Harry Rosen Goes ‘Headless’ to Support Digital Service Shift
Retail TouchPoints
DECEMBER 18, 2020
A family institution since its founding in 1954, Harry Rosen has always been lauded for its highly personal service and needed a way to empower customer advisors as all 17 of its stores faced closures during the pandemic. However, this solution didn’t embed seamlessly into advisor workflows, making adoption a struggle.
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