Retail TouchPoints

MARCH 10, 2023

Data is at the center of the success and overall growth of almost every company in every industry. Data drives decision-making, so access to accurate and comprehensive information at the right time is critical. Market research is collected with your customer’s permission. There’s nothing sneaky about market research.

Marketing 241

Marketing Customer Retention Consumer ATS 241

Retail TouchPoints

MARCH 19, 2024

The retailer also is positioning itself as a seasonal décor destination, promising 60% newness in home and holiday décor seasonally as a strategy to boost customer retention. We’re incredibly encouraged by initial customer response to our home décor assortment, and we see Kohl’s becoming a more formidable player in the home business.”

Customer Retention 242

Customer Retention Consumer Marketing Visual Merchandising 242

Retail TouchPoints

JULY 21, 2022

But as more outside forces shine a spotlight on how those behaviors are turned into data that is leveraged for monetary gain, consumers are looking for more control over their information — and marketers are scrambling to keep pace. adults and 125 marketers. Now, other hot-button issues are adding fuel to the data-transparency fire.

Marketing 278

Marketing Advertising Consumer Customer Retention 278

Retail TouchPoints

MAY 7, 2021

At Home has entered into a definitive agreement to sell itself to funds affiliated with Hellman & Friedman (H&F), a global private equity firm, in an all-cash transaction valued at $2.8 At Home will be taken private after the acquisition closes. At Home is coming off a strong Q4 2021, which ended Jan.

ATS 170

ATS Customer Retention Home Furnishings Planning 170

Inside Retail

MAY 8, 2024

The Bill seeks to “address circumstances where a corporation has, or is taken to have, a substantial degree of market power and has been found to have misused their market power under section 46 of the Act”. Any markets with unfair pricing practices and a distinct lack of competition will come under scrutiny with the report.

Supermarket 278

Supermarket Customer Retention Consumer Wholesale 278

Retail TouchPoints

SEPTEMBER 19, 2022

EY, formerly known as Ernst & Young, says that 57% of consumers choose a brick-and-mortar retailer predominantly based on the customer shopping experience. Every interaction holds the potential to impact overall customer satisfaction and long-term customer retention. Here’s another situation that happens.

Marketing 244

Marketing Customer Retention Location Consumer 244

Retail TouchPoints

JUNE 15, 2023

The winners were announced during an awards ceremony during the Retail Innovation Conference & Expo at McCormick Place in Chicago, bring executives across the retail realm together to celebrate their successes.

Customer Retention 255

Customer Retention Jewelry Outdoor Fulfillment 255

365 Retail

APRIL 20, 2024

As the retail landscape evolves, refive is leading the charge in enhancing revenue and customer retention for brick-and-mortar stores. Join them at the Retail Technology Show at London’s Olympia on April 24 & 25, 2024, where they will demonstrate pioneering solutions designed to transform customer engagement.

Customer Retention 57

Customer Retention ATS Checkout Shopping 57

Retail TouchPoints

JANUARY 18, 2024

DBG said it will use this first store to “to clear excess inventory at a meaningfully higher margin than selling into the off-price channel,” noting that it received a significant amount of excess inventory with its Sundry acquisition in late 2022. ” DBG forecasts that each store will generate over $1.5 million annually.

Planning 246

Planning Customer Retention Wholesale Location 246

Retail TouchPoints

MARCH 13, 2024

One of those creative methods could include unconventional yet fruitful partnerships such as Ulta Beauty at Target , Sephora at Kohl’s and Petco at Lowe’s. Lowe’s attributed the pilot’s success and subsequent expansion to the growing number of families in the country owning a pet – around 70% at the time of the announcement.

Payment Services 256

Payment Services Consumer Customer Retention Marketing 256

Retail TouchPoints

DECEMBER 15, 2022

It also offers loyalty amplifiers such as sweepstakes, UGC contests and trivia, with the goal of helping brands enhance customer acquisition, program onboarding and education, revenue, point burn, customer retention and brand advocacy.

Customer Retention 245

Customer Retention Accounting Promotions Management 245

Retail TouchPoints

NOVEMBER 18, 2020

But the first step, before marketers consider how they’ll maintain this customer loyalty, is to examine the latest consumer data in order to understand key shifts in their customers’ behavior. Find Co-Marketing Opportunities for Loyalty Programs. Inform Customers About Product or Service Offerings.

Location 258

Location Customer Retention Shopping Consumer 258

Inside Retail

JUNE 27, 2023

Collins Foods, the ASX-listed operator of KFC and Taco Bell chains in Australia, and KFC in Europe – broke the US$1 billion sales threshold in its home market last year. For the year to April 30, revenue from continuing operations rose by 14.2 per cent to $1.35 billion with growth across all business units.

Customer Retention 245

Customer Retention Planning Marketing ATS 245

Inside Retail

MARCH 19, 2024

Tara Daly, senior director of product marketing at Loop Returns , shares with Inside Retail advice on getting started in the US market, some tips on cross-border shipping and logistics – including managing returns in a way that builds customer loyalty – and how to drive repeat business.

Planning 290

Planning Shipping Returns Customer Retention 290

Inside Retail

APRIL 19, 2024

Technology and opportunities to connect with customers are rapidly evolving but top industry marketers are still championing the fundamentals. Stand for nothing and sell to no one Marcus Murphy, co-founder and CEO of 5ive Media, advocates that “the future of marketing is an opportunity for us to slow down to speed up.”

Customer Retention 130

Customer Retention Consumer Marketing Shopping 130

Retail TouchPoints

APRIL 11, 2023

For some, however, this trade-off comes at the price of navigating frustrating and, at times, confusing return policies. With return policies differing from brand to brand, it can be exhausting for customers to keep track and often leads to more hassle than reward.

Returns 278

Returns Customer Retention Consumer Shopping 278

Retail TouchPoints

MARCH 25, 2024

Are you ready to explore the evolved customer journey? The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. Keep visiting this hub to get the latest and greatest content related to the show!

Social Commerce 233

Social Commerce Loss Prevention Customer Experience Customer Retention 233

Retail TouchPoints

APRIL 1, 2024

Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success. Research shows that nearly 30% of businesses lacking appropriate multilingual support have lost customers.

Customer Experience 308

Customer Experience Clienteling Customer Retention Accounting 308

Retail TouchPoints

MAY 25, 2022

Loyalty has grown in importance alongside customer retention, with a strong loyalty program and company values both remaining important parts of building out a long-term relationship with customers. shoppers list shared values as the biggest factor behind brand loyalty. ”

Customer Retention 259

Customer Retention Shipping Consumer Planning 259

Retail TouchPoints

JANUARY 29, 2024

While more retailers are handing off these tasks to other companies, presumably as a way to cut costs (rising shipping costs were identified as the top challenge among retailers, at 56% ), nearly as many ( 55% , up from 38% in 2022) worry about customer expectations around delivery times.

Fulfillment 281

Fulfillment Drop-Shipping Customer Retention Shipping 281

Hyken

SEPTEMBER 4, 2023

You can’t download a report about digital or technology trends without being assailed with stats and surveys outlining how great CX is key to keeping and gaining customers. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Customer Retention 56

Customer Retention Customer Experience Management Marketing 56

Hyken

MAY 13, 2024

There are several suggestions on how to be customer-obsessed, but I was especially happy to see one of his major points in all caps: EXPERIENCE IS THE NEW BRAND. In this article, we explain why businesses must understand, calculate, track, and decrease their churn rate to retain customers and grow revenue. What Is Churn Rate?

Merchant Services 60

Merchant Services Customer Retention Customer Experience Advertising 60

Inside Retail

FEBRUARY 26, 2024

This compelling data highlights the critical importance of adopting omnichannel strategies for Australian retailers striving to stay at the forefront in an ever-evolving market. Returns – once viewed as a friction point – now emerge as a loyalty catalyst.

Customer Retention 130

Customer Retention Returns Consumer Shopping 130

Retail TouchPoints

FEBRUARY 7, 2024

In fact, 88% of marketers say interactive content helps brands differentiate themselves, while interactive content generates 52.6% From punch cards at yogurt shops to Starbucks Rewards on their app, brands through the years have shown the effectiveness of gamification, and its applications are only evolving. Be authentic.

Customer Retention 266

Customer Retention Customer Experience Advertising Consumer 266

Inside Retail

DECEMBER 3, 2023

So are marketers. And even if you have first-party data, it’s hard to reach relevant audiences at scale. This is the power of propensity modelling – accessing precision media activation at scale across households with the highest propensity to purchase.

Customer Retention 130

Customer Retention Advertising Promotions Consumer 130

Inside Retail

APRIL 28, 2022

Its active customer base grew by 7 per cent to 880,000 with customer retention remaining strong at 47 per cent. Based on unaudited accounts for the three months to March 31, the brand’s revenue rose 9 per cent to $42.7 The company’s mobile app accounted for 10 per cent of its revenue.

Customer Retention 130

Customer Retention Accounting Marketing ATS 130

Retail TouchPoints

FEBRUARY 8, 2023

Meta’s CPM increased by 61% YoY , at an average of $17.60. TikTok’s CPM made a huge jump of 185% YoY , at an average of $9.40. The State of the Union: Paid Advertising In the current market climate, running paid ads would only burn a hole in your pocket. Prioritize content marketing. in Q1 of 2021. In fact, 42.7%

Advertising 244

Advertising Customer Retention Marketing Consumer 244

Retail TouchPoints

APRIL 12, 2023

We saw this at the start of the pandemic when food store sales shot up by 21%. still plan to cook more at home. Food retailers must also have the right financial planning in place to withstand the economic turbulence in the long run and make sure they remain agile regardless of wider market trends.

Supermarket 258

Supermarket Grocer Customer Retention Checkout 258

Retail TouchPoints

MAY 8, 2024

Jean-Christophe Pitié: If brands want any chance at customer loyalty, they need to fix what’s broken. Slow page loads are more than problematic — they strongly influence whether a customer ever seeks the brand out in the future. Rachel Frederick, VP & GM Ecommerce at Sur La Table , said that ‘lowering friction is key.

Merchant Services 226

Merchant Services Advertising Customer Experience Marketing 226

Wiser

NOVEMBER 1, 2023

By understanding and implementing effective remarketing strategies, retailers can revive customer interest, turning browsers into buyers and lost opportunities into closed deals. Better ROI: Remarketing typically results in a higher ROI as the advertising spend is focused on customers who have already shown an interest in your products.

Customer Retention 146

Customer Retention Returns Advertising Customer Experience 146

A1 Retail

FEBRUARY 28, 2023

The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity. The virtual conference will focus on the tactics needed to master customer retention strategies with confidence and clarity.

Customer Retention 104

Customer Retention Planning Marketing ATS 104

Inside Retail

NOVEMBER 15, 2021

They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. and see how much you can save on your home utilities. .

Payment Services 246

Payment Services Customer Retention Marketing Consumer 246

Inside Retail

JUNE 28, 2021

To do so, marketers are leveraging more data, technologies, and channels to create this type of relevant and customised customer journey. While 88 per cent of retail marketers share integrated tech stacks with advertising teams, this alignment alone is not enough. A unified front has to span the entire customer journey.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

AUGUST 7, 2023

When building your digital marketplace, the customer should be at the center of your strategy — what do your customers want, and what are the needs of the customer base you are trying to acquire? The digital marketplace is the commerce engine in the front, but you need technology at the backend to run it all efficiently.

Customer Experience 239

Customer Experience Customer Retention Marketing Shopping 239

Retail TouchPoints

JANUARY 2, 2024

To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts ( 77% ) and loyalty program points ( 61% ), according to Retail TouchPoints research. At a bare minimum, they will expect businesses to keep that data safe and use it responsibly. A major reason for this drop?

Drop-Shipping 289

Drop-Shipping Consumer Customer Retention Shipping 289

Hyken

FEBRUARY 20, 2024

This episode of  Amazing Business Radio with Shep Hyken  answers the following questions and more: What role does employee experience play in customer experience? Why is paying attention to market and competition crucial for businesses? How can companies improve employee experiences for better customer experiences?

Customer Retention 64

Customer Retention Customer Experience Consumer Marketing 64

Retail TouchPoints

MAY 28, 2021

Customer service is changing rapidly to meet consumer behavior, providing smoother, more integrated experiences than ever before. 3 Data-Backed Reasons why Customer Service is Essential. Many brands miss their business goals, not because they have a poor product or their marketing strategy is weak. With tools like Advocate.ly

Payment Services 164

Payment Services Customer Retention Customer Experience Marketing 164