Inside Retail

MARCH 5, 2024

In the realm of online shopping, retailers often perceive returns as an unavoidable inconvenience that presents them with logistical hurdles, financial burdens, and the threat of customer dissatisfaction.

Customer Experience 130

Customer Experience Returns Management Location 130

Retail TouchPoints

NOVEMBER 3, 2022

David’s Bridal will showcase personalized service and inclusivity with a new store format in approximately 30 locations, including 12 all-new shops, in 2023. The revamped stores will feature a new layout designed to support one-on-one customer experiences. West Chester Township, Ohio, Lexington, Ky. ”

Customer Experience 244

Customer Experience Clienteling Boutique Accessories 244

Retail TouchPoints

APRIL 20, 2022

The Home Depot has tapped two technology veterans for high-level positions, naming of Matt Carey as EVP of Customer Experience, a newly created role, and Fahim Siddiqui as EVP and CIO. Before that Carey worked for 20 years at Walmart with roles including SVP and CTO. “In

Customer Experience 287

Customer Experience Management Shopping Location 287

Retail TouchPoints

JANUARY 25, 2024

Customers also will be able to browse (and play) more than 300 electric and acoustic guitars across Gibson, Gibson Custom, Gibson Acoustic, Epiphone, and Kramer brands, as well as the entire collection of Maestro pedals. Gueikian noted that the new Garage location is meant to be “part of the London music community.”

Location 276

Location Accessories Apparel Visual Merchandising 276

Retail Focus

NOVEMBER 28, 2022

Senior retail consultant at Univers Retail | Published author | Visiting lecturer. As consumption is becoming less focused on the product and more focused on the experience of accessing the product, new brand management practices are being shaped, whether at luxury or mass industry levels. Ghalia BOUSTANI, PhD.

Customer Experience 246

Customer Experience Management Payment Services Clienteling 246

Retail Focus

JANUARY 8, 2024

Despite arguments that e-commerce would not be up to par with the high-end retail experience in brick-and-mortar locations, companies like LVMH and Burberry remained successful in personalising the shopping experience for their customers through video consultations and live-streaming events.

Customer Experience 130

Customer Experience Fashion Location Returns 130

Retail TouchPoints

DECEMBER 18, 2023

The Container Store has opened its 100 th brick-and-mortar location in Princeton, NJ — a small-format concept designed to boost employee productivity and optimize the customer journey. This is the sixth small-format location the Container Store has opened to date.

Location 238

Location Specialty Retailers Promotions Planning 238

Retail TouchPoints

FEBRUARY 27, 2024

Macy’s plans to close 150 underproductive nameplate stores — approximately 50 this year alone — and continue its expansion of smaller-format stores as it prioritizes investment in about 350 go-forward locations. It challenges the status quo to create a more modern Macy’s, Inc.

Location 271

Location Department Stores Fulfillment Planning 271

Retail TouchPoints

FEBRUARY 17, 2022

Global travel retailer WHSmith has opened its first North American retail location inside the redesigned Terminal B concourse at New York City’s LaGuardia airport. The store is equipped with Amazon ’s Just Walk Out (JWO) technology, offering travelers a checkout-free shopping experience. “As

Location 240

Location Checkout ATS Returns 240

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

MARCH 6, 2023

Walmart Health plans to open 28 new locations in 2024, bringing the total number of sites to more than 75 and expanding its footprint into two new states — Missouri and Arizona. The new facilities will be approximately 5,750 square feet and will be located inside Walmart Supercenters. With 90% of the U.S.

Location 303

Location Planning Shopping Store Operations 303

Retail Focus

JANUARY 20, 2023

Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. We are delighted to open our biggest store yet at Westfield London.

Location 290

Location Beauty and Health Customer Experience Shopping 290

Retail TouchPoints

AUGUST 4, 2022

Operating around the clock at incredibly high volumes, bots are becoming more sophisticated and use the latest evasion techniques to mimic human behavior that avoids detection. During a peak holiday shopping period in November 2021, bad bot traffic increased by 73%, negatively impacting customers’ online experiences in the process.

Customer Experience 275

Customer Experience Management Checkout Shopping 275

Retail TouchPoints

APRIL 25, 2024

The VIP Suite, which is expected to open later in 2024 in the center’s luxury wing, The Adirondacks District, also will host private events and offer personalized service and curated customer experiences. Woodbury Common, located in New York’s Hudson Valley, draws more than 10 million shoppers annually.

Inventory Management 248

Inventory Management Customer Experience Fulfillment Shopping 248

Retail TouchPoints

MARCH 6, 2024

Shopping malls are on the rebound thanks to Gen Z’s hunger for nostalgia and community. The experience has been thoughtfully crafted and refined to provide consumers a rich cornucopia for commerce, community and cultural experiences. Reframing the Shopping Mall Brand Images from the main shopping mall area.

Shopping 259

Shopping Merchant Services Kiosk Consumer 259

Retail TouchPoints

MARCH 26, 2021

Erik’s Bike Shop , which operates 30 brick-and-mortar stores in seven Midwest states, was considered an essential retailer during the height of the COVID pandemic, but it still faced a significant problem: shoppers didn’t want to come in and browse. They wanted to pick up an order already placed online.

Location 239

Location Shopping Customer Experience Management 239

Retail Focus

MARCH 22, 2024

Nespresso UK has entered the on-the-go coffee market with the launch of a new coffee shop concept titled ‘The Nespresso Bar’ at a location close to Liverpool Street station in central London. This is a strategic move for Nespresso, which currently offers consumers two at-home portioned coffee systems, Vertuo and Original.

Shopping 147

Shopping Marketing Customer Experience Location 147

365 Retail

MARCH 21, 2024

Nespresso UK has ventured into the on-the-go coffee scene with the unveiling of a novel coffee shop model named ‘The Nespresso Bar’, strategically located in proximity to Liverpool Street station in the heart of London.

Location 111

Location Customer Experience Shopping Consumer 111

Retail TouchPoints

JULY 20, 2023

The identification, payment, loyalty membership and entry solutions are currently deployed at a total of more than 400 locations in the U.S., The Amazon Web Services (AWS) technology also has been deployed by other brands, including select Panera Bread locations.

Payment Services 234

Payment Services Planning ATS Supermarket 234

Inside Retail

JUNE 3, 2021

Retail has certainly been at the front of the pandemic rollercoaster. Combine this with a customer base whose expectations of what makes a great experience have continued to rise, and in some cases are heightened through periods of lockdown, and you have a sense of the challenge facing the retail sector.

Customer Experience 147

Customer Experience Checkout Location Fulfillment 147

Inside Retail

JULY 26, 2021

Whether responding to a transactional survey, sharing an experience in a group chat (or Zoom), leaving a public Google review, or streaming a live unboxing of your product on TikTok – customers are advocating for or detracting from your brand in new and countless ways. Customer journey disruption is here to stay.

Customer Experience 246

Customer Experience Planning Payment Services Kiosk 246

365 Retail

MAY 23, 2022

H&M has re-located from its former unit to a new ground floor space, spanning 17,000 sq ft, on a 10-year lease. The upgraded store comes as the retailer steps up investment in both its physical and digital stores, with a renewed focus on the integrated customer experience, as well as sustainability.

Customer Experience 124

Customer Experience ATS Boutique Fashion 124

Retail TouchPoints

NOVEMBER 29, 2023

Malls were once the nucleus of “shopping culture.” But many shopping malls have endured an identity crisis. Coresight also found that traffic at top-tier malls was up 12% in 2022 over pre-pandemic 2019 levels, while traffic was up 10% at non-top-tier malls.

Shopping 264

Shopping Kiosk Consumer Fulfillment 264

Retail TouchPoints

MAY 27, 2022

H&M Group is rolling out a pilot of several new tech-enabled in-store shopping solutions at COS stores in the U.S., COS (which stands for Collection of Style) is owned by H&M and currently operates 13 locations across the U.S. location, with additional locations getting the upgrades later this year.

Checkout 293

Checkout Payment Services ATS Returns 293

Inside Retail

APRIL 29, 2023

The acceptance of cash has started to trend upwards again, but payment technology is helping businesses to deliver consistently better experiences, so what does the future hold? Cashless transactions grew significantly at the start of Covid-19 but, over the past year or so, cash acceptance has rebounded slightly.

Merchant Services 130

Merchant Services Payment Services Customer Experience Point of Sale 130

Retail Focus

APRIL 27, 2021

Hines, the international real estate firm has announced that Sky, Europe’s leading media and entertainment company, has chosen to open one of its first bricks and mortar retail shops at 229-249 Buchanan Street, Glasgow. The shop will be open plan to allow easy and safe interaction between advisors and customers.

Shopping 182

Shopping ATS Location Customer Experience 182

Retail TouchPoints

FEBRUARY 16, 2023

The retail industry had to reimagine ways to reach customers that sparked a digital transformation. The industry experimented with new approaches to how we do business in order to streamline the customer experience. One of the most common complaints customers have is waiting too long in checkout lines.

Payment Services 247

Payment Services Shopping Checkout Customer Experience 247

Retail TouchPoints

FEBRUARY 14, 2024

It’s been more than four years since mall operator Simon launched its ecommerce joint venture with Rue Gilt Groupe , and the Shop Premium Outlets (SPO) marketplace is going strong. We look at ourselves as more of a shop-in-shop than a marketplace , and the reason I say that is we collaborate with brands more than most other marketplaces.

Shopping 202

Shopping Fulfillment Advertising Location 202

Retail TouchPoints

MARCH 1, 2023

Hibbett hopes that accepting returns from other retailers in its stores will increase foot traffic and help to introduce its brand to new customers, something that similar programs have done for other retailers. That partnership has since been expanded chainwide.

Returns 270

Returns ATS Kiosk Customer Experience 270

Theatro

JANUARY 25, 2023

We timed the study to take place in January 2023, with the most recent holiday shopping season still fresh in shoppers’ minds. The survey found that many Americans believe the quality of the in-store experience has declined since 2019—the last year before the Covid lockdowns that began in March 2020.

Customer Experience 98

Customer Experience Shopping Store Layout Consumer 98

Retail Focus

APRIL 28, 2021

Trinity, the Landsec retail and leisure destination in the heart of Leeds, has announced the opening of a new permanent shop for Sky, Europe’s leading media and entertainment company. The new shop forms part of Sky’s strategy to move into bricks and mortar retail, to deliver an enhanced customer experience and showcase the wider Sky offer.

Shopping 162

Shopping ATS Customer Experience Location 162

Retail TouchPoints

SEPTEMBER 28, 2023

The continued advancement of retail technology and ecommerce have set new standards for a quality online shopping experience. Todays’ customers expect seamless omnichannel shopping experiences that are highly personalized. Retailers cannot keep simply doing what they have done before.

Shopping 267

Shopping Customer Experience Accessories Marketing 267

Retail TouchPoints

FEBRUARY 29, 2024

It’s easy to understand, emotionally, why consumers would want to shop from a store that tailors its product assortments to the neighborhood they live in. In a way, localization is personalization, something that the analysts at 84.51 The insights look ahead at consumer demand by store and by certain consumer segments.

Shopping 274

Shopping Consumer Location Planning 274

I Vend

MARCH 17, 2023

Ask any retailer and they’ll tell you that an enhanced customer experience is at the top of their ‘must do’ list. Improving customer experience is the key to winning new customers, keeping existing ones happy and bumping up revenue and profit.

Customer Experience 98

Customer Experience Checkout Planning Promotions 98

Retail TouchPoints

FEBRUARY 21, 2023

The Reality: Shopping While Black In a study of Black middle-class shoppers in the New York City area: 80% reported experiencing racial stigma and stereotypes when shopping; 59% reported being perceived as a shoplifter; 52% said they received poor or no service; 52% reported being perceived as poor.

Shopping 222

Shopping Customer Experience Accounting Location 222

Retail TouchPoints

NOVEMBER 29, 2023

Challenges for Retailers Like any form of loitering, the prospect of homeless camps and unhoused individuals making themselves at home on the doorstep of retail stores comes with its fair share of risks. Needless to say, when left unchecked for extended periods, this can cause severe damage to businesses in any industry.

Location 262

Location Accounting Shopping Marketing 262

Retail TouchPoints

OCTOBER 4, 2023

In response to evolving consumer behavior, many retailers are pivoting from malls and large-format stores in city centers to neighborhood locations that aim to serve the work-from-home population. Brands that typically take the large-format route are adopting smaller footprints in residential neighborhoods.

Consumer 261

Consumer ATS Location Apparel 261