article thumbnail

Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Amplify customer support functions . Know how live chat software could help you! .

article thumbnail

RIC20 Recap: Speakers Provide Answers to Five Pressing Questions

Retail TouchPoints

Katie Osberg, Global Retail Partnerships Lead, Business Communications, Google “Did you know that 89% of consumers begin their buying process with a search engine? You should 100% be doing that right now.”.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Overcoming Today’s Biggest Retail Management Challenges

Retail Next

Maintaining customer loyalty. Customers are looking for exceptional service and unbeatable prices from trustworthy retailers. Needless to say, customer experience is a crucial factor for brand loyalty. And without loyal customers, it’s difficult for businesses to grow. Managing your business and brand.

article thumbnail

Guest Post: Personalizing Digital Customer Experience with a Live Chat Software

Hyken

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Amplify customer support functions . Know how live chat software could help you! .

article thumbnail

Ecommerce is Crowned King: Strategies for Keeping Pace with the New Reign

Retail TouchPoints

This massive shift to digital has forced retailers to rethink how they do business, communicate with their customers, and find creative ways to stay ahead in the evolving retail landscape. Use your data to provide a great customer experience. In fact, 50% of retailers claimed bad data hurts their business (i.e.,