365 Retail

DECEMBER 1, 2022

As consumers increasingly turn to online methods of shopping, the physical retail space also needs to be able to adapt to these challenges and keep up with the pace of transformation – meaning customer service and the customer experience must be engaging and worthwhile for in-store shoppers. Empowering store associates .

Customer Experience 84

Customer Experience Checkout Fulfillment Consumer 84

Hyken

DECEMBER 3, 2021

He shares the four key areas that lead to elevated customer experiences while growing rapidly. Prior to my arrival at XGS, the company had trained its focus on the flooring space and had kicked off an ambitious growth phase. . Happy Enabled Employees = Happy Customers. Voice of Customer.

Customer Experience 114

Customer Experience Drop-Shipping Employee Engagement Accounting 114

Star Miconics

MARCH 8, 2024

trillion in 2024 and will continue to grow at a 10.06% CAGR through 2028 to reach $1.79 Restaurants must fulfill orders placed online through their websites or apps and third-party delivery services in addition to orders at the table, counter, drive-thru, or self-service kiosks. Statista analysts estimate that 27.4%

Fulfillment 52

Fulfillment Kiosk Grocer Point of Sale 52

Hyken

APRIL 8, 2022

He shares how retailers can understand the digital customer experience in the retail world. Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? An experience through the customer’s buying journey is quite crucial and must be addressed by the retailers.

Customer Experience 62

Customer Experience Payment Services Home Furnishings Fulfillment 62

Retail TouchPoints

SEPTEMBER 23, 2022

In internal fulfillment, the business handles the complete process of storing, packing and shipping. The company must have a warehouse to keep its inventory, and a logistics team to manage the goods for storing, ordering and shipping directly to stores/distributors or customers. Each option has its benefits and disadvantages.

Fulfillment 319

Fulfillment Shipping Inventory Management Management 319

Retail TouchPoints

JULY 14, 2023

Generative AI is set to revolutionize ecommerce, enabling a more interactive and personalized shopping experience, which is integral to both attracting and retaining customers. In the crowded landscape of ecommerce, a positive customer experience across every aspect of an order has become intrinsic to online success.

Fulfillment 225

Fulfillment Dead-Stock Customer Experience Inventory Management 225

Hyken

OCTOBER 27, 2023

She writes about how flexible workspaces revolutionize work, enhancing customer experiences through cost savings, increased productivity, and a dynamic, collaborative environment. This week, we feature an article by Srushti Shah, Head of Product Marketing for Middleware.

Customer Experience 47

Customer Experience Customer Retention Promotions Fulfillment 47

Retail TouchPoints

DECEMBER 16, 2022

As discount shopping app Wish continues its comeback effort , parent company ContextLogic outlined its plans for 2023 at a summit for its merchants — including a major overhaul of the platform’s shipment pricing structure in order to bring down shipping costs for customers. The brand also opened a pop-up shop from Dec.

Shipping 305

Shipping Fulfillment Checkout Fashion 305

Retail TouchPoints

APRIL 18, 2024

It’s already happening, as AI-powered marketing systems digest vast amounts of data on each individual shopper, develop a unique strategy to grow value and engagement, and generate true 1:1 promotions and pricing to achieve each strategy — all in an automated process that takes minutes for millions of shoppers at scale.

Fulfillment 275

Fulfillment Marketing Returns Supermarket 275

Retail TouchPoints

MARCH 30, 2022

Consumers’ continued reliance on omnichannel fulfillment has created new opportunities for industry giants like Walmart to differentiate and gain market share. comparable sales growth and growing market share in grocery during Q4 2021, and much of this success can be attributed to its robust last mile and fulfillment strategy.

Fulfillment 289

Fulfillment Drop-Shipping Supply Chain Management Grocer 289

Retail TouchPoints

JUNE 22, 2022

Herrington joined Amazon as VP of Consumables in 2005, launched Amazon Fresh in 2007 and was promoted to SVP of Consumables in 2014. Prior to joining Amazon, Herrington served as CEO of KeepMedia and VP of Marketing at online grocery retailer Webvan. Since 2015, Herrington has served as Amazon’s SVP of the North America Consumer.

Fulfillment 268

Fulfillment Finance Promotions Customer Experience 268

Retail Focus

APRIL 18, 2024

This solution allows retailers and brands to take ownership of post-sale communications and deliver branded delivery updates as well as customer engagement and re-targeting opportunities at the moment shoppers are most likely to engage with branded communications, between checkout and delivery.

Management 147

Management Fulfillment Checkout Promotions 147

Wiser

OCTOBER 30, 2023

It’s not about merely undercutting competitors but offering value to customers while maintaining robust profit margins. Businesses that can strike this balance can secure the Buy Box at higher rates, transforming their eCommerce performance and success in the long run.

Merchant Services 147

Merchant Services ATS Fulfillment Accounting 147

Retail TouchPoints

SEPTEMBER 8, 2023

In addition to a host of other factors, the ability to offer fast delivery when customers search for a product or see it in a social ad has driven many retailers to prioritize promising as a key capability of their tech stacks. The real complexity comes when we are looking at thousands of SKUs.

Merchant Services 228

Merchant Services Shipping Fulfillment Markdowns 228

Retail TouchPoints

APRIL 18, 2023

I am immensely proud to partner with Smartwool on their Second Cut Program once again this year,” said Kerry Muricchio, VP of Merchandising at EMS in a statement. All 20 EMS stores, located in seven Northeastern states, will participate. “I Together, we can create a more conscious and eco-friendly future.”

Promotions 251

Promotions Returns Location Store Operations 251

Retail TouchPoints

AUGUST 17, 2023

The latest Consumer Price Index (CPI) data highlights a significant deceleration in inflation, now standing at half of last year’s peak. These businesses find themselves at a demanding intersection. Three in four CEOs across industries believe that competitive advantage will depend on who has the most advanced generative AI.

Consumer 237

Consumer Payment Services Supply Chain Management Store Layout 237

Retail TouchPoints

OCTOBER 25, 2023

Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season. Holiday is the one time of year when a predictably large percentage of customers are not shopping for themselves , meaning they’re shopping brands and retailers that are outside of their usual pattern.”

Customer Experience 317

Customer Experience Returns Checkout Shopping 317

Retail TouchPoints

MARCH 3, 2023

To top that off, differentiation approaches in retail that have been around for ages, such as unique inventory or strategic pricing and promotions, can now be easily imitated. That said, differentiated experiences are possible, and the way forward will be through personalized approaches. Advanced customer support.

Consumer 251

Consumer Customer Experience Fulfillment Employee Engagement 251

Retail TouchPoints

SEPTEMBER 19, 2023

This created a ripple effect for retailers that were experiencing a higher volume of ecommerce orders and had to leverage stores as fulfillment centers to process and ship online orders. In fact, BOPIS became the new norm for items across all categories, from footwear and apparel to accessories, home goods, furniture and more.

Store Operations 271

Store Operations Shipping Fulfillment Store Layout 271

Retail TouchPoints

OCTOBER 14, 2022

Established retailers exploring how a marketplace model would best fit into their business strategy have a common question — what’s the difference between dropship and marketplace fulfillment that utilizes third-party sellers, and how can it benefit their business? The answer is, quite a lot.

Fulfillment 277

Fulfillment Management Accounting Retailing Pricing 277

Retail TouchPoints

OCTOBER 6, 2022

During the session Fine-Tune Your Holiday Strategies With the Latest Spending Insights , Michael McNamara, Senior Principal for Mastercard SpendingPulse, and Emilie Kroner, EVP, Retail & Commerce at Mastercard, used key findings from the summer 2022 SpendingPulse to chart trends for the 2022 holiday season.

Merchant Services 268

Merchant Services Payment Services Promotions Location 268

Retail TouchPoints

OCTOBER 11, 2021

The Michaels Marketplace will be invite-only and aimed at “high-volume sellers of components, tools or craft materials,” according to an announcement on the company’s website. The retailer also is currently seeking third-party solution providers in areas including payment processors, order management and shipping and fulfillment.

Payment Services 264

Payment Services Drop-Shipping Fulfillment Shipping 264

Mass Relators

JUNE 20, 2022

Matthew Simonsen has been promoted to senior vice president of real estate and development. Jackie Li has been promoted to senior vice president of private brands and global sourcing. Tyler Hickman has been promoted to vice president and division merchandise manager. GOODLETTSVILLE, Tenn.

Promotions 52

Promotions Management Employee Engagement Store Operations 52

Inside Retail

FEBRUARY 8, 2024

per cent at the end of FY23. It’s no secret that consumer-facing retail has had a tough year trying to stay price-competitive for customers. Like many retailers, we have had to contend with inflationary pressures and greater promotional cadence, which has had an impact on profits,” said King.

Department Stores 264

Department Stores Inventory Management Planning Returns 264

Retail TouchPoints

JULY 25, 2022

BOPIS, boasts a number of very strong positives for both retailers and their customers. Retailers save on shipping costs while leveraging their in-store inventories to fulfill customer orders, while shoppers get the products they want without having to wait for a delivery. Click-and-collect, a.k.a.

Fulfillment 216

Fulfillment Promotions Shipping Store Operations 216

Retail TouchPoints

JULY 26, 2021

There are plenty of good reasons to sell direct, from higher margins to insulation from future pandemics, but succeeding at DTC requires a different set of skills than the B2B environment you’re used to. While you are no doubt familiar with brand marketing, online customer acquisition is a whole different animal. Digital Marketing.

Wholesale 278

Wholesale Payment Services Fulfillment Returns 278

Retail TouchPoints

APRIL 22, 2022

Perhaps you’re laser-focused on discovering ways to maximize ecommerce revenue; perhaps you seek store designs that promote experiential retail, but on a budget; or maybe you want to determine whether live shopping and the metaverse are a fit for your business.

Visual Merchandising 315

Visual Merchandising Fulfillment Store Operations Consumer 315

Retail TouchPoints

APRIL 1, 2022

The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity to engage their customers using untapped touch points. A recent study found that 63% of U.S.

Fulfillment 254

Fulfillment Shipping Returns Promotions 254

Retail TouchPoints

NOVEMBER 17, 2023

Customers will be able to shop for available vehicles in their area based on preferences including model, trim, color and features, check out online and then either pick up their car at a local dealership or have it delivered to their home.

Customer Experience 234

Customer Experience Promotions Payment Services Shopping 234

Hyken

AUGUST 19, 2022

This week we feature an article by Cassidy McDonnell, Creative Solutions Manager at Balto Software , a company that helps agents live on the call to analyze what’s working and scale best practices in real-time. She shares how organizations can improve employee engagement and customer satisfaction.

Customer Experience 66

Customer Experience Employee Engagement Management Fulfillment 66

Retail TouchPoints

NOVEMBER 25, 2020

The company decided to invest in technology that would help it harness the power of data to improve its customer insights and the shopper experience. “At ” Like many retailers, Mejuri acquires and engages its customers from a diverse set of marketing channels, including Facebook, Instagram, Pinterest and Google.

Markdowns 199

Markdowns Fulfillment Shipping Marketing Spend 199

Retail TouchPoints

AUGUST 28, 2023

“For the back-to-school season, 42% of consumers say they are spending more, but 57% are trading down for lower prices,” said Caila Schwartz, Director of Consumer Insights and Strategy for Retail and Consumer Goods at Salesforce during an Aug. And to do so they’re “literally looking at things line by line,” said Schwartz.

Returns 236

Returns Fulfillment Shipping Checkout 236

Retail Focus

APRIL 27, 2023

Sportano, a start-up digital brand, has recently launched its first physical store experience in Warsaw, designed by leading retail design agency, Dalziel & Pow. From the smallest accessory to large-scale, high-value equipment, customers can find everything they need under one roof.

Outdoor 130

Outdoor Accessories Customer Experience Fulfillment 130

Inside Retail

SEPTEMBER 20, 2022

During the Covid-19 pandemic, grocers managed an unprecedented level of online orders for fulfilment via delivery and click-and-collect. The challenges during this time were related mostly to a lack of delivery slots and product and labour shortages, which impacted the ability to fulfil orders in a timely manner (or at all). .

Grocer 243

Grocer Fulfillment Promotions Returns 243

Retail TouchPoints

APRIL 29, 2022

Consider how returns are central to the customer experience and can create a competitive advantage, differentiate a brand and increase customer lifetime value. The popularity of online shopping has created enormous opportunities to reach new customers, but this has come at a cost. Turn Returns Upside Down.

Returns 306

Returns Merchant Services Drop-Shipping Shipping 306

Inside Retail

JULY 5, 2022

Amazon’s charge into the Australian market continues at pace with revenues doubling and a massive investment in infrastructure. Is your fulfilment process improving the customer experience or not? Fulfil customer expectations with fast, efficient delivery. Sell at the right moment.

Fulfillment 130

Fulfillment Advertising Shipping Returns 130

Retail TouchPoints

DECEMBER 21, 2021

Before, people came to the store, looked at and selected items, purchased them and left. Today, customers may order online, come to your store to pick up their orders and never step foot inside your store. Customer waits may be inevitable sometimes, but that doesn’t mean they also can’t be profitable. A World of Data.

Kiosk 304

Kiosk Customer Experience Customer Retention Promotions 304