Inside Retail

MARCH 24, 2024

ShipStation, a global leading provider of shipping software solutions, has announced its continued investment in the Australian market. These enhancements include the introduction of checkout rates, shipping strategies, auto-split, ODBC support and custom labels.

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Retail TouchPoints

JANUARY 10, 2023

DoorDash has introduced Package Pickup, allowing consumers across the country to have the service deliver up to five return items per trip to UPS, FedEx or the USPS. Consumers can attach prepaid shipping labels to their returns or send a shipping QR code directly to their “Dasher” via the DoorDash app.

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Retail TouchPoints

MARCH 24, 2022

Ask any retailer or consumer and they’ll agree on this point: ecommerce returns are a problem — albeit for diametrically opposed reasons. Meanwhile, more than three in four (78%) consumers say they’ve had an inconvenient online returns experience recently, per Pitney Bowes latest BOXpoll survey. consumers love the USPS.

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Retail TouchPoints

NOVEMBER 1, 2022

Saks has partnered with TerraCycle to launch the Saks Beauty Recycling program, which will let shoppers send in empty beauty containers through Saks.com or drop them at select Saks Fifth Avenue stores across the U.S. to give them a second life. The waste will be sorted by composition, (e.g.

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Retail TouchPoints

NOVEMBER 4, 2021

Despite having just officially begun, this holiday shopping season already is marked by supply chain disruption, persistent inflation and mixed consumer confidence. And just like last year, it looks like consumers will respond by turning to ecommerce. This is causing many Americans to stress this holiday season.”.

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Retail TouchPoints

AUGUST 11, 2022

consumers through a new partnership with ThredUP , and a six-month rental pilot in the UK with platform Rotaro. This partnership is our latest step on our journey to becoming a fully circular brand,” said Esther Verburg, EVP of Sustainable Business and Innovation at Tommy Hilfiger Global and PVH Europe in a statement. In the U.S.,

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Independent Retailer

OCTOBER 24, 2022

Consolidated shipping is a method of shipping where a consolidator combines individual less than container load (LCL) shipments from various shippers into one full container shipment. What is Consolidated Shipping? Participating in consolidated shipping earns the shipper preferred rates. According to C.H. LCL vs. FCL.

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Retail TouchPoints

DECEMBER 8, 2023

This branded apparel — or merch, as it’s more commonly called — sent consumers into a frenzy. How do these brands turn around these drops so quickly? The key to consumers’ hearts lies in the merch partner you choose. Additionally, a proven track record of successful products (especially with a quick-turn drop) is essential.

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Inside Retail

SEPTEMBER 27, 2022

Consumers can now drop off damaged or outdated toys of any brand at any of the 40 Toyworld locations nationwide – or ship them directly to TerraCycle. Jean Bailliard, GM at TerraCycle Australia, said he hopes the initiative will change people’s attitudes toward toy waste, which will benefit the environment.

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Retail TouchPoints

JANUARY 29, 2024

While more than half ( 54% ) of retailers responding to the 2023 Omnichannel and Fulfillment Benchmark Report said active physical stores are the final locations for inventory prior to delivery, retailers are increasingly using third-party services to handle the actual mechanics of picking, packing and delivering items to consumers.

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Retail TouchPoints

JANUARY 2, 2024

However, a Deloitte survey reveals that consumers’ loyalty program preferences and expectations are evolving. The most significant shift in the loyalty sphere is consumers’ attitudes toward co-branded credit cards. Deloitte found that consumer interest in co-branded credit cards dropped 11% between 2022 and 2023.

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Retail TouchPoints

JANUARY 3, 2024

Pitney Bowes and PackageHub have debuted a no-box, no-label returns drop-off network at nearly 1,000 locations nationwide, with the promise of hundreds more launching soon. These new returns locations augment the existing network of 30,000 postal locations where Pitney Bowes currently offers no-label returns.

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Retail TouchPoints

AUGUST 7, 2023

And Wish, which held that top spot back in 2018, has now dropped out of the top 50 completely after having fallen to #35 as of last March. There are other troublesome indicators for the company: Q2 saw declines across the board at Wish. The trade-off is long shipping times, another thing Wish is working hard to improve.

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Retail TouchPoints

APRIL 27, 2023

For example, most consumers today are concerned about carbon emissions, climate change and sustainability. Increasingly, consumers are choosing to do business with retailers and brands with values that align with theirs. In 2020, 62% of consumers had made that kind of switch.

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Inside Retail

NOVEMBER 15, 2022

As consumers expect more environmentally sustainable solutions for the packaging of products and deliveries, shippers may be missing equally compelling reasons to make the switch: significant cost savings and an increase in operational flexibility. For example, Ranpak’s automated Cut’it! So, there’s the first saving, right there.”.

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Retail TouchPoints

OCTOBER 17, 2023

In its original incarnation, Bed Bath & Beyond (BB&B) was defined by its in-store experience: exploring exactly what was included in the “beyond” category, checking out the gizmos and gadgets near the cash wrap and then redeeming those ubiquitous 20% off coupons at checkout. RTP: What do you see for the future of the new BB&B?

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Retail TouchPoints

SEPTEMBER 2, 2022

The site offers items across categories including apparel, jewelry, pet supplies and home and garden, many at bargain prices. Temu’s site shows average shipping times to most of the U.S. Multiple women’s dresses are priced below $20 (some below $10 ) and only a few are above $50.

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Retail Gazette

FEBRUARY 27, 2024

Shop price inflation dropped for the second consecutive month in February, hitting its lowest point of annual growth since March 2022. in January, marking the tenth consecutive monthly drop in the category. in January, marking the tenth consecutive monthly drop in the category. for the month, compared to 2.9%

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A1 Retail

MARCH 25, 2024

With the aim of offering a new customer service and a great customer experience, Royal Mail will start offering returns and outbound drop-off services in an initial c. The outdoor and indoor Open Locker Network allows consumers to send, return and pick up parcels at a time that suits them.

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Retail TouchPoints

JUNE 24, 2022

Online fast fashion retailer SHEIN is hosting the latest in its traveling series of pop-up events at San Francisco’s Embarcadero Center from June 24 to 26, 2022. Consumers are still shopping SHEIN in droves, however, as evidenced by the sold-out San Francisco event.

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Inside Retail

JULY 23, 2023

Cost of living pressures, supply chain issues, weak consumer confidence, interest rate hikes and reduced retail spending are all making retail a tough business to be in at the moment. Reduce advertising costs Nothing is more frustrating for a consumer than looking for a product online, to find it’s out of stock.

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Retail TouchPoints

FEBRUARY 10, 2022

Since consumers must schedule appointments for the test kits, retailers have control over the number of tests that can be picked up and dropped off each day, and the volume of testing can change over time. Thanks to HHS, the retailer can be compensated for each completed test that is distributed at their retail stores.”

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LS Retail

APRIL 1, 2022

Take Glo, a startup that makes novelty items — plastic cubes that light up when dropped in water. Read on to learn how a supply chain crisis hit Glo, a start-up, at a critical time in its brief history. Read on to learn how a supply chain crisis hit Glo, a start-up, at a critical time in its brief history.

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Retail TouchPoints

MAY 2, 2022

Consumers have started taking sustainability into account when deciding what to buy and where to buy it. This is especially true for younger consumers: some 75% of millennials say they consider sustainability when making a purchase. Over the past seven years, there has been a 71% increase in online searches for sustainable goods.

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Retail TouchPoints

JANUARY 14, 2022

Notably, the highest spending levels came at the beginning and end of the season. In the final weeks leading up to Christmas and post-Christmas, we saw digital sales spike again,” said Rob Garf, VP and GM of Retail at Salesforce in an interview with Retail TouchPoints. “ trillion , up from $1.1 trillion in 2020, while U.S. 18 and Dec.

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Retail TouchPoints

NOVEMBER 10, 2022

Reward members with Beauty Insider points for attending and interacting at the retailer’s Sephoria virtual brand founder events. Retail TouchPoints (RTP): How is Sephora dealing with shifts in shopper behavior over the past few years, particularly as consumers’ budgets have come under increased pressure? . Emeline Berlind.

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Retail TouchPoints

MAY 27, 2021

Ecommerce retailers are looking for ways to minimize the bottom line impact of returns — some even forgoing recovering the product to save on shipping costs. Meanwhile, an astonishing 78% of consumers surveyed in BOXpoll from Pitney Bowes said their most recent online returns were inconvenient. Does anyone actually like returns?

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Inside Retail

JUNE 28, 2022

Gift Flick is an e-commerce plug-in that enables consumers to virtually send any product or gift voucher in an e-tailer’s store. Take a look at Country Road’s latest Gift Flick gift story to see how it works – click here. A year-round gifting problem solver for both consumers and retailers alike. Learn more at giftflick.com.au

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Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Stand Out Beyond Free Shipping . Collect and Leverage First-Party Data .

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Inside Retail

JANUARY 21, 2024

The latest iPhone 15 series, despite its technological advancements, has experienced lacklustre sales in China, with Jefferies analysts reporting a 30 per cent drop in Chinese iPhone sales in the first week of 2024 compared to the same period the previous year. So, spending on electronics has been significantly reduced.

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Inside Retail

FEBRUARY 8, 2024

Usually – and especially for consumers shopping online – the first physical impression someone has of your brand is when they see it in its packaging. “So So it’s vital to make that experience count,” explains Alexandria Jurcic, national marketing manager, at Australian corrugated cardboard and packaging specialist Abbe. “It

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Retail TouchPoints

MARCH 17, 2021

This massive increase put significant strains on the supply chain as well as shipping and delivery. Over the course of the COVID-19 pandemic, items that consumers shopped for reflected the stay-at-home sentiment, such as household essentials, electronics and entertainment and health, beauty and wellness products.

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Retail TouchPoints

NOVEMBER 30, 2020

The 2020 ecommerce holiday shopping and shipping season is expected to eclipse years past. Consumer Expectations are Higher. Nine out of 10 consumers expect proactive updates on the progress of their packages. 91% of consumers expect to be able to view actual real-time updates on their deliveries. Consumers Want Options.

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Inside Retail

NOVEMBER 28, 2023

Whether using tried and tested pre-built templates from Klaviyo’s extensive library, or building unique flows using a simple drag-and-drop tool to create their own, retailers can create advanced, profitable automated flows that are proven to boost conversion rates. Thank you messages can be tailored to new shoppers or returning customers.

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Retail TouchPoints

AUGUST 1, 2023

External economic factors, such as fluctuating interest rates, an unpredictable housing market and persistent inflation have prompted consumers to rethink their spending habits. Faced with shifting economic and consumer dynamics, retail leaders strive to unlock strategies that turn losses into profits. The antidote to these problems?

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Inside Retail

FEBRUARY 6, 2023

With smart click-and-collect lockers, customers can simply drop by the store at their leisure and retrieve their order. According to a new consumer research study, shoppers are making buying decisions based on retailers’ return policies. ” Reduce the expense of shipping and handling by facilitating 24/7 collection.

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Retail TouchPoints

JANUARY 5, 2021

In fact, the impacts of the most unique holiday in decades are still being felt: retailers should plan for continued shipping delays in the short term, and also continue to refine their omnichannel operations as they prepare for the rest of 2021. It changed consumer behavior and resulted in new buying habits.” 11 through Dec.

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