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How UrbanStems Leverages AI to Manage Peak-Season Customer Service

Retail TouchPoints

Mother’s Day Brings ‘Dramatic Surge’ in Need for Customer Service “Mother’s Day is our Super Bowl; it’s even larger than Valentine’s Day,” said Laura McDonald, Director of Customer Happiness at UrbanStems in an interview with Retail TouchPoints. The solution can tag it as such,” said McDonald. Are they angry or anxious?

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The Global Reach and Sustainable Impact of Green RFID Technology

Retail TouchPoints

It is a technology that uses radio waves to read information stored in an antenna — at retail, this is most commonly placed in a sticker or tag — without requiring physical contact or a line of sight. After all, some RFID tags are as cheap as 4 cents a unit , meaning they can be significantly cheaper than the potential loss.

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Rough Week for Retail CEOs: Top Execs Out at Petco, Under Armour, Fossil

Retail TouchPoints

It was a tough week to be at the top in retail with a number of companies announcing CEO switch-ups following disappointing performances, including Petco , Under Armour , Fossil Group and, as Retail TouchPoints previously reported, Allbirds. This will be the third CEO switch-up at the company in nearly as many years.

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Patagonia’s Newest Mission: Replacing Single-Use Packaging with Technology

Retail TouchPoints

That reputation is well-earned — from the company’s self-imposed “Earth Tax” and the Sustainable Apparel Coalition (which it founded alongside Walmart ) all the way down to the plastic swift tacks used to attach its hang tags, Patagonia is known for practicing what it preaches. Preview of Patagonia’s new hang tag design.

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The Watches of Switzerland group opens five showrooms at the new iconic Battersea Power Station

Retail Focus

Leading with a dedicated Rolex room at 82 sqm, Rolex welcomes clients to a contemporary interior fusing rich tones of walnut, leather, marble, and striated limestone with the internationally identifiable Rolex green tones. Andrea Nunziata, Managing Director Swatch Group UK and Brand Director Omega UK.

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How Peachymama improved order processing speed by 400 per cent

Inside Retail

. “Shopify and ShipStation working together has helped Peachymama reduce order fulfilment complexity and cost, as the integration allows them to continue to use multiple courier services in whatever way best suits their business,” said Jason Cormier, Senior Technology Partnerships Manager at Shopify. International expansion .

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Swarovski Set to Open New Boutique at Merry Hill This Spring

365 Retail

The addition of Swarovski enhances Merry Hill’s strong portfolio of watch and jewellery brands, including Rolex , TAG Heuer , and Pandora. The announcement is accompanied by the news that Accessorize , celebrating its 40th anniversary this year, has also secured a store at Merry Hill.