Retail TouchPoints

NOVEMBER 1, 2024

Following a Q4 that its new Chairman and CEO Brian Niccol termed “very disappointing,” Starbucks will make a number of changes designed to improve both the customer and associate experience at its cafés. Additionally, the retailer plans to freeze any price increases on its U.S.-owned For FY 2024, which ended Oct.

Planning 277

Planning Customer Experience Marketing ATS 277

Retail TouchPoints

NOVEMBER 7, 2024

Instacart also is planning to extend pick-to-light to its Caper Carts smart carts, which will enable customers to have shelf labels flash for items — whether from their shopping list or an ad or coupon they see — directly from their cart. “We

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Fulfillment Supermarket Grocer Store Operations 278

Retail TouchPoints

DECEMBER 12, 2024

The home improvement retailer also plans to open 10 to 15 stores per year for the next several years. The retailer is working with both new sellers and existing suppliers to populate its new marketplace, with plans to include products at a range of price points designed to appeal to both value-oriented and more affluent customers.

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Fulfillment Planning Location ATS 287

Retail TouchPoints

NOVEMBER 20, 2024

Postal Service has launched an online ecommerce catalog powered by Toys ‘R’ Us for the fulfillment of gifts in its Operation Santa program. USPS Operation Santa has connected communities through holiday goodwill for over a century,” said Sheila Holman, VP of Marketing at USPS in a statement.

Shipping 276

Shipping Fulfillment Planning Shopping 276

Retail TouchPoints

FEBRUARY 13, 2025

Athleisure brand Fabletics will adopt a suite of SaaS-based supply chain planning solutions from Blue Yonder , including demand planning, allocation and replenishment, merchandise financial planning and size scaling. The transformation will be supported by Blue Yonder partner Plantensive.

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Planning Wholesale Location Management 179

Retail TouchPoints

AUGUST 22, 2024

Although her Wall Street background gave her a clear advantage in finance, her time working under Mary Beth Laughton — Sephora’s VP of Ecommerce at the time — unlocked new career possibilities. I raised my hand, said I believed there was a role there, and we have been chipping away at our omnichannel experience since.”

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Fulfillment Drop-Shipping Shipping Customer Experience 276

Retail TouchPoints

AUGUST 19, 2024

By integrating this new system into fulfillment spaces, Ikea’s operations will “run continuously,” the company shared in an announcement. As the technology is rolled out in more fulfillment sites, Ikea will test new features and capabilities. this summer.

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Fulfillment Customer Experience Location Management 289

Retail TouchPoints

MAY 24, 2023

Walmart has opened an in-store Market Fulfillment Center (MFC) at Store 100 in its home town of Bentonville, Ark. This new order fulfillment system is truly game-changing,” said Ryan Simpson, Store Manager at Store 100 in a statement. Like the retailer’s first MFC , which opened in 2019 in Salem, N.H.,

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Fulfillment Customer Experience Planning Management 278

Retail TouchPoints

OCTOBER 3, 2023

By my recollection, the world of flexible fulfillment hit an inflection point about 15 years ago. It was at that point that putting the technology and operations in place to fulfill from an increasingly complex supply chain network embarked upon its next frontier. Let’s start with demand forecasting and inventory deployment.

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Fulfillment Drop-Shipping Shipping Markdowns 286

Retail TouchPoints

JANUARY 10, 2025

Even if you’re a couture bride looking for a high-end gown or you’re on a budget and [planning] to get something on Amazon, at some point you’re going to encounter David’s Bridal because of the way people consume media in and around their wedding. Here’s how Davids plans to do it.

Advertising 287

Advertising Planning Consumer Jewelry 287

Inside Retail

JANUARY 6, 2025

Among Amazon shoppers in the UK, 70 per cent now shop there at least once a month, while 17 per cent use the online marketplace weekly. Critical to its success has been driving the uptake of Amazon Prime membership, which stands at more than 19 million subscribers a month in 2024, driving frequency and stickiness of shoppers.

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Fulfillment Shipping Marketing Accessories 240

Retail TouchPoints

JUNE 5, 2023

Amazon is rolling out new AI-powered technology across its warehouses to detect damaged goods in a bid to decrease the number of damaged items sent to customers and speed up the fulfillment process, The Wall Street Journal reports. MIT Professor Dr. Yossi Sheffi, author of The Magic Conveyor Belt: Supply Chains.

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Fulfillment Grocer Planning Management 289

Retail TouchPoints

FEBRUARY 9, 2024

Discount shopping app Shein has announced plans to open a Seattle-area office as it continues to expand its U.S. fulfilment and logistics, furthering the company’s ongoing effort to localize fulfillment and support speedier delivery times for American customers. Fulfillment and Logistics at Shein in a statement.

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Fulfillment Social Commerce Apparel Customer Experience 264

Retail TouchPoints

OCTOBER 16, 2023

Walmart , which had announced plans to open four next-generation fulfillment centers in June 2022 , will build a fifth location scheduled to open in 2026 in Stockton, Calif. The 900,000-square-foot facility will help Walmart fulfill online orders for West Coast customers more quickly and efficiently. “In in a statement. “In

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Fulfillment Location Planning Shopping 262

Retail TouchPoints

SEPTEMBER 20, 2024

Amazon will increase pay for hourly frontline workers in its transportation and fulfillment network by at least $1.50 Sam’s Club also increased compensation for hourly workers earlier this week , announcing a plan that will see associates’ wages rise faster within their pay range, increasing between 3% and 6% based on years of service.

Fulfillment 264

Fulfillment Planning ATS 264

Retail TouchPoints

APRIL 30, 2025

In fact, during the companys Q1 earnings call with analysts, the companys Executive Chairman and Principal Executive Officer Marcus Lemonis announced plans to open four Overstock stores and one BuyBuy Baby location. On the call, Lemonis shared that a similar offering would be launched for the BuyBuy Baby IP on May 8.

Planning 147

Planning Returns Fulfillment Customer Experience 147

Retail Gazette

NOVEMBER 28, 2024

Morrisons will utilise long-standing tech partner Ocado’s fulfilment centres to help drive its move to more in-store fulfilment, as the bricks-and-mortar grocer reassesses its online grocery operations. Steiner said that the reduced pressure on the Erith fulfilment centre would allow Ocado’s online grocery arm to grow. “As

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Fulfillment Grocer Supermarket Marketing 98

Retail TouchPoints

MAY 20, 2024

It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. To begin this process, the retailer had to “artificially inflate replenishment” at these hub stores, but Luke noted that “eventually the system would learn where the demand is in the U.S.,”

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Shipping Fulfillment Store Operations Location 312

Retail TouchPoints

FEBRUARY 19, 2025

As part of Loblaws plans to invest $2.2 Loblaws also will renovate more than 300 grocery and pharmacy locations, including adding approximately 100 new Shoppers Drug Mart pharmacy care clinics, and plans to continue modernizing its supply chain, including the opening of a new 1.2

Planning 173

Planning Discount Store Supermarket Location 173

Retail TouchPoints

OCTOBER 23, 2024

Prime Members Save on Gas, EV Charging Discounts Coming in 2025 Image courtesy Amazon Amazon is looking to give grocery and warehouse retailers a run for their money with its newest Prime membership benefit — Prime members can now save 10 cents per gallon at approximately 7,000 BP , Amoco and AM/PM gas stations across the U.S.

Merchant Services 261

Merchant Services Fulfillment Shipping Jewelry 261

Retail TouchPoints

SEPTEMBER 27, 2024

“Our decision to invite sellers into our store nearly 25 years ago was one of the best things we ever did for our customers, because the sellers brought in this just amazing array of products and brands and great prices,” he said at the Amazon Accelerate conference for its third-party sellers earlier this month. “It

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Planning Fulfillment Customer Experience Shopping 271

Retail TouchPoints

SEPTEMBER 14, 2023

The problems with getting products to people quickly and cheaply are well-known: consumers want fast fulfillment, which is costly to provide, but they don’t want to pay high (or really any) shipping fees. Unemployment is at 3.5% Even Amazon , the trendsetter in fast fulfillment, isn’t immune to higher labor costs.

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Fulfillment Shipping Supply Chain Management Consumer 278

Retail TouchPoints

MARCH 27, 2024

Instacart has launched the Instacart Developer Platform (IDP) , a publicly available API program that will enable third-party companies to integrate Instacart’s fulfillment and delivery functionality into their websites and apps. for meal planning or cooking content, for example).

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Fulfillment Planning Consumer Shopping 278

Retail TouchPoints

JANUARY 9, 2025

The stores centerpiece is its Dome Tent, where shoppers can lay down and look up at AI-generated content that will take them through a 30 -minute visual journey, featuring natural soundscapes and visuals to take the viewer from day to night. Scent is one of the biggest things that draws memories in people, Bettencourt added.

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Outdoor Fulfillment Consumer Location 278

Retail TouchPoints

JULY 10, 2024

Ikea stores, long known as warehouse-sized selling spaces scented with the wafting aroma of Swedish meatballs, have been shrinking and changing functions in recent months — including taking a bigger role in last mile fulfillment. It’s also giving you the opportunity to plan your space yourself, and then to buy.

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Fulfillment Customer Experience Shopping Promotions 255

Retail Bound

MARCH 20, 2025

But Kickstarter fulfillment is where many projects run into trouble. If you approach your campaign with a well-planned fulfillment strategy, it will be much easier to keep backers happy, ward off unexpected costs, and set the stage for long-term success. People dont pay much attention to fulfillment when it goes well.

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Fulfillment Shipping Planning Accounting 66

Retail TouchPoints

JANUARY 31, 2024

Zulily Group has engaged the advisory firm Gordon Brothers to sell off more than $85 million of inventory and the assets of its two fulfillment centers following the online retailer’s decision late last year to shut down. Screenshot of the Zulily website from December 2023 highlighting the going-out-of-business sale.

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Fulfillment Apparel Advertising Fashion 260

Retail TouchPoints

FEBRUARY 28, 2023

These facilities are significantly smaller than traditional fulfillment centers but are designed to prepare items for immediate delivery — and Amazon is poised to expand from 45 same-day sites (as of 2019) to at least 150 in the next several years, according to MWPVL International. per package, compared to $1.75

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Fulfillment Planning Shipping Location 323

Inside Retail

FEBRUARY 25, 2025

Ikea has opened over 21,000 FedEx pickup points across the US over the past few years, enabling consumers to order their goods and pick them up at a lower cost than having them shipped to their homes, Olson explained. In addition to the changes mentioned, Ikea plans to launch a large-scale store in the heart of New York Citys luxury precinct.

Planning 130

Planning Store Layout Shipping Location 130

Retail TouchPoints

OCTOBER 31, 2024

Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings. David’s Bridal also plans to expand the resale program by introducing a store and mail-in trade-in program for authentic David’s garments.

Finance 288

Finance Accessories Shipping Planning 288

Retail TouchPoints

APRIL 23, 2025

At the same time, a rigid strategy like no receipt, no returns can sour loyal customers as well as drive fraudsters toward new criminal tactics, forcing loss prevention teams to continually change strategies. New Data Highlights the Significant Challenge of Retail Returns Retail returns will always come at a cost for retailers.

Returns 162

Returns Loss Prevention Planning Payment Services 162

Retail TouchPoints

MARCH 7, 2024

Executive Chairman Marcus Lemonis said the acquisition is aimed at strengthening Beyond’s position in the off-price market. plans to relaunch Overstock.com as a standalone site later this month. Newly appointed Beyond, Inc. Beyond paid $4.5 Beyond paid $4.5 Now Beyond, Inc.

Planning 264

Planning Home Furnishings Jewelry Fulfillment 264

Retail TouchPoints

MAY 1, 2025

The plan boils down to two factors: delivery speed and what Herrington calls cost to serve, essentially, finding cheaper ways to be faster. Creating more nodes in its delivery network that sit closer to consumers has a direct impact on how much it costs Amazon to deliver at its record speeds, explained Herrington.

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Fulfillment Planning Consumer Shopping 162

Retail TouchPoints

APRIL 17, 2025

Square or circular grids can create inefficiencies and leave out smaller areas at their edges, so the hexagonal shape helps ensure that every point within a delivery zone is included. Image courtesy Walmart. Because hexagons fit together perfectly, they can cover an entire area without leaving gaps.

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Fulfillment Shipping Location Planning 147

Retail TouchPoints

OCTOBER 28, 2024

Since then the company has been working on its reinvention, with plans for a new store format and the recent appointment of a new CEO. “At To celebrate the partnership, Instacart customers will receive $10 off their first Party City purchase of $50 or more with the code PARTYTIME24 through Dec.

Planning 278

Planning Shopping Marketing ATS 278

Retail TouchPoints

OCTOBER 3, 2023

is betting big on going small, with plans to open up to 30 new small-format locations across the country in 2024. The planned expansion is in addition to the nearly 15 small-format stores that the retailer already operates. Macy’s Inc.

Planning 264

Planning Marketing Location Shopping 264

Inside Retail

MARCH 25, 2025

However, the legacy footwear retailer has been staging a noteworthy attempt at a comeback with strategic steps, including an updated store of the future design, reimagined customer loyalty program and updated omnichannel operations, largely via the help of AI.

Customer Experience 130

Customer Experience ATS Consumer Fulfillment 130