article thumbnail

‘Surf Hippie’ Lifestyle Brand Faherty Unifies Physical and Digital Data to Enhance Omnichannel CX

Retail TouchPoints

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

article thumbnail

Chico’s Adds Two-Hour Delivery in Partnership With Walmart GoLocal

Retail TouchPoints

The fashion brand has continued building out its digital offerings in 2021 with the launch of StyleConnect , a clienteling and mobile checkout tool, and the appointment of Jay Topper as Chief Digital Officer.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Social Commerce, Same-Day Delivery and Live Chat are Driving Sephora’s Omnichannel Evolution

Retail TouchPoints

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. I could see that sort of clienteling aspect come into it.

article thumbnail

Harry Rosen Goes ‘Headless’ to Support Digital Service Shift

Retail TouchPoints

Key features include one-click checkout for pre-filled shopping carts, expanded payment options such as Alipay and WeChat Pay, a hassle-free returns process , and seamless omnichannel fulfillment options. “We We found the path we were going on wasn’t about finding one great software partner.

article thumbnail

Retail Consumer Behavior Patterns and Shifting Dynamics: The Future of Retail & Retail Trends

RETAIL MANAGEMENT SOFTWARE

Self-service check-ins and checkouts have become the new norm, saving time and money for retailers. Retention takes center stage for retail businesses ; retailers can enhance their post-purchase experiences, streamline fulfillment, and increase their communications with current customers. New Look Stores.

article thumbnail

2024 Industry Trend Guide

Storis

Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Mobile POS eliminates these friction points while expediting checkout anywhere in a showroom. The growing prevalence of special orders across industries will increase expectations of fulfillment timeframes. Take Amazon and Shopify.

article thumbnail

New Research: Retailers Plan to ‘Invest Their Way’ Through Impending Recession

Retail TouchPoints

Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.”

Planning 268