Inside Retail

MAY 28, 2024

Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. Inside Retail : Customer experience is crucial in the retail industry. How does Kate Spade New York prioritise customer satisfaction, both online and in-store?

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

NOVEMBER 15, 2023

The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. store was only the second REI location to be organized. Labor efforts started slowly at REI: the August 2022 unionization of a Berkeley, Calif.

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Planning Department Stores Wholesale Location 290

Inside Retail

MARCH 7, 2024

Birthday suit vice Against this backdrop, Australian fashion brand Nakedvice is on a mission to redefine accessible luxury with timeless designs that draw inspiration from vintage pieces and ‘90s nostalgia, aligning with emerging trends and consumer sentiments. The company services labels including Sportsgirl, Sussan and Seed Heritage.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

DECEMBER 7, 2021

Direct-to-consumer (DTC) brands have a unique advantage in that they own the entire customer experience — and perhaps most important, all the data that is generated along with it. You can consume a video on social media, or ask your favorite influencer a question live, and be able to press a button to buy it instantly.”

Social Commerce 248

Social Commerce Consumer Marketing Advertising 248

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ The stores give them the chance to try and see and experience our brand in real life.”

Wholesale 246

Wholesale Drop-Shipping Marketing Accounting 246

Retail TouchPoints

NOVEMBER 9, 2022

Customers can use either the DoorDash app or website, and members of the Sephora Beauty Insider loyalty program can earn points for these purchases by linking their account on the DoorDash app’s Sephora store page. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022. Items from U.S.

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Fulfillment Wholesale Accounting Consumer 287

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

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Department Stores Boutique Fashion Accessories 262

Retail TouchPoints

APRIL 24, 2024

A full run of sizes is sprinkled throughout the store, so consumers can grab and step into their sizes without having to wait for an associate. Customers also can easily order shoes in-store and have them delivered to their homes so they don’t have to lug their purchases around the city.

Wholesale 152

Wholesale Location Fashion Planning 152

Retail TouchPoints

JUNE 13, 2024

In Deckers’ financial results, President and CEO Dave Powers reaffirmed that HOKA was one of its “most admired and well-positioned brands in the marketplace,” with a “robust innovation product pipeline designed to win with global consumers.” locations and recently opened its first store in Paris.

Sporting Goods 113

Sporting Goods Outdoor Consumer Wholesale 113

Retail TouchPoints

JANUARY 22, 2024

Despite having been around for more than 150 years, Kimberly-Clark doesn’t have a whole lot of name recognition among consumers. But now, consumers expect to be able to connect directly with the brands they see on their supermarket’s shelves.

Consumer 263

Consumer Marketing Spend Marketing Customer Experience 263

Retail TouchPoints

APRIL 13, 2021

The 2021 Connected Consumer Series reflected the challenges retail (and society as a whole) have faced during the past year, but also the growing sense of optimism that is taking hold this year. The pandemic is finally ending, but the new/remade world will require a refined approach to the customer experience.

Consumer 152

Consumer Payment Services Fulfillment Advertising 152

Retail TouchPoints

AUGUST 25, 2023

Every few decades, retail brands discover a new way to connect with consumers. The early 2000s saw the beginning of an online media push that brought standardized content from one brand to many consumers. Having a direct line with consumers via D2R provides brands with first-party retail data in a whole new way.

Consumer 246

Consumer Wholesale Marketing Returns 246

Retail TouchPoints

JANUARY 19, 2022

The consumer is looking for aspirational product stories and we have a unique opportunity to serve them in this space.”. But given how consumers have become more digitally engaged and environmentally focused, how is Louvet reimagining the brand and the way it shows up in the world? Heritage sometimes isn’t enough ,” Louvet admitted.

Department Stores 264

Department Stores Wholesale Consumer Fashion 264

Retail TouchPoints

JUNE 7, 2021

GNC stores were located primarily in strip centers and malls, two shopping venues that were hard-hit by COVID-19. In 2021, GNC has focused on making its product offerings more available to consumers: in February, the retailer partnered with Shipt to offer same-day delivery of its vitamins, skincare products and fitness equipment nationwide.

Wholesale 267

Wholesale Consumer Location Planning 267

Retail TouchPoints

JANUARY 25, 2021

The Vitamin Shoppe has opened its first location in Asia under a license agreement with Kim Lien Group for the Vietnam market. The first store opened earlier this month in Hanoi, with a second Hanoi location set to debut later in January. Additional stores will be announced soon.

Wholesale 187

Wholesale Location Customer Experience Marketing 187

Retail TouchPoints

APRIL 12, 2021

most of them outlet locations, and the company said it plans to continue scaling the program throughout the year. The timing is ripe as consumers increasingly seek out sustainable products and brands. All Nike Refurbished shoes also will be eligible for the 60-day wear test offering.

Wholesale 262

Wholesale Returns Consumer Location 262

Retail TouchPoints

MAY 18, 2023

Consumers can now browse and buy Touchland sanitizer across multiple channels, including the brand’s DTC ecommerce site, marketplaces like Faire and even on the shelves of big-name retailers like Ulta , Target and Sephora. and ultimately scale our marketing efforts for specific channels and locations.”

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Planning Accounting Wholesale Consumer 276

Retail TouchPoints

JULY 29, 2020

While the name Burton is almost synonymous with the snowboards the company began making in 1977, Burton has diversified over the years into new categories — including surfboards, apparel, goggles/optics and other sports gear — as well as expanding beyond manufacturing into direct-to-consumer (DTC) retail, both physical and digital.

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Planning Wholesale Customer Experience Store Operations 302

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Retail TouchPoints

AUGUST 17, 2021

Customers who are determined to have low intent, for example, may receive an offer that they can’t refuse, while customers who are clearly going to make a purchase may be incentivized to buy more than they intended. In physical stores, we’re seeing AI used to improve the customer experience.

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Checkout Payment Services Customer Experience Inventory Management 306

Inside Retail

AUGUST 15, 2021

For retailers already navigating wholesale shifts in consumer behaviour, this can seem an expensive and unnecessary headache, and the kneejerk reaction is to disincentivise returns to preserve profitability and reduce churn. Your returns process is part of your customer experience. Convert returns into loyalty.

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Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

FEBRUARY 8, 2023

Following a pandemic-induced pause in its brick-and-mortar retailing, women’s workwear retailer Argent has opened a store in NYC’s SoHo neighborhood that brings community and commerce together with a combination of appointments, networking events and free-flow spaces for consumers to work and gather. We’ve never seen demand like this.

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Wholesale Fashion Consumer Returns 237

Inside Retail

AUGUST 21, 2023

The marketplace is also designed to create a more purposeful shopping experience for consumers, who are seeking to support ethical and sustainable businesses founded by female migrants. We’re mostly located across Victoria, New South Wales and Queensland, and I’d love to see it become bigger,” Kemp said.

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Wholesale Customer Experience Location Consumer 244

Inside Retail

MARCH 26, 2024

The retailer also expects to benefit from the trend of electric bikes, and it has two national expos this year to showcase the company’s fleet to consumers. Tailored customer-centric omnichannel approach With a paid membership program, Club 99, that boasts over 1.6 The company expects to post a profit in the 2024 financial year.

Returns 130

Returns Planning Specialty Retailers Customer Experience 130

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

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Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

AUGUST 14, 2020

While SPARC committed to keeping a minimum of 125 Brooks Brothers stores open as part of its purchase, the company did not disclose how many of the approximately 175 Lucky Brand locations it will continue to operate. Lucky Brand is a wholesaler of dungarees and related lifestyle apparel as well as a retailer.

Payment Services 264

Payment Services Wholesale Apparel Returns 264

Inside Retail

MARCH 6, 2023

Nadine Heubel, senior managing director of travel retail North America and global wholesale at Newmark, recently shared her insights regarding the latest in US brands, technology and trends that will shape the global retail landscape in 2023 and beyond. You can watch the Masterclass sponsored by Adobe here.

Shopping 243

Shopping Wholesale Management Planning 243

Wiser

FEBRUARY 23, 2024

In a recent panel discussion hosted by Wiser Solutions, senior leaders at brand manufacturers and retailers shed light on the delicate interplay between direct-to-consumer (D2C) channels and traditional retail partnerships.

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Marketing Promotions Advertising Wholesale 78

Inside Retail

MARCH 6, 2023

We’ve always had our sights set on South Australia, but we had to find the right location in a luxury retail destination, and we found a home in Adelaide Central Plaza. Image supplied IR: What does Tag Heuer’s presence in Australia look like in terms of stand-alone stores, online and wholesale? It’s been a long time coming.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

DECEMBER 15, 2021

Wilson Heritage Store in Chicago – the brand’s first brick-and-mortar location. Wilson pop-up storefront in NYC’s SoHo neighborhood acts as equal parts museum and retail location. The pop-up location was initially focused solely on tennis and intended only to stay open during the U.S. During the U.S.

Sporting Goods 162

Sporting Goods Wholesale Location Planning 162

Inside Retail

APRIL 11, 2021

An insights tool from CommBank is helping businesses learn more about their customers to improve overall customer experiences. For more than 30 years, Greenhalgh has worked in customer-facing businesses, one of which ranked among Australia’s biggest wholesale exporters of meat. We don’t have money to throw away.

Advertising 130

Advertising Customer Retention Accounting Wholesale 130

Retail TouchPoints

SEPTEMBER 9, 2020

Consumers stuck at home have had the time to thin out their wardrobes and make room in the garage — along with strong financial incentives to turn their possessions into cash. With consumers seeking bargains from home, online secondhand is set to grow 69% between 2019 and 2021, while the broader retail sector is projected to shrink 15%.”.

Jewelry 235

Jewelry Drop-Shipping Consumer Accounting 235

Inside Retail

AUGUST 8, 2021

As a vertically integrated platform, Send owns every level of the customer experience from the warehouses, or Send Shops as they are known, to the inventory and delivery. This allows us to provide an experience that can’t be compared with third-party delivery service,” Adams said.

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Supermarket Fulfillment Wholesale Shopping 130

Inside Retail

DECEMBER 21, 2021

After 10 years operating as an e-commerce fashion brand, Melbourne womenswear brand Steele has just revealed its flagship store, located within a 1900s heritage-listed home in the suburb of Hawthorn. I found myself wanting to encapsulate the relaxed, resort feel and aesthetic, no matter my location. It was meant to be.

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Fashion Boutique Wholesale Location 130

Rangeme

AUGUST 1, 2022

Perhaps you run out of storage space, or will run out of space if you take that large order from a retailer or wholesale partner. When looking for a 3PL, you can choose one that caters to the needs of your business and brand, ensuring a seamless customer experience and ability to focus on growing your business.

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Fulfillment Shipping Wholesale Planning 52

Indigo 9 Digital

SEPTEMBER 7, 2022

Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before. While stores will always have value all brands are rethinking how best to serve their consumers digitally. It’s a strategy that is familiar one in the retail industry.

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Boutique Fashion Customer Experience Markdowns 98

Indigo 9 Digital

MARCH 31, 2023

When Nordstrom was planning its entry into Canada right round the time these luxury online retailers were getting started Nordstrom may have been unaware of these competitors or it may have underestimated how many consumers would flock to these sites. More brands are selling direct to consumer. But they do now. Brand awareness. "The

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Apparel Department Stores Wholesale Beauty and Health 97