Retail TouchPoints

MAY 3, 2023

The retail industry is undergoing an unprecedented wave of change as global issues have affected retailer supply chains, the labor market and consumer behaviors. Sustainability has come to the fore as consumers become more conscious of how their purchases are impacting their local communities and the environment.

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Visual Merchandising Consumer Inventory Management Customer Experience 275

Retail TouchPoints

AUGUST 23, 2023

Phygital retail experiences, in which physical elements and technology coexist, offer opportunities to bring customers closer to your brand. Consumers expect a seamless interaction with a brand when and where they want it. Loyalty must adjust to meet those evolving consumer expectations.

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Drop-Shipping Visual Merchandising Consumer Apparel 225

Retail TouchPoints

MAY 1, 2024

The Psychology of Immersive Shopping Experiential retail strategies are rooted in psychological principles about how consumers engage with spaces. Behavioral psychology: Understanding consumer behavior is crucial to crafting effective marketing strategies and designing engaging retail experiences.

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Consumer Store Layout Customer Experience Checkout 307

Retail TouchPoints

MAY 17, 2022

At Coach, Zaccariello is responsible for visual merchandising through the company’s 3D creative studio, including store windows, showrooms and pop-ups, design and production of events and the digital experience team. There is definitely a need to return to the physical experience.”. That is just the way we are.

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Visual Merchandising Outdoor Location Customer Experience 285

Retail TouchPoints

APRIL 24, 2024

The retailer plans to use learnings from this store, located in the Willowbrook Mall in Wayne, N.J., for additional reinvented stores it will open in 2024 , including at the brand’s NYC flagship and locations in Paris, Melbourne and Delhi.

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Store Layout Accessories Location Promotions 261

Wiser

APRIL 26, 2022

Finding the right mix of time, budget, pricing, displays, and customer experience can be a big challenge when forming a successful merchandising strategy. What is Merchandising? Why is Merchandising Strategy Important? A good merchandising strategy can do wonders for your business. 3: Customer Loyalty.

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Visual Merchandising Loss Prevention Customer Experience Promotions 146

Retail TouchPoints

APRIL 5, 2023

Consumers are returning to the physical store for all the advantages it offers: the ability to touch, feel and experience the brand — and most importantly, be a part of the brand’s community or “tribe.” Location, Location, Location It goes without saying that the location is critical.

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Location Customer Experience Visual Merchandising Returns 265

Retail TouchPoints

JANUARY 24, 2024

In some ways it’s no surprise that Casper has focused on the in-store experience. Unlike many other digitally native direct-to-consumer (DTC) mattress brands, the retailer has embraced brick-and-mortar, operating a healthy portfolio of 66 retail stores and one outlet location, with plans to open more in the future.

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Visual Merchandising Shopping Consumer Fulfillment 147

Retail TouchPoints

JUNE 22, 2023

While Urban Outfitters ’ assortment is designed for consumers in their teens and early 20s, Anthropologie provides a destination for consumers’ “next generation of life,” when they’re starting careers and families, according to Chief Marketing Officer Elizabeth Preis. As a company, we place a huge premium on creativity.

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Visual Merchandising Consumer Specialty Store Fast Fashion 275

Retail TouchPoints

NOVEMBER 10, 2021

The role of the store is continuing to evolve as consumers’ digital behaviors accelerate — one of the key reasons why experts believe the definition of a “successful store design” has completely changed. Retail TouchPoints (RTP): How have consumers’ increasingly digital behaviors influenced design decisions?

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Visual Merchandising Consumer Shipping Shopping 261

Retail TouchPoints

APRIL 19, 2023

Founded in 1992 as The Planning and Visual Education Partnership (PAVE), PAVE Global is an educational foundation for the retail design , planning and visual merchandising industry, and gives brand practitioners a unique opportunity to support young students and expand their talent pools.

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Visual Merchandising Marketing Planning Shopping 237

Retail TouchPoints

FEBRUARY 9, 2022

Shoppers are focusing less on loyalty and more on their experience, with half of them saying they would switch to a new brand after just one bad customer service interaction. However, if customer service is excellent, 78% of consumers will do business with a company again, even after a mistake. The Omnichannel Approach.

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Shopping Payment Services Visual Merchandising Customer Experience 260

Retail TouchPoints

OCTOBER 12, 2021

When consumers go to a grocery store, generally they’re there to buy the individual ingredients that will eventually make a meal. Everything a customer comes in to us to buy is a component to make something,” said Christopher DiTullio, Chief Customer Officer at JOANN in an interview with Retail TouchPoints.

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Retail TouchPoints

DECEMBER 21, 2020

To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up. While AR has a number of valuable consumer-facing applications, in our current day and age retailers need to focus on tools for improving business operations.

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Visual Merchandising Customer Experience Location Management 312

Retail TouchPoints

DECEMBER 14, 2022

ET, in-person customers have a one-hour window to buy products from dropped collections before the goods become available on the retailer’s ecommerce platform. Additionally, products known as “Queens Store Exclusives” will only be available at the Jamaica Avenue Lids Hat Drop location. on a popular shopping strip.

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Location Consumer Accessories Apparel 267

Retail TouchPoints

FEBRUARY 9, 2022

Another of their best features is that they’re agile and allow retailers to try out new locations. So retailers can use pop-ups to validate a location, try out a new concept or for the release of a new product. Plenert: There are technical challenges that vary depending on the type of location. Another issue is permitting.

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Visual Merchandising Location Shipping Shopping 264

Retail Focus

MAY 30, 2023

A ‘ brand community ’ refers to a group of consumers who share a common interest or passion for a particular brand. More recently, retailers are embracing local retailing to connect with communities, support local economies, and meet the changing preferences of consumers. Physical retail can encourage developing retail communities.

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Visual Merchandising Promotions Beauty and Health Store Layout 130

Retail TouchPoints

AUGUST 28, 2023

Impulse purchases are an important part of a consumer brand’s revenue growth management (RGM) strategy. These are tried and true tactics that get consumers to buy on impulse. Of course, this doesn’t mean impulse buying goes away altogether, but brands need to switch up how they target and message consumers to spur impulse buys.

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Checkout Consumer Advertising Shopping 216

Retail TouchPoints

MARCH 20, 2024

Embrace the ‘Ceremony’ of the In-Store Experience During COVID-19 shutdowns, consumers quickly got used to browsing and buying online. Now that consumers have come back into the stores, everybody really wants an experience,” Plenert said. That all requires new fixtures, furniture and other elements to make it work.”

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Specialty Retailers Department Stores Consumer Advertising 277

Retail TouchPoints

FEBRUARY 23, 2022

In the pandemic’s wake, many retailers set up flexible fulfillment services in order to meet new safety guidelines and consumer requirements. Additionally, 66% of retail executives who responded to design:retail’s survey indicated that they spent time and capital updating the fronts of their stores to accommodate in-store pickup experiences.

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Fulfillment Checkout Visual Merchandising Kiosk 289

Retail Focus

JANUARY 12, 2023

As much as brands experiment with pop-up store formats, concepts, or themes, they should resonate with consumers as much as they do with their identity. A pop-up store is a temporary retail location that is meant to create a sense of excitement and engagement with the brand; a strong brand identity can help to achieve this goal.

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Visual Merchandising Store Layout Customer Experience Shopping 246

Retail TouchPoints

OCTOBER 5, 2022

Stepping back, one could simplify retail functions as three-pronged: Selling a quality product; Repairing relationships with customers; and Manifesting the spirit of the brand. The main drivers of these functions are the product, the teams of people who bring these functions to life and the overall customer experience that’s born from it.

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Visual Merchandising Fashion Customer Experience Shopping 278

Retail TouchPoints

MARCH 1, 2024

While the retailer will be focused on improving existing store experiences at scale moving forward, Best Buy is planning to “open a few additional outlet centers and new formats to continue to test two important concepts,” said Barry.

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Planning Location Point of Sale Visual Merchandising 276

Retail TouchPoints

FEBRUARY 22, 2023

During the pandemic, focus shifted to ways shopping malls were attempting to make shopping faster, easier and safer for consumers with curbside services offerings and other omnichannel capabilities. The new and exciting reality today is that consumers are eager to venture into physical spaces, especially if those spaces provide unique value.

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Consumer Department Stores Shopping Clienteling 305

Retail TouchPoints

JUNE 29, 2022

It’s been 30 years since Seth Weisser and Gerard Maione opened their vintage boutique, What Goes Around Comes Around (WGACA) during the 1990s emergence of consumer appreciation for preloved garments. Now the owners of three locations — two in Manhattan, including the original SoHo shop on West Broadway, and one in Beverly Hills, Calif.

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ATS Jewelry Fashion Boutique 250

Retail TouchPoints

FEBRUARY 21, 2024

Design concepts and even merchandise assortments are further customized based on the facility’s geographic location. To keep a close eye on this, the company has implemented various channels for its diverse consumer base to share thoughts, opinions and general feedback. “We

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Beauty and Health Shopping Payment Services Boutique 251

Retail TouchPoints

OCTOBER 6, 2021

This tactic is traditionally a means of merchandising brick-and-mortar stores with everything from standard, pre-built fixtures (think shelving, racks and displays) to custom millwork and design pieces that help bring brands to life within a physical space. They want on-brand experiences from the moment they walk through the doors.

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Shopping Kiosk Consumer Fulfillment 261

Retail TouchPoints

MARCH 7, 2024

If it’s true that we live in an attention economy (wait just a sec, I’m getting an email/text/Slack/LinkedIn alert…okay, I’m back), then retailers — both online and brick-and-mortar — need new tools to not just attract customers but also to keep them engaged.

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Outdoor Fulfillment Shopping Marketing 277

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. The expansive location features more than 3,000 products, most of which are part of the $10 N’ Under model.

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Planning Consumer Marketing Accounting 241

Retail TouchPoints

OCTOBER 5, 2022

Beyond Yoga’s Los Angeles pop-up experience Photo courtesy of Beyond Yoga. Despite their temporary nature, pop-up shops are intended to make a lasting impression on visitors through offering extraordinary consumer journeys. The cornerstone of every pop-up design strategy must be focused on the target customer.

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Home Furnishings Consumer Planning Shopping 232

VMS

JANUARY 4, 2023

Their stores are a sensory experience that starts with a cup of tea, a hand washing ritual and then an exploration of the product assortment. Richard Lems is Director Format and Design and has lead the evolution of the store concept to a fleet of over 800 location in 33 countries. EPISODE NOTES. One influences the other. in Singapore.

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Visual Merchandising Customer Experience Fashion Outdoor 86

Retail TouchPoints

SEPTEMBER 22, 2022

Consumers’ appetite for immersive experiences has only grown larger in the wake of the pandemic, which means brands and retailers are rethinking the role of physical spaces —in particular the unique value that brick-and-mortar stores add to consumers’ lives. He occupied adjacent space and the brand regularly hosted events there.

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Merchant Services Customer Experience Shopping Visual Merchandising 147

VMS

SEPTEMBER 30, 2021

At the core of the Target experience, then and today, is design. The post Hitting the Mark appeared first on Visual Merchandising and Store Design. Jennifer Acevedo. Editor-in-Chief/Associate Publisher, VMSD Magazine.

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Visual Merchandising Advertising Customer Experience Location 52

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

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Visual Merchandising Target Market Management Promotions 52

V Count

FEBRUARY 26, 2024

Age and gender are two of the most important demographic information you can employ to segment your potential customers and understand what they want from your store. If you can directly address their needs and wants, you can personalize the customer experience at your establishment and improve the overall visitor experience.

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Visual Merchandising Target Market Management Promotions 52

VMS

MAY 11, 2021

These retailers must also put effort, time and money back into their brick-and-mortar locations. To paraphrase Lady Gaga: Your customer has a hundred million reasons to walk away. That reason is experience. Customer experience. Each season of change reshapes the landscape and redefines consumer expectations.

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Visual Merchandising Customer Experience Returns Shopping 94

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. .

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Visual Merchandising Home Furnishings Shipping Fulfillment 40