Retail TouchPoints

JULY 9, 2021

Not only are they achieving energy efficiency, they’re impressing their customers, too. What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. Chain retailers face fierce competition today on many fronts, not least of which is just getting the customer into the store.

Management 264

Management Accounting Customer Experience Finance 264

Retail TouchPoints

MARCH 31, 2023

In the same manner, the new service providers, the payment platforms, get worked up over Banking-as-a-Service and Embedded Finance, the latest industry buzzwords, without fully explaining the simplicity and value of the proposition. Many customers bail at this point. This means lost sales and irritated customers who blame the brand.

Payment Services 243

Payment Services Accounting Point of Sale Customer Experience 243

Retail TouchPoints

AUGUST 4, 2023

Consumers are also becoming more exposed to self-checkout options, and they are in turn becoming more normalized and natural. The growing exposure of travelers to self-service options has led to consumers preferring them as they are much more convenient than previous models.

Payment Services 223

Payment Services Kiosk Marketing Shrinkage 223

Retail Focus

MARCH 6, 2024

To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. The adoption of blockchain has a significant impact on both consumers and retailers. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Fashion Customer Experience Consumer 147

Retail TouchPoints

MARCH 1, 2024

“The stronger the commitment shown by the customer, the stronger the retargeting,” said Ken Natori, President of Natori in an interview with Retail TouchPoints. That’s much more useful [data] than the first consumer. Natori’s retargeting campaigns make use of data gleaned from the on-site behavior of the consumers being retargeted.

Department Stores 209

Department Stores Wholesale Finance Apparel 209

Retail TouchPoints

MARCH 3, 2021

Driven by the explosive growth of ecommerce and shifting consumer preferences, on-demand, also known as cloud manufacturing, is now poised to revolutionize the supply chain industry. As ecommerce redefines the customer experience, consumers increasingly expect and desire personalized products. annually.

Finance 180

Finance Apparel Accounting Consumer 180

Retail TouchPoints

DECEMBER 5, 2023

To understand the impact of this shift, it’s crucial to recognize the importance of Lunar New Year to Chinese consumers. Get culturally competent : Chinese shoppers are a world away from American consumers. Beyond the cultural and familial significance, the Lunar New Year is a prime time for shopping.

Marketing Spend 217

Marketing Spend Visual Merchandising Marketing Consumer 217

Retail TouchPoints

JANUARY 11, 2022

But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with broader corporate social responsibility (CSR) strategies. Consumer Demands Accelerate Sustainability Priorities. of purchases.

Consumer 311

Consumer Merchant Services Fashion Accounting 311

Retail TouchPoints

FEBRUARY 14, 2022

So what about first-party consumer data? Who is helping consumers access and use their own data? Consumers Want Control of Their Data. Consumers are seeking access, privacy and control over their data. Consumers are comfortable with data if they have access and if it proves its value. The Value in Receipt Data.

Merchant Services 240

Merchant Services Consumer Accounting Customer Experience 240

Retail TouchPoints

SEPTEMBER 28, 2022

Retail brands and consumers alike are feeling the pressure of inflation. But as we head into a new, elongated holiday shopping season, brands need to perfectly balance satisfying customer needs and maintaining margins. RTP: How loyal will consumers remain as prices continue to rise?

Consumer 162

Consumer Accounting Grocer Finance 162

Retail TouchPoints

AUGUST 18, 2022

But now, as BNPL offerings — and consumers’ understanding of them — mature, the explosive growth of the last two years is slowing. With inflation and interest rates on the rise, a more nuanced approach to BNPL is emerging, and experts say that’s a good thing for both consumers and retailers. In fact, 50% of U.S

Merchant Services 253

Merchant Services Payment Services Consumer Point of Sale 253

A1 Retail

MARCH 29, 2023

Slow refunds are never ideal, let alone against an ongoing cost of living crisis, where the need for cashflow has become crucial in helping consumers navigate this difficult climate. With purse strings tighter than ever, delays in refunds have become a major point of contention for consumers. It’s a clear win-win situation for all.

Payment Services 98

Payment Services Returns Finance Customer Experience 98

Retail TouchPoints

MAY 24, 2023

Unsurprisingly, this has dramatically changed the shopper marketing landscape, and as a result, retail brands are being forced to rethink how they interact with consumers. This next cohort of consumers are financially strained and require a tailored approach to ensure that the value in the products on offer is clearly communicated.

Consumer 257

Consumer Marketing Finance Shopping 257

Retail TouchPoints

DECEMBER 22, 2021

By all accounts, the pandemic was a boon to ecommerce. Ecommerce brands are desperately looking for people with expertise in merchandising, customer experience, site design, conversion optimization and countless other roles, but the available talent pool simply doesn’t exist.

Customer Experience 281

Customer Experience Finance Shopping Shipping 281

Retail TouchPoints

OCTOBER 18, 2023

For instance, in 2019, Asos said it would begin deactivating the accounts of serial returners on its site. Scurfield’s journey from Royal Mail’s accountancy training scheme to finance and then to project management and IT in Hong Kong showcases her adaptability and innovation prowess.

Returns 234

Returns Payment Services Shipping Accounting 234

Cisco Retail

JULY 12, 2021

Changing consumer behavior and digital disruptors within the banking industry have redefined how we interact with financial service providers. We can now open new accounts, get approved for credit, transfer money to others and manage our finances, all without having to set foot in a physical branch and often within just a few clicks.

Accounting 140

Accounting Customer Experience Finance Consumer 140

Retail TouchPoints

MARCH 28, 2022

More specifically, MINISO has spent the last year-plus bolstering its brick-and-mortar footprint in North America to amplify its proprietary $10 N’ Under concept, which has become beloved among Gen Z consumers. We are thus able to eliminate intermediaries and transfer the benefits to consumers.

Planning 216

Planning Consumer Marketing Accounting 216

Retalon

AUGUST 16, 2019

In any business undertaking that caters to a consumer marketplace, there are two major challenges – delivering an experience that feels personalized to shoppers, while simultaneously creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Inside Retail

MAY 19, 2021

Deliciou is making its mark in the Fast Moving Consumer Goods (FMCG) sector. We were able to create the global customer base from very early on, which really made a huge difference in our brand awareness and customer reach.” – KJ. The purchase experience must be seamless. Deliciou was born global. Think cashflow.

Payment Services 130

Payment Services Accounting Wholesale Finance 130

Retail TouchPoints

APRIL 6, 2023

Check out our other stories, on consumer attitudes toward AI , store design applications and customer-facing applications. Because it’s working from much broader inputs and more advanced neural networks, AI can take into account more factors, such as competitive pricing , weather patterns and promotional cannibalization.

Payment Services 217

Payment Services Supply Chain Management Supermarket Accounting 217

Retail TouchPoints

JANUARY 21, 2021

It means taking into account elements like native language SEO, providing images that are appropriate for a local market, and making sure your site is taking into account all the cultural nuances of the regions you’re trying to sell in. Don’t Forget About Multilingual SEO.

Advertising 292

Advertising Accounting Marketing Finance 292

Retail Gazette

JANUARY 16, 2024

Simon Comins, CCO, Superdrug Superdrug chief commercial officer Simon Comins says “it will be even more important for retailers to listen to their customers and prioritise customer experience to retain their loyalty and custom” in 2024. “For Iceland and The Food Warehouse this means putting people first.

Fashion 123

Fashion Consumer Shopping Finance 123

365 Retail

DECEMBER 12, 2023

Investigate current trends, analyse competitors, and gather feedback from potential customers. Tools like Google Trends and social media platforms can provide valuable insights into what consumers are seeking. For instance, airless pump bottles from BlueSky ensure product longevity and ease of use, enhancing the customer experience.

Finance 52

Finance Returns Planning Shipping 52

Retail TouchPoints

MAY 28, 2021

Thoughts of poor customer service probably ring a bell in your own mind, and these opinions are hard to change — but there is hope. Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential.

Payment Services 163

Payment Services Customer Retention Customer Experience Marketing 163

Inside Retail

NOVEMBER 6, 2023

Here, she discusses her philosophy for finding and managing good people, the global company’s sprawling plans for expansion, the importance of an exciting customer experience in toy stores, and more. Many consumers I speak to don’t realise that Toys ‘R’ Us is back in Australia.

Planning 246

Planning Fulfillment Management Marketing 246

Cisco Retail

MARCH 3, 2022

At the end of 2021, a New York City headquartered, 220-year-old bank was fined over $200 million in regulatory fees due to insecure practices – namely employees using non-corporate or personal email accounts to transact official business. Proactive data and threat monitoring and mitigation. Staffing for resilience and growth. Cisco can help.

Accounting 126

Accounting Finance Planning Marketing 126

Retail Minded

MARCH 2, 2022

Manual order and invoice processing are laborious and time-consuming for most retailers. . To remain competitive and achieve success, retailers must focus on customer satisfaction and adapt to recent market trends that will orchestrate seamlessness of operation to keep up with customer demands. Accounting And Finance.

Payment Services 52

Payment Services Inventory Management Promotions Accounting 52

Mass Relators

AUGUST 16, 2021

“Now more than ever, consumers are focused on living well and this card offers a dynamic, new customer experience designed to meet their unique needs – a personalized experience that makes saving, shopping and focusing on wellness easier and more rewarding.”. Healthy Rewards and a Simplified Digital-Led Experience.

Payment Services 52

Payment Services Accounting Finance Customer Experience 52

Mass Relators

OCTOBER 11, 2022

Google Cloud technologies will provide Rite Aid with better insights, increased agility and improved customer experiences, the companies added. Modernized applications for personalized digital experiences will enable pharmacists to spend more time directly engaging customers.

Finance 52

Finance Management Accounting Promotions 52

Hyken

APRIL 7, 2023

The four main categories of customer pain points are productivity, finance, process, and support. Productivity Pain Points The customer’s expectation of a more simplified experience when contacting firms is one of the process’s pain points. How to identify customer pain points?

Customer Experience 40

Customer Experience Advertising Consumer Marketing 40

Rangeme

JANUARY 11, 2022

and global retailers and consumer packaged goods (CPG) brands focus their efforts and thrive this year, let’s see how the retail industry is changing and which practices can help to drive growth. 9 Tapping Into Technology To Care For Customers & Each Other. NielsenIQ: Consumers bring on ‘the great grocery edit’ of 2022.

Beauty and Health 52

Beauty and Health Consumer Returns Grocer 52

Retail TouchPoints

DECEMBER 11, 2020

By the way, both of them together accounted for 37% of total U.S. Is that an overall positive for consumers, manufacturers, the economy and society in general? Retail TouchPoints (RTP): What would you say are Amazon’s current weak points, if any? Robin Gaster: Amazon does have a weakness — in retail. Commerce Department.

Fulfillment 225

Fulfillment Shipping Advertising Finance 225

Inside Retail

AUGUST 30, 2022

While the index – which provides insight into actual and intended spending patterns – shows consumer spending is generally healthy, it also reveals a deeper undercurrent. Customer at the centre. Many retailers have built up tremendous consumer goodwill over recent years. per cent from the same month last year. Getting personal.

Merchant Services 26

Merchant Services Payment Services Target Market Accounting 26

365 Retail

MAY 7, 2021

2020 was a year like no other, and the shockwaves caused by the pandemic have inherently altered consumer-facing operations at their very core. Data Privacy : Various studies suggest that consumers are accepting of emails and messages that provide them offer and discounts, provided they have consented to it.

Merchant Services 96

Merchant Services Payment Services Returns Inventory Management 96

Retail Adventures

JANUARY 4, 2022

Believe it or not, the customers’ experience in your store is even more important than the product you sell. Good products can be found in any number of places, but the experience a customer gets on your sales floor is unique to your store. Accounting for 55 percent of U.S. Be a partner, not an authority.

Suggestive Selling 52

Suggestive Selling Payment Services Returns Accounting 52

Retalon

AUGUST 16, 2019

Any business that caters to a consumer marketplace deals with 2 common challenges. Delivering an experience that feels personalized to shoppers, while also… Creating a consistent experience across retail locations and channels so that customer can enjoy the comfortable familiarity of your brand.

Fulfillment 32

Fulfillment Customer Experience Markdowns Consumer 32

Retail Minded

MAY 17, 2022

These services help you to know who your customers are. It allows you to improve the customer experience, helping your business grow and become more profitable. . It’d be best to use CRM software to track information relating to your customers. The borrower may default on the loan or not make payments on time.

Merchant Services 52

Merchant Services Payment Services Finance Management 52