Retail Focus

DECEMBER 6, 2024

Enhanced Customer Engagement Engaging emails that provide value, such as exclusive offers, product recommendations, or helpful tips, encourage customers to interact with your brand regularly. This consistent engagement strengthens your relationship with the customer and keeps your brand top of mind.

Customer Experience 130

Customer Experience Marketing Customer Retention Promotions 130

365 Retail

MAY 6, 2025

Seamless Mobile Checkout: Less Friction, More Revenue Cart abandonment is still one of the biggest pain points in mobile retail. A complicated checkout process can drive users away just seconds before a sale is complete. In 2025, the focus is on mobile checkout optimisationmaking payments fast, simple, and secure.

Payment Services 52

Payment Services Checkout Customer Retention Consumer 52

Small Biz Trends

JUNE 18, 2025

Key Components: Optimize store layouts, ensure personalized engagement, invest in staff training, and actively request customer feedback to improve overall satisfaction. Definition and Importance Retail customer experience is the sum of all aspects influencing how a customer feels about your business.

Customer Experience 71

Customer Experience Store Layout Payment Services Supply Chain Management 71

Small Biz Trends

JUNE 17, 2025

Streamline your online checkout process to enhance customer engagement. Utilize limited-time offers to motivate customers. Strategy 6: Utilize Social Media Engagement Engage customers on social media through interactive posts and live videos. Strong engagement enhances brand visibility and nurtures customer relationships.

Inventory Management 103

Inventory Management Promotions Returns Customer Experience 103

365 Retail

APRIL 17, 2025

Loyalty programs have been a mainstay of retail customer retention for decades, but their effect has never been as deep as it is with Gen Z consumers. Gamification: Brands such as Sephora and McDonald’s use point-based games and challenges to drive long-term engagement and purchasing.

Marketing 52

Marketing Customer Retention Promotions Consumer 52

Storis

MAY 27, 2025

Encourage repeat business , as customers prefer to return to retailers they trust for warranty-backed purchases. By integrating financing and protection plans directly into the checkout process , appliance retailers can dramatically increase profitability per transaction while enhancing customer confidence.

Finance 52

Finance Shrinkage Customer Retention Planning 52

365 Retail

JUNE 6, 2025

Retailers will benefit from a quicker time to market and a more straightforward route to integrating blockchain-based payment methods, such as in-store QR codes and cryptocurrency checkout interfaces. These early adopters report not only increased transaction speed but also improved customer retention in digitally native demographics.

Payment Services 52

Payment Services Management Checkout Customer Retention 52

Small Biz Trends

JUNE 7, 2025

Customer Loyalty : Subscription services nurture long-term relationships, as customers regularly engage with your business through their ongoing memberships. Cost-Effectiveness : Reducing marketing costs for customer retention becomes feasible, as satisfied subscribers often promote your business through word-of-mouth.

Payment Services 68

Payment Services Inventory Management Management Promotions 68

Retail TouchPoints

MAY 2, 2023

For Colorado-based Beflax Linen , a luxury natural bedding company, customers can opt to add a nominal fee at checkout for the cost of return shipping. Kat Rothman, Owner of Beflax Linen, considers the quality of her linen as one priority, but ensuring that customers are happy with the overall experience is equally important.

Customer Retention 278

Customer Retention Returns Merchant Services Shipping 278

Retail TouchPoints

JUNE 29, 2021

This includes adjusting store hours to fit peak shopping times, reallocating inventory to different locations to increase sell-through, and adjusting planograms to remove bottlenecks that lead to longer checkout lines and wait times. Which impulse items are people buying at checkout? What to Expect from AI in Retail Over the Next Year.

Payment Services 276

Payment Services Checkout Customer Retention Kiosk 276

Retail TouchPoints

JUNE 23, 2022

Regardless of your customers’ age demographic, it’s a smart idea to offer digital wallet payment options at checkout. Digital wallets address both issues by storing card data for shoppers and by shielding it from retailers at checkout. Customers who can pay easily without security fears are more likely to complete checkout.

Payment Services 304

Payment Services Checkout Drop-Shipping Customer Retention 304

Inside Retail

MAY 27, 2024

From the moment a shopper hits your checkout to the moment your package lands safely in their hands, they are judging you. Nailing each stage of the delivery journey The research identifies a close link between the delivery experience and customer retention. First, they assess the security and simplicity of your shipping page.

Drop-Shipping 263

Drop-Shipping Checkout Customer Retention Shipping 263

Retail TouchPoints

JULY 14, 2021

A successful ecommerce website exceeds customer expectations when purchasing online, making the experience trustworthy, seamless and easy overall. These features can include email campaigns, reminders of life events, SMS marketing capabilities, all of which will help you ensure customer retention. Not Prioritizing SEO.

Payment Services 264

Payment Services Checkout Customer Retention Management 264

Retail TouchPoints

APRIL 12, 2023

Though many can’t afford to develop a completely autonomous shopping experience, cashless checkouts have made it easier and more convenient for those one-item shoppers to run in and out. Grocers that convince customers to become loyalty card holders, for example, will achieve levels of customer retention that restaurants don’t often see.

Supermarket 264

Supermarket Grocer Customer Retention Checkout 264

Retail TouchPoints

AUGUST 28, 2023

To maximize both sales and profitability this holiday season, both retailers and brands will need to focus on customer retention and loyalty: “A lot of switching happened over the past few years, and now consumers are looking for value and quality,” said Garf. In fact, 74% of associates’ time is on non-checkout functions.

Returns 246

Returns Fulfillment Shipping Checkout 246

Retail TouchPoints

FEBRUARY 7, 2024

It allows brands to create a game-like experience in a real-life setting, enhancing customer engagement and the overall shopping experience. Focus on customer retention. Alternatively, it can be a built-in incentive to purchase through rewards programs that offer free products after purchasing a certain amount.

Customer Experience 287

Customer Experience Customer Retention Advertising Consumer 287

Inside Retail

MARCH 19, 2024

Localise your home page and checkout experience and invest in some marketing so you can start to assess demand. You need to really lean into understanding your customer and their value and create personalised experiences that minimise wasteful spending for you as a retailer and that also drive customer retention.”

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

DECEMBER 12, 2024

Enhancing the customer experience A seamless shopping experience, whether in-store or online, is essential for retention. Post-holiday is the perfect time to review customer feedback and identify areas for improvement. For example: Were there any common complaints or issues during the checkout process?

Customer Retention 241

Customer Retention Promotions Returns Planning 241

Retail Assist

JANUARY 17, 2023

One innovation we hope will gain more traction is scan-less self-checkout - it uses RFID tags for quick and easy checkout, reduced queues, integrated loss prevention and automatically updated inventory. As consumer spending is squeezed, acquiring new customers will be costly and more difficult. Supply Chain Resilience.

Customer Retention 52

Customer Retention Payment Services Loss Prevention Checkout 52

Retail TouchPoints

MARCH 30, 2023

The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. Say your strategy is to have POS devices at dedicated locations as well as self-checkout, mobile POS and automated checkout,” said Witcher. “So

Point of Sale 299

Point of Sale Checkout Consumer Promotions 299

Retail TouchPoints

SEPTEMBER 21, 2023

While AI presents vast possibilities to enrich this journey, it also ushers in significant challenges that could negatively impact customer retention and a brand’s bottom line. It’s about feeling valued, understood and genuinely catered to, long after the checkout process is complete.

Shipping 264

Shipping Customer Retention Customer Experience Checkout 264

Inside Retail

SEPTEMBER 4, 2022

That sharing leads to a better overall customer journey and stronger customer retention, as shoppers are exposed to content relevant to their preferences and lifestyle – versus offers that don’t fit their needs or wants. .

Customer Retention 147

Customer Retention Checkout Consumer Marketing 147

Inside Retail

FEBRUARY 28, 2022

The team can automatically select the cheapest or fastest carrier for every order while offering multiple delivery options at checkout to reduce delivery time by 15 per cent for every booking. Merchgirls reduced shipping costs by 25 per cent with Shippit’s smart carrier allocation technology. What were the results?

Merchant Services 130

Merchant Services Payment Services Shipping Fulfillment 130

Inside Retail

FEBRUARY 6, 2022

Retailers who adopt a solution like ShipStation’s, says Boyer, can effect a customer-centric approach built on three pillars – speed, flexibility and transparency. This ultimately increases customer retention and loyalty.

Shipping 130

Shipping Checkout Customer Retention Fulfillment 130

Retail TouchPoints

MAY 8, 2024

It seems obvious to say, but focusing on everything that comes after a customer lands on your site or app is key to experience success — from fixing avoidable bugs, to removing bigger obstacles along the customer journey, to making it extremely easy to convert. You’d be surprised how many consumers get stuck on a checkout page!

Merchant Services 277

Merchant Services Advertising Customer Experience Marketing 277

I Vend

MARCH 14, 2023

Checkout – the shopper can avoid queues at the fixed POS, by completing the contactless payments at the mPOS. The use of mPOS to deliver all the above functions elevates the customer experience, and brings back the human touch in shopping. Utilise staff skills – store associates want to spend their time helping customers.

Shopping 98

Shopping Point of Sale Payment Services Checkout 98

Retail Gazette

DECEMBER 8, 2023

The growing interest in loyalty programmes is no surprise given that customer retention and digital transformation are company leaders’ top two priorities. But loyalty programme initiatives are a heavy lift that need strong sponsorship across the C-Suite, with even the CEO regularly joining meetings to stay on top of new loyalty tech.

Customer Retention 114

Customer Retention Checkout Promotions Accounting 114

I Vend

OCTOBER 6, 2022

Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout. Take payment, speeding up checkout by avoiding the queue. Mobile POS enhances the customer experience, effectively manages inventory and increases sales by up to 10%.

Inventory Management 98

Inventory Management Payment Services Point of Sale Checkout 98

Small Biz Trends

SEPTEMBER 26, 2021

Not only do they handle your business’ cash they also can impact customer retention and prevent fraud. While a well-trained cashier can offer a balanced cash drawer, shorter lines in the checkout aisle, and most importantly satisfied customers. 10 Common Errors that Cashiers Make and How Employees Can Avoid Them.

Payment Services 142

Payment Services Accounting Customer Retention Returns 142

RETAIL MANAGEMENT SOFTWARE

OCTOBER 3, 2022

Analytics tools assimilate masses of information, including individual purchase history, browsing habits, and search queries, to help retailers understand the factors that may encourage customers to engage in a purchase. These timely interventions with customers can make the difference between winning or losing a sale.

Customer Retention 108

Customer Retention Inventory Management Customer Experience Kiosk 108

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc.

Retail Trends 109

Retail Trends Consumer Payment Services Fulfillment 109

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 59

Customer Retention ATS Checkout Shopping 59

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 98

Payment Services Customer Retention Customer Experience Promotions 98

Hyken

JANUARY 28, 2024

The study comes as some companies remove self-checkout machines and others adjust their self-checkout operations. My Comment: Perhaps you’ve experienced self-checkout at a grocery store or some other retailer. For certain customers, self-checkout still makes sense. Is this a failed experiment? CX doesn’t cost.

Checkout 59

Checkout Customer Experience Customer Retention Accounting 59

I Vend

JULY 8, 2022

There is less chance of error, it reduces customer queries and means they get ‘no surprises’ at the end of the checkout process. All of which makes for a more streamlined checkout and a happier customer. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Storis

FEBRUARY 11, 2020

Retail success relies on customer retention. While a store full of customers is ideal, the number that truly counts is how many are loyal to your brand. Repeat customers add value to your business in the form of increased sales, higher conversion rates, and positive word of mouth advertising.

Customer Retention 52

Customer Retention Customer Experience Checkout Advertising 52

Retail Minded

FEBRUARY 19, 2022

Customer retention requires a well-balanced blend of gilt-edge experience and customization. While merchants cannot control offline challenges like supply chain disruption or last-mile delivery issues, they can (and must) shape the digital environment and ensure a seamless checkout process.

Merchant Services 52

Merchant Services Payment Services Checkout Consumer 52