Retail TouchPoints

OCTOBER 20, 2020

And to answer that question, we’ve developed a term called C-Commerce (consumer commerce).”. Question 2: How can retailers adapt to constraints on top-of-the-funnel consumer discovery? We require connection with other people — don’t forget that when you’re building the experience, especially online.”. We are creatures.

Merchant Services 152

Merchant Services Shopping Consumer Business Communication 152

Retail Next

FEBRUARY 19, 2020

In the face of uprising challenges, retail brands must continue to expand the consumer base, build customer relationships, increase brand awareness, boost consumer relationships, enhance loyalty, and much more. So yeah, running a business , particularly a retail business, is not as simple and straightforward as it used to be.

Management 59

Management Marketing Shipping Shopping 59

Hyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Amplify customer support functions . Enable co-browsing and humanize chat experience .

Customer Experience 71

Customer Experience Checkout Business Communication Fulfillment 71

Hyken

MAY 7, 2021

He shares how brands can make their customers’ digital experiences more personalized. Have you recently taken your business online? Are you looking to make your digital customer experience more personalized? Amplify customer support functions . Enable co-browsing and humanize chat experience .

Customer Experience 56

Customer Experience Checkout Business Communication Fulfillment 56

Hyken

DECEMBER 31, 2021

It’s a short-sighted strategy to focus on customer acquisition vs. retention.? Even if you’re able to acquire customers, if you can’t keep them, eventually your pool of consumers will dry up. . Not being able to retain customers is a red flag that there’s something missing in your business strategy.

Customer Retention 111

Customer Retention Business Communication Marketing Consumer 111