Retail TouchPoints

OCTOBER 7, 2022

Since moving to digital in 2016, we’re always looking for innovative ways to serve our readers,” said Campbell Price, Ecommerce Director at The Independent in an interview with Retail TouchPoints. Social Commerce Meets Affiliate Marketing. Then the merchant takes over for fulfillment, logistics and so on.”.

Merchant Services 256

Merchant Services Checkout ATS Fulfillment 256

Retail TouchPoints

AUGUST 10, 2021

At Chicago’s McCormick Place, Aug. Two members of the design:retail 40 Under 40 class of 2021, Macy’s Prabhjot Singh and Under Armour ’s Christiana DiMattesa, will participate in the Retail Rockstars Setting the Future of In-Store Experience session. Hot Takes on Livestreaming, Influencer Marketing and Social Commerce.

Social Commerce 264

Social Commerce Fulfillment Consumer Marketing 264

Retail TouchPoints

JANUARY 10, 2024

Both are approved by the FAA to fly drones without a dedicated observer being able to see the drone at all times, known as Beyond Visual Line of Sight (BVLOS). This expansion will bring the ultimate convenience of drone delivery to communities across the DFW area,” said Prathibha Rajashekhar, SVP, Innovation and Automation at Walmart U.S.

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Retail TouchPoints

JANUARY 11, 2023

Now, foot traffic is still relevant, but brands also have to worry about growing their social presence, having social shops to make purchasing quick and easy, livestream shopping, oh and making sure this all connects back to their website/online store and that they are collecting data to improve future customer experiences.

Fulfillment 269

Fulfillment Social Commerce Management Shopping 269

Retail TouchPoints

AUGUST 9, 2022

Marketplaces, social media and branded ecommerce experiences offer a multitude of opportunities for brands to build customized plans for global growth, but often that “local” piece gets lost in translation (pun intended). You want to also offer consumers something that hasn’t been fulfilled by their current options.”

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Social Commerce Returns Consumer Marketing 279

Retail TouchPoints

APRIL 18, 2023

After years of degrading consumer trust in platforms, brands and the influencers they hire, Agha’s premise is that his TikTok-esque social commerce platform — which features product reviews only from real, authenticated shoppers — will power the next wave of ecommerce discovery and online community. And that’s what he did.

Marketing 264

Marketing Payment Services Beauty and Health Fulfillment 264

Retail TouchPoints

AUGUST 14, 2020

That was bumped to number two, and innovation is at the top this year.”. Priorities may be changing, but retailers still need to provide a superior customer experience, added webinar panelist Caila Schwartz, Senior Industry Strategist at Salesforce Commerce Cloud. In Q2, we saw a 71% year-over-year growth.”.

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Marketing Consumer Checkout Customer Experience 265

RETAIL MANAGEMENT SOFTWARE

JANUARY 16, 2024

In 2024, successful retailers are those that seamlessly integrate their online and offline channels, providing customers with a unified and cohesive shopping experience. Social Commerce: Social commerce surges as retailers tap into direct selling through platforms like Instagram and TikTok.

Retail Trends 98

Retail Trends Payment Services Social Commerce Supply Chain Management 98

Retail TouchPoints

OCTOBER 15, 2021

According to Edited, the total number of consumers deemed “plus-sized” is set to grow at twice the rate of the rest of the market. Edited’s data points to a severe gap in the market creating a feeling of “otherness” among a significant consumer base that has an expanding share of wallet, according to Kayla Marci, Market Analyst at Edited.

Consumer 289

Consumer Merchant Services Markdowns Fulfillment 289

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

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Merchant Services Payment Services Promotions Location 251

Inside Retail

MAY 7, 2023

E-commerce sales in Asia are expected to nearly double between 2021 and 2025,” Simone Morandi, growth markets commerce lead at Accenture Song, the company’s digital agency, told Inside Retail. Eighty-three per cent of them already shop online today, and customer experience matters a lot to them. per cent in 2023.

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Social Commerce Consumer Fulfillment Advertising 130

Retail TouchPoints

AUGUST 15, 2023

What it didn’t have at that point was a streamlined, intuitive online checkout process — and that quickly became a major hindrance to the company’s DTC expansion plans. “We With more shoppers in our network, that’s more shoppers at Polywood that can use one-click checkout. That’s about creating a delightful experience for shoppers.

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Checkout Merchant Services Payment Services Customer Experience 186

Retail TouchPoints

NOVEMBER 14, 2023

The retailer, known for its ultra-low prices and treasure hunt customer experience, plans to file a lawsuit on Nov. House of Representatives for alleged human rights abuses at supplier companies and evasion of import tariffs. Temu is taking its fight against impostors and “cybersquatters” to the courts. 16, 2023 in the U.S.

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Fast Fashion Customer Experience Promotions Fashion 220

Retail TouchPoints

AUGUST 5, 2021

“The migration of some consumer activity to online browsing and buying indicates that if retail destinations are to maximize their revenue potential post-COVID, then they need to be able to embrace these behaviors,” said Diane Wehrle, Marketing & Insights Director at Springboard. “ Photo credit: Galleria Dallas.

Merchant Services 264

Merchant Services Fulfillment Promotions Consumer 264

Retail TouchPoints

JANUARY 4, 2022

At the same time, they’ve had to navigate consumers’ increased desire to buy from brands that align with their social and environmental beliefs. psychographic; Engaging in performance art and absurdism to attract a new audience; and Promoting the well-being of their customers. Let’s think ahead though.

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Consumer Customer Experience Marketing Fulfillment 325

Retail TouchPoints

JANUARY 24, 2023

For example, almost all businesses will need to have a marketplace strategy, according to the CEO of BigCommerce, who previously worked at eBay and PayPal: “My philosophy when it comes to marketplaces, for brands and even some retailers, is that you’re unwise to think of them as the competition. You need to think of them as an opportunity.

Home Furnishings 273

Home Furnishings Advertising Consumer Customer Experience 273

Retail TouchPoints

NOVEMBER 12, 2021

This exponential growth, highlighted by President Harley Finkelstein at the company’s Q3 2021 earnings call in late October, came as a surprise to just about no one given ecommerce’s recent unprecedented growth. At Shopify retail effectively means all commerce that happens in person or offline,” he said.

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Merchant Services Shipping Fulfillment Social Commerce 237

Retail TouchPoints

APRIL 13, 2021

The 15 sessions, now available on demand, encompass critical areas of the retail enterprise, including: customer loyalty strategies; visual tech developments such as AR and 3D modeling; fulfillment and delivery management; the power of social networks; fast-growing Buy Now, Pay Later services; and the all-important customer experience.

Consumer 139

Consumer Payment Services Fulfillment Advertising 139

Retail TouchPoints

JULY 29, 2020

To attract a new generation of shoppers, retailers are looking to redefine go-to-market strategies and reimagine the customer experience inside their physical store locations. While necessary, these changes do make increased demands on the enterprise network, particularly at the edge where selling opportunities are constantly evolving.

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Payment Services Fulfillment Location Checkout 183

Inside Retail

FEBRUARY 27, 2023

Benefits to the retailer are not just the revenue this brings in, but the positive association forged through this type of strong brand experience. Thirdly, e-commerce should be seen as a channel that can drive shoppers in-store for intentional purchases.

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Payment Services Social Commerce Promotions Department Stores 130

Retail TouchPoints

AUGUST 30, 2023

In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed.

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Checkout Shipping Customer Experience Point of Sale 224

Retail TouchPoints

MARCH 2, 2022

“This new operating structure will help us better leverage the core strengths of each brand, most notably the large, engaged and highly loyal customer base at each brand,” said David Rawlinson II, President and CEO of Qurate Retail Group in a statement. In fiscal 2021, QVC U.S. This new role will lead U.S.

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Fulfillment Marketing Shopping Customer Experience 164

Retail TouchPoints

MAY 18, 2021

The study also revealed that many of these behavioral changes are here to stay: 95% of consumers said they expect at least one COVID-related lifestyle change to be permanent. They could be dark stores serving as micro-fulfillment centers, cutting down on shipping and delivery costs. And how can retailers start moving in this direction?

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Fulfillment Consumer Returns Shipping 180

Retail TouchPoints

NOVEMBER 16, 2020

“This year saw Western brands taking a bigger percentage of total Singles Day sales,” said Andy Halliwell, Senior Director of Retail at Publicis Sapient in an interview with Retail TouchPoints. These brands’ sales are growing at rates of 200% to 300% year on year.”. Extended Festival Designed to Mitigate Fulfillment Crunch.

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Fulfillment Consumer Marketing Shopping 199

Retail TouchPoints

NOVEMBER 11, 2021

Consumers increasingly want to do business with brands that reflect their values, from sustainability to social consciousness. 16, Kristin Shane, SVP Merchandising at PetSmart , and Gayitri Budhraja, Chief Brand Officer of e.l.f. 16 at 12 p.m. Practical ways to harness the enthusiasm of values-driven consumers.

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Merchant Services Payment Services Consumer Beauty and Health 301

Retail TouchPoints

MAY 13, 2021

We will continue to focus on customer experience and value creation through innovation, as we pursue our mission to make it easy to do business anywhere in the digital era.”. counterpart Amazon , cloud computing is big business at Alibaba. billion ) in fiscal year 2021. billion ) in fiscal year 2021. billion yuan ( $9.2

Home Furnishings 180

Home Furnishings Merchant Services Supermarket Social Commerce 180

A1 Retail

NOVEMBER 18, 2021

“With supply chain constraints this holiday, brands adopting an integrated omni-channel approach will be able to manage their inventory and fulfill orders as expected to ensure a strong customer experience, helping to drive loyalty.”

Social Commerce 40

Social Commerce Beauty and Health Planning Accessories 40

Retail TouchPoints

DECEMBER 14, 2021

The spatial plan, visual displays and store programming would have to start with the stories, align with the customer journey and be shared on a true engagement platform. Principle 3: Engage a new CEO and social PR team. Experience design in the digital world influences how we curate and create spaces in real life. Michelle M.

Marketing 313

Marketing Planning Consumer Fulfillment 313

Retail Minded

JANUARY 21, 2022

Incorporating technology that eliminates surprises, offers predictive analysis and heightens efficiency is possible; among those companies that stood out at NRF supporting supply chain agility included Four Kites. Enhancing these fulfillment challenges includes leveraging robotics, and there was no shortage of these to explore at NRF.

Payment Services 52

Payment Services Social Commerce Merchant Services Fulfillment 52

Retail TouchPoints

NOVEMBER 27, 2023

Our target demographic is so wide, and we always think of our customer as someone who isn’t just trying to fulfill a need. They’re not just trying to kill germs; they’re looking for a full sensorial experience that starts with the packaging, then goes into the moment when you spray your hands, and you feel the hydration.

Consumer 258

Consumer Wholesale Marketing Accessories 258

Retail TouchPoints

JULY 14, 2020

during coronavirus, the company culture at LUXIE and much more. Conor Riley: Several years ago, our products were promoted primarily through subscription boxes geared toward a younger consumer base at $10 per month , but then our brand was picked up by stores like Nordstrom. where it is being sold at higher price points.

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Retail TouchPoints

FEBRUARY 12, 2024

Unfortunately, with shopping easier than ever, the attack surface for cybercriminals who are always on the lookout for unique opportunities to scam people and steal their information is at an all-time high. Krishna Vishnubhotla is VP of Product Strategy at Zimperium.

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Shipping Clienteling Returns Shopping 233

Retail TouchPoints

JANUARY 15, 2021

A closer look at these metrics allows you to revisit your business strategy, sharpen the systems you have in place and increase sales. But when looking at these numbers, the excess data can feel overwhelming, so we’ve rounded up the most important retail metrics to leverage in 2021. Website traffic: More than 4.5 are factored in.

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Payment Services Promotions Shipping Planning 149

Retail TouchPoints

AUGUST 18, 2023

A panel at the June 2023 Retail Innovation Conference & Expo provided answers and insights in the session titled Gen Z and Gen Alpha: Creating Impactful Brands for the Next Wave of Consumers. It also means instant gratification of access , and that expectation translates to any integrated online experience,” said Garton.

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Retail TouchPoints

MAY 8, 2023

pullback in online spending contributed to a 2% year-over-year drop globally, although growth rates remained higher in smaller markets like the Middle East and Africa, at 21% , and in Latin America, which saw 7% growth. “If RTP: What impact can the latest iterations of AI play in managing customer engagement during volatile times like now?

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Merchant Services Payment Services Consumer Outdoor 234

Retail TouchPoints

JULY 30, 2020

The move from school supplies and apparel to hardware and computers wasn’t at all surprising to us,” Sides explained. Parents prioritizing the learn-from-home experience. Flex your fulfillment muscle: Parents of both college-age and K-12 students expect to spend more of their budget online this year, according to Deloitte research.

Merchant Services 254

Merchant Services Advertising Apparel Planning 254

Retail TouchPoints

SEPTEMBER 8, 2020

Although the eTailer has two very distinct target customers — the fashion-forward Millennial and the style-conscious 40-to-50-year-old consumer — there are core behaviors that transcend these distinctions and, ultimately, guide Olivela’s experience strategies. Digital and store appointments help fulfill the luxury promise.

Consumer 130

Consumer Beauty and Health Fashion Fulfillment 130