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Behind the demise of Harrolds: A cautionary tale or singular case?

Inside Retail

Earlier this year, it was reported that Harrolds’ Melbourne and Sydney stores would be relocated as part of the business’s plan to return to sustainable profit, however, the business remained plagued by difficulties in the retail sector. The post Behind the demise of Harrolds: A cautionary tale or singular case?

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Ecommerce in 2025: How Data Quality Powers Growth and Customer Satisfaction

Retail TouchPoints

Ecommerce businesses can better understand and serve their clientele when interactions are powered by clean customer data. With high-quality address data, retailers avoid the financial burden of undeliverable mail, unnecessary returns and address correction fees. This sponsored content is brought to you by Melissa.

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Reward Returning Customers to Boost Loyalty and Increase Sales

Small Biz Trends

Rewarding returning customers isn’t just a nice gesture; it’s a smart business strategy that can significantly boost your bottom line. Various types of loyalty programs cater to different customer preferences, ensuring your small business retains its valued clientele. Customers earn points for transactions, activities, or milestones.

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Burberry’s turnaround strategy reveals the power of emotional connection

Inside Retail

Burberry gained a lot of traction with high-net-worth, fashion-forward clientele. Conclusion: The future of sustainable luxury Burberrys return to form and place proves that success is not about chasing the highest price tag but about understanding and honouring the brands DNA. At first, this strategy appeared super promising.

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How B&H’s Focus on Serving Customers Led to an Unlikely Endeavor — Hosting a Free Expo

Retail TouchPoints

This attitude is the reason generations of professionals and hobbyists have returned again and again to B&H’s Manhattan superstore despite ample opportunity to buy their electronics elsewhere. It’s all about, how do we take care of the customer? It’s very easy to say, but very hard to do.”

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Kesslers London Directors Acquire Genesis Mannequins

365 Retail

We believe this acquisition will allow us to return the company to its previous heights and restore the brand for customers while setting a new standard for the mannequin industry.” This space will showcase the brand’s innovative designs and serve as a hub for engaging with existing and new clientele.

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Unlock Business Growth by Encouraging Customers to Complain for Valuable Feedback

Small Biz Trends

When your customers feel heard, they’re more likely to return. Resolving these systemic issues not only improves service but also builds trust with your clientele, encouraging long-term loyalty. Remember that every piece of feedback is a chance to enhance your offerings and strengthen your relationship with your clientele.