Inside Retail

JANUARY 21, 2024

The luxury market is categorised by its exclusivity, maintained through a combination of high price points, consciously limited product volumes, reputation and customer experience, amongst other factors. Longchamp manages 325 direct-to-consumer stores through 25 distribution subsidiaries around the world. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

365 Retail

MAY 23, 2022

Braehead owned by property company SGS and asset managed by Global Mutual Properties, has announced that H&M has opened the doors to its new new Braehead store in Glasgow. This allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. million and has excellent transport links.

Customer Experience 122

Customer Experience ATS Boutique Fashion 122

Retail TouchPoints

NOVEMBER 30, 2022

Katie Twidwell: We’ve heard that while customers have become much more accustomed to shopping online, they’re craving the opportunity to see, feel, and experience our clothes in person as a part of their purchasing experience. LaFleur’s inspiration for expanding from a showroom model into a traditional retail space?

Boutique 273

Boutique Promotions Shipping Location 273

Inside Retail

JANUARY 3, 2023

With new applications on the horizon, AI is set to play an ever growing role in improving not only customer experience, but also store efficiency and operations. Whether it’s a small boutique or a major department store chain, all businesses can harness the potential of this powerful technology. Payment systems evolution.

Payment Services 290

Payment Services Shopping Checkout Kiosk 290

A1 Retail

JANUARY 21, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

Boutique 81

Boutique ATS Customer Experience Consumer 81

Retail Focus

NOVEMBER 8, 2021

Beaverbrooks, the family-owned jewellery retailer, has opened a brand-new boutique at centre:mk Milton Keynes, one of the top 10 retail destinations in the UK. The new boutique offers a selection of TAG Heuer’s most anticipated launches and heritage pieces, alongside leading luxury watch brands including OMEGA, Breitling and TUDOR.

Boutique 278

Boutique ATS Location Customer Experience 278

Inside Retail

NOVEMBER 28, 2021

Taking inspiration from the brand’s very first Salon which opened in Geneva over 60 years ago, the new store concept is designed to be a warm, inviting environment in which customers can learn about the heritage of the brand. How important is it for the brand to have that direct connection with its customer base?

Boutique 246

Boutique Customer Experience Consumer Shopping 246

Inside Retail

MARCH 6, 2023

Here, we speak with the brand’s general manager, Van Mulryan, about the new Tag Heuer boutique in Adelaide, the increased demand for luxury items and how her upbringing has shaped her career. Van Mulryan: It’s our seventh boutique in Australia, in Adelaide,’s Rundle Mall. It’s been a long time coming.

Boutique 264

Boutique Wholesale Clienteling Point of Sale 264

Retail TouchPoints

MAY 13, 2024

My recent work writing a book about tourism retail has involved speaking with a huge range of other retailers, from luxury executives to humble small shop owners. In my experience, queues tend to generate more buzz for hospitality venues than retailers. Anticipating and Managing Queues The key to a successful queue lies in planning.

Boutique 204

Boutique Planning Advertising Customer Experience 204

Inside Retail

MARCH 19, 2024

Under the leadership of the brand’s marketing director Nick Jackson, the third generation of the family to run the business, Peter Jackson has rolled out a new e-commerce platform, which supports a seamless omnichannel experience for customers across all touchpoints. Data will shape how we fill out the shops moving forward.

Customer Experience 243

Customer Experience Boutique Marketing Shipping 243

A1 Retail

OCTOBER 5, 2021

Nespresso has debuted its new experiential boutique concept in the UK at the Bluewater shopping centre in Kent. The evolved boutique concept is designed to meet shoppers’ changing needs by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

Boutique 59

Boutique ATS Customer Experience Accessories 59

Inside Retail

MARCH 7, 2024

Growing the team for global expansion Currently, Nakedvice sells products online and in-store through its Melbourne Flagship in Abbotsford, which serves as a destination location for customers. Expansion plans will be supported by the opening of a second boutique in Victoria and a third in New South Wales by the year’s end.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. One thing The Very Group had in spades, by virtue of its steady stream of web traffic, was shopping data.

Customer Experience 222

Customer Experience Boutique Finance Apparel 222

Inside Retail

FEBRUARY 6, 2024

With its recent grand reopening of the Terminal 3 Departure Central duplex store at Changi Airport, Lotte Duty Free has unveiled a new look where shopping becomes an immersive experience, blending cutting-edge technology with the allure of premium brands.

Boutique 130

Boutique Shopping Location Customer Experience 130

Retail Focus

JANUARY 25, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees.

Boutique 37

Boutique ATS Customer Experience Shopping 37

365 Retail

NOVEMBER 29, 2023

Goldsmiths a member of the Watches of Switzerland Group , recently reopened its showroom at the Bullring shopping centre in Birmingham. Enhancing the customer experience, Goldsmiths at Bullring has added a premium hospitality bar on the upper floor. This reopening marks a significant expansion and renovation of the outlet.

ATS 109

ATS Boutique Customer Experience Shopping 109

Inside Retail

SEPTEMBER 19, 2022

Those] pop-up boutiques were incredible opportunities to propel interest and engage with a wider community of international shoppers,” Norris said. “As The business’ first Athletica store opened in Westfield Miranda in July, located in the Sutherland Shire of southern Sydney.

Wholesale 246

Wholesale Boutique Fashion Department Stores 246

Retail Focus

MAY 23, 2022

Braehead owned by property company SGS and asset managed by Global Mutual Properties, has announced that H&M has opened the doors to its new new Braehead store in Glasgow. This allows customers to donate any unwanted clothes and textiles, by any brand, whilst shopping in-store. million and has excellent transport links.

Boutique 162

Boutique Customer Experience Management Fashion 162

Inside Retail

DECEMBER 4, 2023

the flagship store features a slew of new customer service offerings, including a dedicated Fit Studio for female shoppers to try on sports bras and leggings, 3D foot-scanning and shoe recommendation technology, and the city’s first-ever rooftop basketball court. Dubbed RCX 2.0, It’s not an easy nut to crack. That is our aspiration.”

Store Layout 264

Store Layout Apparel Boutique Customer Experience 264

Inside Retail

MAY 27, 2021

Saint Laurent, Mulberry and Golden Goose are just a few of the international designer brands that have opened stores in 80 Collins, Dexus’ new high-end shopping and dining precinct in Melbourne. Arabella Richards: It’s luxury retail meets curated dining experience. IR: What is the customer experience like?

Boutique 246

Boutique Customer Experience Shopping Fashion 246

Inside Retail

NOVEMBER 22, 2022

The accessories brand’s managing director reveals the two women who have inspired her most and the biggest lessons she’s learned. Retail has changed so much over my career – from shopping centres and strip shops to what we have now in cross-channel customer experiences and constant technology innovation.

Accessories 130

Accessories Boutique Fashion Customer Experience 130

Retail TouchPoints

SEPTEMBER 8, 2023

As a result, they are now allowing retailers to make accurate and faster shipping promises, which in turn helps to drive conversion and improve the customer experience. As a retailer, you now have multiple options to create promises tailored to specific SKUs, specific times and specific customer zip codes.

Merchant Services 228

Merchant Services Shipping Fulfillment Markdowns 228

Retail TouchPoints

JULY 6, 2020

For more and more brands, data analysis drives the customer experience, and BEA winners exemplified that trend. We’re harnessing data to really personalize and offer an amazing experience that’s frictionless across the full ecosystem of everything we do. ”. Rebag started opening retail boutiques in 2017 and had 10.

Boutique 301

Boutique Customer Experience Location Accessories 301

Retail Focus

FEBRUARY 12, 2024

AI’s Impact on Customer Experience AI takes the possibilities even further by not just collecting data but also learning from it. This can lead to personalized shopping experiences, with AI analyzing a customer’s shopping history to offer tailored recommendations through digital displays as they browse the store.

Kiosk 130

Kiosk Store Operations Inventory Management Boutique 130

A1 Retail

OCTOBER 26, 2022

Launching the new 2,740 sq ft unit, partnering with world-renowned Swiss watch brand TAG Heuer for its standalone boutique, Beaverbrooks has invested over £1m to refit the Merry Hill store, demonstrating strong commitment to the destination. Their offer adds to the aspirational retail on Merry Hill’s upper level.

Boutique 59

Boutique Customer Experience Management Location 59

Inside Retail

MAY 8, 2022

Suzanne Khouzame: When I think back, I wonder how I was so brave at such a young age to venture into the unknown without an ounce of experience in footwear or business, but I am glad that I did, as I managed to work hard, take risks, and learn from them as I went. A lot of thought goes into our store experience for the customer.

Boutique 130

Boutique Fashion Shipping Customer Experience 130

A1 Retail

NOVEMBER 4, 2021

Beaverbrooks, the family-owned jewellery retailer, has opened a brand-new boutique at centre:mk Milton Keynes. Upsizing into a new unit, Beaverbrooks has launched in a 2,744 sq ft store on Crown Walk, more than doubling its presence at centre:mk and adding a new luxury boutique from premium watchmaker, TAG Heuer.

Boutique 59

Boutique ATS Customer Experience Location 59

Retail Focus

OCTOBER 20, 2023

Without focusing spaces can appear darker, vital lighting problems like glare control can be ignored and a customer’s attention can easily be drawn away from the brand’s intended customer experience. Because focusing makes such a difference to retail stores, it is a key part of the service offered by Shoplight.

Boutique 147

Boutique Customer Experience Shopping Management 147

Indigo 9 Digital

SEPTEMBER 7, 2022

The prevailing wisdom at the time which hasn’t gone completely away is that you can’t translate a high touch experience, one often involving thousands of dollars, online. Then the COVID-19 pandemic hit and consumers around the world were forced to shop online sending digital sales to levels never seen before.

Boutique 98

Boutique Fashion Customer Experience Markdowns 98

Inside Retail

AUGUST 18, 2022

Australian luxury pearl brand Kailis has been creating beautiful pieces for customers since the Kailis family became involved in pearl farming in the 1970s in Western Australia. Here, we chat with general manager Tanya Tindal about the evolution of the fine jewellery industry and her plans for the business. How did it begin?

Boutique 130

Boutique Fashion Planning Consumer 130

Inside Retail

JULY 19, 2022

The new stores at the iconic luxury mall are designed to expand its lifestyle, beauty and food and beverage offerings so shoppers can get a taste of specially curated merchandise and unique shopping experiences. “We This program will cover around 111,000 sq ft of retail space across levels one to three.

Clienteling 130

Clienteling Supermarket Shopping Specialty Retailers 130

Inside Retail

DECEMBER 18, 2023

Lockdowns and the pandemic changed all of that, and today there’s hardly a CEO, board or management team that hasn’t taken the full dive into data and digital as their path to future success. We should all be able to enhance our customer experience (CX) and better manage our customer relationships (CRM).

Supermarket 147

Supermarket Boutique Customer Experience Checkout 147

Inside Retail

SEPTEMBER 21, 2022

My definition of luxury is the combination of extraordinary creative talent with extraordinary craft and an uplifting customer experience. This year, we will enter China, with a shop at Nanjing-deji and online with Tmall. These codes are magnified with the new aesthetic of the Maison Francis Kurkdjian boutiques.

Boutique 130

Boutique Fashion Marketing Department Stores 130

Retail TouchPoints

JUNE 13, 2022

As they explore the experience, fans will also unlock new zones and additional PUMA sportswear pieces. Gap also chose Roblox as the venue for its first virtual experience — a digital boutique geared toward teens in the user-generated world Club Roblox. The brand promises to update the space regularly. NFTs Everywhere You Look.

Jewelry 335

Jewelry Fashion Boutique Planning 335

A1 Retail

MAY 25, 2022

Sustainability and customer experience will sit at heart of the new offer. Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and asset managed by Global Mutual Properties, is pleased to announce that H&M opened the doors to its new store at the centre on Friday 20 th May.

Boutique 59

Boutique Customer Experience Management Fashion 59

DMS Retail

JANUARY 19, 2024

Retailers, from small boutiques to large chains, are leveraging these technologies to enhance customer experience and streamline operations. Retail businesses are utilizing AI-driven chatbots not just for customer service but as a core component of their marketing strategies. ChatGPT for Retail Managers

Boutique 40

Boutique Target Market Advertising Consumer 40

CJ Retail Solutions

JULY 7, 2023

From enhancing customer experiences to ensuring the longevity of equipment and facilities, retail maintenance plays a vital role in keeping businesses running smoothly. By adopting a proactive approach, retailers can minimise downtime, save on costly repairs, and ensure a smooth shopping experience for customers.

Customer Experience 52

Customer Experience Inventory Management Boutique Management 52