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Managing retail touchpoints for a positive customer experience

Retail Focus

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Ghalia BOUSTANI, PhD. Acknowledging the power of technology .

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How to have C-suite impact when you’re a middle manager

Inside Retail

Like them or loathe them, middle managers are both a corporation’s greatest opportunity and their biggest problem. These are not the middle managers of cartoon jokes — they’re the new, power middle — we call them B-suite leaders. So middle managers have it tough. They are struggling to survive.

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Why retail crime rises at Christmas and how to prevent it

Inside Retail

Societal pressures and a sense of entitlement suggest that this Christmas period will be a challenge for retailers to manage theft and customer aggression. Retail Drinks’ CEO, Micheal Waters, told Inside Retail, “We know criminals are increasingly targeting our liquor stores meaning the staff in our industry are constantly at risk.

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Guest Post: Maximize Productivity with a Customer Experience Management Platform

Hyken

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. What is a CX management platform? CX management software is an AI-driven, cloud-based platform that optimizes technical operations related to customer service. .

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Crumpler in administration, up for sale after Covid stifles travel

Inside Retail

PKF Melbourne’s Jason Stone and Glenn Franklin were appointed as administrators at a board meeting on 31 August, and are hopeful that a sale will occur on a going concern basis. Tigerlily replaced Wilkinson’s absence with the hiring of former Esther & Co general manager Travis Wright.

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The new Tiktok challenge waging war on the major supermarkets’ pricing

Inside Retail

Independent Queensland grocer Skippys Fresh Frootz has garnered attention on social media for its videos highlighting its low prices at a time when Australia’s major supermarkets are facing scrutiny for their lack of transparency in their price-setting practices. Bunnings is now back in first place.

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Managing retail touchpoints for a positive customer experience in an omnichannel context

365 Retail

Having found out that “traditional” management tools have become less relevant, brands were forced to rethink their processes to survive, stay relevant and true to their audiences. . Senior retail consultant at Univers Retail | Published author | Visiting lecturer. Ghalia BOUSTANI, PhD. Acknowledging the power of technology .