5 Ways Retailers Can Tackle Wavering Customer Loyalty
Retail TouchPoints
AUGUST 15, 2022
Stand Out Beyond Free Shipping . Last year’s top retention tool — free shipping — fell slightly, from 64% in 2021 to 57% in 2022. This is likely because free shipping is no longer a competitive differentiator, but rather, an omnichannel standard. Be Transparent About Inventory Challenges .
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