Retail TouchPoints

APRIL 27, 2023

Beginning on June 5, 2023, onboarding of any new Shops in the U.S. via both Meta’s Commerce Manager and Shopify will only be allowed if checkout on Facebook and Instagram is enabled. On August 10, 2023, this restriction will be extended to newly onboarded shops from all other platform partners. Outside of the U.S.

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Merchant Services Shopping Checkout Social Commerce 306

Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

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Merchant Services Checkout ATS Fulfillment 278

Retail TouchPoints

JUNE 14, 2022

And just as the metaverse will change the way that we shop, communicate and socialize, it will also change how customer service is delivered. Like the physical world, goods and services sold and consumed in the metaverse are not immune to issues that require customer service to solve. Here’s how….

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Merchant Services Social Commerce Customer Experience Fashion 264

Retail TouchPoints

MAY 8, 2023

pullback in online spending contributed to a 2% year-over-year drop globally, although growth rates remained higher in smaller markets like the Middle East and Africa, at 21% , and in Latin America, which saw 7% growth. “If So the questions retailers should be asking themselves are: How loyal are your customers?

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Merchant Services Payment Services Consumer Outdoor 275

Retail TouchPoints

OCTOBER 19, 2022

Klar n a is continuing to expand beyond payments as it looks to become “a starting point for every purchase” for its 150 million global consumers. This is far from Klarna’s first foray beyond the world of payments. Among the new tools available to Klarna users and merchants are: Search and Compare.

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Merchant Services Shopping Drop-Shipping Checkout 290

Retail TouchPoints

OCTOBER 6, 2022

The Mastercard SpendingPulse measures in-store and online retail sales across all forms of payment, providing a wealth of insights to help merchants refine and optimize their holiday strategies. However, there are other dynamics at play that will impact seasonal results.

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Merchant Services Payment Services Promotions Location 287

Hyken

MAY 31, 2021

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways to Drive Brand Loyalty and Customer Lifetime Value by Ian Simons. (Ad Take a close look at number four, which is about optimizing for lifetime value, not just the cost of acquisition for a new customer. (I

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Merchant Services Customer Experience Social Commerce Fashion 109

Retail TouchPoints

NOVEMBER 12, 2021

It took Shopify merchants nearly 15 years to reach a cumulative GMV of $200 billion. This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. What stood out to you in the findings?

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Merchant Services Shipping Fulfillment Social Commerce 264

Inside Retail

FEBRUARY 15, 2024

The purchase price represents about $10 per share and an approximately 44 per cent premium to ContextLogic’s closing stock price on February 9, but it is a tiny fraction of the company’s US$14 billion value at the time of its initial public offering in 2020.

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Merchant Services Customer Experience Consumer Shopping 130

Retail TouchPoints

JULY 19, 2022

But following a series of major strategic moves, the role Pinterest hopes to play in the burgeoning realm of social commerce is crystal clear. The company clearly plans to exploit these advantages as it pushes full steam ahead with a slate of new shopping features and new leadership at the helm. Spoiler alert — she got the job.

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Shopping Social Commerce Merchant Services Fashion 246

Retail TouchPoints

SEPTEMBER 14, 2023

Pinterest unveiled a suite of new features for its users as well as new advertising formats at its Pinterest Presents event Sept. 13, all designed to make the platform even more interactive, personalized and, most important, shoppable. “We

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Merchant Services Advertising Management Shopping 264

Retail TouchPoints

OCTOBER 15, 2021

According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. Edited’s data points to a severe gap in the market creating a feeling of “otherness” among a significant consumer base that has an expanding share of wallet, according to Kayla Marci, Market Analyst at Edited.

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Consumer Merchant Services Markdowns Fulfillment 290

Retail TouchPoints

AUGUST 5, 2021

The low-hanging fruit opportunity for mall developers and landlords is to double down on the in-person experience. That’s why properties have focused on perfecting the tenant mix , onboarding a compelling combination of restaurants, entertainment and up-and-coming DTC darlings. Last Mile Services Become a Long-Term Play for Properties.

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Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JULY 30, 2020

The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. However, what was interesting is the amount of money that’s going to be spent on things like subscriptions for educational services. Parents prioritizing the learn-from-home experience.

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Merchant Services Advertising Apparel Planning 316

Retail TouchPoints

NOVEMBER 11, 2021

Consumers increasingly want to do business with brands that reflect their values, from sustainability to social consciousness. 16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. 16 at 12 p.m. Practical ways to harness the enthusiasm of values-driven consumers.

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Merchant Services Payment Services Consumer Beauty and Health 342

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. counterpart Amazon , cloud computing is big business at Alibaba. billion ) in fiscal year 2021. billion ) in fiscal year 2021. billion yuan ( $9.2

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Home Furnishings Merchant Services Supermarket Social Commerce 241

Retail TouchPoints

NOVEMBER 18, 2021

Eyewear brand Bollé , for example, saw a 456% YoY increase in sales at one of its retailers following the launch of the augmented reality (AR) try-out tool for its winter line. “AR According to a report from Shopify, merchants see a 250% increase in conversions when using 3D product image models instead of 2D images. Want more proof?

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Consumer Merchant Services Payment Services Advertising 264

Retail TouchPoints

OCTOBER 20, 2020

While the 99 speakers at the 2020 Retail Innovation Conference , held Oct. Dave Coles, Senior Partner Manager of eCommerce, Pinterest “Our thinking is that the value unlock is at the start of the customer journey with the discovery and automation phase. Shoppers need more than just a fast, convenient purchase at the best price.

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Merchant Services Shopping Consumer Business Communication 165

Retail Minded

JANUARY 21, 2022

Incorporating technology that eliminates surprises, offers predictive analysis and heightens efficiency is possible; among those companies that stood out at NRF supporting supply chain agility included Four Kites. Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF.

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Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

DECEMBER 13, 2021

Over the course of her career, Tharp led digital transformations from the inside at a host of companies, including Dean Foods, Travelocity, Neiman Marcus and Fossil. But now, at Google Cloud , she sees the opportunity to help usher in a new era of digital transformation for the retail industry as a whole.

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Retail TouchPoints

JUNE 3, 2021

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. The pandemic has made omnichannel a business imperative for merchants of all sizes. Access Now.

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Merchant Services Social Commerce Marketing Consumer 361

Retail Geek

OCTOBER 6, 2022

We also discuss the latest news (and controversies) around Facebook and TikTok pulling back from some social commerce initiatives (and pressing forward with others). Scot: [1:14] Huh figures you never know where it’s going to come at you. Episode 297 of the Jason & Scot show was recorded on Tuesday October 4, 2022.

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Retail Geek

JULY 9, 2021

Your digital ad dollars especially as they get more complicated in the Privacy Wars, so it makes sense that they want Executives that are good at that and I would also argue the instacart. Um enough eyeballs to have real scale and instacart is one of the exceptions to that so so they are a viable place to put your.

Shipping 98

Shipping Merchant Services Fulfillment Wholesale 98

Retail TouchPoints

APRIL 7, 2022

Social commerce. Those are just some of the emerging technologies that use inspiration and interactivity to capture the customer’s attention and drive conversion to site. One leading example: Express , which is transforming from “a store at the mall” to a brand with purpose powered by a styling community. Livestreaming.

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Retail TouchPoints

JULY 2, 2021

Executives from a who’s who of retailers, social networks and even advocacy groups shared their visions of retail’s future at NRF Converge 2021 , held June 21-25. At Gap, training was a priority to ensure managers could “build their inclusive leadership muscle” and all employees could become better allies.

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Merchant Services Customer Experience Marketing Consumer 200

Retail Geek

APRIL 7, 2023

ShopTalk 2023 took place at the Mandalay Bay in Las Vegas March 26 – March 29th, and seems fully back to pre-pandemic levels. Over 10,000 attendees, 600 exhibitors, and 50,000 one on one meetings, make ShopTalk the premiere digital commerce event in the US. Scot: [3:30] I didn’t know it was on a weekend this time so.

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Merchant Services Payment Services Social Commerce Advertising 52

Retail Geek

JANUARY 12, 2024

2023 Predictions Recap Jason : At least 2 retail bankruptcies (besides Party City) Yes BNPL Consolidation (Klarna, Affirm, Afterpay. Sezzle) – at least one merges/exits US or BNPL. At least 1 top 20 retailer launches a digital in-store ad network AI is even hotter at end of 2024 than now. Shein successful IPO.

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Retail TouchPoints

MARCH 11, 2022

The ever-evolving roster of social commerce capabilities on the world’s top platforms can be dizzying, with vast disparities between what is possible from one app to another and each platform fighting to keep up — both with consumers’ expectations and each other. Twitter Lets Merchants Create In-App ‘Shops’.

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Social Commerce Merchant Services Advertising Shopping 305

Retail Geek

JANUARY 6, 2023

In this interview, we cover the sale of ModCloth to Walmart, Matts’s subsequent work at Lucky Brand and Afterpay, and his new role as CEO at Goodwillfinds. Goodwillfinds.com is an e-commerce site, which sells previously owned merchandise, which has been donated to Goodwill.

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Merchant Services Consumer Fashion Marketing 52