Rage against the machine: Will more grocers ditch self-checkout?
Retail Gazette
DECEMBER 14, 2023
Last month Booths axed its self-service checkouts in all but two of its 28 stores, claiming the move was in response to customer demand. The supermarket insisted the change helped it keep its “warm northern welcome” and that having manned tills was better for shoppers. Why did Booths remove its self-service checkouts?
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