A1 Retail

JUNE 2, 2025

The survey of 2,000 Brits found that the in-person retail industry shows no signs of disappearing, as just one percent of respondents claimed to shop purely online. So, how can retailers create the perfect atmosphere in-store to deliver on customer experience and keep shoppers loyal?

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Shopping Department Stores Customer Experience Beauty and Health 102

Retail TouchPoints

JANUARY 31, 2025

Stores are a massive canvas theyre experiential, theyre engaging and its where the vast majority of transactions are actually happening, said Parbinder Dhariwal, VP and General Manager of CVS Media Exchange (CMX), CVS Healths retail media network, at the 2024 Retail Innovation Conference and Expo.

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Visual Merchandising Advertising Beauty and Health Marketing 299

Retail TouchPoints

JULY 11, 2022

CVS has unveiled a new shop-in-shop concept called Skin Care Center featuring solutions for skin health in three U.S. Through the Skin Care Centerspaces, which were developed in partnership with L’Oréal , CVS said it hopes to offer experiences formerly afforded only to those who shop prestige beauty retail.

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Location Beauty and Health ATS Customer Experience 297

Inside Retail

SEPTEMBER 11, 2021

Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining how to deliver new engaging experiences virtually by leveraging new technologies. billion in 2020 (Mordor Intelligence, 2021), Australians are major consumers of health and beauty products worldwide.

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Beauty and Health Customer Experience Consumer Promotions 246

Inside Retail

JUNE 4, 2025

Adore Beauty has upgraded its loyalty program to better match its new omnichannel offering and meet the demands of the modern beauty consumer an individual who enjoys shopping across brands and categories. The new program offers Adore Beauty customers more value than the retailers previous loyalty program.

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Customer Retention Promotions Shopping Marketing 130

Retail TouchPoints

MAY 12, 2021

Rite Aid has partnered with last-mile logistics platform DoorDash to offer same-day delivery of non-prescription health, convenience and wellness products from more than 2,100 locations across 17 states. ” Customers within range of participating Rite Aid stores can now order products on the DoorDash app or website. .

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Beauty and Health Customer Experience Location Shopping 213

Inside Retail

SEPTEMBER 1, 2021

It’s no secret that the skincare category has accelerated in recent years and both on- and offline brands have begun investing in physical stores and experiences. In the past year, skincare brand Dermalogica has evolved its bricks-and-mortar offering and launched new kiosks in shopping centres with a focus on treatments and skincare analyses.

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Kiosk Beauty and Health Customer Experience Consumer 246

Retail TouchPoints

MARCH 30, 2021

One of my first jobs was at The Body Shop. It was the early 1990s, and the store was situated in a shopping mall. In addition to soaps that smelled like various types of fruit and lip balms in small pots, The Body Shop was known for its values. At the time, there was no online shopping. Customers had very little choice.

Shopping 284

Shopping Beauty and Health Customer Experience Consumer 284

365 Retail

MARCH 22, 2025

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution.

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Health & Wellness Shopping Consumer Customer Experience 64

Inside Retail

FEBRUARY 19, 2025

Guy Nappa co-founder and COO at Oz Hair & Beauty tops the rankings of Inside Retails 2025 Top 50 People in E-Commerce, presented by Australia Post. Nappa first started working at Oz Hair & Beauty as a warehouse packer during school holidays and officially joined the business as a partner in 2015.

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Beauty and Health Shipping Customer Experience Fashion 130

Retail TouchPoints

AUGUST 5, 2021

In a move to match the delivery options offered by its major pharmacy competitors Walgreens and CVS, Rite Aid has partnered with Shipt to offer same-day delivery of health and wellness products from more than 2,000 stores in 17 states. Our partnership with Shipt brings another level of convenience to the Rite Aid customer experience. “Our

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Beauty and Health Customer Experience Consumer Shopping 279

Inside Retail

SEPTEMBER 12, 2024

After unveiling its renovated Melbourne Central store earlier this month, French beauty giant Sephora is now gearing up to open the doors to its new store in Sydney’s Westfield Miranda shopping centre. It strives to stay at the forefront of beauty retail with its fully integrated omnichannel shopping experience.

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Store Layout Shopping Customer Experience Fulfillment 262

Retail Focus

JANUARY 20, 2023

Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts. “We With more stores to come from our business in 2023, we are proud to continue to innovate, with our customer at the heart of everything we do.”

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Location Beauty and Health Customer Experience Shopping 290

Inside Retail

NOVEMBER 10, 2022

Chemist Warehouse announced the launch of an online marketplace last week in an effort to expand its online presence in the pharmacy, health and beauty categories. Marketplacer, which has been helping retailers build their own marketplace offerings for six years, has benefited from the uptake of online shopping over the last few years.

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Beauty and Health Health & Wellness Shipping Customer Experience 246

Retail TouchPoints

MAY 25, 2022

Chanel plans to deliver personalized experiences to top-purchasing clients through dedicated boutiques as it builds upon strong FY2021 earnings of $15.6 Our biggest preoccupation is to protect our customers and in particular our pre-existing customers,” Philippe Blondiaux, Global CFO of Chanel told Business of Fashion.

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Boutique Beauty and Health Fashion Customer Experience 279

Inside Retail

MARCH 2, 2025

Its bold red aesthetic reflects the warmth and rugged beauty of the territorys landscapes. By night, the shop becomes a glowing beacon within Darwins cityscape. Every detail reflects the natural beauty of the Australian landscape, fostering a serene and inviting atmosphere. The space is designed to evoke a soft, feminine energy.

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Boutique Beauty and Health Apparel Shopping 130

Inside Retail

SEPTEMBER 30, 2024

In Australia, the top product categories include: health and beauty products, such as skincare and shaving supplies; pet care, food and beverage, such as meal kits; household essentials; and premium alcohol. The value the subscriptions are perceived to provide also may decline over time, leading to problems with customer retention.

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Marketing Beauty and Health Promotions Customer Retention 246

Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Sally Beauty operates more than 5100 retail stores under several banners.

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Management Store Operations Promotions Customer Experience 147

365 Retail

MARCH 12, 2025

Charlotte Tilbury Beautys flagship counter at Heathrow Terminal 5 has undergone a major refurbishment. Originally launched in July 2019 as the brands first-ever travel retail counter, the updated space now offers an enhanced shopping experience with digital screens, interactive services, and exclusive products.

Customer Experience 59

Customer Experience Beauty and Health Location Management 59

365 Retail

FEBRUARY 7, 2025

The Fragrance Shop has announced the grand reopening of its Eldon Square store in Newcastle, following a major refurbishment. Upgraded shopping experience with digital innovation Located in one of the busiest retail hubs in the North East, the Eldon Square store has been redesigned to enhance the customer experience.

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Shopping Customer Experience Location Beauty and Health 64

Retail Focus

JULY 17, 2024

Specialist fragrance retailer, The Perfume Shop (TPS), has seen “out on time” shipment rates across the UK and Ireland hit 99.2% TPS is part of AS Watson Group, the world’s largest international health and beauty retailer. Having invested £2.5m

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Shopping Shipping Beauty and Health Management 147

Retail TouchPoints

JANUARY 4, 2021

Beauty is riding high on seven consecutive quarters of net sales growth. Beauty leadership reported 7% year-over-year net sales growth , largely driven by the company’s “strength in digital” during the pandemic. Beauty and added two new brands, W3LL PEOPLE and Keys Soulcare, to its portfolio. Cosmetics to e.l.f. How is e.l.f.

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Beauty and Health Consumer Health & Wellness Marketing 264

Inside Retail

FEBRUARY 13, 2024

DFS Group, the world’s premier luxury travel retailer which is privately held and majority owned by LVMH, recently unveiled a new concept set to redefine the beauty shopping landscape. Blain said customers are leaving refreshed and inspired with tailored recommendations from its team of beauty consultants.

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Customer Experience Shopping Location ATS 130

Retail TouchPoints

NOVEMBER 7, 2022

After eight years at Amazon — during which time she not only managed the pandemic-stressed toilet paper business but also helped launch the ecommerce giant’s professional and luxury beauty segment and served as Chief Marketing Officer for Amazon Fashion — Trousdale has taken on a new challenge.

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Beauty and Health Consumer Planning Marketing 264

Inside Retail

MAY 16, 2021

Beauty and burgers collide in a new partnership between Estée Lauder and food delivery platform Uber Eats. The partnership heralds a new chapter of rapid beauty delivery, with couriers connecting retailers to consumers in the time it would take to whip up fries – and for the same price. and $5, according to Business of Fashion.

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Consumer Fashion Shopping Customer Experience 218

365 Retail

JANUARY 30, 2025

AS Watson Health & Beauty UK , the parent company of Superdrug and Savers , has appointed Clare Jennings as its new property director, following the retirement of Nigel Duxbury after 20 years in the role. Clare will take over on 2 May 2025, bringing 25 years of commercial property experience to the position.

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Beauty and Health Planning Promotions Shopping 64

Retail TouchPoints

MARCH 12, 2024

The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings. The desire to curate and manage in-the-moment emotions is a natural evolution of holistic health. Why the Mood? That rises to 62% in the U.S. 72% of U.S. 67% of U.S.

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Consumer Beauty and Health Advertising Shopping 263

Inside Retail

NOVEMBER 11, 2024

After consulting with a gastroenterologist, naturopath, dietician and integrated general practitioner Templer had to overhaul her lifestyle – a narrative not too dissimilar from many people struggling with health concerns.

Marketing 245

Marketing Customer Experience Consumer Shopping 245

Inside Retail

JUNE 18, 2024

KPMG’s latest Retail Health Index suggests that nominal growth is practically non-existent and industry insolvency numbers are higher than pre-pandemic levels. The omnichannel retailer is scheduled to open its third boutique in Melbourne on June 22 at Highpoint shopping centre.

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Consumer Boutique Customer Experience Fashion 279

Inside Retail

MARCH 21, 2024

Located within Chadstone shopping centre, the largest shopping centre in Australia, the tweaked design comes as Vicinity Group invests in making Chadstone a renowned food destination in addition to being known as the nation’s “fashion capital.”

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Supermarket Beauty and Health Point of Sale Shopping 278

Retail TouchPoints

JANUARY 29, 2021

Palmer Jane is seeking to connect dispensaries and shoppers, particularly women, through a marketplace that provides curated educational content and matches local brands with interested customers in their area. and Canada, is building on the growing recognition of cannabis’ health and beauty benefits.

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Beauty and Health Marketing Promotions Shopping 306

Inside Retail

MARCH 17, 2022

Discount department store Best & Less has made its debut in the lucrative beauty category, unveiling a pink pop-up store from MCoBeauty this week. . Now also available online at Best & Less, MCoBeauty is the first beauty brand stocked at the value chain, in 120 of its stores across the country.

Fashion 130

Fashion Department Stores Apparel Marketing 130

Retail TouchPoints

JANUARY 12, 2023

Product categories include food and beverage, fashion, health and beauty, home and pets, office supplies, and cleaning and baby care. Nearly one in four ( 24% ) expressed interest in shopping in the metaverse, and that figure is likely to rise as more retailers add it as a touch point. Taking place January 15-16 from 10 a.m.

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Consumer Beauty and Health Returns Location 289

Retail TouchPoints

MAY 17, 2023

But sound is often under appreciated when it comes to the crucial role it can play in delivering an immersive customer experience in retail. Sound must blend effectively with other ambient variables of the environment in order to positively influence customers’ perceptions of shopping behavior.

Beauty and Health 279

Beauty and Health Customer Experience Shopping Promotions 279

Inside Retail

OCTOBER 31, 2023

The beauty industry has long been a domain where premium and affordable brands coexist, each catering to different customer segments. However, recent research from Mintel suggests that in the US, there is a subtle and evolving perception of value among beauty consumers.

Beauty and Health 130

Beauty and Health Consumer Retailing Pricing Marketing 130

Retail TouchPoints

APRIL 18, 2023

Online shopping has existed for 40 years or so now, depending on what starting point you use, and while it’s undergone many changes, the basic paradigm remains. His platform Flip — described as a “shopping social network” — already has more than 1,000 brands participating, including E.l.f.

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Marketing Payment Services Beauty and Health Fulfillment 278

Retail TouchPoints

SEPTEMBER 19, 2022

Bubble has put its community of 10,000 Gen Z consumers at the center of everything it does —from packaging to branding, customer experiences and even product expansion. Customers looking for high-quality products and the best ingredients are everywhere , they’re aware of the ingredients because of social media.

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Beauty and Health Consumer Wholesale Marketing 230