Retail TouchPoints

AUGUST 14, 2020

However, retail marketers often lack the data they need to develop and execute more empathetic messaging. This data deficit makes it difficult for marketing to keep pace with a rapidly changing environment. Marketers are really at the forefront of this transformation ,” Schwartz said. since the 2019 State of Marketing report. “It

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Retail TouchPoints

DECEMBER 13, 2023

Technology also is significantly enhancing the checkout process, with more retailers adopting self-service kiosks, integrated RFID, mobile POS systems, scan-and-go integrations and frictionless checkout options. Retailers using cashier-based systems also are focusing on updating hardware and software to improve the checkout experience.

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Shopping Checkout Kiosk Consumer 312

Cisco Retail

FEBRUARY 11, 2022

The setting is Francisco Market, a fictitious marketplace that illustrates Cisco’s use cases and solutions in retail. Outside the market. Anne pulls into the parking lot and receives a message from Francisco Market offering her a free cup of premium roast coffee. Entering the market. Inside the market.

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Retail TouchPoints

FEBRUARY 23, 2024

The discount will be automatically applied at checkout, and members of the Grubhub+ loyalty program will have access to $0 delivery fees on eligible orders.

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Checkout Marketing ATS Store Operations 259

Retail TouchPoints

JULY 12, 2023

The survey also found that less than 13% of retail organizations are investing in technology to tackle these challenges, instead remaining focused on short-term fixes like increasing prices and running marketing campaigns. Those same cameras and sensors also are at the heart of the grab-and-go checkout system featured in Amazon Go stores.

Payment Services 229

Payment Services Inventory Management Checkout Loss Prevention 229

Retail TouchPoints

JULY 17, 2023

According to Grand View Research , the global IoT retail market was valued at $42.38 The statistics show that more and more retail businesses are implementing IoT solutions to explore new ways of connecting with customers, boost sales and streamline business operations. Self-checkout. from 2023 to 2030.

Payment Services 240

Payment Services Checkout Inventory Management Customer Experience 240

Retail TouchPoints

OCTOBER 4, 2023

The numbers from our latest guide to omnichannel commerce speak for themselves, showing that marketing across three or more channels earns brands 250% higher engagement. Combining password-less one-page checkouts with payment systems like PayPal Wallet or Apple Pay can make a significant difference in checkout conversion rates.

Merchant Services 262

Merchant Services Social Commerce Checkout Payment Services 262

Retail TouchPoints

JUNE 8, 2022

Convenience store operator Alimentation Couche-Tard has announced that is hiring for more than 25,000 positions at its more than 14,100 Circle K and Couche-Tard stores and support centers across North America, Europe and Asia. Canada and Europe over the next three years.

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Retail TouchPoints

AUGUST 30, 2023

The Index reveals that 33% offer help via SMS, 63% send cart abandonment reminders and 64% offer customer service assistance during checkout, including live chat, phone, email and click-to-call, which can convert an ordinary experience into a pleasant and helpful one that a customer will remember. Tip 3: Optimize navigation and search.

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Retail TouchPoints

SEPTEMBER 19, 2023

Cashierless technology has traditionally relied on having inventory placed into well-defined spaces, such as the MicroMarket operating in a Dave & Buster’s restaurant, which allows the technology’s computer vision to more easily “see” items that customers pick up and take with them. “At

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Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions.

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Inside Retail

NOVEMBER 27, 2023

Today’s consumers might browse products online and then feel, try and buy them in physical stores. Conversely, they might spot an item in a store, compare prices on their smartphone, and choose either to take it to the checkout or order it online for home delivery.

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Consumer Checkout Inventory Management Shopping 147

Retail TouchPoints

DECEMBER 8, 2020

Zippin and Fujitsu Limited have formed a new partnership that makes Fujitsu an exclusive distributor of Zippin’s checkout-free solution in Japan. The stores will leverage Zippin’s checkout-free SaaS platform, with a focus on cashier-free, cashless operations to save staff time. ”

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Checkout Location Planning Consumer 210

Retail TouchPoints

MAY 1, 2023

The Japanese retailer currently has 47 stores in the U.S. and 16 locations in Canada, and Tsukagoshi noted that it is looking to open more “where we have already seen high customer demand, as well as new markets that we see opportunity in.” Each new store will feature self-checkout kiosks, in-store pickup and free clothing alterations.

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Retail TouchPoints

SEPTEMBER 30, 2020

The new concept was tested in select stores and will be implemented in more stores this fall, evolving based on customer and associate feedback. Contactless Checkout and Payment: Stores will include self-checkout kiosks as well as contactless payment solutions, including Walmart Pay, to limit contact between associates and customers.

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Retail TouchPoints

DECEMBER 13, 2023

Trend 3: Store Design Teams Become ‘Experience Teams’ When a brand decides to open a new store, the design team cannot work within its own silo. This is a new reality for typical projects, according to Cornelius, and it is why her firm has changed its vernacular from “store design” to “experience design.”

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Retail TouchPoints

MAY 5, 2023

Macy’s will expand its off-mall presence by opening additional Market by Macy’s and Bloomie’s shops — smaller versions of the Macy’s and Bloomingdale’s department stores, respectively — even as it shutters full-size stores. Comparable store sales at Market by Macy’s and Bloomie’s grew 8% and 12% , respectively, during Q4 2022.

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Department Stores Checkout Location Planning 274

Retail TouchPoints

SEPTEMBER 1, 2023

Our regular Editor’s Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Thank goodness this was set in the days before self-checkout, which would have robbed Lithgow’s character of the chance to help a lady in distress.

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Supermarket Checkout Payment Services Point of Sale 248

Retail TouchPoints

SEPTEMBER 22, 2020

QuickChek , a convenience store operator with 160 locations in New Jersey and New York, has launched the QuickChek Rewards loyalty program. At checkout, QuickChek Rewards members can scan the barcode within the app to earn perks on food and beverages.

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Retail TouchPoints

DECEMBER 13, 2021

Drawing on the team’s nickname, the WooSox Market at Polar Park uses AI-powered cameras and the cloud to offer a fully autonomous retail experience, enabling fans to shop for ballpark snacks and memorabilia and then pay without scanning, waiting in line or stopping to check out.

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Shopping ATS Checkout Marketing 214

Retail TouchPoints

MARCH 22, 2021

Autonomous convenience store retailer Wundermart is expanding its operations, with plans to open more than 10,000 checkout-free stores in a partnership with contactless checkout company AiFi. “The shops will come to the consumers,” said de Kleine. “Of

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Payment Services Checkout ATS Kiosk 313

Retail TouchPoints

JUNE 1, 2022

In fact, Walmart has designed its newest stores to be shopped while being guided by the app. Checkout is moving to frictionless. About half of all checkout lanes are self-checkout and this percentage is growing weekly. Checkout lines will be a thing of the past, as they simply walk out with the items they need.

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Checkout Location Shopping Consumer 298

Retail TouchPoints

FEBRUARY 8, 2023

Customers at the Valparaiso store can access the same benefits available at the retailer’s corporate-owned stores, including same-day Instacart delivery, curbside pickup, in-store mobile checkout, virtual one-on-one nutritionist appointments and the retailer’s Health Awards loyalty program.

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Retail TouchPoints

JANUARY 26, 2023

We’ve seen remarkable growth over the past few years with a record number of members, and we’re excited to bring the experience of Sam’s Club to even more markets as we expand our footprint,” said Kathryn McLay, CEO at Sam’s Club in a statement. The retailer also completed a chainwide rollout of inventory-scanning robots in October 2022. “As

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Fulfillment Checkout Shipping Location 271

Retail TouchPoints

SEPTEMBER 1, 2023

Our regular Editor’s Perspectives column offer insights and opinions from the Retail TouchPoints editorial team as they dig into the latest trends in retail, marketing and tech. Thank goodness this was set in the days before self-checkout, which would have robbed Lithgow’s character of the chance to help a lady in distress.

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Supermarket Checkout Payment Services Point of Sale 200

Retail TouchPoints

APRIL 11, 2024

For the most part, retailers have deployed AI to tackle low-hanging fruit such as automated customer service chatbots, personalized content for one-to-one marketing campaigns and improved store and inventory analytics. All of the technology to make this happen exists today; it’s mostly a matter of tying AI search to checkout systems.

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Consumer Customer Experience Checkout Shopping 280

Retail TouchPoints

JULY 31, 2020

The brand also has been working simultaneously on a significant web site experience upgrade, including improvements in the checkout experience and access to inventory information. Party City’s partnership with Bringg and its focus on last mile initiatives are just part of the company’s greater customer experience transformation.

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Inside Retail

NOVEMBER 7, 2023

Not-for-profit store operator Community Enterprise Queensland (CEQ) is the sole grocery and retail provider for many remote communities located across northern Queensland and the Torres Strait Islands. It has also removed confectionary chocolate from its checkout, to further encourage healthier options.

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Retail TouchPoints

FEBRUARY 6, 2023

Amazon has paused expansion of its Amazon Fresh supermarkets and Amazon Go checkout-free convenience stores, CEO Andy Jassy told investors on an earnings call. It’s a very large market segment, and there’s a lot of frequency in how consumers shop for grocery.

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Retail TouchPoints

JUNE 2, 2022

Autonomous stores aren’t fully labor-free — in some cases they can require more workers in certain backend roles to ensure everything runs smoothly — but by rearranging the positions to be filled they can make hiring easier. In the history of every society there have always been adaptations and changes to the labor market.

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Checkout Location Marketing Shopping 291

Retail TouchPoints

JANUARY 28, 2021

This contactless solution is designed to eliminate long checkout lines and waiting times by enabling shoppers to walk into a store, grab their items and immediately walk out. UST, a digital transformation solutions company, has launched the UST Walk-In, Walk-Out frictionless shopping solution. Asia and Europe.

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Retail TouchPoints

DECEMBER 22, 2020

It will continue to scale RFID capabilities across its stores in Europe, the Middle East and Africa to enable better product allocation and replenishment, and will test consumer-facing RFID capabilities like self-checkout in Korea. And Nike’s market opportunity is as large as ever.

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Checkout Planning Consumer Management 358

Retail TouchPoints

OCTOBER 20, 2020

The solution is designed to identify items in under one second to enable faster self-checkout. chains such as Westside Market in New York City. Tiliter’s early adopters include Woolworths in Australia, Countdown in New Zealand and several U.S. over the past year, which he expects to fuel further adoption.

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Checkout Supermarket Marketing Shopping 177

Retail TouchPoints

OCTOBER 19, 2023

Take Stock of the Inventory Amid the digital transformation of retail, technologies such as SquareSpace have become more commonplace at the point of sale, while self-service kiosks and cashierless checkouts are now ubiquitous.

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Retail TouchPoints

FEBRUARY 3, 2021

Amazon’s ultimate goal is to market the system as a friction-reducing contactless checkout solution for other retailers. Shoppers concerned about the safety of their biometric data can request to have it deleted at the palm reader or online.

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Retail TouchPoints

MAY 12, 2021

There are some shining examples of stores that have, under the circumstances, truly embraced the process of evaluating and improving the in-store experience, both on-the-fly and for the long term. Sanitization was made central to in-store operations with supplies made readily available to customers for their own use.

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Shopping Checkout Location Planning 232

Retail TouchPoints

OCTOBER 25, 2023

Employees’ Major Role in the CX Equation The tight labor market of the past few years adds another complication for retailers determined to ensure their customer experience (CX) is top-of-the-line. Retailers also need to make sure they’re planning ahead from a marketing and CRM perspective as to how they will re-engage with that customer.

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