Retail TouchPoints

JANUARY 10, 2025

PetSmart has deployed the gStore platform from GreyOrange to enhance inventory management and store operations in its nearly 1,700 stores. gStore benefits our associates and customers alike, said Greg Fancher, EVP of IT and Chief Information Technology Officer at PetSmart in a statement.

Inventory Management 287

Inventory Management Fulfillment Management Store Operations 287

Retail TouchPoints

JANUARY 14, 2025

Our mission is to create the most enjoyable experience possible for those shopping with us and those working for us, said Brandon Hauff, VP of IT at Buckle in a statement. Hauff explained that Aptos ONEs cohesive system will offer capabilities that support store operations and guest experience within a single flexible platform.

Apparel 278

Apparel Store Operations Accessories Shopping 278

Retail TouchPoints

OCTOBER 11, 2024

“Because we’ve waited to launch this loyalty program, we’ve had the advantage to observe the marketplace and take the best of what works, to maximize value for Save A Lot shoppers,” said Katie Kobus, VP of Marketing at Save A Lot in a statement. The rewards app is only Save A Lot’s most recent enhancement.

Wholesale 264

Wholesale Store Operations Shopping Marketing 264

Retail TouchPoints

NOVEMBER 7, 2024

“We see the value Carrot Tags offer as they help Instacart shoppers to be more independent when fulfilling online orders, allowing our associates to focus on store operations and providing excellent customer service,” said Scott Patton, VP at Aldi in a statement.

Fulfillment 278

Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

FEBRUARY 19, 2025

Thats why Kondrat and the entire team at Rekon Retail focus on creating this retail magic for consumers by helping growing brands develop the vision for their brick-and-mortar experiences. ” Kondrat was able to apply these learnings at Warby Parker , where she served as Flagship Store Leader. location in Boston.

Outdoor 259

Outdoor Customer Experience Store Operations Location 259

Retail TouchPoints

FEBRUARY 25, 2025

The initial phase of the rollout will focus on optimizing in-store operations and customer experience, followed by the implementation of loss prevention and supply chain solutions. In such a competitive and volatile environment, reliable information is always crucial to meet our international growth objectives.

Loss Prevention 240

Loss Prevention Fast Fashion Marketing Store Operations 240

Retail TouchPoints

JANUARY 13, 2025

Artificial intelligence (AI) has been a headline topic at the National Retail Federations annual Big Show , and NVIDIA is undoubtedly one of the companies leading the industrys innovation in this sector. Physics AI and the Opportunity for Global Supply Chains John Furner, President and CEO of Walmart U.S. ,

Customer Experience 290

Customer Experience Marketing Fulfillment Store Operations 290

Retail TouchPoints

FEBRUARY 7, 2025

Liberated Brands , which manages operations for multiple well-known surf and outdoor brands, filed for bankruptcy in the U.S. Closing sales at all 122 store locations have begun, managed by Gordon Brothers.

Wholesale 194

Wholesale ATS Outdoor Management 194

Retail TouchPoints

DECEMBER 23, 2024

Bankruptcy Court in the Southern District of Texas and has begun to wind down retail and wholesale operations, including holding going out of business sales prior to closing its approximately 700 stores across the country. Party City Holdco Inc. PCHI) has filed for Chapter 11 bankruptcy protection in the U.S.

Wholesale 278

Wholesale ATS Consumer Store Operations 278

Retail TouchPoints

JUNE 2, 2025

Retail is evolving rapidly, and the integration of digital signage with the Internet of Things (IoT) is opening up new opportunities for engaging customers and optimizing store operations. At its core, IoT consists of a network of devices that communicate and share data in real time.

Inventory Management 251

Inventory Management Store Layout Promotions Store Operations 251

Retail TouchPoints

APRIL 3, 2025

CardVault by Tom Brady will open a flagship location later this month at the American Dream mall in Rutherford, N.J., The 1,200-square-foot store will offer rare and premium trading cards, authentication services and an exclusive VIP trading experience. next to MetLife Stadium, home field for the NFLs Jets and Giants.

ATS 147

ATS Fashion Location Visual Merchandising 147

Retail TouchPoints

JANUARY 7, 2025

The value of merchandise being fraudulently returned to retailers hit an all-time-high in 2024 at over $100 billion , up four-fold compared to just four years ago, according to industry sources. It’s also important to monitor if deliveries are being rerouted to different addresses than those presented at the time of purchase.

Returns 279

Returns Fulfillment Management Finance 279

Retail TouchPoints

JUNE 10, 2025

Retailers are at a technology inflection point. Outdated, siloed store systems no longer cut it, creating operational headaches, frustrating customers and stifling innovation. Read below for a look at three retailers that are transforming store operations, enhancing customer journeys and driving unified commerce with Aptos ONE.

Store Operations 257

Store Operations Checkout Point of Sale Returns 257

Retail TouchPoints

JUNE 18, 2025

David’s Bridal is taking the next step toward fully integrating its ecommerce and store operations as it moves into a tech-driven, asset-light retail model.

Payment Services 165

Payment Services Point of Sale Checkout Store Operations 165

Retail TouchPoints

NOVEMBER 13, 2024

Without proper comms for security in place, it puts both your workers and business at risk. How Communication Enhances Retail Security Coordination and Efficiency Solid communication systems can enhance the process and efficiency of retail security operations.

Loss Prevention 147

Loss Prevention Store Operations Accounting Customer Experience 147

Retail TouchPoints

FEBRUARY 25, 2025

The Lovesac Company is partnering with global nonprofit Habitat for Humanity to provide sustainable furniture to homes at a more accessible price point. In these stores, items are sold at a discounted rate and help fund local housing initiatives.

Store Operations 227

Store Operations Location ATS Customer Experience 227

Inside Retail

MAY 18, 2025

In-store operations were also affected, with disruptions to contactless payments and shortages of staple items in some locations, resulting in customer dissatisfaction. The post Cybercrime in retail: Trust is now at risk but that creates an opportunity appeared first on Inside Retail Australia.

Payment Services 130

Payment Services ATS Fulfillment Supermarket 130

Inside Retail

MARCH 23, 2025

Dacus, who previously held executive roles at Walmart and Fast Retailing, will succeed Ryuichi Isaka on May 27. Artisan Partners said it would vote against Dacus at the companys upcoming annual general meeting, as well as against Seven & Is vice-president Junro Ito after he failed to secure financing for the management buyout last month.

Finance 263

Finance Store Operations Planning Management 263

Inside Retail

APRIL 16, 2025

With a career that has spanned leadership roles at Country Road, Aldi and Kmart Australia, Turner brings a rare blend of operational excellence, people-first leadership and market adaptability to the table. Rachel Turner: My retail career started at a very early age.

Management 191

Management Fulfillment Store Operations Marketing 191

Retail TouchPoints

OCTOBER 27, 2024

Shein is very Gen Z oriented, so we bring in as many Gen Z team members as possible,” said Marisa Runyon, Director of Creative Content and Production at Shein. “We Shein spoke during a panel discussion at the recent FUTR conference in New York City. We spend a lot of time in brainstorming sessions, asking them, ‘What are you watching?

Payment Services 321

Payment Services Consumer Jewelry Marketing 321

Retail TouchPoints

JUNE 23, 2025

The combination of our two companies’ capabilities puts our collective customers’ stores and our own retail stores at the center of the plate, supporting their ability to thrive in a highly dynamic and competitive environment.” “For

Grocer 147

Grocer Wholesale Store Operations Marketing 147

Retail TouchPoints

OCTOBER 16, 2024

Rich Johnson, Odyssey Retail Advisors However, in the luxury retail sector, it’s advantageous to use the available space and the geographic location to create a unique design concept for each brick-and-mortar store, according to Rich Johnson, Principal at Odyssey Retail Advisors.

Jewelry 290

Jewelry Customer Experience Shopping Finance 290

Retail TouchPoints

FEBRUARY 26, 2025

Following the bankruptcy of Quiksilver store operator Liberated Brands earlier this month, Quiksilver owner Authentic Brands Group has moved swiftly to ensure that Quiksilver-branded apparel is still available to consumers. and Canada. and Canada.

Apparel 268

Apparel Wholesale Store Operations Management 268

Retail TouchPoints

OCTOBER 23, 2024

Driving Engagement and Efficiency Across Channels All Vitamin Shoppe stores will be equipped with one fixed POS station and two iPads. Customers at checkout also have access to CX Connect, an interactive solution designed to deliver personalized content, offers and experiences to customers.

Checkout 260

Checkout Clienteling Fulfillment Store Operations 260

Retail TouchPoints

JANUARY 23, 2025

Following a raft of stores closures in 2024, retail advisory firm Coresight Research predicts that closures will escalate further this year, to approximately 15,000. Store openings are expected to remain steady at approximately 5,800 (compared to 5,970 in 2024), but that would still represent a net loss of more than 9,000 stores.

Customer Experience 279

Customer Experience Consumer Shopping Planning 279

Retail TouchPoints

DECEMBER 12, 2024

With Augmodo, the AI assistant lets them know which products are out of stock and in the wrong place, and which tasks are needed next, said Mark Finocchiaro, Managing Partner, CIO and Director at Chemist Warehouse in a statement.

Planning 269

Planning Promotions Location Management 269

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night.

Outdoor 278

Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

OCTOBER 24, 2024

“Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our associates to spend more time with our customers,” said Jordan Poff, VP of Retail Operations at Kroger in a statement.

Supermarket 311

Supermarket Customer Experience Management ATS 311

Retail TouchPoints

OCTOBER 30, 2024

Technology is an Asset for Retailers – But it Introduces More Risk Internet connected devices are at the center of the new customer-retailer experience. Tablets and mobile devices put customer data at employees’ fingertips, allowing them to provide a personal shopping experience while reducing wait times.

Payment Services 269

Payment Services Kiosk Customer Experience Management 269

Retail TouchPoints

FEBRUARY 4, 2025

In 2025, retailers will scale these AI projects across the enterprise and embed the technology into core operations of their business. At the same time, consumer expectations for personalized, omnichannel shopping experiences continue to rise.

Kiosk 302

Kiosk Grocer Consumer Marketing 302

Retail TouchPoints

MARCH 4, 2025

These digital twins do more than simply reconfigure pixels, however: A digital twin that uses physics AI means it understands the weight, depth and size of these products , which really matters, said Azita Martin, VP and General Manager, Retail and CPG at Nvidia.

Promotions 266

Promotions Management Visual Merchandising Location 266

Retail TouchPoints

NOVEMBER 20, 2024

Petco has introduced a new “Welcome to the family” program, available at stores beginning Nov. Chewy Claus is dedicated to spreading joy during the happiest time of the year,” said Orlena Yeung, Chief Brand Officer at Chewy in a statement. When we received thousands of letters from pets asking for homes, we knew we had to help.

Location 272

Location Planning Management Shopping 272

Inside Retail

OCTOBER 22, 2024

Jeanette Fenske, director of stores at Woolworths Supermarket, was this year’s distinguished recipient of the Women Leaders in Retail scholarship, supported by the Australian Retailers Association (ARA) and Chief Executive Women. But our store managers lead larger teams than most people.

Supermarket 246

Supermarket Accounting Management Store Operations 246

Retail TouchPoints

NOVEMBER 1, 2024

Sara Mackessy is the EVP of Talent Solutions at Atrium , the workforce management and staffing firm. Investing in employer branding isn’t just advantageous; it’s necessary for retail companies seeking to thrive and grow in a competitive talent landscape.

Management 276

Management Marketing Promotions Returns 276

Retail TouchPoints

NOVEMBER 27, 2024

The Lasting Effect of In-Store Events Successful in-store marketing today springs from the idea that there is more to a shop than its retail space. Regardless of whether your goal is to drive sales for a specific season or boost footfall at a one-off event, you can plan a calendar of initiatives to suit your schedule.

Consumer 277

Consumer Marketing Customer Experience Promotions 277

Retail TouchPoints

JANUARY 12, 2025

After its introduction, Even with zero marketing, we were seeing upwards of 20% of app openings happening in a physical location, so we saw the potential of adding a store mode, said Matt Walker, Director of Product and Design, Mobile Apps at Dicks Sporting Goods. That will help break through the noise.

Sporting Goods 275

Sporting Goods Drop-Shipping Shipping Checkout 275

Retail TouchPoints

OCTOBER 30, 2024

Prior to the birth of our children, she was an expected part of our family whether at home or on the go. Some people, like my husband, may decide not to go at all if the dog can’t come. As our family worked through that emotional end-of-life stage, I was reminded of all the places we used to take her.

Outdoor 287

Outdoor Planning Store Operations Customer Experience 287