Retail TouchPoints

DECEMBER 12, 2023

In addition to this timing variation, over 60% of shoppers plan to do their browsing online, yet 85% expect to buy at least one product in a store. In this kind of shopping environment, how should retailers align their promotions and markdowns for the greatest impact? And don’t forget the shopper looking for that end-of-season deal.

Markdowns 272

Markdowns Retailing Pricing Promotions Fulfillment 272

Retail TouchPoints

FEBRUARY 12, 2021

GNC has promoted Josh Burris from President to CEO of the health and wellness retailer, and has named Cam Lawrence as its new CFO. Officer before being promoted to President. Lawrence also started in 2019, as SVP Finance and Chief Accounting Officer, and has been acting as interim CFO during the past several months.

Finance 182

Finance Promotions Accounting Customer Experience 182

Inside Retail

MARCH 21, 2024

Choco Up – a company that helps e-commerce brands grow and scale their business with fast, flexible and founder-friendly revenue-based financing – decided to look into consumer intentions and behaviours to find out what else drives purchasing decisions in today’s retail environment beyond price. Free delivery was nominated by 40 per cent.

Consumer 130

Consumer Dead-Stock Finance Inventory Management 130

Retail Gazette

MARCH 26, 2024

Holland & Barrett has promoted its chief operating officer Anthony Houghton to be CEO for UK and Ireland as part of its company-wide restructure “to help further accelerate its growth and transformation strategy”.

Promotions 57

Promotions Finance Customer Experience Marketing 57

Inside Retail

JULY 13, 2023

Han previously worked as chief digital officer at General Mills, China, and spent time at Walmart, Hewlett-Packard, and Yihaodian. She has a background in marketing, finance and accounting which gained from her previous roles. Outgoing chief Greg Harford will take up a new role as CEO at the Canberra Business Chamber.

Finance 130

Finance Fashion Supermarket Accounting 130

Retail TouchPoints

FEBRUARY 14, 2023

Consumer-facing brands have spent hundreds of millions of dollars over the past few decades creating unique customer experiences in their physical brick-and-mortar locations. A new customer experience study from J.D. Take retail banks and credit card providers, for example.

Customer Experience 221

Customer Experience Boutique Finance Apparel 221

Retail TouchPoints

JULY 8, 2022

Say Farewell to Cart Abandonment, Welcome Loyal Customers. Customers that have a positive point-of-sale financing experience are more likely to repeat purchases from that retail brand if the BNPL option is white-labeled for the retailer. The best part?

Merchant Services 262

Merchant Services Payment Services Point of Sale Checkout 262

Retail TouchPoints

SEPTEMBER 19, 2023

Additionally, store associates tend to “jump” orders to other stores up to six times before either the retailer or customer cancels the order, which creates a negative experience and causes a low Net Promoter Score.

Store Operations 270

Store Operations Shipping Fulfillment Store Layout 270

Retail Focus

MARCH 6, 2024

Expert Manager at Univers Retail | Published author | Visiting lecturer. To address these issues, luxury brands are seeking innovative solutions, with blockchain technology emerging as a promising tool to safeguard authenticity and enhance the customer experience. Ghalia BOUSTANI. What are Blockchains and how do they work?

Inventory Management 147

Inventory Management Customer Experience Fashion Consumer 147

Retail TouchPoints

OCTOBER 9, 2020

“Our ecommerce solution needed to be different from a typical retailer, and we needed the ability to customize quickly, deeply and at scale, while maintaining industry-leading performance,” said Juan Lopez, Director of Software Product Development at City Furniture in an interview with Retail TouchPoints.

Home Furnishings 253

Home Furnishings Payment Services Promotions Accounting 253

Retail TouchPoints

AUGUST 10, 2020

However, when it comes to retail specifically, oftentimes the customer experience is fully dependent on the supply chain experience. Today, as we did a few years ago with the rise of the Chief Experience Officer, we are seeing a growing need for a C-suite level expert in each area of the retail customer experience.

Merchant Services 155

Merchant Services Customer Experience Returns Fulfillment 155

Retail TouchPoints

AUGUST 9, 2023

Events and inventive marketing strategies were meticulously organized to promote the district’s vibrant atmosphere and attract more visitors. Louis Archambault is Partner and Vice Chair of the Real Estate Practice at Saul Ewing. in real estate transactions, particularly in the South Florida market.

Planning 240

Planning Promotions Outdoor Finance 240

Retail TouchPoints

DECEMBER 5, 2023

This means that marketing spend aimed at these high-spending visitors over Christmas is likely to get less return than usual. These individuals often have a significant following and can effectively promote Lunar New Year campaigns to their audience.

Marketing Spend 242

Marketing Spend Visual Merchandising Marketing Consumer 242

Inside Retail

OCTOBER 19, 2021

A sudden influx of new customers can mean a bump in revenue – or a wave of fraud or policy abuse. In a recent report , Riskified looked at the impact of the recent shift to e-commerce on fashion retailers. Buy-Now, Pay-Later solutions can also bring in new users that were previously unable to finance an entire purchase at once.

Merchant Services 147

Merchant Services Fashion Payment Services Checkout 147

Retail TouchPoints

OCTOBER 27, 2021

A customer journey that started from a mobile ad, followed by a trip or two to a physical store during the research phase before completing the conversion online through an ecommerce store, is difficult to map, let alone derive insights for the post-purchase experience. AI-Driven MTA at Scale. Customizing Models.

Marketing 299

Marketing Customer Experience Finance Retail Marketing 299

Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5 are factored in.

Payment Services 150

Payment Services Promotions Shipping Planning 150

I Vend

DECEMBER 10, 2023

Here we take a look at how retail technology can help to streamline the top 10 key retail processes, and how a unified retail POS pulls them all together into a single, highly optimized retail operations platform. Inventory management – ‘the right goods, in the right place, at the right time’ sums up the core of retail.

Shrinkage 87

Shrinkage Inventory Management Store Layout Checkout 87

Retalon

AUGUST 16, 2019

Not only do you have to decide which metrics are most likely to provide high-value consumer data, but then you must have the resources on hand to analyze it in search of trends that help you to hone your brand strategies and better personalize the retail customer experience. Benefits and Challenges of Personalization.

Customer Experience 32

Customer Experience Fulfillment Markdowns Consumer 32

Retail TouchPoints

OCTOBER 9, 2020

“Our ecommerce solution needed to be different from a typical retailer, and we needed the ability to customize quickly, deeply and at scale, while maintaining industry-leading performance,” said Juan Lopez, Director of Software Product Development at City Furniture in an interview with Retail TouchPoints.

Home Furnishings 135

Home Furnishings Payment Services Promotions Accounting 135

Inside Retail

FEBRUARY 27, 2023

Benefits to the retailer are not just the revenue this brings in, but the positive association forged through this type of strong brand experience. This is a strategy of ensuring the online and offline sales experiences are integrated, particularly in premium product categories like jewellery, where there is a mental spending limit online.

Payment Services 130

Payment Services Social Commerce Promotions Department Stores 130

Storis

APRIL 18, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. Talk to a Sales Professional What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Storis

APRIL 12, 2024

Crafting enticing reward and membership programs is a competitive advantage, especially as customers are inundated with choices and retailers compete on overlapping product offerings. Promoting customer loyalty programs is critical to sustained retail success. What is Customer Lifetime Value?

Payment Services 52

Payment Services Customer Retention Promotions Accounting 52

Retail TouchPoints

OCTOBER 7, 2020

At the beginning of 2020, Hudson kicked off its deployment of the Flooid platform to provide a new backbone for all transactions across its 1,010 travel convenience stores and specialty retail, which includes proprietary book and tech stores, duty-free shops and food and beverage concessions. Hudson Undertakes Companywide Transformation.

Payment Services 214

Payment Services Point of Sale Specialty Retailers Customer Experience 214

A1 Retail

NOVEMBER 16, 2023

Following the same pattern as 2022, some retailers are set to extend their Black Friday promotions to a two-week period, with this in mind, the report forecasts retails can expect to see a total of £22.67bn in sales – equating to a growth of 0.2 percent YoY. percent YoY.

Finance 59

Finance Shipping Consumer Promotions 59

Storis

JANUARY 22, 2024

Furniture Market is valued at $244 billion by Statista, with a projected five-year CAGR of 3.91%. The Potential of Promotions The NRF found deals and promotions were top motivators for a 2% YoY increase in Cyber Week shoppers. The home furnishings industry is actively embracing Mobile POS to elevate the customer experience.

Home Furnishings 52

Home Furnishings Payment Services Merchant Services Fulfillment 52

Inside Retail

FEBRUARY 13, 2024

Every retailer knows to put the customer at the centre of their business, so we’ll start with them. The net result is that finances in the average household went backwards all year, to the point where savings are now at near 16-year lows of just 1.1 per cent but was flat for goods (-0.1

Beauty and Health 130

Beauty and Health Payment Services Consumer Fashion 130

Mass Relators

AUGUST 16, 2022

The company is also positioning itself for its largest footprint and growth expansion in the retailer’s more than 92-year history, which is why Hy-Vee has launched multiple national partnerships this fiscal year to improve the overall in-store customer experience and bring more value to its shoppers.

Grocer 52

Grocer Promotions Finance Location 52

Retail TouchPoints

APRIL 6, 2023

Walmart is reportedly building on OpenAI’s GPT-4, according to an interview Desirée Gosby, VP of Emerging Technology at Walmart Global Tech, gave to Venture Beat , Gosby predicted that generative AI like GPT-4 will “be as big a shift as mobile, in terms of how our customers are going to expect to interact with us.” said Thota.

Payment Services 243

Payment Services Supply Chain Management Supermarket Accounting 243

Retail TouchPoints

SEPTEMBER 28, 2022

But simply raising prices across the board can damage customer relationships, depress sales and hurt margins. It cannot be done blindly, so retailers should look at the opportunities in front of them to help customers address their own pain points. Price goes far beyond what the customer pays. Think beyond the sticker.

Consumer 162

Consumer Accounting Grocer Finance 162

Retail Minded

MARCH 2, 2022

It is a prerequisite for many retail activities, such as trade promotions, new product launches, and churn rate reduction. . The program can identify the factors that cause customers to leave business services, allowing for a prompt intervention to keep them. Accounting And Finance. Trade Promotions. Sales Analytics.

Payment Services 52

Payment Services Inventory Management Promotions Accounting 52

Mass Relators

OCTOBER 11, 2022

Google Cloud technologies will provide Rite Aid with better insights, increased agility and improved customer experiences, the companies added. Modernized applications for personalized digital experiences will enable pharmacists to spend more time directly engaging customers.

Finance 52

Finance Management Accounting Promotions 52

Independent Retailer

SEPTEMBER 8, 2022

Consumer behavior continues to settle and adapt from the radically changed retail environment in 2020, and to a lesser extent in 2021, but enough time has passed now for the newer online shoppers to become more comfortable with where and how they shop, according to Matthew Furneaux, Director of Location Intelligence at Loqate. back to top.

Finance 84

Finance Returns Shipping Promotions 84

Retail Gazette

JANUARY 16, 2024

Simon Comins, CCO, Superdrug Superdrug chief commercial officer Simon Comins says “it will be even more important for retailers to listen to their customers and prioritise customer experience to retain their loyalty and custom” in 2024. “For Iceland and The Food Warehouse this means putting people first.

Fashion 131

Fashion Consumer Shopping Finance 131

Rain Pros

APRIL 3, 2024

The primary cause of seasonal sales cycles for retail companies is inconsistent demand for goods and services at different times of the year. For instance, over 60% of businesses experience a sales decline in the summer, especially between July and August. These are the periods when some customers hunt for deals.

Planning 52

Planning Promotions Management Marketing 52

I Vend

SEPTEMBER 8, 2022

If you’re looking to improve workflow processes at your store, and you’ve done your research, you’ve inevitably discovered the power of retail management systems (RMS). The most powerful RMSes, especially for the retail sector, boost the customer experience by streamlining the acquisition of goods and services for your customers.

Management 52

Management Inventory Management Promotions Location 52

365 Retail

MAY 5, 2023

AI has the potential to revolutionize various sectors, including healthcare, education, finance, transportation, agriculture and of course, retail. Facial recognition technology is being increasingly utilized by retailers to enhance various aspects of their operations and customer experience.

Store Layout 81

Store Layout Promotions Inventory Management Advertising 81

Retail TouchPoints

JUNE 8, 2020

Todd Leff: It was an interesting time, right at the height of the financial crisis in 2009. RTP: It sounds like Hand & Stone has found a good balance between the centralization needed for a large organization, versus the freedom to operate at the individual franchise level. What attracted you to the company?

Location 169

Location Finance Consumer Promotions 169