Retail TouchPoints

MAY 20, 2022

Given that much of this compromised data will include email and password combinations, cybercriminals have been handed even more assets to perform Account Takeover (ATO) attacks. These attacks present a major threat to retailers and consumers, with research also revealing that 22%(24 million households) of U.S.

Accounting 259

Accounting Customer Experience Management Consumer 259

Retail TouchPoints

AUGUST 4, 2022

Price scraping, account takeover and gift card abuse are just some of the ways bad bots impact the retail industry. A Roadmap to a Bad Bot-Free Holiday Shopping Experience. By taking a few proactive steps, brands can deliver a world-class customer experience while managing the impact of malicious automated traffic.

Customer Experience 262

Customer Experience Management Checkout Shopping 262

Retail TouchPoints

NOVEMBER 3, 2021

Well, the video sharing app is rapidly changing the face of discovery opportunities and influencer marketing, and instantly improves the customer experience in the world of cross-channel retailing. Therefore, discovery commerce is the only way to cut through the noise and win customer spend in an increasingly crowded ecommerce market.

Consumer 246

Consumer Accounting Customer Experience Marketing 246

Retail TouchPoints

FEBRUARY 12, 2021

With COVID-19 case counts declining and vaccination efforts underway, eager consumers and retailers are both looking hopefully toward a future return to normal. The pandemic has forever altered consumer behavior, and this year in particular consumers find themselves in a kind of limbo — hope is on the horizon, but “normal” isn’t here yet.

Consumer 346

Consumer Customer Experience Accounting Shopping 346

Retail TouchPoints

NOVEMBER 10, 2022

Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . RTP: Sephora is known for having a rich customer experience. It’s one of the ways we incorporate the loyalty program into our experience.

Consumer 209

Consumer Drop-Shipping Customer Experience Accounting 209

Hyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. He writes about how successful, global brands use social media to deliver outstanding customer service experiences.

Customer Experience 118

Customer Experience Management Accounting Technical Support 118

Inside Retail

JUNE 3, 2021

Others need to scale up contactless Click & Collect operations to account for multiple pick-up bays and timeframes. Usage of click & collect has been accelerated over the last year with several Localz customers seeing 200-300-per cent growth year on year. For more information visit Localz.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Retail TouchPoints

MARCH 16, 2023

What we know for sure is that consumer perceptions and choices are affected by culture, which also affects spending habits. To succeed in reaching potential customers where they are, your team must employ a culturally competent localization strategy to establish a competitive advantage. based consumers only.

Consumer 275

Consumer Target Market Marketing Accounting 275

Hyken

OCTOBER 22, 2021

Grey Idol is the marketing director at altLine by the Southern Bank, a trusted provider of invoice factoring and accounts receivable financing. He shares six ways companies and their brands can deliver an exceptional customer experience. Here are six ways you can deliver an exceptional customer experience. .

Customer Experience 120

Customer Experience Management Finance Accounting 120

Hyken

AUGUST 4, 2023

This week, we feature an article by Srushti Shah, a digital marketer focused on effectively helping her clients and customers achieve their desired results. She writes about how artificial intelligence and machine learning technology can help businesses automate processes and put more focus on delivering amazing customer experiences.

Customer Experience 52

Customer Experience Accounting Consumer Marketing 52

I Vend

JUNE 15, 2022

Customers took to social media to vent their frustration about price differentials of up to 40%, and the confusion of some items being more expensive online than in-store, and vice versa. For a retailer that has enjoyed an enviably strong reputation with the shopping public, this retail customer experience was a big blow to its reputation.

Customer Experience 98

Customer Experience Shopping Accounting Consumer 98

Retail TouchPoints

APRIL 1, 2024

In today’s increasingly globalized market, multilingual support is no longer a luxury but a necessity for online retailers to deliver exceptional customer experiences (CX), successfully serve and grow their customer bases, increase sales and thrive in a competitive landscape. The true differentiator is CX.

Customer Experience 286

Customer Experience Clienteling Customer Retention Accounting 286

Retail TouchPoints

OCTOBER 15, 2021

Brands and retailers are feeling mounting pressure — from consumers, shareholders and even their boards — to be more inclusive. But it’s still true that only a small fraction of the fashion retail market has put tactical plans into place to support this significant consumer base.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Inside Retail

NOVEMBER 27, 2023

This is not just a transient trend but a robust response to the changing consumer, who now craves the tactile satisfaction of in-store shopping along with the personalisation and convenience of online commerce. Today’s consumers might browse products online and then feel, try and buy them in physical stores.

Consumer 147

Consumer Checkout Inventory Management Shopping 147

Inside Retail

MAY 1, 2022

After two years of quarantining, it’s no wonder consumers are now expert digital shoppers. In fact, 55 per cent of AU consumers are shopping online more frequently than before the pandemic. Plus, mobile allows them to be “always-on” and now accounts for 63 per cent of all online purchases. . The modern consumer journey.

Consumer 147

Consumer Checkout Social Commerce Shipping 147

Retail TouchPoints

FEBRUARY 3, 2022

We know one of the most critical ways brands connect with consumers is via social media. As one of the fastest-growing forms of communication (the average annual growth rate amongst consumers on social platforms is 7.2%), brands would be remiss to ignore this relatively low-lift form of engagement. In fact, there are now roughly 3.78

Consumer 247

Consumer Clienteling Fashion Location 247

Retail TouchPoints

AUGUST 10, 2023

Insider Intelligence predicts that mobile commerce sales will account for 43.4% Although standard m-commerce sites offer ease and convenience, more consumers are spending more time in mobile apps, especially those that offer seamless and immersive brand experiences. of total U.S. retail ecommerce sales — and 6.5% of all U.S.

Consumer 226

Consumer Accounting Customer Experience Shopping 226

Retail TouchPoints

FEBRUARY 1, 2023

This has allowed the company to establish a unique value proposition that speaks to the Hispanic community, which is 62 million people strong and accounts for 19% of the U.S. The core business was always built [around] providing dignified credit, because consumers couldn’t buy items outright with cash. population.

Jewelry 222

Jewelry Consumer Finance Payment Services 222

Inside Retail

JANUARY 14, 2024

Online scams have evolved so much since the days of the Nigerian Prince scam, that it is hard for consumers to differentiate between what is real and what is fake, and increasingly, established retailers are bearing the brunt of this. If customers are lucky, they may receive an unrelated item in the mail.

Payment Services 260

Payment Services Accounting Advertising Shopping 260

Retail TouchPoints

DECEMBER 14, 2023

When it comes to retail strategies, most brands place an emphasis on the pre-purchase experience, from crafting eye-catching ads to investing in SEO and running smart marketing campaigns. The Unseen Costs of a Poor Post-Purchase Journey Bad customer experiences can lead to shoppers leaving your business, even if they love your brand.

Checkout 234

Checkout Customer Experience Consumer Shopping 234

Retail TouchPoints

AUGUST 14, 2020

Understanding consumer behaviors will be key to building (or rebuilding) a successful retail business in a post-pandemic world. Data will fuel the shift to digital, according to expert contributors to the recent Retail TouchPoints (RTP) webinar, Analyzing The Shift To Digital From 7,000 Marketers And 1B Consumers Worldwide.

Marketing 257

Marketing Consumer Checkout Customer Experience 257

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

JANUARY 2, 2024

Since the pandemic, seven in 10 consumers have used mobile devices and apps for shopping, and it’s not just millennials and Gen Z; Gen X and baby boomers are 68% and 56% more likely, respectively, to use their mobile device to make purchases than they were a few years ago. of ecommerce sales in 2024. Take E.l.f.

Customer Experience 225

Customer Experience Consumer Marketing Accounting 225

Retail TouchPoints

FEBRUARY 5, 2024

And it makes sense, as retail media networks are fundamentally built to enhance the consumer experience, provide deeper insights and consequently drive improved sales. Equally crucial is treating each impression as an experiment. It’s like offering everyone the perfect glass slipper instead of one-size-fits-all.

Accounting 254

Accounting Finance Marketing Consumer 254

Retail TouchPoints

JANUARY 3, 2022

billion, accounting for a record 18.9% Traditional Passwords are Ruining the Customer Experience. Traditional password systems deliver a grueling customer experience that often ends in frustration. Industry studies report nearly 90% of consumers are less likely to return to a website after a poor user experience.

Merchant Services 271

Merchant Services Shopping Customer Experience Accounting 271

Retail TouchPoints

AUGUST 3, 2020

In 2018, Ernst & Young (EY) launched an ambitious project called FutureConsumer.Now , to model scenarios that would challenge present thinking about future consumers. Orschell discussed the differences and overlaps among these consumer segments as well as other recent research. for trusted brands and 23% for ethical products.

Consumer 278

Consumer Fulfillment Retail Trends Shopping 278

Inside Retail

APRIL 18, 2022

Augmented reality (AR) is a clear example of the need to balance technological innovation with human experience. AR has a wide variety of potential applications, from allowing consumers to virtually try on clothes or see how products fit within their own homes, to enabling employees and designers to better explore product features.

Consumer 147

Consumer Shopping Returns Accounting 147

Inside Retail

APRIL 19, 2022

Over the past two years, many Australian consumers have reset their expectations of the brand and customer experience. Having endured the pandemic and moved by escalating social and environmental causes, more consumers want to act for the greater good and expect businesses to follow. The power of purpose.

Consumer 147

Consumer Beauty and Health Accessories Accounting 147

Retail TouchPoints

JANUARY 3, 2023

As consumers faced higher prices at the gas pump, grocery stores and other places, many cut back on their spending, increasing the competition among retailers. As a result of inflation, fierce competition, excess inventory and changes in consumer behavior, retail profit margins shrunk. Inflation and the Incredible Shrinking Margin.

Merchant Services 291

Merchant Services Payment Services Accounting Checkout 291

Retail TouchPoints

JANUARY 25, 2024

Online shoppers have more options at their fingertips than ever and have developed a fickle tolerance for user experiences they consider clumsy, slow or just plain inconvenient. Passwords are at the heart of the issue and account for 30% of all abandoned online purchases. Enter passkeys. On top of that, passkeys are domain-specific.

Payment Services 246

Payment Services Shopping Accounting Checkout 246

Retail TouchPoints

OCTOBER 24, 2023

Members can now link their Nike membership and Hibbett Rewards accounts on the Hibbett website. First-time subscribers can also go to the Hibbett site to register for a new account and immediately link the programs. Hibbett is celebrating the union with a revamped Hibbett Rewards site, app and in-store signage surrounding the program.

Sporting Goods 272

Sporting Goods Accounting Consumer Customer Experience 272

Retail TouchPoints

AUGUST 15, 2022

Many retailers look only at transaction fraud, and not the total impact of every digital consumer interaction. From signup to login to account changes and reviews, retailers face waves of opportunities to create a digital relationship with a customer. It’s about switching the focus to online trust. Digital Trust and Safety.

Merchant Services 233

Merchant Services Payment Services Accounting Customer Experience 233

Retail TouchPoints

DECEMBER 27, 2022

Instead, these brands need to meet customers where they already are and adhere to their communication preferences — which currently, perhaps surprisingly, points to voice. In fact, 73% of consumers currently connect with businesses via voice calls, and one-third plan to do even more business through voice in the next year.

Customer Experience 313

Customer Experience Consumer Accounting Marketing 313

Retail TouchPoints

JANUARY 22, 2021

Self-quarantine further added complications to the mix, as consumers and businesses alike were forced to change the way they bought and sold these items, respectively. While delivery delays were experienced at the beginning of self-quarantine, many changes in consumer behavior may prove transitory. Bureau of Labor Statistics.

Consumer 186

Consumer Telecommunications Fulfillment Customer Experience 186

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. Getting to know the customer.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Retail TouchPoints

DECEMBER 26, 2023

In today’s ever-evolving ecommerce landscape, the battle for consumer attention and loyalty rages on. This insight takes center stage in our Baby Boomers & e-commerce: Understanding Generational Sentiment study, a survey of more than 1,000 consumers. Jeff Griffin is VP of Strategic Accounts at Nfinite.

Returns 229

Returns Customer Experience Consumer Advertising 229

Retail TouchPoints

FEBRUARY 15, 2024

can link eligible accounts to earn 2% cash back from Bank of America (on top of the rewards and benefits they already earn on qualifying purchases) and one Star for every $2 spent at Starbucks. Customers can either link their accounts through the Bank of America or Starbucks site to start collecting rewards.

Sporting Goods 240

Sporting Goods Accounting Consumer Marketing 240