Inside Retail

APRIL 30, 2024

Central to this transformation was the adoption of NewStore , a unified commerce platform anchored in an omnichannel POS – with built-in solutions such as order and inventory management, clientelling, and store fulfilment. Customer details and order details were across many different systems,” explained Ratcliffe.

Clienteling 147

Clienteling Checkout Customer Experience Inventory Management 147

Retail TouchPoints

JUNE 29, 2021

The data is available in real time at the POS, empowering store associates to deliver seamless brand experiences with capabilities such as mobile checkout, endless aisle, store fulfillment, inventory management and clienteling. As we grow, we want to be the best we can be.

Clienteling 157

Clienteling Inventory Management Checkout Fulfillment 157

Retail TouchPoints

DECEMBER 18, 2020

Associates play a crucial in the omnichannel customer experience. They create a face for the brand and use their personal experiences and opinions to guide shoppers seamlessly through the decision-making journey. We found the path we were going on wasn’t about finding one great software partner.

Payment Services 312

Payment Services Checkout Customer Experience Planning 312

Retail TouchPoints

JULY 29, 2021

The LVMH -owned retailer did have to play a bit of catch up, though, when it came to omnichannel fulfillment , fast-tracking the roll out of services like BOPIS and launching new innovations such as virtual beauty consultations. But if they have two good experiences, they’re hooked for life, so the bar is high.

Social Commerce 278

Social Commerce Checkout Payment Services Clienteling 278

Storis

JANUARY 22, 2024

Buy with Prime” enables Shopify merchants to use Amazon’s payment and fulfillment services. Amazon’s presence establishes trust for customers looking to purchase from lesser-known websites and increases revenue for all parties. Mobile POS eliminates these friction points while expediting checkout anywhere in a showroom.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Retail TouchPoints

FEBRUARY 6, 2023

Indeed, when asked how they view their stores today, three of the top six responses involved omnichannel integration with ecommerce operations , including expanding stores’ roles as fulfillment centers, data collection points and ecommerce “showrooms.”

Planning 251

Planning Payment Services Checkout Fulfillment 251

Retail TouchPoints

FEBRUARY 29, 2024

It’s also a useful architecture for adding CRM capabilities, for example “ensuring you can align a single view of the customer across multiple channels, and extending that into clienteling,” he added. Near-term advancements will address current limitations, enhancing customer experience and retailer security.”

Point of Sale 217

Point of Sale Merchant Services Payment Services Checkout 217