates both the COVID-19-powered growth in ecommerce and the need to operate stores and supply chains safely. Across a wide range of retailers, three trends are driving the industry’s holiday hiring strategies: The race is on for same-day delivery.

Fulfillment 305

Fulfillment Department Stores Shipping Planning 305

Retail TouchPoints

AUGUST 24, 2022

As ecommerce has become a part of everyday life, customers have felt empowered to take control of their checkout experiences both in-store and at home. These deficiencies can make the experience even more drawn out and cumbersome than waiting in line, leading the customer to ask if it’s even worth it in the first place.

Checkout 279

Checkout Payment Services Shipping Promotions 279

Retail TouchPoints

DECEMBER 5, 2023

The UK remains a global shopping destination and traditionally sees a significant influx of tourists during the Christmas season. Retailers naturally plan a lot of spend around this, with extra staff and extra marketing. A similar festival has been celebrated for well over 2000 years, far longer than any Christian holiday.

Marketing Spend 237

Marketing Spend Visual Merchandising Marketing Shopping 237

Retail TouchPoints

AUGUST 24, 2021

As retailers prepare for the holiday shopping season ahead, many may be thinking that now is the time to start preparing, wondering if we are gearing up for another extended, ecommerce-driven season. While we likely can expect to see more digital acceleration, what do we know beyond that? Will the market bounce back?

Shopping 264

Shopping Planning Marketing Advertising 264

Retail TouchPoints

OCTOBER 28, 2021

While most retailers are struggling to deal with product delays and shortages this holiday season, one retail sector has a seemingly unlimited supply of goods – resale. Add this product surplus to heightened consumer concern about shipping times and product availability, and you have all the makings of a secondhand-heavy holiday season.

Shipping 278

Shipping Consumer Accounting Apparel 278

Retail TouchPoints

OCTOBER 6, 2022

Among its multiple impacts, COVID-19 accelerated an elongation of the holiday shopping season that was already underway. Rather than being limited to a jam-packed four to five weeks from Black Friday to Christmas Eve, consumers are beginning their shopping as early as October (with a few doing so even earlier than that).

Merchant Services 262

Merchant Services Payment Services Promotions Location 262

Inside Retail

OCTOBER 31, 2022

For many Australian retailers, the start of November marks the beginning of peak season and all that comes with it: packed stores, products flying off the shelf, big discounts and major online shopping events. Will the rising cost of living cramp consumer spending in the most important quarter of the retail calendar?

Promotions 246

Promotions Returns Shopping Wholesale 246

Retail TouchPoints

JANUARY 26, 2021

In 2020, more than any year since the advent of online and mobile commerce, consumers lost a sense of control. Online shopping became a refuge, not because of overwhelming convenience, but because contactless commerce was necessary. One in four consumers are shopping more with small brands.

Consumer 312

Consumer Drop-Shipping Shipping Returns 312

Retail TouchPoints

NOVEMBER 15, 2021

Video is taking over our social feeds, and it’s no wonder: as content goes, it’s the most dynamic, engaging and perhaps the best for demanding consumer attention at several different intervals. That includes advertising content — 86% of consumers say they’d like to see more videos from brands.

Marketing 272

Marketing Advertising Consumer Shopping 272

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. It’s what they do with this data, however, that can positively impact their logistics operations. 1: Demand forecasting.

Fulfillment 288

Fulfillment Returns Shipping Promotions 288

Retail TouchPoints

MAY 30, 2023

In 2022, a National Retail Federation/Prosper Insights and Analytics survey indicated that 56% of consumers had started their BTS shopping by early July, with 81% planning to shop sales the week of July 11. Perhaps more worrisome for retailers, 2022 saw a leveling-off of household spending on education-related purchases.

Shopping 260

Shopping Consumer Planning Inventory Management 260

Retail TouchPoints

OCTOBER 4, 2021

The labor crunch, inventory shortages and Delta variant concerns will put stress on this holiday season, but retailers still have a lot to look forward to. Here are the Top 10 predictions retailers should keep in mind as they plan, implement and finalize their holiday strategies. Salesforce expects U.S.

Merchant Services 319

Merchant Services Payment Services Fulfillment Promotions 319

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. For their part, more mall operators are looking to diversify their tenant mix and incorporate additional brands that resonate with younger audiences.

Customer Experience 325

Customer Experience Shopping Consumer Fulfillment 325

Retail TouchPoints

DECEMBER 13, 2021

With retailers already pushing out holiday sales to entice consumers to buy early and avoid delivery delays due to supply chain congestion, one tactic that they will lean on to entice customers is buy now, pay later (BNPL). BNPL Can Have an Effect on Consumers and Retailers.

Payment Services 262

Payment Services Consumer Returns Management 262

Retail TouchPoints

JANUARY 5, 2021

And merchants may have been extra concerned about fraud during the holiday shopping season, because the crush of holiday orders and unusual shopper behavior (binge-buying, shipping to multiple addresses) can make it hard to detect fraudsters online and at curbside for BOPIS pickups. The cost of fraud to retailers is up 6.6%

Merchant Services 262

Merchant Services Payment Services Shopping Shipping 262

Retail TouchPoints

NOVEMBER 27, 2020

Brick-and-mortar stores were forced to shutter around the country, forcing retailers to amplify their ecommerce efforts, with varying levels of success. Even as physical stores have been able to reopen during the summer months, retailers are contending with a customer base whose habits have shifted , in many cases permanently.

Shopping 314

Shopping Consumer Marketing Promotions 314

Inside Retail

NOVEMBER 6, 2022

When is it too early to advertise Christmas products in store? Even before thinking about the specifics, the timing of these sales appears challenging for both retailers and consumers, not to mention supply chains. while online spend during the month increased 22.8%. Depending on who you ask, you’ll get very different answers.

Consumer 246

Consumer Planning Advertising Shopping 246

Retail TouchPoints

AUGUST 2, 2021

Although shoppers are currently flocking back to brick-and-mortar stores, research shows that 43% of U.S. consumers plan to regularly shop online for products they used to buy in stores — something that’s likely to become the norm for many Americans. The Rise of Sizing Technology.

Checkout 317

Checkout Shopping Consumer Returns 317

Retail TouchPoints

MAY 21, 2021

consumer now pays for four different video streaming subscriptions. The average was three before COVID-19 hit, according to Deloitte ; Food and beverage subscription boxes have been in high demand , as much of the population is keeping grocery store trips to a minimum. There are subscription shopping services now available too.

Merchant Services 279

Merchant Services Drop-Shipping Shipping Consumer 279

Retail TouchPoints

JANUARY 27, 2021

The past six months have been tough, even punishing, for many retailers, but there was good news this past holiday season. According to Bazaarvoice, 81% of consumers planned to purchase holiday gifts this year, with 61% stating they would spend the same as last year. Challenge 2: Consumer Confidence — Slow to Recover.

Consumer 279

Consumer Customer Experience Shopping Marketing 279

Retail TouchPoints

OCTOBER 26, 2020

This year’s surge in ecommerce has put strains on both supply chains and websites, and retailers now are guessing what challenges they will face as fall and winter bring the threat of a COVID-19 resurgence as well as the usual holiday rush. What do you see as the biggest challenges retailers face at the moment?

Grocer 336

Grocer Consumer Promotions Fashion 336

Retail TouchPoints

NOVEMBER 10, 2020

Retailers have reason for cautious optimism this holiday season: shoppers are expected to spend an average of $997.79 on gifts, holiday items and additional “non-gift” purchases, according to data from the National Retail Federation and Prosper Insights & Analytics. increase for retail overall.

Shipping 246

Shipping Fulfillment Shopping Consumer 246

Mass Relators

NOVEMBER 6, 2023

CHICAGO – The number of consumers planning to do at least some of their holiday shopping online rose to 82% this year, according to a recent holiday purchase intentions consumer survey from Circana , formerly IRI and The NPD Group. consumers are shopping.

Planning 52

Planning Consumer Shopping Promotions 52

Retail TouchPoints

SEPTEMBER 22, 2021

The recently announced vaccine mandate , which will require all employers with 100 or more employees to make sure their workers receive the vaccine or take a COVID-19 test weekly, is positioned to have a major impact on retail operations. Of course, frontline retail employees are facing very different pressures than the typical office worker.

Planning 248

Planning Shopping Consumer Returns 248

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 218

Fulfillment Dead-Stock Customer Experience Inventory Management 218

Retail TouchPoints

DECEMBER 4, 2020

But even if consumers are doing a lot less shopping in stores, retailers with large footprints are finding that their physical locations still have important roles to play during this online-focused holiday season. It’s a different environment.”.

Shopping 175

Shopping Promotions Planning Consumer 175

Retail TouchPoints

DECEMBER 23, 2020

The joy of serendipitous discoveries that comes from shopping IRL has proven an elusive experience to replicate online — until now. The pandemic led to the launch of a gamut of virtual store offerings designed to give shoppers a bit of the treasure hunt delights of in-store shopping.

Shopping 218

Shopping Store Layout Marketing Shipping 218

Retail TouchPoints

FEBRUARY 13, 2023

During the heart of the holiday season, experiential toy retailer Camp launched Gift Finder , an interactive tool designed to help site visitors find the perfect gift for everyone — from infants to adults. As a team, we had a suspicion that people want little bit-sized pieces of context, curation and help.

ATS 255

ATS Shopping Advertising Planning 255

Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. holiday retail — are expected to decline 4.7% this holiday season, while ecommerce will jump 35.8%, according to eMarketer Retail. Regardless, these communications will be crucial to whether holiday customers return throughout 2021.

Drop-Shipping 172

Drop-Shipping Shipping Consumer Planning 172

Retail TouchPoints

SEPTEMBER 21, 2020

The challenges of COVID-19 have impacted everything, from the way we shop, eat, behave and live. According to the panelists, COVID-19 has had a positive impact for some businesses, accelerating expansions that were already planned or encouraging a diversified income stream. The Pandemic Has Accelerated Some Businesses’ Growth.

Accounting 267

Accounting Wholesale Fulfillment Planning 267

Retail TouchPoints

SEPTEMBER 23, 2021

As SEOs [search engine optimizers], any heavy lifting we can do to clear a path for our clients toward success in the holiday shopping season will be especially welcome in 2021. Economists are predicting another very strong, extended online shopping period in Q4 2021. over the previous year, according to the U.S.

Shopping 263

Shopping Shipping Beauty and Health Fast Fashion 263

Retail TouchPoints

JANUARY 25, 2023

Over the past three years, most of us have done a lot more shopping online, so it’s easy to forget that while ecommerce is still growing, most retail commerce still happens in stores. In Q3 2022, ecommerce accounted for less than 15% of all retail sales. Create a showroom experience with expertise.

Store Layout 226

Store Layout Sporting Goods Consumer Department Stores 226

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. In-Store Returns Trending Up, But Not Pouring In. Returns is just one example.” .

Returns 333

Returns Merchant Services Department Stores Shipping 333