Independent Retailer

DECEMBER 23, 2022

Wholesale inventory bloat, combined with a softening demand in the economy, is taking its toll on cash flow and earnings at retailers. . This is complicating retailer’s ability to shift with consumer behaviors,” Dr. Madhav Durbha, VP supply chain strategy at Coupa , said. Retailers were sitting on $739.5

Inventory Management 76

Inventory Management Wholesale Management Markdowns 76

Retail TouchPoints

JULY 19, 2023

Sweaty Betty’s apparel and accessories are sold in-store, online and through various wholesale partners. With NewStore , the brand has unified its direct offline and online channels to helps drive operational efficiency and improve the customer experience.

Customer Experience 217

Customer Experience Checkout Wholesale Accessories 217

A1 Retail

SEPTEMBER 4, 2023

Starting 15 th September, Glossier will be available at Sephora UK exclusively, at Sephora Westfield Shepherds Bush, online at Sephora.co.uk , and in addition to Glossier’s Covent Garden flagship store and on glossier.com. Glossier’s new home at Sephora UK will give consumers a taste of the iconic Glossier brand cues.

Wholesale 59

Wholesale Customer Experience Shopping Marketing 59

Retail TouchPoints

AUGUST 2, 2023

took the stage at The Lead Summit in Manhattan in July 2023 to talk about how they are adapting their strategies to meet the new realities of DTC retail. Those repeats and referrals simply don’t happen without a good product and a good shopping experience, as Jose Nino, VP of Global Ecommerce and Digital Strategy at the U.S.

Wholesale 242

Wholesale Drop-Shipping Marketing Accounting 242

Retail TouchPoints

AUGUST 24, 2020

BJ’s Wholesale Club is now offering contactless curbside pickup for members at all 219 clubs, after testing the service on a limited basis earlier this year. Customers enter the club to pick up their orders, which have been placed in a cart, at the Member Services desk.

Wholesale 150

Wholesale ATS Location Planning 150

Retail TouchPoints

MARCH 17, 2023

Balireddi joins Glossier as Chief Commercial Officer after holding senior leadership roles at Chanel and The Boston Consulting Group. In her new role she will be responsible for strategically driving Glossier’s global business across all channels of distribution, including ecommerce, retail and wholesale.

Marketing 252

Marketing Wholesale Promotions Customer Experience 252

Retail TouchPoints

MARCH 23, 2022

The brand’s overall digital sales also increased 19% globally, while wholesale revenues were down by 1%. A big piece of Nike’s direct offensive has been a shift away from wholesale and toward DTC. Wholesale Will Still Play a ‘Very Important Role’. Revenues were up 5% YoY in the company’s fiscal Q3, which ended Feb.

Planning 277

Planning Wholesale Sporting Goods Accounting 277

365 Retail

JUNE 8, 2022

The past two years has seen customer experience go from a nice to have to an absolutely essential element of business strategy. In fact, 61% of consumers are willing to pay more for a better experience, while 55% would switch brands for better levels of service. Getting to know the customer. Visibility end-to-end.

Customer Experience 57

Customer Experience Payment Services Fulfillment Shipping 57

Retail TouchPoints

OCTOBER 13, 2022

In his new role, Goubert will oversee the company’s operational and commercial functions, including production, supply chain, retail, wholesale and marketing. Goubert was President and Chief Customer Officer at NMG, where he was responsible for the Neiman Marcus brand as well as all customer touch points.

Wholesale 313

Wholesale Shipping Fashion Customer Experience 313

Retail TouchPoints

AUGUST 14, 2023

Despite its 106-year history and expansive wholesale retail presence, this is Radio Flyer’s first foray into branded brick-and-mortar. The location, scheduled to open in November 2023 at the Woodfield Mall in Schaumburg, Ill.,

Wholesale 199

Wholesale Accessories Customer Experience Location 199

Retail TouchPoints

FEBRUARY 17, 2023

Lesson 2 Transparency and alignment are key to agile marketing operations: Marketing strategies and investments need to change at the speed of the customer. D’Arcy recalled her “incredible team” at American Eagle and Aerie that “ran the ecommerce business with really great business rigor.”

Marketing 288

Marketing Wholesale Advertising Consumer 288

Inside Retail

JANUARY 11, 2024

Net-a-Porter is considered a pioneer in the online luxury space since its founding at the start of the millennium in the year 2000 by Natalie Massenet. Net-a-Porter is much more of a wholesale model. Trust leads to loyalty and it’s really about the consistency of the customer experience and being very deliberate around that.”

Wholesale 130

Wholesale Drop-Shipping Fashion Customer Experience 130

Indigo 9 Digital

MARCH 11, 2022

By Tricia McKinnon For as much as we hear the words “the customer experience” the experience we have with many retailers often feels less than ideal. In defence of the retail industry delighting customers is not an easy thing to do. Nordstrom is making a bet that services are key to a great customer experience.

Customer Experience 52

Customer Experience Loss Prevention Employee Engagement Wholesale 52

Inside Retail

SEPTEMBER 19, 2022

According to Aje’s co-founder and chief executive Adrian Norris, the business has been focusing on its wholesale and online business in parts of the US, UK, Europe and the United Arab Emirates, but has found that shoppers are increasingly wanting to touch and feel garments before purchasing. Beyond the US.

Wholesale 246

Wholesale Boutique Fashion Department Stores 246

Retail TouchPoints

APRIL 26, 2024

Half of these pet-owning households are run by millennials and Gen Zers, who don’t just look at their pets as “furry friends” but as their children. At Bark, it’s more than attribution. We focus on products that lead to experiences that dog parents and dogs can enjoy together. Americans spent $136.8

Wholesale 265

Wholesale Consumer Marketing Advertising 265

Inside Retail

MAY 1, 2023

That’s marginally ahead of the 7 per cent inflation rate during the same three months but higher growth than archrival Coles reported last week at 6.5 Sales at Big W grew by 5.7 Woolworths Group’s star performer seems to have been its B2B arm, where its PFD wholesale business achieved a 28 per cent increase, underpinning a 16.4

Wholesale 263

Wholesale Apparel Promotions Customer Experience 263

Retail TouchPoints

FEBRUARY 22, 2021

The mass store closures prompted by COVID-19 in spring 2020 could have spelled disaster for equestrian specialty brand Kerrits , which had operated as a wholesale-only business for over 25 years. Once the pandemic hit, our wholesalers had to close their stores, and we had to rethink our entire email plan,” said Florin.

Wholesale 250

Wholesale Accounting Marketing Outdoor 250

Retail TouchPoints

DECEMBER 19, 2023

13 that has affected its ability to fulfill orders on time — a major challenge at any time, but one that’s particularly fraught so close to the Christmas holidays. detected a data breach on Dec. 15 filing with the Securities and Exchange Commission (SEC).

Fulfillment 252

Fulfillment Wholesale Consumer Store Operations 252

Clover - Retail

APRIL 18, 2024

Instead, when a customer orders the product, the retailer contacts their manufacturer or wholesale merchant–who keeps inventory of the product on-hand–and has the product shipped directly to the customer. The manufacturer/wholesale merchant is responsible for the shipping process. This is a drop ship.

Merchant Services 52

Merchant Services Drop-Shipping Payment Services Wholesale 52

Retail TouchPoints

NOVEMBER 13, 2023

Brooklinen was a direct-to-consumer darling that promised consumers high-quality sheets at great prices. Amazon net revenue has grown 29% year-over-year, and the company has used the marketplace as a key customer acquisition channel. We also learned that nearly a third [of consumers] overheat at night.

Wholesale 262

Wholesale Advertising Consumer Promotions 262

Inside Retail

JANUARY 21, 2024

Iconic French fashion brand Longchamp has just opened the doors to a newly renovated apartment at the ‘Paris end’ of Melbourne’s Collins Street in a way that is très chic. A family business Longchamp is a French luxury brand with four generations of family business at its heart. billion in 2024. billion in 2024.

Boutique 262

Boutique Department Stores Fashion Accessories 262

Retail TouchPoints

MARCH 25, 2024

The Retail TouchPoints team is reporting on all the news breaking before, during and after the Retail Innovation Conference & Expo , taking place June 4-6, 2024, at McCormick Place in Chicago. This year, we’ll hear senior-level executives’ perspectives on how customer experiences are evolving as content, community and commerce converge.

Social Commerce 229

Social Commerce Loss Prevention Customer Experience Customer Retention 229

Retail TouchPoints

SEPTEMBER 8, 2023

Kroger and Albertsons will sell 413 stores across 17 states and the District of Columbia, along with eight distribution centers, two offices and five private label brands, to C&S Wholesale Grocers for approximately $1.9 billion in cash. In May 2023 the United Food and Commercial Workers (UFCW) union had voted to oppose any mergers. “C&S

Planning 256

Planning Grocer Wholesale Payment Services 256

Retail TouchPoints

JANUARY 10, 2023

Dashers will send confirmation photos to consumers when they drop off the items at the designated store. “We At-home return pickup offerings are relatively rare, although beginning in October 2022, Walmart+ members could schedule home pickups of items they wanted to return. trillion sold by U.S.

Returns 263

Returns Drop-Shipping Wholesale Shipping 263

Retail TouchPoints

NOVEMBER 15, 2023

In addition to calling for its members to strike tomorrow, the union is asking “customers and allies to lead actions at Starbucks stores in their communities in solidarity with workers rising up for a fairer workplace.” Labor efforts started slowly at REI: the August 2022 unionization of a Berkeley, Calif.

Planning 286

Planning Department Stores Wholesale Location 286

Inside Retail

MARCH 7, 2024

The brand was co-founded in 2014 by best friends Sarah Miller and Jessie Gargan, who were 23 and 26, respectively, at the time. They had met five years prior when Gargan hired Miller as a Christmas casual at Sportsgirl. The company services labels including Sportsgirl, Sussan and Seed Heritage.

Boutique 130

Boutique Apparel Fashion Wholesale 130

Retail TouchPoints

FEBRUARY 3, 2021

Scott will remain executive chairwoman and majority owner of the business, continuing to lead design, customer experience and philanthropy efforts. a robust online business and wholesale distribution at Neiman Marcus, Nordstrom, Bloomingdale’s and 600 specialty boutiques worldwide.

Wholesale 192

Wholesale Boutique Accessories Promotions 192

Inside Retail

OCTOBER 13, 2021

Options such as buy now, pay later (BNPL) services were first introduced to business to consumer (B2C) transactions, giving customers the ability to access products and services they need today while paying at a later date or over a series of instalments. . Create a positive customer experience. Drive business growth.

Payment Services 355

Payment Services Finance Customer Experience Wholesale 355

Retail TouchPoints

OCTOBER 13, 2023

The streaming company also has explored wholesale partnerships, with Walmart expanding its in-store Netflix Hubs to 2,400 locations in October 2022.

Location 253

Location Planning Wholesale Consumer 253

Retail TouchPoints

OCTOBER 18, 2023

If you are a parent, you likely have at least one Melissa & Doug toy.) It also has grown consistently thanks to an expansive wholesale network and presence on Amazon. But now, Melissa & Doug is taking the reins of the experience and using its first flagship store to fully immerse consumers into its world of play.

Wholesale 237

Wholesale Consumer Shopping Location 237

Retail TouchPoints

JULY 29, 2020

Ready to grow even further, the company launched a digital transformation to swap out its legacy systems, advance customer knowledge through data and provide a truly omnichannel customer experience. That’s my job at Burton nowadays,” she recalled. We put the customers at the center and really get to know them.

Planning 279

Planning Wholesale Customer Experience Store Operations 279

Retail TouchPoints

NOVEMBER 9, 2022

At Sephora, our clients are at the heart of our business, and we hear loud and clear that on-demand delivery is what they’re looking for,” said Nadine Graham, SVP, General Manager of Ecommerce at Sephora in a statement. BJ’s Wholesale Club selected DoorDash as its grocery delivery partner across 226 stores in March 2022.

Fulfillment 275

Fulfillment Wholesale Accounting Consumer 275

Retail TouchPoints

DECEMBER 20, 2023

With every conversation, my goal is simple: to have candid and at times challenging conversations around some of the industry’s hottest topics and trends. The retailer has built, tested and optimized mobile-based technology to help associates feel equipped, informed and connected to serve customers across all channels.

Advertising 250

Advertising Store Operations Merchant Services Wholesale 250

Retail TouchPoints

NOVEMBER 22, 2021

The new long-term partnership will give Nordstrom.com customers access to thousands of Fanatics’ exclusive products, including men’s, women’s and kids gear from top leagues including the NFL, NCAA, NBA, MLB and more. Macy’s launched a similar partnership with Fanatics in October 2021.

Wholesale 237

Wholesale Fulfillment Shipping Customer Experience 237

Inside Retail

OCTOBER 24, 2023

We would eat gelato at Christmas and Easter and family birthdays and special occasions and all through summer. gelato was like coffee 20 years ago, where the only place I could get traditional Italian coffee was at my grandparents’ house. Can you tell me how you’ve approached the customer experience in stores?

Wholesale 246

Wholesale Supermarket Location Shipping 246

Retail TouchPoints

MARCH 2, 2021

From contactless payment to fully automated checkout, innovations showed promise for streamlining and improving the customer experience. There’s no question there’s more public attention on frictionless innovation, but that doesn’t necessarily translate to a rapid, or wholesale, adoption of the technology.

Payment Services 299

Payment Services Checkout Customer Experience Point of Sale 299

Inside Retail

NOVEMBER 21, 2021

Hello Drinks founder JP Tucker said it is a first in the Australian liquor industry and is a win for both customers and wholesalers. It’s great for our customers, as it offers more choice, new categories and brand extensions,” Tucker told Inside Retail. We had around 200 truck deliveries from wholesalers last year.

Wholesale 130

Wholesale Shipping Marketing Spend Supermarket 130