Inside Retail

DECEMBER 1, 2024

Adore Beauty CEO Sacha Laing has revealed the company’s first bricks-and-mortar stores will open just after Christmas and will represent “the absolute best of the best”. Adore Beauty has operated as an online-only retailer since its founding in 1999, so its move into bricks-and-mortar represents a major change for the business.

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Inside Retail

SEPTEMBER 11, 2021

Many beauty retailers are reliant on physical experiences, but as we remain in lockdown, savvy brands are reimagining how to deliver new engaging experiences virtually by leveraging new technologies. billion in 2020 (Mordor Intelligence, 2021), Australians are major consumers of health and beauty products worldwide.

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Retail TouchPoints

MAY 3, 2024

The Ulta Beauty Charitable Foundation , a 501(c)(3) affiliated with the beauty retailer, is committing more than $3 million this year to nonprofit partners focused on the mental health and well-being of women and teens. As the largest beauty retailer in the U.S., As the largest beauty retailer in the U.S.,

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Retail TouchPoints

FEBRUARY 21, 2024

Marie Kloor and her firm, Hydra Health , are focused on changing that. Our mission is to transform spaces that have traditionally been kind of an afterthought and turn them into beautiful, customer-centric and revenue-generating spaces, ” Kloor said in an interview with Retail TouchPoints.

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Retail TouchPoints

MAY 2, 2024

The collection, which includes cleansers, moisturizers, serums and three -step routine bundles, is available on the brand’s ecommerce site and will roll out across Ulta Beauty and Walmart stores through June. Bubble Skincare was initially developed using insights from a robust community of Gen Z consumers.

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Inside Retail

JUNE 4, 2025

Adore Beauty has upgraded its loyalty program to better match its new omnichannel offering and meet the demands of the modern beauty consumer an individual who enjoys shopping across brands and categories. The new program offers Adore Beauty customers more value than the retailers previous loyalty program.

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Inside Retail

MAY 16, 2021

Manufacturing and consumer goods company BWX is branching out beyond natural beauty into vegan and cruelty-free products with its acquisition of leading eco-friendly online retailer Flora & Fauna. It comes as younger consumers increasingly consider the environmental and ethical impacts of their purchasing decisions. .

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Inside Retail

SEPTEMBER 1, 2021

For over 30 years, we’ve constantly evolved to meet our consumers’ needs by delivering skin health results through education, innovation, and professional service recommendation. How has the customer experience in physical retail evolved since the pandemic hit? Can you tell me the thinking behind them?

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Retail Focus

JANUARY 29, 2025

Caledonia Park achieved record-breaking performance in 2024, with total sales surpassing 2023 levels and footfall up 8%, underlining the impact of its targeted leasing strategy tailored to evolving consumer demands.

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Retail TouchPoints

MARCH 12, 2024

The future consumer is a #mood. By now, it’s a given that consumers expect personalized brand interactions and offerings, but it’s not just functional benefits they’re after. The most successful brands will connect emotionally to their customer base – and give them space and permission to experience a whole spectrum of feelings.

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Retail TouchPoints

JANUARY 12, 2023

New to this year’s event is the Consumer Product Showcase , offering SMB brands the opportunity to show off innovative customer-facing products. Product categories include food and beverage, fashion, health and beauty, home and pets, office supplies, and cleaning and baby care. Taking place January 15-16 from 10 a.m.

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Retail TouchPoints

AUGUST 5, 2021

In a move to match the delivery options offered by its major pharmacy competitors Walgreens and CVS, Rite Aid has partnered with Shipt to offer same-day delivery of health and wellness products from more than 2,000 stores in 17 states. Our partnership with Shipt brings another level of convenience to the Rite Aid customer experience. “Our

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365 Retail

MARCH 22, 2025

Unibail-Rodamco-Westfield (URW) has announced the launch of the Health & Wellness Village at The Village in Westfield London. This new initiative dedicates over 50,000 sq ft on Level 1 to health and wellness brands and services, reflecting a significant development in the centre’s evolution.

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Retail TouchPoints

AUGUST 10, 2020

Although public health officials say it’s unlikely COVID-19 infections can be spread by surfaces or physical objects, retailers are being cautious about how they handle returned merchandise. This policy prompted customer complaints that a local ABC TV affiliate in Chicago reported on. Paula Rosenblum, Managing Partner, RSR Research.

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Retail TouchPoints

SEPTEMBER 16, 2024

Last year, after Ulta Beauty conducted research that revealed a “joy deficit” among Americans , the brand responded with The Joy Project : an initiative aimed at arming its associates and customers with tools to help silence two major barriers to joy — inner critics and negative self-talk. as Ulta’s first-ever honorary Chief of Joy.

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Inside Retail

SEPTEMBER 12, 2024

After unveiling its renovated Melbourne Central store earlier this month, French beauty giant Sephora is now gearing up to open the doors to its new store in Sydney’s Westfield Miranda shopping centre. It strives to stay at the forefront of beauty retail with its fully integrated omnichannel shopping experience.

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Retail TouchPoints

JANUARY 4, 2021

Beauty is riding high on seven consecutive quarters of net sales growth. Beauty leadership reported 7% year-over-year net sales growth , largely driven by the company’s “strength in digital” during the pandemic. Beauty and added two new brands, W3LL PEOPLE and Keys Soulcare, to its portfolio. Cosmetics to e.l.f. How is e.l.f.

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Retail TouchPoints

MAY 4, 2022

She was most recently Global Chief Marketing Officer at Calvin Klein and brings more than 20 years of experience with some of the world’s biggest consumer brands, including Starbucks , Target and Ulta Beauty.

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Inside Retail

SEPTEMBER 30, 2024

The FMCG subscription box market in Australia has shown strong growth over the past few years, driven by increasing consumer demand for convenience and personalisation, the continued rise of e-commerce, and sustainable practices. FMCG subscription box offers encompass a variety of sectors.

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Inside Retail

JULY 28, 2024

New-generation GenAI technology is unlocking the power of personalisation at scale, creating the cornerstone of a channel-less approach to retail that places the brand experience at the centre, regardless of where it takes place. Every time I go back there, I tend to reach out to make those purchases,” he said.

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Retail TouchPoints

MARCH 4, 2024

However, the influence and impact of this consumer base already are significant, considering the heightened role they’ve played in household decision-making processes since the start of the pandemic. However, to be successful, they must understand Gen Alpha’s unique behaviors and preferences. Brands such as Claire’s , E.l.f.

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Inside Retail

MAY 27, 2025

In 2025, retail is definitely a battleground where the customer experience (CX) can make or break a brand. In an industry where 86 per cent of consumers are willing to pay more for a great experience, yet only 22 per cent feel that retailers truly understand their needs, the gap between expectation and execution is massive.

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365 Retail

JANUARY 1, 2025

Bahrain, a key GCC market, offers significant potential for health and beauty retail. A youthful population, with over two-thirds under the age of 35, is driving demand for premium beauty products. Projections indicate that Bahrains health and beauty market will grow by $38.8

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Retail TouchPoints

AUGUST 28, 2024

If we take a look at subscription data from 2023, we find that the brands that sold products integral to customer daily routines excelled. The beauty and personal care and health and wellness categories lead the charge. You have to cement your products in your customers’ day-to-day life, and you have to stay there.

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Inside Retail

JUNE 25, 2024

With multiple store systems and communication channels, how can a major multinational retailer ensure its associates are getting all the information they need to ensure a consistent, positive customer experience across its entire chain? Sally Beauty operates more than 5100 retail stores under several banners.

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Retail TouchPoints

NOVEMBER 7, 2022

Kara Trousdale was the woman to know during the pandemic — she managed the consumables supply chain business at Amazon at the height of COVID, meaning she had the keys to the kingdom when it came to paper towels, toilet paper, hand sanitizer and all those humble essentials that were in such short supply.

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Inside Retail

MARCH 4, 2024

In the US$375 billion global beauty industry, efficacy and simplicity reign supreme. To remain relevant in the market, it’s crucial to feel the pulse of customers, and their ever-evolving needs, but also to be steadfast on the brand values, DNA and the uniqueness we bring to customers,” she told Inside Retail.

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Retail TouchPoints

FEBRUARY 8, 2022

We’ve all heard that consumers are now looking more closely at brands’ missions and values before they buy from them. Stone added that one of the most attractive things about this partnership was “our data and our tech-enabled consumer, and that’s a huge aspect that we’re going to leverage to the fullest extent.”

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Retail TouchPoints

NOVEMBER 11, 2021

Curious about how consumer attitudes and behaviors are evolving? What consumers really want from brands and retailers. EY (Ernst & Young) has been tracking changing consumer sentiments since the onset of COVID-19 and will soon launch its 8 th Future Consumer Index. 17 from 12 to 12:30 p.m.

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Inside Retail

AUGUST 6, 2024

Maz Coote, co-founder and CEO of When Fertility, described the product to Inside Retail as “a customer-first approach, putting control back into the hands of women who want to understand their fertility, and own their fertility journeys.” Understanding your health proactively puts you in the best position to affect your outcomes.

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Inside Retail

JANUARY 22, 2024

Co-founder Wilde wanted to create a brand that challenged the shame that acne was shrouded in and provide a product that would prevent the chronic skin condition and resulting mental health symptoms. I wanted to give the customers an experience that they could enjoy and be proud of.

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Inside Retail

JANUARY 18, 2024

In India’s fast-paced beauty and personal care market, where trends evolve, and consumer needs emerge, Nat Habit stands out as a beacon of authenticity and commitment to natural wellness. Our focus on Ayurveda, freshness, and sustainability aligns with the evolving preferences of consumers,” she stressed.

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Inside Retail

MAY 16, 2021

Beauty and burgers collide in a new partnership between Estée Lauder and food delivery platform Uber Eats. The partnership heralds a new chapter of rapid beauty delivery, with couriers connecting retailers to consumers in the time it would take to whip up fries – and for the same price. If you can’t beat them, join them.

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365 Retail

JUNE 1, 2025

Holland & Barrett has launched a new wellness app, H&B&Me , designed to support users in making long-term health changes. The app includes a digital coach, monthly challenges, and home health test integration. After ten days, 90% noted changes in their daily health habits. million in FY24.

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Retail TouchPoints

JUNE 11, 2024

But the reality is that the retail industry is always changing — and so are consumers. Take for example keynote speaker and fashion designer Rebecca Minkoff, who has built her namesake brand by being the sole connecting point to its customer. There’s also power in the consumer ‘voting’ for a woman-owned business.”

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Inside Retail

JUNE 18, 2024

Consumer confidence is down, but retail rents are on the rise, and by June 30, it’s tipped that over 10,000 retail companies will enter external administration. KPMG’s latest Retail Health Index suggests that nominal growth is practically non-existent and industry insolvency numbers are higher than pre-pandemic levels.

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Inside Retail

JULY 27, 2023

The new Sephora store in Shanghai’s East Nanjing Road not only features the beauty retailer’s new ‘Store of the Future’ concept, but also introduces over 220 new products to the market from over 36 global brands, including Tatcha, Pat McGrath Labs, Hourglass, Anastasia, Dr Dennis Gross and Courreges.

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