Retail TouchPoints

FEBRUARY 1, 2023

Over the years the retailer has carved a unique space in the Hispanic market thanks to its unique approach to financing, in-store services and merchandising. The core business was always built [around] providing dignified credit, because consumers couldn’t buy items outright with cash. population.

Jewelry 223

Jewelry Consumer Finance Payment Services 223

Retail TouchPoints

JULY 28, 2023

Accenture surveyed more than 10,000 consumers in 16 countries and found that although we’re living in a time of “lasting uncertainty,” the “ resilient consumer ” is uncovering new ways to protect and control what is most important to them. As a result, consumer behaviors are becoming more complex.

Consumer 213

Consumer Finance Marketing Planning 213

Inside Retail

NOVEMBER 4, 2021

Buy now pay later (BNPL) services have quickly become commonplace for consumers. Offering people the ability to spread out their payments for goods and services across regular intervals enables consumers to better manage their own cash flow. Shift the financial risk with third-party business finance.

Payment Services 246

Payment Services Consumer Finance Wholesale 246

Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 121

Customer Experience Management Finance Accounting 121

365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. On the other end of the spectrum, small businesses seem to have cracked the code to consumer hearts.

Customer Experience 111

Customer Experience Shopping Boutique Finance 111

Retail Gazette

FEBRUARY 6, 2024

Advanced Supply Chain (ASC) polled 100 UK retailers, with 63% reporting a rise in the number of goods being returned during the last year, which they attribute largely to the squeeze on consumer finances. First and foremost, brands must provide consumers with what they want.

Customer Experience 52

Customer Experience Returns Inventory Management Point of Sale 52

Retail TouchPoints

MARCH 19, 2021

The retail world is experiencing a significant change in how consumers are interacting with their brands. Long term, consumers expect to be able to interact digitally even with companies that don’t traditionally have a robust online presence. The First Step in Online Customer Engagement. In the U.S. over last year.

Consumer 211

Consumer Customer Experience Jewelry Wholesale 211

A1 Retail

SEPTEMBER 24, 2021

. Hitachi Capital Consumer Finance, a division of Hitachi Capital (UK) PLC, has announced that it will be rebranding under the new trading style of NOVUNA Consumer Finance by April 2022, while Hitachi Personal Finance will become NOVUNA Personal Finance.

Finance 59

Finance Consumer Point of Sale Customer Experience 59

Retail TouchPoints

MAY 2, 2023

A car is one of the biggest purchases most consumers make, but the process of buying one, especially used, has long been one of consumers’ most dreaded retail experiences. What customers do want is the ability to complete parts of the process online, said Lyski, “for example, applying for financing.

Payment Services 247

Payment Services Finance Consumer Shopping 247

Retail TouchPoints

AUGUST 31, 2021

Walgreens Boots Alliance (WBA) has made a series of new executive appointments that include the creation of the role of Chief Customer Officer for Walgreens , responsible for the customer experience across all consumer touch points. Newly appointed SVP and CFO Gruener will lead the finance organization for Walgreens.

Finance 241

Finance Customer Experience Marketing Consumer 241

Retail TouchPoints

APRIL 5, 2023

However, the winds of change are blowing: as inflation and interest rates continue to climb, BNPL is shedding its reputation for luxury spending and becoming a financing solution for necessary expenses, such as car repair, healthcare, fridge and other essential appliance repair. And the merchant tends to absorb the cost of this transaction.

Merchant Services 248

Merchant Services Payment Services Finance Consumer 248

Retail TouchPoints

MARCH 8, 2023

After three years of supply chain logistics and shipping delays, retailers have too much inventory sitting on shelves, and consumer demand continues to be in flux as inflation maintains a strong grip on budgets everywhere. This means the way consumers shop has drastically changed as new financing options rise in popularity.

Payment Services 236

Payment Services Finance Customer Experience Shipping 236

Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Create a positive customer experience. Drive business growth.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

SEPTEMBER 6, 2022

This is an excellent opportunity for retailers to give young shoppers financing options — including a store credit card, an installment loan or a buy now, pay later product. But an online presence is necessary, as consumers typically research and review before purchasing. And they represent a market segment that retailers can’t ignore.

Merchant Services 252

Merchant Services Payment Services Finance Shopping 252

Retail TouchPoints

DECEMBER 22, 2022

Linnartz was appointed President of Marriott in 2021 and currently is leading the hospitality brand’s multi-billion dollar technology transformation, designed to improve customer experience, drive topline revenue and increase operational efficiency. Early in her career, Linnartz worked with Hilton Worldwide. .

Finance 264

Finance Customer Experience Consumer Marketing 264

Retail TouchPoints

JUNE 13, 2023

RTP: What key consumer behaviors are you aiming to respond to as a brand? Houle: Consumer behaviors have evolved significantly and as a retail brand, we need to be attuned to these changes and respond proactively. Unified commerce: Consumers today expect a seamless shopping experience across channels.

Customer Experience 226

Customer Experience Inventory Management Marketing Consumer 226

Retail TouchPoints

JUNE 22, 2022

Amazon has named 17-year company veteran Doug Herrington to the renamed role of CEO of Worldwide Amazon Stores, filling the position left vacant by former CEO of the Worldwide Consumer Dave Clark. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 249

Fulfillment Finance Promotions Customer Experience 249

Cisco Retail

APRIL 16, 2021

The world of finance has changed considerably in recent years. How do we support new hybrid physical/virtual work models, deliver a seamless online customer experience, simplify secure access to multicloud apps—all while improving the security, flexibility, and operational efficiency of the network? Conclusion.

Finance 110

Finance Consumer Customer Experience ATS 110

Retail TouchPoints

FEBRUARY 5, 2024

As the RMN market is projected to surpass $100 billion in coming years, it’s no surprise that RMNs have been sprouting across various sectors, from hospitality and finance to conventional retail. Equally crucial is treating each impression as an experiment. This saves RMNs money in production, timing and media planning.

Accounting 255

Accounting Finance Marketing Consumer 255

Retail TouchPoints

OCTOBER 4, 2021

Three of the country’s biggest retailers are taking significant steps to get consumers into the holiday shopping groove — and to do so (much) sooner than later. Many consumers already have caught on that they don’t need to wait until Black Friday, Cyber Monday or Super Saturday for attractive promotional offers. Beginning Oct.

Shopping 311

Shopping Finance Promotions Consumer 311

Retail TouchPoints

JANUARY 26, 2024

The seamless nature of digital commerce has inspired consumers to expect more from the payment experience everywhere they shop — online, in-store and even via social channels. Customers today expect to be able to shop where and when they want and use the payment method they want.” more compared to their previous buying levels.

Merchant Services 230

Merchant Services Payment Services Checkout Finance 230

Inside Retail

APRIL 29, 2024

With advances in AI poised to power the next generation of customer experience, retailers would be wise to increase their focus on personalisation and optimisation to meet consumer expectations. Satisfaction rates for digital commerce experiences vary across sectors in Australia.

Consumer 130

Consumer Customer Experience Finance Supermarket 130

Retail TouchPoints

DECEMBER 1, 2021

The pandemic has brought about long-term changes for both business operations and consumer expectations, and 2021 taught us how far removed we are from ever returning to the old “normal.” Business leaders have their eye on other factors like the acceleration of consumer spending and lingering economic challenges.

Shipping 271

Shipping Finance Customer Experience Consumer 271

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. Empower Your Customers. The Door has Opened to In-Store BNPL.

Merchant Services 241

Merchant Services Payment Services Point of Sale Checkout 241

Retail TouchPoints

SEPTEMBER 8, 2023

Two types of technological change are causing the proverbial sleepless nights for business-to-consumer (B2C) marketers: updating data strategies to adapt to data deprecation, and introducing or enhancing their organization’s AI capabilities.

Marketing 226

Marketing Finance Customer Experience Management 226

Retail TouchPoints

MAY 16, 2024

Personalization is the cornerstone for providing excellent consumer experiences in healthcare (and many other forms of retail). Understanding what drives your customers — how they prefer to engage, their ability to pay, how they use technology — makes personalization possible.

Payment Services 217

Payment Services Promotions Consumer Finance 217

Retail TouchPoints

SEPTEMBER 19, 2023

The company has successfully helped retailers like American Eagle Outfitters leverage RFID and computer vision-based inventory tracking technology to create a holistic, near-real-time view of inventory across stores to empower both associates and consumers. The pandemic accelerated new consumer behaviors, such as BOPIS.

Store Operations 254

Store Operations Shipping Fulfillment Store Layout 254

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer Experience 200

Customer Experience Boutique Finance Apparel 200

365 Retail

OCTOBER 5, 2021

We needed a solution that allowed us to centralise our task management and communications across our entire store estate, to ensure the customer experience and ‘look and feel’ of our stores was both consistent and streamlined. Until then we had been using multiple, manual channels that were labour intensive.

Customer Experience 52

Customer Experience Visual Merchandising Point of Sale Employee Engagement 52

Retail Focus

MARCH 6, 2024

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. The adoption of blockchain has a significant impact on both consumers and retailers. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Customer Experience Fashion Consumer 147

Inside Retail

MAY 5, 2024

Tailor customer experiences to local regions New geographies, demographics, and languages require different approaches. Before stepping foot in any new market, retailers should invest in thorough market research to understand the unique preferences and behaviours of local consumers. Want more insights?

Payment Services 147

Payment Services Inventory Management Finance Customer Experience 147

Retail TouchPoints

OCTOBER 21, 2022

McKinsey calls this embedded finance — when a financial product or solution is placed in a non-financial setting, for example on a social media platform or in a store (private label credit cards are one old-school example). Embedded finance has become big business: McKinsey estimated that the sector reached $20 billion in revenue in the U.S.

Merchant Services 307

Merchant Services Payment Services Checkout Finance 307

Retail TouchPoints

JANUARY 23, 2024

It’s still too early in the year to answer this critical question, but there were some clear, overarching themes that emerged from Big Show sessions, booth campaigns and conversations, indicating that retailers may be investing in the innovation they need to win consumers’ hearts, minds and wallets. The top five themes include: 1.

ATS 236

ATS Customer Retention Consumer Finance 236

Retail TouchPoints

JULY 13, 2023

Any business that handles customer funds, including fintechs and non-financial companies, is now required to play its part and make compliance a core driver of operational fitness. At the same time, businesses across many sectors pivoted toward offering their own payment solutions for employees and customers alike.

Merchant Services 221

Merchant Services Payment Services Finance Management 221

Retail TouchPoints

NOVEMBER 29, 2023

However, that doesn’t mean consumers don’t want to go to malls. In fact, more than 40% of adults reported visiting a mall within a two -week period in August, up from 35% at the beginning of June and 30% in the beginning of April, according to Coresight Research’s ongoing survey of 1,600 consumers.

Shopping 246

Shopping Kiosk Consumer Fulfillment 246

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services 226

Payment Services Kiosk Marketing Shrinkage 226

Retail TouchPoints

JULY 9, 2021

Not only are they achieving energy efficiency, they’re impressing their customers, too. What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store.

Management 264

Management Accounting Customer Experience Finance 264