I Vend

MARCH 14, 2023

Retailers have to find a way to make the shopping experience more human, engaging and personalised and many are turning to the smart use of retail technology, specifically mobile point of sale, or mPOS. Mobile POS allows store associates to get alongside customers as they are making their buying decisions.

Shopping 90

Shopping Point of Sale Payment Services Checkout 90

Retail TouchPoints

MAY 2, 2023

One way is to provide your buyers with the option of return shipping protection embedded directly into your customer-facing online shopping experience. Embedded protection offered at the point of sale is not a radically new concept, and you may already have personal experience with it.

Customer Retention 244

Customer Retention Returns Merchant Services Shipping 244

I Vend

JULY 8, 2022

There is less chance of error, it reduces customer queries and means they get ‘no surprises’ at the end of the checkout process. All of which makes for a more streamlined checkout and a happier customer. Interaction and engagement are primary drivers of customer retention, and therefore increased sales.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. You may want to consider creating a hashtag for people who want to tweet their latest photos or hire a social media influencer to promote your brands, customer stories, catalogs, new arrivals, etc.

Retail Trends 94

Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

MARCH 30, 2023

The same technology also can prompt customers with proactive messages after they leave the checkout page, but before they leave the site entirely, to capture them in the moment. This misunderstanding of pain points (and how to relieve them) applies at multiple points in the shopper journey. View the session on demand.

Point of Sale 273

Point of Sale Checkout Consumer Promotions 273

I Vend

OCTOBER 6, 2022

A retail business without a point of sale system seems unthinkable. Retail technology drives growth, through enhanced customer experience and increased sales. Mobile POS Mobile POS enables staff to interact with customers in the aisle, rather than simply at the checkout.

Inventory Management 97

Inventory Management Payment Services Point of Sale Checkout 97

I Vend

APRIL 12, 2022

The European Business Review recently reported , for example, on research that put the cost of acquisition at five times higher than retention. When it comes to profitability, the gains are even more compelling: Bain & Co’s research shows that a 5% increase in customer retention can ramp up profits by anything from 25% to a massive 95%.

Payment Services 96

Payment Services Customer Retention Customer Experience Promotions 96