Retail TouchPoints

FEBRUARY 23, 2022

Target is planning to enhance its same-day pickup options in fall 2022 with two additional options: shoppers can add Starbucks items to any order and make returns during curbside pickup transactions. Curbside returns will follow a similar procedure.

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Returns Fulfillment Accounting Shopping 233

Retail TouchPoints

AUGUST 16, 2021

Returns provide brands and retailers the opportunity to delight their customers. market saw over $400B in returns in 2020. If this dollar value were a proxy for revenues, the returns channel would be the second largest global retailer behind Walmart. That is a significant amount of capital tied up in the returns channel!

Returns 336

Returns Drop-Shipping Consumer Apparel 336

Retail TouchPoints

MAY 30, 2022

A huge part of retaining customers is having a return policy that is clear and concise, giving customers the security they expect and want. In trying to accommodate all customer demands while simultaneously fighting for market share in a rapidly expanding and competitive fashion industry, retailers are relaxing their return policies.

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Returns Fashion Supply Chain Management Shopping 292

Inside Retail

JUNE 1, 2023

Growing consumer expectations of free delivery and free returns are placing pressure on retailers who on one hand recognise customer demand, but on the other are trying to reduce their operating costs. Another strategy, she says, is to automate fulfilment. This is especially true with women’s apparel, for example. “We’ve

Returns 130

Returns Shipping Promotions Fulfillment 130

Retail TouchPoints

APRIL 5, 2023

Walmart plans to introduce automation at nearly two-thirds of its stores and aims to have approximately 55 % of its fulfillment center volume move through automated facilities by the end of fiscal 2026. The event was held at the retailer’s Brooksville, Fla.

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Planning Fulfillment Returns Advertising 197

Retail TouchPoints

DECEMBER 16, 2022

The National Retail Federation (NRF) and Appriss Retail projected that the 2022 returns rate will remain at 16.5%, nearly even with the 16.6% Additionally, the online return rate fell from 20.8% Every $1 billion in sales incurs $165 million in merchandise returns for the average retailer, according to the report.

Returns 268

Returns Home Furnishings Department Stores Customer Experience 268

Retail TouchPoints

MARCH 3, 2022

Target has big plans for 2022, with the retailer announcing plans to invest up to $5 billion this year to open new stores, enhance its digital, fulfillment and supply chain capabilities, and expand its shop-in-shop concept with Ulta Beauty. and New York’s Times Square.

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Payment Services Shopping Planning Fulfillment 210

Retail TouchPoints

OCTOBER 6, 2023

With the bustling holiday shopping season nearing, many brands have spent the last several months assessing their operational strengths and weaknesses, particularly in logistics and fulfillment. Oftentimes, these hinge on the synergy between a brand and its third-party logistics (3PL) provider. 1: Demand forecasting. 2: Order cycle time.

Fulfillment 260

Fulfillment Returns Shipping Promotions 260

Retail TouchPoints

MARCH 6, 2024

Retail’s busiest returns period may be in the rearview mirror until next year, but rising ecommerce order volumes have caused returns management to become an aspect of ecommerce and omnichannel business that warrants a dedicated year-round strategy. Returns are a major cost of doing retail business of any kind, but especially online.

Customer Experience 244

Customer Experience Returns Shipping Consumer 244

Retail TouchPoints

SEPTEMBER 3, 2020

Returns are a cost of doing business for any retailer. In the wake of COVID-19, returns are receiving serious (and necessary) attention for several key reasons: Retailers are spending more processing returns in stores. For retailers struggling to avoid bankruptcy or emerge from it, a growing returns quagmire could be deadly.

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Returns Merchant Services Department Stores Shipping 323

Retail TouchPoints

MARCH 5, 2024

[Update from 3/6/2024] Over the next decade, Target plans to build more than 300 new stores and upgrade the vast majority of its brick-and-mortar fleet, with projects ranging from full remodels to adding Ulta Beauty locations, upgrading fixtures and supporting same-day services.

Planning 130

Planning Beauty and Health Payment Services Checkout 130

Retail TouchPoints

JANUARY 12, 2022

Home discount retailer Big Lots is returning to expansion mode after more than a decade of flat store growth, with plans to open as many as 500 new stores in the next six to seven years. The off-price chain plans to open approximately 50 net new stores this year, and ramp up the pace of expansion to about 80 stores per year thereafter.

Planning 182

Planning Checkout Finance Returns 182

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. Shorter return windows generally mean more sales taking place in December.”

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Returns Fulfillment Shipping Checkout 205

Inside Retail

JULY 3, 2023

million in funding through private investors and extended its Australian Financial Solutions Group loan facility, which will be used to finalise the construction of its purpose-built customer fulfilment centre. Once I started looking at the strategy, I realised that what they were doing was actually right,” Nenke explained.

Returns 130

Returns Fulfillment Planning Consumer 130

Inside Retail

MARCH 24, 2024

This release will include additional features for the high-volume plan, designed to streamline fulfilment processes and offer comprehensive delivery options for organisations with high delivery volumes. ShipStation’s focus on product enhancement comes at a pivotal time in the e-commerce landscape.

Merchant Services 130

Merchant Services Drop-Shipping Checkout Fulfillment 130

Retail TouchPoints

NOVEMBER 22, 2022

Target is adding Starbucks options to its Drive Up curbside service at 240 stores in California, Delaware, Minnesota, New Jersey, New York, Pennsylvania, Texas, Washington and West Virginia. At that time the customer can indicate that they are en route via the Target app and place an order from the full Starbucks Café menu.

ATS 281

ATS Returns Planning Fulfillment 281

Retail TouchPoints

MARCH 31, 2023

And this is just the first of in a series of shopping events Wish has planned for 2023. As an operating partner at one of Wish’s longest-running investors, GGV Capital , Yan has long had an insider’s view of the business. Joe Yan, CEO, Wish Central to Wish’s turnaround effort has also been a drawn-out reshuffling of its C-suite.

Planning 309

Planning Consumer Shipping Shopping 309

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. Over the last five years as CEO, King has been enacting his ‘customer-first plan’ which has re-established Myer as Australia’s 8th most trusted brand, according to Roy Morgan. Myer reported in its latest trading update that group comparable sales for the first half of FY24 were virtually flat, up by just 0.1

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JANUARY 30, 2023

At 22,000 square feet , this first Addie’s store stocks a wide selection of national brands and local favorites that will be regularly updated based on customer searches and requests. Consumers purchase groceries through the Addie’s app or website and then choose a pickup window. of all U.S. ”

Grocer 312

Grocer Planning Supermarket Inventory Management 312

Retail Focus

MAY 1, 2024

The global retailer introduced the reinvented retail format at its Willowbrook Mall location in Wayne, N.J., At Foot Locker , the retail store experience is the heart of sneaker culture. continues to progress against its Lace Up Plan, which was introduced in March 2023. President and Chief Executive Officer. “As

Store Layout 147

Store Layout Checkout Shopping Planning 147

Inside Retail

SEPTEMBER 26, 2023

Reimagining fulfilment and last-mile strategies has become a must in the new age of retail to survive and thrive, introducing new considerations like supply chain agility to weather the competition. Returning packaging materials for reuse of recycling can extend these incentives out to the consumer and encourage sustainable practices.

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Fulfillment Consumer Returns Location 264

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. In contrast, 3PL services oversee the order fulfillment cycle on behalf of the company. Each option has its benefits and disadvantages.

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Fulfillment Shipping Inventory Management Management 288

Retail TouchPoints

NOVEMBER 10, 2020

With spur-of-the-moment “I’ll just run in to grab something” shopping trips becoming less frequent and online ordering on the rise, shoppers are making plans and orienting their schedules based on order delivery timelines to a degree that seemed unthinkable a year ago. Adjust to Return Reluctance.

Shipping 278

Shipping Fulfillment Returns Sporting Goods 278

Retail TouchPoints

MAY 6, 2021

In London, as shoppers return to storied Oxford and Spencer streets after long COVID-19 lockdowns, they’re being greeted by the sight of boarded-up windows and a $23.4 retailers pay for failed deliveries, or the $309 billion the industry paid in 2019 (about 20% of ecommerce sales) on returns, according to an Appriss Retail research report.

Fulfillment 328

Fulfillment Shrinkage Department Stores Returns 328

Retail TouchPoints

JULY 26, 2021

There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to. Building an online presence starts with a well-designed website supported by an effective digital marketing plan. Digital Marketing.

Wholesale 271

Wholesale Payment Services Fulfillment Returns 271

Inside Retail

FEBRUARY 5, 2024

As we venture into 2024, Australian retailers stand at the crossroads of evolving consumer behaviours, economic uncertainties, and technological advancements. Surprisingly, over a third of global shoppers planned to start their shopping before the official Black Friday kickoff, according to ShipStation’s Peak Season survey.

Shipping 130

Shipping Fulfillment Returns Accounting 130

Mass Relators

AUGUST 7, 2023

Returns are a touchy subject. When a famous and well-loved retailer, known for its iconic footwear, flannel products and liberal return policies, announced a few years back that it was tightening returns policies, it attracted considerable media attention. Kennedy, can be applied to the retail industry and the issue of returns.

Returns 52

Returns Consumer Apparel Fulfillment 52

Retail TouchPoints

MARCH 21, 2022

Google’s management solution appears to be aimed at the small- to mid-sized retailer market, an already hotly contested territory being fought over by Shopify, with its Shopify Fulfillment Network offering two-day delivery and promising smooth returns, and Amazon with its FBA (Fulfillment by Amazon) services for its marketplace sellers.

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Fulfillment Planning Returns Management 187

Retail TouchPoints

JULY 17, 2023

Radar , a technology company that provides a platform to support in-store inventory accuracy and location, has secured $30 million in a Series A funding round led by returning investor Align Ventures, along with The Ferrante Group, Future Archives and RX Ventures, which is the venture capital arm of South American retailer Lojas Renner.

Location 175

Location Fulfillment Returns Customer Experience 175

Inside Retail

MAY 9, 2021

Since its beginning, Witchery has sought to dress the working woman with premium, quality-led designs, and five decades on, this is still very much at the heart of what we do. We were able to engage our store teams to assist with online fulfilment. From a product standpoint, in short, customers want newness.

Planning 246

Planning Fashion Returns Location 246

Retail Gazette

NOVEMBER 16, 2023

Next is planning to close its warehouse in Bradford, putting 780 jobs at risk, as it consolidates its returns processing operations. The retailer said the move was “necessary” as it sought to relocate its operations to a new online fulfilment facility that is being built in South Elmsall in South Yorkshire.

ATS 67

ATS Fulfillment Returns Planning 67

Retail TouchPoints

MARCH 18, 2021

The return to brick-and-mortar will be a slow, steady process, and preparing stores for the great return will be as much about making shoppers comfortable as it will be about enticing them back. You look at ULTA Beauty or DICK’S Sporting Goods during the pandemic and they crushed it.

Sporting Goods 287

Sporting Goods Fulfillment Returns Store Layout 287

Inside Retail

JUNE 9, 2021

Fast-growing Australian online retailer Canningvale plans to relaunch the iconic Singaporean department store Robinsons as an online-only business this month after acquiring the company’s digital assets for an undisclosed sum. Returning to its roots. Despite achieving sales of S$257.3 That is one of the reasons we see an opportunity.”.

Planning 147

Planning Department Stores Fast Fashion Fulfillment 147

Retail TouchPoints

NOVEMBER 30, 2023

True Classic ’s use of the ParcelLab post-purchase experience and returns management solution has helped the T-shirt and activewear brand boost its email click-through rate (CTR) and open rate by 1.87% and 6.55% respectively compared to the brand’s previous provider.

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Shipping Returns Customer Experience Management 237

Retail TouchPoints

AUGUST 19, 2021

We’ve done our Future Consumer Index seven times during COVID-19 and at this point, 19% say they have no fear at all [about COVID-19] and 33% say they’ll feel more comfortable in the next six months,” Orschell said in an interview with Retail TouchPoints. However, availability of products continues to be a challenge for many retailers.

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ATS Markdowns Consumer Social Commerce 298

Retail TouchPoints

FEBRUARY 23, 2021

Comparable sales at owned stores in the quarter were down 17% , beating expectations but showcasing the continued dampening effect of COVID-19. 22 Macy’s announced plans to close 45 stores by mid-2021, according to CNBC , part of a previously announced plan to close 125 locations by 2023. Net income for the 13 weeks ended Jan.

Department Stores 211

Department Stores Returns Jewelry Apparel 211

Retail TouchPoints

SEPTEMBER 26, 2023

Pushback from Amazon is inevitable, as it will want to keep inventory down; however, it is imperative to plan ahead. Don’t oversell products if you don’t have the supply to fulfill orders. It’s important to make it easier for customers to understand what they’re getting to lower the chances of returns and negative reviews.

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Advertising Fulfillment Shipping Returns 243