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#TBT: Service Merchandise Was the OG Multi-Channel Shopping Experience

Retail TouchPoints

I have very vivid memories about Service Merchandise , a now-defunct business with a unique ordering process focused on catalog inventory. Service Merchandise was a bit more fun than today’s similar IKEA shopping experience because it carried more than mediocre DIY housewares and furniture. Don’t remember it?

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How Quick Service Restaurants Can Find Growth Opportunities

Wiser

Mobile payments and rewards, the drive to provide healthier options, and consumers’ demand for fast service without compromising on quality have affected every type of restaurant. Quick service restaurants in particular have had to respond to the rise of fast-casual dining. You don’t want to be invisible there.

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5G in Retail: Creating the WOW factor

Retail TouchPoints

Imagine you pick up all the things you need for your farm, and then they tell you that they currently cannot process credit cards. 5G can also connect mobile point-of-sale (POS) terminals , self-service kiosks, scan-and-go checkouts and other forms of frictionless shopping with ease. Tractor Supply Co. , You get the drift.

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How 5G Will Power a New Retail Experience

Retail TouchPoints

And the efficiency gains 5G supports will help improve operating margins. The supercharged network will support a range of use cases that improve the efficiency of operations and deliver seamless experiences for shoppers. No longer will consumers need to visit a home goods store when they are revamping their living room.

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Smaller Spaces, Bigger Tech and Optimized CX

Retail TouchPoints

Controlling traffic volume and giving the perception of control and exclusivity to the consumer is one way to make the most out of each square inch. Roaming checkout enables employees to take payments from shoppers from anywhere inside the store. Meanwhile, 34% of millennial and Gen Z consumers are interested in livestream shopping.

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Zebra Technologies releases 16th Annual Global Shopper Study

Mass Relators

Seven in 10 retailers say the pressure is mounting to improve the efficiency and expense of managing online orders, returns, and the fulfillment process. Meanwhile, 48% of consumers opt for self-checkouts with 75% saying it helps improve their experience. Most retailers agree self-checkouts deliver value.

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The INFORM Act Curbs Online Fraud, Poses Business and Tech Challenges

Retail TouchPoints

The INFORM (Integrity, Notification, and Fairness in Online Retail Marketplaces) Consumers Act, which went into effect in late June 2023, marks a significant step forward in curbing online fraud by third-party sellers and organized theft from retail stores. But compliance can be complicated. And the INFORM Act is no exception.