How UrbanStems Leverages AI to Manage Peak-Season Customer Service
Retail TouchPoints
MAY 13, 2024
Mother’s Day Brings ‘Dramatic Surge’ in Need for Customer Service “Mother’s Day is our Super Bowl; it’s even larger than Valentine’s Day,” said Laura McDonald, Director of Customer Happiness at UrbanStems in an interview with Retail TouchPoints. The solution can tag it as such,” said McDonald. Are they angry or anxious?
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