Retail TouchPoints

JUNE 12, 2025

Digital shopping and payments app Klarna has partnered with the Nift gifting platform, offering Klarna users a choice of gifts at key points in the purchase cycle in categories including fashion, jewelry, restaurants, music and home goods. Our thought was, why choose between creating a positive customer experience and generating revenue?,”

Merchant Services

Retail TouchPoints

JANUARY 7, 2025

If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Holiday sales data from Mastercard, Visa and Salesforce pointed to improving consumer confidence. Question 1: What does my target consumer value?

Advertising

Retail Focus

DECEMBER 9, 2024

As a hallmark of innovation and proven performance, True Fit is the first – and only – size and fit app to be certified on the Shopify Plus Certified App Program , which helps Shopifys largest merchants find the solutions they need to build and scale their businesses. We wish all tech partners made it this easy.”

Merchant Services

Retail TouchPoints

FEBRUARY 5, 2025

One of Sephoras most notable findings from the data-gathering process was that most consumers didnt like having their makeup done in most Beauty Studios, largely because they were stationed in the front window of stores. The merchant has to think about whats going to be trending and hot in the next two, three years.

Merchant Services

Retail TouchPoints

OCTOBER 24, 2024

Where customers used to move through an orderly progression of steps before making a purchase in stores, they now jump in and out of various stages of “awareness” and “consideration,” seemingly at random, throughout their digital day. “The Instead, many brands are getting lost in a sea of sameness.

Merchant Services

Retail TouchPoints

JULY 11, 2025

In today’s competitive retail ecommerce landscape, where consumer expectations are shaped by experiences from major retailers and marketplaces, brands must go beyond attractive design to deliver experiences that truly convert and retain customers. Success lies in designing digital journeys that do more than look good.

Merchant Services

Small Biz Trends

JUNE 19, 2025

With over 30 years of experience in the tech and telecom sectors, Natale is expected to bring invaluable insights that could shape the future of Shopify’s offerings for merchants. One primary benefit of Natale’s appointment lies in his deep understanding of customer needs.

Customer Experience

365 Retail

APRIL 1, 2025

Ahead of showcasing the company’s allin-one payment solution at this year’s Retail Technology Show, Payment Expert Madara Antanavia from Exactly.com explains how e-commerce businesses can improve conversions and reduce acquisition costs while scaling in the UK and beyond.

Merchant Services

Retail TouchPoints

MAY 27, 2025

And while Walmart still holds the crown as the worlds largest retailer in terms of revenue, over the last three decades Amazon has given Walmart a real run for its money, and as a result, prompted a notable series of innovations at the older company ( Walmart Marketplace , Walmart Connect , Walmart Fulfillment Services , to name just a few).

Fulfillment

Retail TouchPoints

APRIL 24, 2025

Grubhub was inspired by the meteoric rise of retail media , which also has propelled the debut of media networks from other delivery and transportation services such as Uber and Lyft as well as companies more ancillary to the retail landscape, such as BNPL solution Klarna , payments provider PayPal and United Airlines.

Merchant Services

Retail TouchPoints

APRIL 15, 2025

Consumers have held off on buying big ticket items and embraced deal-hunting behaviors, from using retailer promo codes to joining cashback programs and coupon apps to waiting for big sales events. By leveraging their massive scale, these retailers aim to keep consumer prices stable.

Merchant Services

Small Biz Trends

JULY 28, 2025

For instance, Square offers a cost-effective solution with quick setup, whereas PayPal eliminates monthly fees and supports various payment methods. Korona targets high-risk merchants with fixed pricing, and Revel Systems specializes in hospitality management. Its strong consumer sentiment index of 4.6

Merchant Services

Retail TouchPoints

MAY 21, 2025

Ads are not part of the AI Mode search experience yet, but Rincon said that Google fully intends to experiment with sponsored listings in AI Mode, just as it has with its AI Overviews search results. This agentic checkout feature will be rolling out to U.S. users in the coming months, and at the moment is only available with G Pay.

Checkout

Retail TouchPoints

JULY 16, 2025

Bringing the roster of partner retailers that accept SNAP (Supplemental Nutrition Assistance Program) EBT payments to more than 50 , Uber Eats has added Wegmans , Gopuff and Family Dollar. Payments to Uber Eats’ SNAP-eligible U.S. retailers are managed by Forage.

Merchant Services

365 Retail

DECEMBER 6, 2024

As a hallmark of innovation and proven performance, True Fit is the first – and only – size and fit app to be certified on the Shopify Plus Certified App Program , which helps Shopifys largest merchants find the solutions they need to build and scale their businesses. We wish all tech partners made it this easy.”

Merchant Services

Retail TouchPoints

MARCH 25, 2025

The basic service that a point-of-sale (POS) device provides checking out customers is essential to any retailers functioning. However, the POS itself the software, connections to other retail systems and the increasingly varied hardware has become a less prominent part of the merchants tech stack.

Merchant Services

Retail TouchPoints

JULY 30, 2025

For most merchants the savings average around $175 per month ( $2,100 annually), for a membership that costs $19.99 We’re a curated bodega, and our customers expect to discover fresh, unique products they won’t find at a typical market.” Over the course of the program, members have saved more than $200 million.

Shipping

Retail TouchPoints

MARCH 17, 2025

since 2015 , handled $105 billion in gross merchandise value (GMV) and has 93 million active customers and 675,000 merchants using its services. OnePay is backed by Walmart and Ribbit Capital and already is integrated with Walmarts physical and digital channels, offering financial services to its millions of customers and 1.6

Merchant Services

Retail TouchPoints

JUNE 17, 2025

Bild Expo is put on by iconic Manhattan-based electronics retailer B&H , but despite the fact that the show is being run by a merchant, the goal of the event is not to sell products — or in fact to make money at all. Not an unusual occurrence at Javits, but the expo taking place today and tomorrow is unusual in a number of ways.

Clienteling

Retail TouchPoints

APRIL 17, 2025

Never Fully Dressed generates 32% of its total revenue from its loyal customers today, who are segmented into three tiers. Jewelry, in particular, sees a surge, but consumers have options. Customers get more value, and you reinforce the habit of shopping with you. Thats quite the win. Its all about creating a buzz.

Drop-Shipping

Retail TouchPoints

NOVEMBER 5, 2024

Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket

Retail TouchPoints

APRIL 22, 2025

Image: Retail TouchPoints The stores modesty also belies a larger ecosystem of community-based environmental initiatives dedicated to reusing all kinds of waste , from consumer goods to food scraps. One of the results has been the rise of a new class of online merchants resellers.

Thrift Store

Retail Dive

JUNE 27, 2025

Earlier this year, the company launched an exclusive Target collection with over 200 bedding and bath linens at lower price points compared to its direct-to-consumer website. The new collaboration is part of Target’s larger merchandise revamp efforts and helps Parachute reach more customers online and in stores.

Payment Services

Retail TouchPoints

JANUARY 23, 2025

that, together, process millions of returns every month. Yes, ecommerces share of total retail sales continues to steadily expand every year, but changing consumer behaviors are also behind the increase in returns , in particular among those digital-native Gen Zers for whom ecommerce is considered not an innovation but a fundamental right.

Returns

Retail TouchPoints

MAY 2, 2025

As todays shoppers celebrate the in-person experience post-COVID, its become clear to me that merchants accepting crypto can differentiate themselves from the pack and attract new and eager customers. These crypto holders are mostly found in the consumer sweet spot ranging from younger Gen Xers to older Millennials.

Merchant Services

Inside Retail

JUNE 4, 2025

Australian small and medium businesses (SMBs) using Buy Now Pay Later (BNPL) services are seeing tangible benefits. By providing customers with greater flexibility in payment options, BNPL provides a better customer experience, driving higher conversion rates and increased average order values (AOV).

Merchant Services

Retail TouchPoints

JULY 3, 2025

The root of the issue stems from the significant disconnect between how consumers search for products online and how retailers label, describe and present them on their sites and in their ads. Many consumers also are taking to AI-powered search engines like Google Gemini, ChatGPT and Perplexity for their searches.

Merchant Services

Retail TouchPoints

MARCH 18, 2025

Yet it still paints a dire picture of the situation in America today, one that is of utmost concern to consumers and the merchants who serve them. No one was injured by the gunshot but it caused mass panic, with customers across the mall fleeing to exits during a busy back-to-school shopping weekend.

Location

Retail TouchPoints

JULY 13, 2023

The challenging economic environment, intense regulatory pressure and ever-present threat of fraud are creating a perfect storm that’s sweeping across the global payments landscape. Instead of seeing compliance as a painful obligation, it’s time to see it as a springboard for innovation, expansion and collaboration.

Merchant Services

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.”

Merchant Services

Retail TouchPoints

APRIL 5, 2022

Since spinning off from eBay and going public for a second time in 2015, PayPal has expanded its reach well beyond that one digital marketplace to more than 30 million merchants worldwide. When we have partnerships with these merchants they’re trusted brands, so consumers can feel good about shopping with those brands.”.

Merchant Services

Retail TouchPoints

JULY 24, 2024

Today, nearly two-thirds of adult consumers globally use digital payments, and by 2027, digital revenue is predicted to exceed $14.9 But this growth also has made retailers’ digital payment processes a target for credit card fraud, online payment fraud, identity theft and account takeovers.

Customer Experience

Retail TouchPoints

OCTOBER 21, 2022

That inherent distaste for the transaction phase is one reason payment companies are so eager to expand into other parts of the shopper journey. taking place online, digital payment solutions like Venmo and PayPal (which has owned Venmo since 2013) are well positioned to capitalize on the opportunity.

Merchant Services

Retail TouchPoints

AUGUST 22, 2023

retailer to offer Tap to Pay on iPhone, which allows associates to accept contactless payments using their iPhones without requiring a dedicated payments card reader or additional hardware. Morgan Payments powers the Tap to Pay on iPhone service, which can accept credit and debit cards, Apple Pay and NFC-enabled digital wallets.

Merchant Services

Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. in March 2020 and by 11.2%

Merchant Services

Retail TouchPoints

JUNE 8, 2022

With traditional trading methods restricted by pandemic restrictions, an inability to sell through physical locations and a sharp downturn in demand, we saw merchants around the world taking an unprecedented leap and embracing innovation and digitalization in a bid to maintain their retailer-shopper relationships. in March 2020 and by 11.2%

Merchant Services

Retail TouchPoints

OCTOBER 30, 2023

One such payment option that has demonstrated its effectiveness in streamlining these transactions is Dynamic Currency Conversion (DCC). DCC is an optional service offered at the point of sale, allowing customers to view the cost of their purchases in their home currency.

Merchant Services