Retail TouchPoints

AUGUST 18, 2023

Not Just Digital-First but Mobile-First Gen Z consumers (and probably a fair number of older shoppers) are looking for more streamlined, integrated mobile experiences, particularly in the area of checkout. interactions and automated return experiences. That can mean automated chatbots for WISMO [Where is my order?]

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Returns Consumer Checkout Apparel 224

Retail TouchPoints

DECEMBER 2, 2020

These trends have put a renewed spotlight on impulse buying and how marketers can trigger those spontaneous purchases that drive sales and profits. Case in point: Return rates for online purchases are 15% to 40%, compared with 5% to 10% for in-store purchases. Retailers also have shuttered thousands of stores.

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Social Commerce Checkout Payment Services Consumer 193

Retail TouchPoints

FEBRUARY 7, 2024

In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% That can be difficult when the average consumer is bombarded with ads, but that is why brands are turning to interactivity to stand out amongst the clutter. more involvement than static content. Make it fun.

Customer Retention 240

Customer Retention Customer Experience Advertising Consumer 240

Retail TouchPoints

DECEMBER 28, 2021

For example, if a customer returns an item and the reason for that return is logged, yet that same customer continues to see recommendations for similar products or items with the same problematic feature, retailers are missing not only opportunities for future sales but also for building rapport with that customer.

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Fulfillment Checkout Returns Consumer 263

365 Retail

NOVEMBER 1, 2021

With brick and mortar stores no longer a necessity, consumers can browse goods and services from the comfort of their own homes and checkout at the touch of a button. The proliferation of social commerce. In 2020, social media giant TikTok entered into a global partnership with multinational e-commerce company Shopify.

Retail Trends 69

Retail Trends Social Commerce Merchant Services Checkout 69

Retail TouchPoints

OCTOBER 19, 2022

From inspiring product discovery all the way to delivery tracking, digital receipts and seamless returns, we are powering ecommerce and accelerating trade across the world.”. At checkout, the panel will also automatically look for and apply available coupons to ensure consumers get the best deal possible.

Merchant Services 265

Merchant Services Shopping Drop-Shipping Checkout 265

365 Retail

MARCH 1, 2022

Orla Power, Marketing Director at Luzern eCommerce. Brands will embrace social commerce by using social to test and learn. There has been increasingly higher usage of social media platforms among consumers looking to make purchases. Remaining competitive in the eCommerce world means staying ahead of the curve.

Social Commerce 111

Social Commerce Drop-Shipping Fulfillment Shopping 111

Retail TouchPoints

AUGUST 31, 2022

More retailers offering mobile checkout would mean shorter cashier lines and free up associates to focus on customer service, BOPIS and curbside. We expect it to outperform expectations with a resilient economy and consumers overcoming headwinds from inflation, high retail sales comps and continued stock market volatility.

Sporting Goods 251

Sporting Goods Consumer Checkout Shipping 251

Retail TouchPoints

NOVEMBER 11, 2021

On the same day, Devora Rogers of market research consultancy Alter Agents shares results from the firm’s new study, including the depths of shopper “promiscuity” as customer loyalty fades and consumers constantly examine new options. 17 from 1:20 to 2:10 p.m. Join the discussion on Nov. 17 from 3 to 3:30 p.m. 16 from 12 to 12:30 p.m.

Merchant Services 292

Merchant Services Payment Services Consumer Beauty and Health 292

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. Michael Cabra is Senior Product Manager, Global and Emerging Markets, Cybera. To accomplish this, operational models need to be adapted quickly.

Payment Services 183

Payment Services Fulfillment Location Checkout 183

Inside Retail

MAY 2, 2021

Retail brands quickly realised that it was no longer business as usual after the pandemic set in, and marketing plans, execution, creative, and channels had to be re-thought wholescale. We have seen it in consumers returning to legacy brands in a bid to seek out stability. Covid-19 hit the reset button on consumer behaviour.

Consumer 200

Consumer Social Commerce Shopping Returns 200

RETAIL MANAGEMENT SOFTWARE

JANUARY 23, 2023

Self-service checkouts and frictionless experience are major drivers of this demand. Retailers will need to find ways to connect the real and virtual worlds to drive return on investment. Social media monitoring and developing social commerce opportunities can create great loyalty with a fan base.

Retail Trends 94

Retail Trends Social Commerce Shipping Consumer 94

Retail TouchPoints

JULY 30, 2020

Schools and universities are presenting plans designed to ensure students’ safe return to classrooms, but regardless of their children’s age, parents, grandparents and caregivers are purchasing more health-related goods to help them prepare. Health and safety fears inspiring new purchase decisions.

Merchant Services 250

Merchant Services Advertising Apparel Planning 250

Retail Assist

JANUARY 17, 2023

Quick commerce, social commerce, marketplaces, greenwashing of brands, a resurgence in physical retail and a rebalancing of ecommerce were key themes during the year. Whilst some press reports suggest there could be a decline in social media usage amidst a shunning of Big Tech, it’s pretty unlikely.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

APRIL 13, 2021

During COVID-19, social networks became powerful vehicles for driving product awareness, education and, in some cases, real-time engagement and community building.; that’s why marketing teams are allocating more of their spend towards them. But how can a global retail enterprise streamline and scale its social advertising strategies?

Consumer 137

Consumer Payment Services Fulfillment Advertising 137

Retail TouchPoints

NOVEMBER 10, 2020

If they really want to be sure that they’ll receive the gift in time for Christmas, Hanukkah or whatever they’re celebrating, they need ample time for shipping,” said Rose Spicer, Global Senior Director of Oracle Retail Marketing at Oracle in an interview with Retail TouchPoints.

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Shipping Fulfillment Shopping Consumer 246

Retail Next

APRIL 1, 2021

While the last years fueled massive improvements in researching, browsing, selecting, purchasing, returning and/or exchanging on mobile devices, tablets and desktops, the current transformation brings more intelligence and continuity to customer experiences with retailers, where the store is a fundamental part of the process. . CONCLUSION.

Visual Merchandising 40

Visual Merchandising Home Furnishings Shipping Fulfillment 40

Retail Geek

APRIL 7, 2023

We also briefly discuss e-commerce in Brazil, around Jason’s recent trip to São Paulo. Jason: [6:11] Yeah so short trip to Brazil for those that aren’t familiar with that market it’s pretty interesting it’s the largest market in Latin America people talk about latam all the time but the.

Merchant Services 52

Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Episode 297 is a recap of the GroceryShop trade show in Las Vegas, and the Consumer Brands Executive Summit in Colorado Springs.

Social Commerce 52

Social Commerce Merchant Services Shopping Promotions 52

Retail Geek

JANUARY 12, 2024

Jason visited the Walmart Neighborhood Market in Pea Ridge, Arkansas featuring drone delivery. No Shopify launches an ad product such as a retail media network Yes Meta/Google/TikTok lose ad share to new social media platforms and retail media networks. Yes E-commerce accelerates back to the mean in 2H after a mean regression in 1H.

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Drop-Shipping Apparel Shipping Fast Fashion 59

Retail Geek

FEBRUARY 28, 2023

In this episode we cover: Amazon Q4 Earnings Walmart Q4 Earnings US Department of Commerce Q4 e-commerce data Discussion of Temu and other Social Commerce News Don’t forget to like our facebook page, and if you enjoyed this episode please write us a review on itunes. 38:37] Selfish piece of.

Apparel 52

Apparel Drop-Shipping Social Commerce Shipping 52

Retail Geek

APRIL 8, 2022

Scot: [5:36] Yes I was tracking a lot of the social media and it was interesting a long this so you had shoptalk which is like you know it was like one. and The Meta was like a track keynote from Benjy Shalimar who’s like the VP of Commerce which you know big roll it.

Payment Services 59

Payment Services Merchant Services Consumer Fulfillment 59

Retail Geek

MARCH 31, 2021

Given how Shoppers tend to buy the same item in multiple sizes when they order online, Macy’s can use it stores to handle returns which lowers the shipping cost and offers a chance to win some sales while those customers are in there are stores. You thought that was funny. [33:01]

Beauty and Health 59

Beauty and Health Apparel Merchant Services Marketing 59