Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

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Boutique Department Stores Fashion Accessories 262

365 Retail

OCTOBER 30, 2023

A comprehensive survey by Tyl by NatWest offers a deep dive into the changing relationship between consumers and retailers, examining the factors that attract shoppers to both small boutiques and large commercial outlets. In response to economic uncertainties, 44% of respondents are actively managing their finances.

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Customer Experience Shopping Boutique Finance 111

A1 Retail

JANUARY 21, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Boutique ATS Customer Experience Consumer 81

Retail TouchPoints

NOVEMBER 30, 2022

Our email marketing team sends tailored communication to anyone whose first experience with our brand was through a store. We have been lucky to partner with Leap on both the buildout and day-to-day operations of this store, including the management of the in-store team.

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Retail Focus

NOVEMBER 8, 2021

Beaverbrooks, the family-owned jewellery retailer, has opened a brand-new boutique at centre:mk Milton Keynes, one of the top 10 retail destinations in the UK. The new boutique offers a selection of TAG Heuer’s most anticipated launches and heritage pieces, alongside leading luxury watch brands including OMEGA, Breitling and TUDOR.

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Boutique ATS Location Customer Experience 278

Retail Times

JUNE 14, 2023

The historic Parisian fashion house Balmain has implemented the leading provider of Distributed Order Management System (DOM), Fluent Order Management, across its online boutiques in Europe, the APAC region and both North and South America.

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Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Van Mulryan: It’s our seventh boutique in Australia, in Adelaide,’s Rundle Mall. It’s been a long time coming.

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Inside Retail

NOVEMBER 28, 2021

Taking inspiration from the brand’s very first Salon which opened in Geneva over 60 years ago, the new store concept is designed to be a warm, inviting environment in which customers can learn about the heritage of the brand. This will be our second boutique in Sydney, but first standalone boutique here.

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Inside Retail

NOVEMBER 23, 2023

“We are excited to be part of this transformative journey with Aura Blockchain Consortium,” said Carlo Alberto Beretta, general brand manager at Tod’s. Di Bag is available in selected Tod’s boutiques and on tods.com.

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A1 Retail

OCTOBER 5, 2021

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Boutique ATS Customer Experience Accessories 59

Retail TouchPoints

FEBRUARY 17, 2022

Chico’s will leverage fabric’s technology, including omnichannel order management and inventory systems, to power its commerce offerings across the entire company. Additionally, fabric’s inventory management capabilities will help the retailer improve accuracy and transparency across all three of its banners to boost the customer experience.

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Inside Retail

MARCH 7, 2024

Growing the team for global expansion Currently, Nakedvice sells products online and in-store through its Melbourne Flagship in Abbotsford, which serves as a destination location for customers. Expansion plans will be supported by the opening of a second boutique in Victoria and a third in New South Wales by the year’s end.

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Inside Retail

MARCH 19, 2024

While it was important to drive volume through e-commerce, it was important to improve the overall customer experience. Prior to this, we didn’t have the structure right, so it [the previous customer experience] really held us back in what we did,” he said. At the time the brand had 10 stores in Victoria. “We’re

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Customer Experience Boutique Marketing Shipping 243

Retail Focus

JANUARY 25, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

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Boutique ATS Customer Experience Shopping 37

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

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Customer Experience Boutique Finance Apparel 247

Retail TouchPoints

FEBRUARY 21, 2024

“We focus on bringing in a retail experience that feels modern and value-additive to the employees, patients and visitors on-site,” Kloor explained. Stores are curated and merchandised to reflect a high-end boutique or spa. And then we expand that to create amenities that actually serve and provide what people need.”

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Inside Retail

DECEMBER 20, 2023

As Neil Saunders, managing director and retail analyst at GlobalData, noted, “The acquisition of Farfetch provides the company with the funding it needs to keep going… For Coupang, which operates a marketplace along with supporting logistics, the deal makes sense as it doesn’t currently operate all that strongly in luxury fashion.

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Boutique Clienteling Fashion Customer Experience 130

Inside Retail

AUGUST 24, 2021

We’re going to see more retailers adopting technologies to improve the human experience within their businesses. This area has traditionally been somewhat overlooked, but there’s a strong correlation between a fantastic customer experience and a positive working environment for staff.

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Boutique Management Checkout Customer Experience 364

Inside Retail

SEPTEMBER 19, 2022

Those] pop-up boutiques were incredible opportunities to propel interest and engage with a wider community of international shoppers,” Norris said. “As The business’ first Athletica store opened in Westfield Miranda in July, located in the Sutherland Shire of southern Sydney.

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365 Retail

NOVEMBER 29, 2023

The enhancement of the showroom underscores the Bullring’s status as a key shopping destination in Birmingham, the UK’s second-largest city The revamped boutique, now occupying an impressive 8,000 square feet, spans two levels. This reopening marks a significant expansion and renovation of the outlet.

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ATS Boutique Customer Experience Shopping 111

Retail Focus

MAY 23, 2022

Braehead owned by property company SGS and asset managed by Global Mutual Properties, has announced that H&M has opened the doors to its new new Braehead store in Glasgow. It is currently home to over 100 fashion and lifestyle brands – from specialist boutiques to high street favourites – including Apple, Next and Pandora.

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Boutique Customer Experience Management Fashion 162

Inside Retail

FEBRUARY 6, 2024

The all-glass facade of the revamped store draws travellers into a dynamic retail environment, including the world’s first ‘House of Suntory’ shop-in-shop boutique, celebrating Japanese artistry and craftsmanship, as well as seamlessly integrated Hennessy and Penfolds boutiques.

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Boutique Shopping Location Customer Experience 130

Inside Retail

MAY 27, 2021

With a 38-level office tower, boutique hotel and 5,000 square metres of retail space, 80 Collins aims to give different types of customers – CBD workers, international tourists and local shoppers – multiple reasons to come back and explore the precinct at different times of day. IR: What is the customer experience like?

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Boutique Customer Experience Shopping Fashion 246

Inside Retail

DECEMBER 4, 2023

I think this really takes us to another level, especially being in the sporting capital of Australia,” Gary Williams, Rebel’s managing director, told Inside Retail. With a modern couch and thoughtful styling, the space feels more like an upscale boutique than a national retail chain. “I It’s not an easy nut to crack.

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Store Layout Apparel Boutique Customer Experience 264

Inside Retail

NOVEMBER 22, 2022

The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. Retail has changed so much over my career – from shopping centres and strip shops to what we have now in cross-channel customer experiences and constant technology innovation.

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Accessories Boutique Fashion Customer Experience 130

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. We’re harnessing data to really personalize and offer an amazing experience that’s frictionless across the full ecosystem of everything we do. ”. Rebag started opening retail boutiques in 2017 and had 10.

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Boutique Customer Experience Location Accessories 321

Retail TouchPoints

SEPTEMBER 8, 2023

As a result, they are now allowing retailers to make accurate and faster shipping promises, which in turn helps to drive conversion and improve the customer experience. Today’s promise engines have gotten smarter about transit time, carrier rates, inventory location and other factors.

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Merchant Services Shipping Fulfillment Markdowns 251

A1 Retail

OCTOBER 26, 2022

Launching the new 2,740 sq ft unit, partnering with world-renowned Swiss watch brand TAG Heuer for its standalone boutique, Beaverbrooks has invested over £1m to refit the Merry Hill store, demonstrating strong commitment to the destination. Their offer adds to the aspirational retail on Merry Hill’s upper level.

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Boutique Customer Experience Management Location 59

Retail TouchPoints

SEPTEMBER 18, 2020

boutiques in 47 states and the District of Columbia, experienced a comp sales drop of 5% for the three months ended Aug. 1, 2020, even though this figure excludes sales from boutiques that were closed four or more days per week due to COVID-19. Francesca’s, which operates approximately 700.

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Boutique Payment Services Jewelry Accessories 135

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology. Payment systems evolution.

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Inside Retail

NOVEMBER 29, 2022

Since 2019, it has relaunched its online offering in Australia, rolled out dedicated e-commerce sites and fulfilment centres in New Zealand and the UK, and upgraded its warehouse management and order management systems, leading to significant efficiency gains and growth. All of our boutiques have iPads.

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Payment Services Fulfillment Checkout Fashion 245

A1 Retail

NOVEMBER 4, 2021

Beaverbrooks, the family-owned jewellery retailer, has opened a brand-new boutique at centre:mk Milton Keynes. Upsizing into a new unit, Beaverbrooks has launched in a 2,744 sq ft store on Crown Walk, more than doubling its presence at centre:mk and adding a new luxury boutique from premium watchmaker, TAG Heuer.

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Boutique ATS Customer Experience Location 59

Inside Retail

MAY 8, 2022

Suzanne Khouzame: When I think back, I wonder how I was so brave at such a young age to venture into the unknown without an ounce of experience in footwear or business, but I am glad that I did, as I managed to work hard, take risks, and learn from them as I went. A lot of thought goes into our store experience for the customer.

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Retail TouchPoints

NOVEMBER 29, 2023

The goal was to go beyond just buying products on shelves and reframing the customer experience. Critical to this experience’s success is a curation manager and cultivator, who is the “heart of the center,” according to Ibrahim. In Q1 2023, consumer spend at The Dolphin was 7.8% ahead of the same period in 2022.

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Inside Retail

DECEMBER 18, 2023

Lockdowns and the pandemic changed all of that, and today there’s hardly a CEO, board or management team that hasn’t taken the full dive into data and digital as their path to future success. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

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Indigo 9 Digital

SEPTEMBER 7, 2022

Commissions typically range from 25%-33% depending on whether in addition to providing eCommerce functionality Farfetch manages shipping, returns or other services. Under this model brands have more control over merchandising, pricing and the customer experience.

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Boutique Fashion Customer Experience Markdowns 98

Inside Retail

AUGUST 18, 2022

Australian luxury pearl brand Kailis has been creating beautiful pieces for customers since the Kailis family became involved in pearl farming in the 1970s in Western Australia. Here, we chat with general manager Tanya Tindal about the evolution of the fine jewellery industry and her plans for the business. How did it begin?

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