Smaller Spaces, Bigger Tech and Optimized CX
Retail TouchPoints
JUNE 15, 2022
Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. To curb shrinkage, self-pay via an app is used to let shoppers and guests purchase items themselves. Meanwhile, 34% of millennial and Gen Z consumers are interested in livestream shopping.
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