Retail TouchPoints

MARCH 17, 2023

In her new role she will be responsible for strategically driving Glossier’s global business across all channels of distribution, including ecommerce, retail and wholesale. She will also lead omnichannel integration, customer experience and strategy and overall business execution.

Marketing 254

Marketing Wholesale Promotions Customer Experience 254

Retail TouchPoints

NOVEMBER 15, 2023

The site’s home page boasts of having unionized more than 360 Starbucks locations and having over 9,000 union partners. store was only the second REI location to be organized. Labor efforts started slowly at REI: the August 2022 unionization of a Berkeley, Calif.

Planning 287

Planning Department Stores Wholesale Location 287

Retail TouchPoints

AUGUST 2, 2023

Focusing on the Fundamentals With the splashy, often short-sighted, tactics that used to work no longer bringing in results, DTC brands are being forced to go back to retail fundamentals — good products and a good customer experience. “ The stores give them the chance to try and see and experience our brand in real life.”

Wholesale 243

Wholesale Drop-Shipping Marketing Accounting 243

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash.

Planning 259

Planning Grocer Wholesale Payment Services 259

Inside Retail

SEPTEMBER 19, 2022

According to Aje’s co-founder and chief executive Adrian Norris, the business has been focusing on its wholesale and online business in parts of the US, UK, Europe and the United Arab Emirates, but has found that shoppers are increasingly wanting to touch and feel garments before purchasing.

Wholesale 246

Wholesale Boutique Fashion Department Stores 246

Retail TouchPoints

APRIL 24, 2024

The companies also are working together on Kizik’s second permanent store (the first to incorporate the new brand identity) at the Mall of America in Minnesota, as well as a new location in Pennsylvania’s King of Prussia Mall, according to CEO Monte Deere. Kizik also plans to expand its wholesale footprint.

Wholesale 150

Wholesale Location Fashion Planning 150

Inside Retail

MARCH 7, 2024

Both Miller and Gargan worked at Tiger Mist, another Australian fashion brand, before Miller moved on to work at Sass & Bide and Gargan went into product development at S&R Fashions, a design, development and supplier of women’s fashion garments to retailers and branded wholesalers.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

OCTOBER 18, 2023

It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play. And it is likely the first of many big moves following its acquisition by Spin Master.

Wholesale 241

Wholesale Consumer Shopping Location 241

Inside Retail

NOVEMBER 8, 2023

Since launching in Melbourne in 2014, Belles Hot Chicken (Belles) has grown to six existing locations, including a new opening in Bondi, Sydney, a few weeks ago, and is now looking to raise between $1 million and $2 million to fund further expansion. In the campaign’s first week, it received over 1,000 expressions of interest (EOIs).

Planning 244

Planning Location Wholesale Customer Experience 244

Retail TouchPoints

JANUARY 10, 2023

In December 2022, Staples joined a growing list of brick-and-mortar retailers accepting Amazon returns in their stores, including Kohl’s, Rite Aid, UPS Stores and more than 500 Whole Foods locations.

Returns 265

Returns Drop-Shipping Wholesale Shipping 265

Retail TouchPoints

MARCH 1, 2023

Nordstrom will work with The Folklore Group to better identify and engage with fashion and lifestyle brands founded by Black, Latinx, Asian and other people of color as well as those located in emerging markets.

Wholesale 276

Wholesale Fashion Location Management 276

Retail TouchPoints

JANUARY 25, 2021

The Vitamin Shoppe has opened its first location in Asia under a license agreement with Kim Lien Group for the Vietnam market. The first store opened earlier this month in Hanoi, with a second Hanoi location set to debut later in January. Additional stores will be announced soon.

Wholesale 174

Wholesale Location Customer Experience Marketing 174

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Inside Retail

OCTOBER 24, 2023

Can you tell me how you’ve approached the customer experience in stores? SF: That’s right – all of our chefs work in one location and hand-make everything, and then we deliver it to our stores. Funnily enough, an opportunity came up where we are now located, on the corner of Hardware Lane and Little Bourke Street.

Wholesale 246

Wholesale Supermarket Location Shipping 246

Retail TouchPoints

NOVEMBER 4, 2022

DoorDash has been expanding its reach in the delivery space over the past two years, striking deals with some of the country’s largest retailers: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and (..)

Wholesale 192

Wholesale Location Store Operations Customer Experience 192

Retail TouchPoints

NOVEMBER 9, 2022

Other notable retail partnerships include: In March 2021, Rite Aid partnered with DoorDash for same-day delivery across 2,100 stores; Dollar General began using DoorDash for same-day deliveries across more than 9,000 locations in November 2021; and. per order or an annual fee of $49.

Fulfillment 278

Fulfillment Wholesale Accounting Consumer 278

Inside Retail

FEBRUARY 11, 2024

During her time at Lululemon, which spanned 13 years from 2012 to 2020, Shaughnessy led over 40 stores and oversaw the brand’s national wholesale and community presence in ANZ. LSKD was recently named ‘Business of the Year’ in the 2024 Telstra Best of Business Awards. It also took home the award for outstanding growth.

Planning 264

Planning Drop-Shipping Customer Experience Wholesale 264

Retail TouchPoints

JUNE 7, 2021

GNC stores were located primarily in strip centers and malls, two shopping venues that were hard-hit by COVID-19. Millions know and trust our brand, and with this collaboration we can deliver the GNC experience to a whole new group of consumers,” said Josh Burris, CEO of GNC in a statement. purchased GNC for $760 million.

Wholesale 248

Wholesale Consumer Location Planning 248

Retail Bound

APRIL 13, 2024

It’s not just about getting products to customers; it’s about doing so efficiently, cost-effectively, and in a manner that enhances the customer experience. Retailers need to consider their capacity to manage logistics and the value of faster delivery to their customer base. Dr. Ralph F.

Drop-Shipping 98

Drop-Shipping Shipping Merchant Services Payment Services 98

Retail TouchPoints

JULY 29, 2020

The company owns and operates 34 locations, both flagships or outlets, and the remainder are owned and operated by partners such as high-end resorts. Customer data also will help the company optimize its omnichannel capabilities, particularly as digital becomes more deeply integrated into Burton’s operations and the customer experience. “If

Planning 283

Planning Wholesale Customer Experience Store Operations 283

Retail TouchPoints

DECEMBER 16, 2020

Gandhi was one of the speakers on the Retail TouchPoints webinar titled Achieving Supply Network Resilience: The 3 Benefits of Location Intelligence , now available on-demand. They might counteract with their financial strength, or their ability to store more product or to do break packs to ensure customers get what they need.

Location 279

Location Customer Experience Wholesale Accounting 279

Inside Retail

AUGUST 15, 2021

For retailers already navigating wholesale shifts in consumer behaviour, this can seem an expensive and unnecessary headache, and the kneejerk reaction is to disincentivise returns to preserve profitability and reduce churn. Your returns process is part of your customer experience. Convert returns into loyalty.

Returns 246

Returns Home Furnishings Customer Experience Fashion 246

Retail TouchPoints

JANUARY 27, 2021

BJ’s Wholesale Club will strengthen support for its drop-ship program with online order fulfillment and delivery accuracy solutions from CommerceHub. The solution provider has signed a three-year exclusive agreement with BJ’s, which operates 219 club stores and 150 BJ’s Gas locations in 17 states.

Drop-Shipping 150

Drop-Shipping Shipping Fulfillment Wholesale 150

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

AUGUST 21, 2023

Now featuring over 60 businesses created by migrant women – with 128 women in the business network – the marketplace provides entrepreneurs with full control over the customer experience, and enables them to tell their brand and personal story. Kemp and Restrepo also established Made by Many Minds, a B2B platform for service providers.

Wholesale 244

Wholesale Customer Experience Location Consumer 244

Retail TouchPoints

AUGUST 24, 2020

BJ’s Wholesale Club is now offering contactless curbside pickup for members at all 219 clubs, after testing the service on a limited basis earlier this year. Customers enter the club to pick up their orders, which have been placed in a cart, at the Member Services desk.

Wholesale 150

Wholesale ATS Location Planning 150

Inside Retail

SEPTEMBER 20, 2021

Munro Footwear Group is moving its retail and wholesale warehousing functions to a new $50 million distribution centre in Victoria. This new facility is a key initiative in our multi-year growth plan to expand our business, optimise our customer experience and strengthen our distribution capability, particularly to support online sales.”.

Wholesale 130

Wholesale Customer Experience Location Planning 130

Inside Retail

MARCH 26, 2024

This fleet of electric bikes that travel around the country gives everyone the chance to experience riding them on location for free,” Andrew Garnsworthy, CEO of 99 Bikes’ parent company Pedal Group, said. Tailored customer-centric omnichannel approach With a paid membership program, Club 99, that boasts over 1.6

Returns 130

Returns Planning Specialty Retailers Customer Experience 130

Retail TouchPoints

JANUARY 19, 2022

Doubling down on stores: Like many executives helming omnichannel businesses, Louvet emphasized the continued importance of physical locations. Assessing wholesale partnerships: As with many brands, wholesale partnerships play an important role in Ralph Lauren’s growth strategy. But we’ve seen that isn’t sustainable.”

Department Stores 259

Department Stores Wholesale Consumer Fashion 259

Retail TouchPoints

APRIL 12, 2021

most of them outlet locations, and the company said it plans to continue scaling the program throughout the year. The price of the used goods is based on a “condition grade” that is determined during the refurbishment process, as well as the type of shoe. All Nike Refurbished shoes also will be eligible for the 60-day wear test offering.

Wholesale 253

Wholesale Returns Consumer Location 253

Retail TouchPoints

AUGUST 17, 2021

Customers who are determined to have low intent, for example, may receive an offer that they can’t refuse, while customers who are clearly going to make a purchase may be incentivized to buy more than they intended. In physical stores, we’re seeing AI used to improve the customer experience.

Checkout 306

Checkout Payment Services Customer Experience Inventory Management 306

Retail TouchPoints

FEBRUARY 8, 2023

But when it had to shutter all of its locations, Argent prioritized building its DTC ecommerce business and eventually expanding into wholesale. Now Argent is riding a growth wave fueled by a wholesale partnership with Nordstrom and its latest foray into denim.

Wholesale 223

Wholesale Fashion Consumer Returns 223

Retail TouchPoints

JULY 6, 2020

The IP deal is valued at $90 million and includes the option to purchase inventory related to the e-Commerce and wholesale businesses at an additional cost. However, Lucky Brand will immediately shutter 13 of its 210 locations, with additional closings possible.

Finance 193

Finance Wholesale Apparel Planning 193

Inside Retail

MARCH 6, 2023

We’ve always had our sights set on South Australia, but we had to find the right location in a luxury retail destination, and we found a home in Adelaide Central Plaza. Image supplied IR: What does Tag Heuer’s presence in Australia look like in terms of stand-alone stores, online and wholesale? It’s been a long time coming.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

OCTOBER 15, 2021

The company aims to become the first retailer to offer full-service primary care practices, with primary care physicians and pharmacists co-located in stores, on a national scale. Additionally, the retailer sold its wholesale business to AmerisourceBergen Corporation for approximately $6.5

Wholesale 294

Wholesale Planning Location Management 294

Inside Retail

MAY 29, 2023

The company reportedly intends to build a comprehensive ecosystem in India that will include a wholesale cash and carry business, e-commerce platforms, a payment and financial services platform, logistics as well as supply chain competencies.

Merchant Services 130

Merchant Services Payment Services Wholesale Fulfillment 130