Inside Retail

APRIL 25, 2024

Clothing and homewares retailer Urban Rampage has been ordered by the Australian Securities & Investments Commission (Asic) to stop offering Centrepay credit arrangements at its stores. Coral Coast targeted First Nations consumers who received Centrelink payments.

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Payment Services Target Market Store Operations Location 297

Retail TouchPoints

NOVEMBER 17, 2021

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behavior is still changing.

Consumer 285

Consumer Shopping Shipping Planning 285

Retail TouchPoints

JUNE 28, 2022

Brad Lande-Shannon has joined the company as Chief Marketing Officer (CMO) and Tyler Wozny has been promoted to the post of Chief Digital Officer. The retailer’s products are available on Amazon and at Ulta and Ulta Beauty at Target stores, as well as its own Hair Color Bars.

Marketing 190

Marketing Promotions Location ATS 190

Retail TouchPoints

MAY 25, 2021

Both consumer confidence and spending are on the rise as the economy shows signs of stabilizing. Consumer spending will continue to spike, likely reaching record levels in the second half of this year as life resumes normalcy. Previously, Cooley served as the COO of Signal360, a New York-based proximity marketing platform.

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Consumer Advertising Shopping Promotions 297

Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce.

Consumer 255

Consumer Merchant Services Payment Services Drop-Shipping 255

Retail TouchPoints

MARCH 18, 2024

“Generative AI has only been publicly available as a friendly user interface since November 2022, and it’s already being embedded in retail operations such as customer service, marketing and even new shopping experiences,” said Michelle Grant, Director, Strategy and Insights for Retail at Salesforce in an interview with Retail TouchPoints.

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Store Operations Shopping Marketing Management 275

Retail TouchPoints

DECEMBER 20, 2023

Over three -plus years, I have had the honor of speaking with industry pros who have rich backgrounds in tech, marketing and advertising, operations, finance and so much more. The Retail Remix podcast was developed to feature the founders, executives and practitioners shaping retail’s future.

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Advertising Store Operations Merchant Services Wholesale 219

Retail TouchPoints

MARCH 13, 2024

Despite Tightening Wallets, Select Brands Flourish As spend growth softened in the second half of 2023 across discretionary categories and companies geared toward more price-conscious consumers flourished, opportunities presented themselves for brands that kept an open mind. However, not all customers behave the same.

Payment Services 225

Payment Services Consumer Customer Retention Marketing 225

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. That’s only going to further accelerate the expectations of consumers and technology adoption within retail environments.

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Loss Prevention Visual Merchandising Sporting Goods Store Operations 260

Inside Retail

JULY 13, 2023

Consumers believe that sellers, distributors, and e-commerce stores share responsibility for ensuring product authenticity, with a desire for more ways to verify authenticity and reliable customer service. “Our He said that the pandemic and related lockdowns and movement restrictions were a further blow to physical store operations.

Consumer 130

Consumer Payment Services Fulfillment Department Stores 130

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. for trusted brands and 23% for ethical products.

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Consumer Fulfillment Retail Trends Shopping 277

Retail TouchPoints

DECEMBER 28, 2023

The Container Store has promoted two executives as it continues to focus on strengthening its “Custom Spaces” business. Lindy Rawlinson, formerly EVP of Ecommerce and Digital Marketing has been promoted to Chief Digital Officer; and Jennifer Pape formerly of VP of Stores has been elevated to SVP of Stores.

Customer Experience 239

Customer Experience Promotions Store Operations Marketing 239

Retail TouchPoints

MARCH 25, 2024

Beginning in April, the retailer will offer a free battery recycling box (while supplies last), in which consumers can collect batteries at home and return them to Staples for free recycling. Staples has leveraged consumer recycling behavior research from MIT and partnered with Call2Recycle and ERI to design the program.

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ATS Returns Consumer Location 255

Retail TouchPoints

JULY 29, 2021

Dollar General is expanding its pOpshelf offering into a store-in-a-store format at two DG Markets in the Nashville, Tenn. The concept, which launched in October 2020 and has since expanded to 16 stores, offers a rotating selection of items at price points of $5 or less.

Consumer 302

Consumer Apparel Location Planning 302

Inside Retail

SEPTEMBER 13, 2023

Department store chain Myer delivered its highest full-year sales since 2005 this year but remains cautious as consumer spending declines due to unfavourable economic conditions. per cent of total sales – and a 10 per cent increase in productivity gains at physical stores. Operating gross profit margin declined to 36.4

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Net Profit Department Stores Returns Store Operations 278

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 178

Consumer Telecommunications Fulfillment Customer Experience 178

Retail TouchPoints

APRIL 11, 2024

But while AI is already delivering big changes to retailers’ bottom lines, it hasn’t yet truly transformed the way consumers shop. Retailers are readying auto-shopping bots that allow consumers to enter very detailed preferences (styles, brands, materials, sizes, prices, etc.) That will happen this year.

Consumer 256

Consumer Customer Experience Checkout Shopping 256

Retail TouchPoints

APRIL 22, 2022

The event, which combines three previously separate shows, has been designed to provide a broad view of industry and consumer trends, as well as deep dives into role-specific topics and technologies. Ecommerce executives need to be concerned with what happens when shoppers visit a brick-and-mortar store to check out an item in person.

Visual Merchandising 281

Visual Merchandising Fulfillment Store Operations Consumer 281

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability.

Marketing 224

Marketing Consumer Fulfillment Accounting 224

Retail TouchPoints

APRIL 18, 2024

Gopuff has partnered with Misfits Market , an online grocer dedicated to reducing food waste that delivers to Gopuff’s microfulfillment centers nearly every day, while Grubhub will work with Mercato , an online marketplace for independent grocery stores with more than 950 retailers across the country.

Grocer 225

Grocer Fulfillment Marketing Consumer 225

Retail TouchPoints

SEPTEMBER 1, 2023

This accessibility has historically allowed emerging brands to scale their businesses, gain widespread distribution and seamlessly find their way into consumers’ hands. As a result, many have had to slow down their production, marketing and distribution efforts and focus instead on safeguarding their financial stability.

Marketing 218

Marketing Consumer Fulfillment Accounting 218

Retail TouchPoints

OCTOBER 31, 2023

While the NRF has yet to release its total sales projections for the season, its early consumer research reveals that consumers plan to spend an average of $875 this holiday season, in line with the five-year average — and most of that money will be spent online. Provide flexible scheduling.

Employee Engagement 254

Employee Engagement Store Operations Consumer Management 254

Retail TouchPoints

MAY 3, 2024

Now the retailer is focused on enriching its omnichannel strategy and experience by implementing the following solutions: Caper Carts will roll out at select Save Mart and Lucky stores in the coming months, followed by a broader rollout later in 2024.

Grocer 220

Grocer Advertising Management Consumer 220

Retail TouchPoints

DECEMBER 13, 2023

A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyalty overall.

Shopping 312

Shopping Checkout Kiosk Consumer 312

Retail TouchPoints

MAY 6, 2021

Maximizing the strategic focus and financial flexibility of each entity and aligning their go-to-market strategies and capital investments will enable us to meet customer demand. In addition, positioning their respective growth trajectories and shareholder-specific return profiles will achieve appropriate market valuations.

Consumer 163

Consumer Returns Marketing Location 163

Inside Retail

SEPTEMBER 24, 2023

According to Jonathan Clark, New Balance’s Asia-Pacific direct to consumer director, the company has achieved annual growth of about 20 to 30 percent, and has crafted a brand message that resonates with its audience – which is predominately 16-34 years old, and that emphasises style, activity, and social equality.

Apparel 264

Apparel Consumer Location Store Operations 264

Inside Retail

DECEMBER 5, 2023

Retailers are increasingly taking a community-first approach to marketing, leveraging their understanding of local industries embedded in local culture to build brand awareness and relationships with consumers. Who doesn’t love a store that is there for your needs any hour of the day or night!”

Marketing 263

Marketing Apparel Store Operations Fashion 263

Retail TouchPoints

JULY 1, 2022

The idea was to bring the store experience to consumers’ homes via a technology-powered “mobile store” operation, with an initial focus on telecommunications and consumer electronics ( AT&T and Apple are partners in the U.S.).

Telecommunications 289

Telecommunications Finance Store Operations Consumer 289

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. Adoption of the omnichannel distribution system and cross-channel marketing. New Look Stores.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JANUARY 18, 2024

We’re experimenting with a virtual consumer engagement tool where you can ask questions in a really human way to discover [products]. AI can speed up marketing, merchandising and product development. That led to what] we call the Marketing Studio. For us, it’s really about accelerating agility and the time to market.

Merchant Services 264

Merchant Services ATS Customer Experience Marketing 264

Retail TouchPoints

JANUARY 4, 2023

Ecommerce can sometimes lose the experience of in-person shopping and, with it a retailer’s ability to show off its products in ways that can set a store apart from its competition. Ecommerce sites can now highlight products in new and interactive ways that make the discovery process more fun for consumers. Bringing Luxury Online.

Comparison Shopping 241

Comparison Shopping Consumer Shopping Customer Experience 241

Retail TouchPoints

OCTOBER 4, 2023

Whether it was inspiration from this “summer of sport” or keeping up with the ever-changing weather, the increasing unpredictability of consumers’ shopping habits was on display this summer. The cost-of-living crisis is undoubtedly driving buying decisions, so simplifying the consumer journey is essential for closing the sale.

Merchant Services 248

Merchant Services Social Commerce Checkout Payment Services 248

Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. A bar of chocolate might cost consumers more, but we can sell fresh produce cheaper.

Kiosk 277

Kiosk ATS Supermarket Location 277

Retail TouchPoints

OCTOBER 18, 2023

But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. The 1,600-square-foot store is located in The Westchester shopping mall in White Plains, N.Y.

Wholesale 205

Wholesale Consumer Shopping Location 205

Retail TouchPoints

FEBRUARY 8, 2024

“In an effort to turn the brand over to [Gen Zalphas] and let their many talents shine, we created The Collab to serve as a platform for them to share their hopes, dreams, passions and accomplishments with our global audience,” said Kristin Patrick, EVP and Chief Marketing Officer at Claire’s in a statement.

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Accessories Fashion Consumer Marketing 242

Retail TouchPoints

APRIL 12, 2023

As a result of changing consumer behaviors and spending patterns, many retailers are focused on right-sizing their store footprints, especially in shopping malls. The company provides end-to-end support, from store design and development to store operations, technology and performance data and insights.

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Customer Experience Shopping Consumer Fulfillment 300

Retail TouchPoints

JANUARY 13, 2022

is still a developing market. Following a sharp contraction in 2020, the global luxury market surpassed pre-pandemic sales levels in 2021 — a resurgence powered by the U.S. billion ( 31% ) of the total global market. is a value market ,” explained Melwani at the FIAF event. Anish Melwani, Chairman & CEO of LVMH Inc.,

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Consumer Marketing Jewelry Fashion 283