Retail Times

MAY 31, 2022

The soaring inflation rate is squeezing consumers’ budgets in the UK, and many are choosing to shop at supermarkets that are perceived as the best value for money as a result, says GlobalData.

Customer Retention 52

Customer Retention Supermarket Promotions Shopping 52

Inside Retail

JUNE 28, 2021

In today’s new normal, the shopping experience is no longer defined by the boundaries of bricks-and-mortar, but by the customer journey as a whole. Consumers now expect retailers to engage them whenever and wherever they want, with a shopping experience tailored to their individual needs. Creating cohesive customer experiences.

Customer Experience 221

Customer Experience Customer Retention Payment Services Advertising 221

Retail TouchPoints

JANUARY 18, 2022

Retailers frequently ask customers to enroll in a loyalty program at point of sale — especially during the holiday shopping season. In fact, 61% of consumers have joined a loyalty program to get discounts for holiday shopping. 3 Steps for Inspiring Customers to Stay Engaged.

Customer Retention 286

Customer Retention Shipping Point of Sale Consumer 286

Retail TouchPoints

JUNE 29, 2021

In order to understand where the future of retail is headed, we’re going to take a look at how the pandemic has impacted the retail industry and how it has already started to adapt to pandemic challenges. . Simultaneously, data and analytics were at the forefront of retailers’ minds as stores sought to anticipate their consumers’ needs.

Payment Services 229

Payment Services Checkout Customer Retention Kiosk 229

Retail TouchPoints

JULY 19, 2021

In fact, experts and practitioners across the retail spectrum largely agree that the store is a crucial vehicle for customer retention, engagement and loyalty. Even once-digital only brands like Warby Parker have doubled down on their store investments.

Advertising 299

Advertising Customer Retention Consumer Fulfillment 299

Retail TouchPoints

FEBRUARY 8, 2023

Two things advertisers don’t enjoy are a rocky economy and a frugal consumer. Meta’s CPM increased by 61% YoY , at an average of $17.60. TikTok’s CPM made a huge jump of 185% YoY , at an average of $9.40. Per Statista , the global cost-per-click (CPC) of search advertising in Q1 2022 was at $0.62, compared to $0.52

Advertising 242

Advertising Customer Retention Marketing Consumer 242

Retail TouchPoints

DECEMBER 21, 2021

Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Before, people came to the store, looked at and selected items, purchased them and left. Before, people came to the store, looked at and selected items, purchased them and left. A World of Data.

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Kiosk Customer Experience Customer Retention Promotions 302

Inside Retail

JUNE 22, 2023

With high inflation and climbing interest rates, consumer sentiment is set to plunge further, with retail spending set to decline in the June quarter. But what are the implications of a retail recession, and just how damaging will it be for retailers and consumers? The consumer is certainly hurting,” he said.

Customer Retention 246

Customer Retention Consumer Accessories Marketing 246

Inside Retail

MARCH 14, 2023

“One of the key takeaways from the report was that consumers are looking for quality content online, and retailers need to look into communicating stories in a better way to get more eyeballs,” Mimrah Mahmood, senior director and partner at Meltwater Asia-Pacific, told Inside Retail.

Payment Services 130

Payment Services Customer Retention Marketing Consumer 130

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail Minded

JULY 29, 2023

According to McKinsey & Company , 75% of consumers are exploring new shopping behaviors, indicating a significant change in their preferences and priorities. Understanding Changing Consumer Behavior The retail industry is undoubtedly no longer what it used to be; customer shopping habits and preferences are quickly changing.

Payment Services 52

Payment Services Consumer Inventory Management Promotions 52

Retail TouchPoints

AUGUST 7, 2023

Developing your digital marketplace should be an ongoing process that allows you to stay nimble, by collaborating with your marketplace partners to offer a variety of products and services for your customers. Customers benefit from being able to pay as they go for the technology they are consuming.

Customer Experience 235

Customer Experience Customer Retention Marketing Shopping 235

Retail TouchPoints

SEPTEMBER 19, 2022

What it doesn’t sound like is a recipe for providing the superior customer service today’s consumers demand. Yet it’s these front-line workers that are the ones your customers engage with most and set the tone for the shopping experience. At the same time, they stay connected with a larger number of coworkers.

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Marketing Customer Retention Location Consumer 241

RETAIL MANAGEMENT SOFTWARE

DECEMBER 24, 2021

The Retail market landscape has seen significant changes in retail trends and shifts in consumer behavior since the coronavirus breakout, but the industry now appears more optimistic about the growth prospects. To meet the right customers, retailers use Facebook and Google ads that are personalized and highly targeted. New Look Stores.

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Retail Trends Consumer Payment Services Fulfillment 94

Retail TouchPoints

JUNE 27, 2022

This has been a volatile year for retailers and consumers alike, and the uncertain nature of 2022 has been shaping trends across the industry, according to Forrester’s Vast, Fast, And Relentless: Consumer Buying Enters A New Era report. Promote Retention by Offering Something No One Else Can.

Customer Retention 248

Customer Retention Promotions Consumer Fulfillment 248

Inside Retail

SEPTEMBER 4, 2022

This global behavioural evolution – which has its roots in the accelerated e-commerce phenomenon consumers underwent during the pandemic – is particularly marked in Australia, where shoppers tend to be big fans of loyalty programs. . Classic loyalty programs are centred around capturing data and are powered by the adaptivity of data sharing.

Customer Retention 147

Customer Retention Checkout Consumer Promotions 147

Hunton Andrews Kurth

MARCH 27, 2023

On March 23, 2023, the FTC issued a notice of proposed rulemaking aimed at deceptive and unfair practices involving recurring charges for automatically renewing subscriptions and memberships. While the rule does not prohibit free or reduced-price trials to entice consumers to sign up, it may limit the effectiveness of such promotions.

Customer Retention 59

Customer Retention Consumer Promotions ATS 59

Retail TouchPoints

JULY 10, 2023

These first movers near universally are noting the gigantic opportunity to transform their business, from operations to customer relations and retention. And there’s plenty of money at stake. Consumers today are continuously looking for the best prices before making a purchase decision. trillion in 2026, from $3.3

Merchant Services 277

Merchant Services Customer Retention Shipping Marketing 277

Retail TouchPoints

AUGUST 15, 2022

New research from PwC has found that three in 10 customers are more likely to try a new brand — and that number is even higher among younger consumers. But winning (and keeping) customers’ loyalty is no longer confined to programs and points. Collect and Leverage First-Party Data . Invest in Your People .

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Drop-Shipping Shipping Outdoor Customer Retention 215

Inside Retail

MAY 16, 2022

By analysing sales figures against all marketing efforts, it is possible to understand the types of offers to which consumers are most responsive. Retailers should also consider the differences between new and existing customers and shape retention strategies accordingly. Pillar 2: Product selection, pricing, and promotions.

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Fulfillment Promotions Shipping Returns 130

365 Retail

AUGUST 30, 2022

Are more customers likely to join loyalty schemes because of the cost-of-living crisis? According to pay.uk , most consumers have emerged from the pandemic with an unwavering sense of loyalty to the their favourite brands. Customer retention. Liability associated with promotional currency if not managed correctly.

Supermarket 105

Supermarket Customer Retention Social Commerce Consumer 105

RETAIL MANAGEMENT SOFTWARE

APRIL 24, 2023

In today’s fast-paced retail landscape, customer loyalty has become a critical factor in business success. With increased competition and changing consumer behaviors, retailers must stay ahead of the curve by implementing effective customer loyalty programs.

Customer Retention 84

Customer Retention Management Promotions Clienteling 84

Cisco Retail

JULY 16, 2021

Our guest blogger this week is Dave Jennings, VP Strategic Solutions at imi mobile. With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever. However, the retail industry, like many others, faces challenges to create the experiences that customers expect.

Customer Retention 145

Customer Retention Promotions Location Customer Experience 145

Wiser

DECEMBER 5, 2023

By offering a product at a loss, retailers draw traffic to their stores or websites. Customers enticed by the low-priced item often end up purchasing other items at regular prices, driving up profits. Unsurprisingly, there are a number of pros and cons to selling products at a loss.

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Store Layout Customer Retention Consumer Marketing 78

365 Retail

DECEMBER 8, 2022

What really makes a difference to consumers, and how can retailers drive a positive emotional response from shoppers? All loyal customers are, first and foremost, happy customers. Forward-thinking brands can drive customer retention levels by delivering scalable, dependable and tailored customer experiences.

Customer Retention 52

Customer Retention Promotions Consumer Customer Experience 52

I Vend

MARCH 14, 2023

Yet in fact, the backlash to lockdown is that many of the consumers who were forced online are now desperate to get back to human-based and personal shopping. When the National Retail Federation surveyed consumers, 45% * of respondents said they preferred in-store shopping, compared to just 28% who prefer online.

Shopping 90

Shopping Point of Sale Payment Services Checkout 90

I Vend

JULY 8, 2022

Customer experience in retail is at the heart of what keeps customers coming back.Forbes reports on a study in which 90% of consumers said they are more likely to return to a retail store if they have had a positive experience. Rather we’re looking at today’s customer facing displays, based on familiar tablet technology.

Customer Experience 52

Customer Experience Checkout Customer Retention Promotions 52

Independent Retailer

NOVEMBER 11, 2021

Even though the COVID-19 pandemic changed so many customer experience preferences, as we slowly recover and get back to normal, consumer desires continue to shift and retailers need to constantly keep up with these transitions. Most customers prefer email (34%) and text messages (30%).

Customer Experience 55

Customer Experience Customer Retention Promotions Consumer 55

Retail Minded

AUGUST 25, 2023

Luckily, you’re at the right place to learn what this involves. Leverage Social Media Marketing for a Wider Audience Reach Promoting your online store on social media is no longer optional. They’re more likely to make a purchase if they see positive testimonials from other consumers.

Customer Retention 52

Customer Retention Marketing Promotions Consumer 52

Retail Bound

MARCH 21, 2024

This not only improves cash flow but also strengthens customer relationships. At first glance, each strategy may not seem novel or innovative, but must be considered as best practice and part of a thoughtful overarching strategy toward growth. Success in these cases will rely heavily on execution, rather than innovation.

Payment Services 52

Payment Services Wholesale Supply Chain Management Customer Retention 52

Retail Minded

SEPTEMBER 30, 2022

These software solutions are especially adept at recognizing recurring patterns in extensive volumes of data. All information about customer buying habits, demographics, usage statics, etc., At its core, technographics is a type of market segmentation. Improved customer retention . Data for improving productivity

Customer Retention 52

Customer Retention Inventory Management Marketing Promotions 52

Independent Retailer

APRIL 28, 2022

The cost of just about every product and service is at their highest level since 1981 , and the ripple effect on businesses is that sales are slowing as consumers look for ways to cut back on spending and make do with less. Retailers constantly evaluate their stock, refreshing and adding what is needed and selling. No Regrets Allowed.

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Returns Customer Retention Promotions Consumer 52

Hyken

FEBRUARY 18, 2024

Exploring Customer Loyalty and Retention by Vijay Iyer (Total Retail) Effective customer retention extends beyond product or service quality, emphasizing ongoing customer engagement post-purchase. While subscription models play a role, a crucial strategy involves identifying customer interests.

Customer Experience 51

Customer Experience Customer Retention Consumer Promotions 51

Hyken

FEBRUARY 25, 2024

I love the first topic, which is how customers have been frustrated with getting caught in the phone menu. This is a cornerstone of customer obsession — when customers are “obsessed” with a brand. Customer advocacy becomes your best friend. Of course, there’s more to this article. There are ways around this!

Customer Experience 51

Customer Experience Customer Retention Promotions Consumer 51

Inside Retail

AUGUST 3, 2022

We are at the intersection of art and technology, and we can bring creative campaigns to life in the offline world for a cohesive brand experience, just like a grand theatre,” he said. Immersive experiences can be a very strong medium to communicate a brand’s message to consumers. Time to level up. New horizons await.

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Customer Retention Customer Experience Promotions Consumer 130

365 Retail

NOVEMBER 14, 2022

Using a sound PPC and SEO strategy to support enticing promotions is a surefire tactic to create a buzz around your brand early on. You must know when to restock and make sure you don’t sell items that aren’t available, after all, astute inventory management drives scalability, profit, and customer retention.

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Merchant Services Payment Services Inventory Management Fulfillment 59

Independent Retailer

MAY 26, 2022

Conversation is at the heart of all relationships, especially between businesses and their customers. Modern consumers have little tolerance for friction, and seek convenience throughout all stages of the buying process. In the awareness stage of the buying journey, the consumer develops a want or need for a product.

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Payment Services Customer Retention Consumer Marketing 52